SAMSUNG TOP LOADER WASHING MACHINE SAFETY RECALL
AUSTRALIAN MACHINES ONLY
You may have heard that there’s a safety issue with some of our Top Loader washing machines sold between 2010 - 2013. This is a national recall that applies to all Australian states and territories. The following models are impacted:

SW75V9WIP/XSA SW80SPWIP/XSA
SW65V9WIP/XSA WA85GWGIP/XSA
SW70SPWIP/XSA WA85GWWIP/XSA

We first issued the recall in 2013 but there are still thousands of affected machines that are yet to be remedied or otherwise retrieved. If you have an affected machine you are entitled to elect either a refund or replacement. This includes consumers who have a reworked unit and indicate that they would prefer a refund or replacement.

Samsung urges consumers who may be impacted by the recall to visit its dedicated website www.samsung.com/au/washingmachinerecall or call its toll-free product safety hotline on 1800 239 655.
Recall reminder
If you happen to know anyone else who has a Samsung top loader washing machine, remind them that the following models are still under recall: SW75V9WIP/XSA, SW65V9WIP/XSA, SW80SPWIP/XSA, WA85GWGIP/XSA, SW70SPWIP/XSA, WA85GWWIP/XSA

MEDIA ENQUIRIES: SamsungMediaAU@edelman.com

Pre-Rework Fact Sheet
Top Loader Washing Machine Recall
Thank you for contacting Samsung Electronics Australia. You have received this Pre-Rework Factsheet because you have elected to receive a rework. As a reminder, replacement or refund options are also available to you. If you are content to proceed with a rework, here’s some important information about what you should expect from Samsung and what you should do now.
What are the next steps?
If you have not already spoken to a Samsung representative, an authorised representative will contact you as soon as possible to confirm whether you have an affected machine and if so, to offer you a quick and free rework service. This rework service will ensure that your model continues to operate at the high standards expected of a Samsung product.
When will someone contact you?
Samsung will endeavour to contact you within the next five (5) days to arrange with you a convenient time to perform the rework service.
What does the repair involve?
An authorised Samsung technician will visit your home to perform a quick and free rework to repair your affected model. The technician will examine the electrical connectors in your washing machine. If there is any corrosion present as a result of moisture or condensation, the technician will replace the entire electrical harness including connectors, and then will apply the rework solution. If for any reason, the technician is unable to complete the job, they will advise Samsung immediately and we will contact you again to book in a further appointment as soon as possible.

The rework solution is otherwise a simple modification to protect your unit’s electrical connectors and it will take approximately 30 minutes to complete. This involves putting a treated, fire retardant, polyethylene membrane over the electrical connectors to isolate and seal them from any moisture or condensation. Once this is done, the technician will put your machine back together and test your machine to ensure it works correctly.
Does this rework comply with Australian standards?
The affected model with the rework solution applied has been tested by an Australian independent and certified testing body and has passed all required safety testing requirements. Additionally the rework solution has been accepted as appropriate by New South Wales Fair Trading.
General safety information
As a precautionary measure, Samsung recommends that you immediately turn off your affected machine at the power point and cease using it until the rework service has been conducted.

Do not attempt to repair your Samsung washing machine yourself. This repair must be performed by a qualifiedtechnician.
Further contact
Your personal safety and continued satisfaction with Samsung’s product is of paramount importance to us. If youhave any questions, please contact us:

call our Product Safety Hotline on 1800 239 655, 8am – 8pm AEST, 7 days; or email us at wm.samsung@samsung.com

Your washing machine has now been reworked and is safe for ongoing use.
Here’s a short explanation of what we have done.
What have we done to your machine?
A Samsung authorised and trained technician has examined the electrical connectors in your washing machine. If the technician has handed you this factsheet, a treated, fire retardant, polyethylene membrane has been applied to the electrical connectors of your machine. This has sealed the electrical connectors from potential moisture, condensation or corrosion.

