Add comfort for your new device

Swap or Mobile Refresh4 your device with Samsung Care+.

Samsung Care+ offer swap or mobile refresh for Samsung smartphone device

What is Samsung Care+

Samsung Care+ is a premium device Swap and Mobile Refresh program that you can purchase for your new eligible Samsung device. Choose the subscription that you want and request for either a Swap or Mobile Refresh within the term that you have selected. Just pay the service fee for each request and we will take care of the rest. Enjoy your Galaxy with added comfort for your device.

Already purchased the Galaxy S24 series but not Samsung Care+?
Purchase it here on our Samsung Care+ Portal3.

Samsung Care+
1 Year Subscription* 2 Year Subscription** Swap Fee Mobile Refresh Fee
Request limits 1 in 12 months Request limits 2 in 24 months
Galaxy A series Not available $159 $149 $45
Galaxy S series
Galaxy Z Flip3
$129 $249 $149 $45
Galaxy S Ultra series
Galaxy Z Flip4 & Z Flip5
$149 $279 $229 $99
Galaxy Z Fold series
Galaxy Z Flip2
$229 $399 $299 $99
Tab A series Not available $99 $99 Not available
Tab S series Not available $199 $149 Not available
Samsung Care+ Lite
1 Year Subscription Swap Fee Mobile Refresh Fee
Galaxy A series $49 Not available $45
  • * 1 Swap or 1 Mobile Refresh over 12 months
  • ** 2 Swaps or 2 Mobile Refreshes over a 24 months
Galaxy A series
Samsung Care+
1 Year Subscription* 2 Year Subscription**
Request limits 1 in 12 months Request limits 2 in 24 months
- $159
Swap Fee Mobile Refresh Fee
$149 $45
Samsung Care+ Lite
1 Year Subscription*
$49
Swap Fee Mobile Refresh Fee
Not available $45
Galaxy S series, Galaxy Z Flip3
Samsung Care+
1 Year Subscription* 2 Year Subscription**
Request limits 1 in 12 months Request limits 2 in 24 months
$129 $249
Swap Fee Mobile Refresh Fee
$149 $45
Galaxy S Ultra series, Galaxy Z Flip4
Samsung Care+
1 Year Subscription* 2 Year Subscription**
Request limits 1 in 12 months Request limits 2 in 24 months
$149 $279
Swap Fee Mobile Refresh Fee
$229 $99
Galaxy Z Fold series, Galaxy Z Flip2
Samsung Care+
1 Year Subscription* 2 Year Subscription**
Request limits 1 in 12 months Request limits 2 in 24 months
$229 $399
Swap Fee Mobile Refresh Fee
$299 $99
Tab A series
Samsung Care+
1 Year Subscription* 2 Year Subscription**
Request limits 1 in 12 months Request limits 2 in 24 months
Not available $99
Swap Fee Mobile Refresh Fee
$99 Not available
Tab S series
Samsung Care+
1 Year Subscription* 2 Year Subscription**
Request limits 1 in 12 months Request limits 2 in 24 months
Not available $199
