It’s now easy to upgrade
The Samsung Trade-Up is a program that allows you to trade in your current eligible smartphone or tablet to get an in store credit that can be put towards a new Samsung Galaxy S7. It’s the smart way to upgrade*. You can also add an accessory or wearable at the same time of purchase of your new Galaxy smartphone or tablet.
You can trade in your eligible device to get your new eligible device at any Samsung Retail Store.
Find the value of my phone or tablet
Samsung Trade-Up is not limited to only Samsung products, we assess a range of devices from a variety of brands. We also understand that after a few years of use, your device may not be in perfect working order. You can view the list of eligible devices** that can be traded in and also an estimate of what it might be worth using our online assessment portal+.
You can you use your in-store credit against any of the devices below:
- Galaxy S7
- Galaxy S7 edge
- Tab Pro S
- Galaxy Tab S2
Frequently Asked Questions
Find your answers here.
- What is Samsung Trade-Up?
Samsung Trade-Up provides you with the opportunity to trade in your current eligible smartphone for an amount of credit that can put towards the purchase price of a new eligible Samsung smartphone or tablet.
- How does it work?
Visit a store to get credit for your existing device or visist our online portal to get an estimate of the credit value you could receive from your current device from here before you visit a Samsung Retail Store.
The credit value can be put towards an eligible Samsung smartphone or tablet.
- Will I need to provide a proof of purchase for the device I want to trade-up?
No. But you will need to make sure that the device has not been registered as lost or stolen. Your device also needs to be unlocked with "Find my iPhone/iPad" disabled.
- Do trade-in values ever change?
Yes, the trade-in values are monitored on a monthly basis so that we keep our trade-in credit values competitive.
- Can I trade-in more than one device per transaction?
Currently you can trade-in one device per transaction.
- What about the data on my old phone or tablet?
Please ensure that all of your data is backed up before you trade-in your device. Please note that after your device has been traded-in, it cannot be returned to you.
- What if my device isn't available on the trade-in list?
Unfortunately if your device is not listed in the trade-in list - it cannot be traded-in. However, the list of eligible devices is monitored on a monthly basis - so keep an eye out!
- Which devices can be traded-up?
The list of eligible devices varies on a frequent basis. View our current eligible device list through our online assessment portal by clicking here
- What if my device is broken or damaged?
We also provide credit values for both working and damaged devices. Visit our online assessment portal to receive an estimate of the store credit that you may obtain for your device. You can visit the online portal by clicking here
Please note that the actual amount of store credit for your device will be provided in store after a staff assessment.
- Do I need to be an Australian resident to be an elibile for Samsung Trade-Up?
Yes. To be an eligible candidate for the Samsung Trade-Up Program, you will need to be an Australian resident. Please bring along supporting documents to prove your registered address (please see the "Identification" tab for what other documentation will you need to provide).
You will also need to be 18 years of age or older.
- What other documentation will you need to provide?
On the day of trade in, please make sure you bring in adequate identification so that our staff can identify you and confirm your address to process your purchase. You will need to bring a source of ID that can confirm the following:
• Date of Birth;
• Residential address; and
You can use an Australia driver’s licence, or a passport and a utility bill. Please also bring the device you plan to trade in.
*Eligible new Samsung devices are subject to change and will be updated by Samsung from time to time.
** Please note that by trading in your device, you will have surrendered the device to Samsung. Please ensure that you save and then delete all files and data from your trade in device before you trade it in. Please see the customer terms and conditions prior to handing your device in for Samsung Trade-Up.
+ Please keep in mind that the exact value of your device will be confirmed our one of our technician in store and that this online assessment portal is only acts a price estimate.