Your machine has also been tested to ensure that it works correctly and is completely safe to use. If you are not completely satisfied with your reworked unit, you can request from Samsung a replacement (with a Samsung washing machine that is not subject to a product safety recall) or a refund. Just contact us using the details set out below.
Does this rework comply with Australian standards?
The affected model with the rework solution applied has been tested by an independent and certified testing body and has passed all required safety testing requirements. Additionally the rework solution has been accepted as appropriate by the New South Wales Fair Trading.
General safety information
Refer to your washing machine manual for further general information and safety instructions.

If at any point in time in the future you notice any other safety issue with your washing machine, as with all electrical appliances you should act immediately. You should immediately turn off your machine at the power point and contact Samsung.

You should never seek to repair an electrical appliance on your own. Any electrical work should always be undertaken by a qualified technician.
Further contact
Your personal safety and continued satisfaction with Samsung’s product is of paramount importance to us.
If you have any questions, please contact us:

Call our Product Safety Hotline on 1800 239 655, 8am – 8pm AEST, 7 days; or email us at wm.samsung@samsung.com



For more information, you can download the PDF versions (opens in a new window) of Samsung Media Statements:

Samsung Washing Machine Recall Media Statement
Latest Samsung Media Statement Regarding Progress of recall Resolutions - 28 July 2017
Latest Samsung Media Statement Regarding Progress of recall Resolutions - 30 August 2017
Australian top loader washing machines not affected by US recall.
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LET US KNOW IF YOUR MODEL IS AFFECTED
Complete the form with your details below so that one of our Product Safety Team Members can get back to you. You can expect to hear from us within the next 5 days.
 
INSTRUCTIONS
Here’s how you can help. Firstly check your own machine. Then, get your parents to check their machines. Get your mates to check their machines. Get your neighbours to check their machines. Get anyone you know who has a Samsung Top Loader to check their machines.

Just follow these easy instructions:

1. FIND THE MODEL NAME
The model name can be found on the back of the machine

2. CHECK IF YOUR MODEL NAME MATCHES ONE OF THESE
Image of washing machine
SW80SPWIP/XSA
Image of washing machine
SW65V9WIP/XSA
Image of washing machine
WA85GWGIP/XSA
Image of washing machine
SW70SPWIP/XSA
Image of washing machine
WA85GWWIP/XSA
Image of washing machine
SW75V9WIP/XSA
3. LET US KNOW IF YOUR MODEL IS AFFECTED:
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LODGE YOUR DETAILS USING THE FORM
Complete the form with your details so that one of our Product Safety Team Members can get back to you. You can expect to hear from us within the next 3-5 days.
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CALL US
Contact our Product Safety Hotline on 1800 239 655, 8am - 8pm AEST, 7 days
For all media enquires please contact: mediateam@samsung.com
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FAQs
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Samsung Electronics Australia has initiated a product safety recall for six models of Samsung top loader washing machines manufactured between 1 February 2010 and 28 February 2013. The following models are affected:

SW75V9WIP/XSA
SW65V9WIP/XSA
SW70SPWIP/XSA
SW80SPWIP/XSA
WA85GWGIP/XSA
WA85GWWIP/XSA

Machines in this model, all manufactured between 1 February 2010 and 28 February 2013, should be serviced. Customers can confirm if they own one of these affected models by checking the 13-digit model code and 15-digit serial number on the back of the machine. If you are unable to locate either of these numbers on your machine, please contact our Product Safety Hotline and one of our agents will assist you.
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The model name of your Samsung top loader washing machine can be found as shown in the diagram below.