Swap Fee Mobile Refresh Fee
$149 Not available
  • * 1 Swap or 1 Mobile Refresh over 12 months
  • ** 2 Swaps or 2 Mobile Refreshes over a 24 months
Galaxy Z Fold series
Samsung Care+ (1 YR)
1 Swap or 1 Mobile Refresh in 12 Months
1 Swap or 1 Mobile Refresh in 12 Months
Subscription Fee Swap Fee Mobile Refresh Fee
$229 $299 $99
Samsung Care+ Lite
1 Mobile Refresh in 12 Months
Subscription Fee Swap Fee Mobile Refresh Fee
- - -
Samsung Care+
2 Swap or 2 Mobile Refresh,
or 1 Swap and 1 Mobile Refresh over 2years
Subscription Fee Swap Fee Mobile Refresh Fee
$399 $299 $99
Galaxy S series (Ultra), Galaxy Z Flip4 & Z Flip5
Samsung Care+ (1 YR)
1 Swap or 1 Mobile Refresh in 12 Months
Subscription Fee Swap Fee Mobile Refresh Fee
$149 $229 $99
Samsung Care+ Lite
1 Mobile Refresh in 12 Months
Subscription Fee Swap Fee Mobile Refresh Fee
- - -
Samsung Care+
2 Swap or 2 Mobile Refresh,
or 1 Swap and 1 Mobile Refresh over 2years
Subscription Fee Swap Fee Mobile Refresh Fee
$279 $299 $99
Galaxy S series (Excl.Ultra), Galaxy Z Flip3
Samsung Care+ (1 YR)
1 Swap or 1 Mobile Refresh in 12 Months
Subscription Fee Swap Fee Mobile Refresh Fee
$129 $149 $45
Samsung Care+ Lite
1 Mobile Refresh in 12 Months
Subscription Fee Swap Fee Mobile Refresh Fee
- - -
Samsung Care+
2 Swap or 2 Mobile Refresh,
or 1 Swap and 1 Mobile Refresh over 2years
Subscription Fee Swap Fee Mobile Refresh Fee
$249 $149 $45
Galaxy A series
Samsung Care+ (1 YR)
1 Swap or 1 Mobile Refresh in 12 Months
Subscription Fee Swap Fee Mobile Refresh Fee
- $149 $45
Samsung Care+ Lite
1 Mobile Refresh in 12 Months
Subscription Fee Swap Fee Mobile Refresh Fee
$49 - $45
Samsung Care+
2 Swap or 2 Mobile Refresh,
or 1 Swap and 1 Mobile Refresh over 2years
Subscription Fee Swap Fee Mobile Refresh Fee
$159 $149 $45
Galaxy Tab A7 Lite, Galaxy Tab A8
Samsung Care+ (1 YR)
1 Swap or 1 Mobile Refresh in 12 Months
Subscription Fee Swap Fee Mobile Refresh Fee
- - -
Samsung Care+ Lite
1 Mobile Refresh in 12 Months
Subscription Fee Swap Fee Mobile Refresh Fee
- - -
Samsung Care+
2 Swap or 2 Mobile Refresh,
or 1 Swap and 1 Mobile Refresh over 2years
Subscription Fee Swap Fee Mobile Refresh Fee
$99 $99 -
Galaxy Tab S Series, Galaxy Tab Active 3, Galaxy Active Pro
Samsung Care+ (1 YR)
1 Swap or 1 Mobile Refresh in 12 Months
Subscription Fee Swap Fee Mobile Refresh Fee
- - -
Samsung Care+ Lite
1 Mobile Refresh in 12 Months
Subscription Fee Swap Fee Mobile Refresh Fee
- - -
Samsung Care+
2 Swap or 2 Mobile Refresh,
or 1 Swap and 1 Mobile Refresh over 2years
Subscription Fee Swap Fee Mobile Refresh Fee
$199 $149 -

