|You may have heard that there’s a safety issue with some of our Top Loader washing machines made between 2010 - 2013.
All it takes to fix an affected machine is a quick, free service from one of our qualified technicians. We first issued the recall in 2013 but there are still thousands of affected machines that are yet to be serviced.
Here’s how you can help. Firstly check your own machine. Then, get your parents to check their machines. Get your mates to check their machines. Get your neighbours to check their machines. Get anyone you know who has a Samsung Top Loader to check their machines.
Just follow these easy instructions:
1. FIND THE MODEL NAME
The model name can be found on the back of the machine
2. CHECK IF YOUR MODEL NAME MATCHES ONE OF THESE:
3. LET US KNOW IF YOUR MODEL IS AFFECTED:
Contact our Product Safety Hotline on 1800 239 655, 8am - 8pm AEST, 7 days
|LODGE YOUR DETAILS BELOW
Complete the form with your details below so that one of our Product Safety Team Members can get back to you. You can expect to hear from us within the next 3 - 5 days.
FAQs – Samsung top loader washing machines
1. Which models are included and when were they manufactured?
2. How can I determine if my washing machine is affected?
3. What should I do if my washing machine is an affected model?
4. What is the issue and why does the machine need to be serviced?
5. Can I continue to use my washing machine until a rework is made?
6. How can I schedule a rework to service my machine?
7. What does the product safety rework involve?
8. How can I receive and find updates on this recall?
Q1: Which models are included in the recall and when were they manufactured?
A1: Samsung Electronics Australia has initiated a product safety recall for six models of Samsung top loader washing machines manufactured between 1 February 2010 and 28 February 2013. The following models are affected:
Machines in this model, all manufactured between 1 February 2010 and 28 February 2013, should be serviced. Customers can confirm if they own one of these affected models by checking the 13-digit model code and 15-digit serial number on the back of the machine. If you are unable to locate either of these numbers on your machine, please contact our Product Safety Hotline and one of our agents will assist you.
Q2: How can I determine if my washing machine is affected?
A2: The model number of your Samsung top loader washing machine can be found as shown in the diagram below.
If you are in possession of one of the six listed models, you should contact the Samsung Product Safety Hotline on either 1800 239 655 (8am - 8pm, 7 days a week) to determine if your particular machine is affected.
Q3: What should I do if my washing machine is an affected model?
A3: If your model number is one of the six listed, you should contact the Samsung Product Safety Hotline on either 1800 239 655 (8am - 8pm, 7 days a week) to determine if your particular machine is affected. If your model is affected, we will arrange for an authorised and trained service agent to visit your home to repair the washing machine. The hotline agent can help you through this process.
Q4: What is the issue and why does the machine need to be serviced?
A4: Samsung believes that when the machine is operated in certain circumstances, there is a chance that moisture may penetrate the electrical connectors of the affected machines, which can cause a fire hazard.
Q5: Can I continue to use my washing machine until a repair is made?
A5: Consumers with an affected machine should only use an affected machine provided they are present or nearby to monitor it. If the operator notices any smoke or smell coming out of the machine, they should turn it off at the power point.
Q6: How can I schedule a repair to service my machine?
A6: The easiest way to schedule service on your machine is to contact the Samsung Product Safety Hotline on either 1800 239 655 (8am - 8pm, 7 days a week). The hotline agent can confirm if your unit is affected, and if so can schedule service to be done.
Q7: What does the product safety repair involve?
A7: A quick and free service has been designed to repair affected models. This involves a trained and authorised technician visiting your home to perform a modification to your unit's electrical connector.
Q8: How can I receive and find updates on this recall?
A8: We encourage customers to either email email@example.com or visit our dedicated website, www.samsung.com/au/washingmachinerecall and our Facebook page, to ensure customers get their questions answered as soon as possible.