Find your model name on the back of your machine, the sticker on the back will have the model name and serial number

If you are in possession of one of the six listed models, you should contact the Samsung Product Safety Hotline on either 1800 239 655 (8am - 8pm, 7 days a week) to determine if your particular machine is affected.
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If your model number is one of the six listed, and you have not yet received a remedy, you should register your details in the form above or contact the Samsung Product Safety Hotline on 1800 239 655 (8am – 8pm, 7 days a week).If your model is affected, you are entitled to elect either a rework, replacement (with a Samsung washing machine that is not subject to a product safety recall) or refund. The hotline agent can help you through this process.As a precautionary measure, Samsung recommends that you immediately turn off your affected top loader washing machine at the power point and do not use it while you wait for a remedy.
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Samsung believes that when an affected machine is operated in certain circumstances, there is a chance that moisture may penetrate the electrical connectors of the affected machines, which can cause a fire hazard.
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The easiest way to obtain a remedy for your affected machine is to contact the Samsung Product Safety Hotline on either 1800 239 655 (8am - 8pm, 7 days a week). The hotline agent can confirm if your unit is affected, and if so can arrange for a remedy.
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As a precautionary measure, Samsung recomments that you immediately turn off your affected top loader washing machine at the power point and do not use it while you wait for a remedy
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If you have had your machine reworked but are not completely satisfied you can request a replacement (with a Samsung washing machine that is not subject to a product safety recall) or refund. Simply register your details in the form above or call our Samsung Product Safety Hotline on 1800 239 655.
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No. If you choose to receive a replacement washing machine for your recall unit, you will be offered an equivalent top loader washing machine from our current range.
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Yes, we can arrange assistance to install your replacement washing machine. Please let our customer service representative know when they call you to arrange delivery if you require this. Our service team can help you to unpack your machine, connect the input water hose to standard laundry taps and plug in the power cable. However, they cannot assist with additional plumbing services.
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No. Samsung will organise to collect your affected washing machine free of charge. Samsung will also deliver your replacement unit for free.
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Samsung is providing a new 2 year manufacturer’s warranty for all replacement top loader washing machines supplied in connection with the recall. In all cases, this new warranty will commence on the date the consumer receives their replacement unit (further detail below). Consumers who receive a replacement top loader washing machine in connection with the recall can also disregard paragraph IV(B) of the washing machine warranty document provided with the replacement unit; all other terms and conditions continue to apply. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
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Irrespective of whether consumers receive their replacement unit from Samsung directly or from a retailer, the new manufacturer warranty will commence on the day the new unit is delivered. Consumers should keep their delivery documents as a form of substitute “proof of purchase” so that the delivery date can be confirmed in any future warranty discussions/enquiries.
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Yes, you can choose an upgraded model. If you choose a replacement washing machine that is not equivalent to your current model, you may need to pay the difference between the model that is equivalent to your current washing machine and your desired model.
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Units that were reworked prior to sale can be identified by Samsung, using the unit’s unique serial number. To identify whether a top loader machine was reworked prior to sale, please have the model and serial number available and contact Samsung directly on 1800 239 655. The top loader washing machines will carry one of the six model codes that are subject to the recall:

SW75V9WIP/XSA
SW65V9WIP/XSA
SW70SPWIP/XSA
SW80SPWIP/XSA
WA85GWGIP/XSA
WA85GWWIP/XSA
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No. This is a national recall and every Australian is entitled to elect a refund, replacement or re-work their affected Samsung washing machine regardless of where they live.
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We encourage customers to either email wm.samsung@samsung.com or visit our dedicated website, www.samsung.com/au/washingmachinerecall and our Facebook page, to ensure customers get their questions answered as soon as possible.
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Samsung is committed to responsible waste management. The affected washing machines that are returned to Samsung are processed through a recycling facility. Through this process, all metallic components both ferrous and non-ferrous are recycled. All recovered metals are used in future metal making processes.
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Samsung will reimburse reasonable laundry costs that you have incurred while you wait for a remedy. Please keep your receipts for any costs incurred so we can reimburse you.
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No. Samsung Electronics Australia is aware of a voluntary recall announcement regarding issues with certain top loader washing machines sold in North America. The top loader washing machines sold in North America are not available in Australia. Samsung Australia is not aware of any confirmed cases of this issue involving top loader models sold or supplied in Australia.