How and where to buy

Getting Samsung Care+ is easy.
Find out more details about each option below on buying Samsung Care+.

Make a Swap or Mobile Refresh request here

https://asurion.samsungcareplus.com.au/

Swap requests

Swap your device for any reason1. If you lodge a Swap Request before 3pm on a business day and a replacement device is in stock2, it will be dispatched to you on the same day.

Mobile Refresh requests

A Mobile Refresh request allows you to refresh your device, which includes diagnostic testing, battery replacement, screen refresh and a detailed clean1.


Find your IMEI/Serial Number

To make a claim or check your coverage, you'll need your 15-digit IMEI number or serial number ready.
Here’s how to find it:

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Frequently asked questions

More questions? Check out the FAQs below.

  • WHERE CAN I PURCHASE SAMSUNG CARE+?

    Samsung Care+ can be purchased online or participating retail stores. Click here for more details.
  • Samsung Care+ is not an insurance program. Samsung Care+ is a device Swap and Mobile Refresh program.
  • The number of service requests you can make will depend on your subscription:
    • 2-year upfront enrolment: Up to two Swap or Mobile Refresh requests within the 2-year period.
    • 1-year upfront enrolment: One Swap or one Mobile Refresh request within the 1-year period.
    • Monthly: One Swap or one Mobile Refresh in each 12-month period.
  • The number of service requests you can make will depend on your subscription:
    • 2-year upfront enrolment: Up to two Swap or Mobile Refresh requests within the 2-year period.
    • 1-year upfront enrolment: One Swap or one Mobile Refresh request within the 1-year period.
    • Monthly: One Swap or one Mobile Refresh in each 12-month period.
  • You can cancel your monthly subscription by calling our customer support on 1300 362 603 where we can check your eligibility to cancel and facilitate this process.
  • Once you cancel your monthly subscription for Samsung Care+, you are covered until the end of your billing period and then it will be cancelled.
  • A swap request allows you to swap your eligible device with the same or similar device on the payment of a swap fee.
  • For all Samsung Care+ eligibile devices, Click here
  • If your eligible device is subscribed to Samsung Care+, you can lodge a swap request to have a replacement sent to you even if your device is damaged.
  • If your original device is not returned, a Device Non Return fee will be charged.
  • Our goods and services, including Samsung Care+, come with statutory consumer guarantees that cannot be excluded under the Australian Consumer Law.

    If your eligible device or any swap device suffers a defect or failure which is covered by a consumer guarantee, you are entitled to a repair, replacement or refund (at Samsung’s discretion) for a minor failure or a refund or compensation for a major failure.

    When you request a swap under Samsung Care+, we will ask you to provide information about your device to determine if there is a defect or failure that is covered under a consumer guarantee (and/or the device’s manufacturer’s warranty). Any remedy under the Australian Consumer Law (and/or the manufacturer’s warranty) will not be considered a swap and you will not be required to pay a swap fee.
  • Samsung Care+ Lite is a 12 month subscription program for new eligible Samsung devices. Subscribers are entitled to 1 Mobile Refresh during the 12-month subscription period. Customers must enrol within 30 days of purchasing their new eligible Samsung device.
  • Samsung Care+ is a premium service, customers are entitled to the below services:
    •Enrol in a two year subscription upfront and you can request either two Swaps, or two Mobile Refresh (or one of each) within the 2 year period. Just pay the applicable fee for each Swap or Mobile Refresh request.
    •Enrol in a monthly payment subscription and you can Swap or Mobile Refresh your eligible device once in each 12-month period. Just pay the applicable fee for each Swap or Mobile Refresh request.

    Samsung Care+ Lite is our simpler version of Samsung Care+/ With each Samsung Care+ Lite subscription customers are entitled to the below services:
    •12-month subscription
    •1 Mobile Refresh request
    •If device is not eligible for a Mobile Refresh request, device is returned to the customer as is
  • A Mobile Refresh request is a service available to active Samsung Care+ subscribers.

    A Mobile Refresh request consists of:

    •Diagnostic test - we ensure your device is operating at optimal speed, this also includes a full factory reset and operating system reload.

    •Screen refresh - replacement of the LCD screen using genuine OEM parts that won’t void your warranty if necessary5 or a buff and polish to remove scuffing on screen device and help to restore surface shine.

    •Battery replacement - battery replacement to ensure your device is powering at full capacity.

    •Detailed device clean - deep cleanse of the exterior body and all ports, getting in to all those hard-to-reach places ‘



    *Mobile Refresh fees apply. Mobile Refresh services are not available on Galaxy Tabs.
  • No, a Mobile Refresh Request is not the same as a Swap Request. When you make a Swap Request, you will receive a new or Like Mobile Device that gives you a like-new phone experience. A Mobile Refresh is more suited for devices which need to be refreshed rather than swapped, however, depending on the condition of your device you may not be eligible for a Mobile Refresh. If you are enrolled in Samsung Care+, you can request a Swap or Mobile Refresh at any time, as long as you pay the applicable request fee and you have not already used up all your entitlements. See here for Samsung Care+ Terms and Condition (Monthly Enrolment) or here for Samsung Care+ Terms and Condition Upfront Enrolment.
  • With the mail-in service, the Mobile Refresh turnaround time is approximately 2 business days (excluding receipt and delivery times).
  • When you make a Mobile Refresh Request here, we will ask a couple of questions to determine whether you are eligible for a Mobile Refresh. When the service technician receives your device, they will also confirm whether they can proceed with the Mobile Refresh through a series of diagnostic tests and a physical assessment. If the technician determines that they cannot perform a Mobile Refresh request, then we will contact you to discuss your options.
  • Yes, we recommend you back-up your data before sending your device to us for a swap or refresh. Click here to find out how to use Smart Switch.

1. Samsung Care+ and Samsung Care+ Lite are not insurance products. With a two year Samsung Care+ subscription, you can request either two swaps, or two mobile refresh (or one of each) within the 24 months from the Samsung Care+ subscription start date. With a monthly Samsung Care+ subscription, you can request either one swap, or one mobile refresh within each 12 month period from the start date. For Samsung Care+ Lite you can request one mobile refresh within the 12-months. For Swaps: Swap Fee for all eligible devices is from $149 to $299. Samsung Care+ does not cover lost or stolen devices. A swap device is usually a refurbished device of the same model as your current device. If this is not available, we’ll provide a comparable model. Online Exclusive colours and Bespoke Editions are not eligible as replacement devices as part of a Samsung Care+ subscription. You must return your original device within 14 days of receiving a swap device, otherwise you may be charged a Device Non-Return Fee. For your swap device to be dispatched by the next business day, your swap request must be lodged by 3pm AEST on a business day and will be subject to stock availability (including colour variants). Ownership of your original device immediately passes to Samsung’s service provider Asurion once it is swapped and all content will be wiped upon receipt. If your device is covered by warranty or consumer guarantee under the Australian Consumer Law, the swap fee will not apply. For Mobile Refresh: a Refresh Fee of $45 to $99 is payable for all eligible devices. A mobile refresh request must be submitted online and, if accepted, customers may utilise the Mail-In service within 7 days. Mobile refreshes are subject to the device meeting the mobile refresh criteria. Devices that do not meet the criteria may be returned or transferred to a Swap request. Click here for Samsung Care+ Terms and Conditions (Monthly Enrolment), or here for Samsung Care+ Terms and Conditions Upfront Enrolment, or here for Samsung Care+ Lite Terms and Conditions.

2 Where a replacement device is not in stock, we will communicate to you an estimated delivery date.

^A swap device is a new or refurbished device that is the same model as your current device, or a comparable model.

3. Customers are eligible to purchase Samsung Care+ within 30 days of purchasing your Eligible Device (Post Purchase Application) subject to successfully completing the Post Purchase Declaration via the Samsung Care+ Portal. If you do not complete the Post Purchase Declaration within 30 days from receipt of notice by Samsung, Samsung may reject your enrolment into the Program.

Target Market Determination Document [PDF]

 

4. Mobile Refresh is not available for Galaxy tablets. Eligibility for a Mobile Refresh will be determined at time of request. Device must be in good working condition without excessive damage.

5. Replacement of LCD screen in a Mobile Refresh is only eligible for the internal folding of the LCD screen of eligible devices Samsung Care+ devices.

8a. Receive 50% off 2 year Samsung Care+ valued at $139.50 when purchased with the Galaxy S24 Ultra from 05:00am (AEDT) 18 January 2024 to 11:59pm (AEDT) 31 May 2024. Maximum of 1x 2 year Samsung Care+ Coverage per eligible phone purchased. Samsung Care+ and Galaxy S24 | S24+ | S24 Ultra must be purchased in the same transaction.

8c. Receive 50% off 2 year Samsung Care+ valued at $124.50 when purchased with the Galaxy S24 | S24+ from 05:00am (AEDT) 18 January 2024 to 11:59pm (AEDT) 31 May 2024. Maximum of 1x 2 year Samsung Care+ Coverage per eligible phone purchased. Samsung Care+ and Galaxy S24 | S24+ | S24 Ultra must be purchased in the same transaction.