Warranty Information

Warranty Information

Warranty Information Warranty Information

Mobile Phones, Tablet and Galaxy Camera

    • PART I GENERAL TERMS AND CONDITIONS

      The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung products sold in Australia.
      In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
      Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

    • I. Coverage and Application

      A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue, Homebush Bay NSW 2127 ("Samsung") warrants that your Samsung product:
      •is of acceptable quality;
      •does not have a latent defect.

      B. For the purpose of this Warranty, a "Samsung product" is a product which:
      •was manufactured by or on behalf of Samsung; and
      •bears a trade mark owned or used by Samsung (generally "SAMSUNG"); and
      •was sold by an Authorised Reseller or Distributor of Samsung; and
      •was purchased in Australia, but does not include any hardware or software which is packaged or sold with a Samsung product unless that is itself a Samsung product or, that item is incorporated into the Samsung product or, in the case of software, pre-loaded onto the Samsung product at the time of sale. Nor does it include a Samsung Mobile Computer, which is subject to its own additional Samsung warranty

    • II. Warranty Period

      A. The period during which this Warranty is in effect will depend upon the Samsung product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised-Reseller's or Distributor’s invoice / receipt provided to you. The period during which each Samsung product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty.

    • III. Warranty Claim

      III. Warranty Claim
      A. If you consider that the Samsung product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
      B. Except where an International Product Warranty has been provided with your Samsung product, warranty service will only be provided in the specific country where the Samsung product was originally purchased. For example, if you have purchased the Samsung product within Australia, warranty service will be limited to Australia only.
      C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:
      •contact 1300 362 603;
      •visit the nearest Samsung Customer Service Plaza; or
      •visit www.samsung.com/au.

    • PRODUCT ONLINE REGISTRATION

      You can register your product online at www.samsung.com/au. While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly.
      D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
      E. You will not be able to gain the benefit of this Warranty without making a claim. A claim must be made within the Warranty Period. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, although you may have statutory rights outside of the Warranty Period.
      F. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is valid (having regard to the terms of Part II of this Warranty), and: (a) if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either repair the Samsung product or, if authorised by Samsung, pay you for the cost of a repair of the Samsung product, or replace the Samsung product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and with regard to Samsung's statutory obligations and at no cost to you. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or
      (b) if the goods cannot be repaired or the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods.
      The standard Samsung warranty periods are set out by product type in the tables in Part II of this Warranty, although each claim is assessed on its own merits and you may have statutory rights outside of the Warranty Period. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung product or part to Samsung. If Samsung repairs the goods, you immediately transfer ownership in any residual parts to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.

      G. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim.

    • IV. Warranty Transferability

      A. This Warranty is transferable to a subsequent owner of a Samsung product, in the event of the sale of that product, provided that Samsung is informed in writing within a reasonable time of the sale of the subsequent owner's name and contact details, such notice to be provided to Samsung at:
      •www.samsung.com/au
      The notice should identify the name of the previous owner of the Samsung product, place and date of purchase, model, make and serial number of the product. The effective transfer of this Warranty does not otherwise alter the terms of this Warranty in any way.
      B. In cases of authorised product or part replacement of the original purchased Samsung product, the replacement Samsung product will be subject to the remainder of the original Warranty Period or three months, whichever is the greater. You may have statutory rights in respect of a replacement product or part outside of this period.

    • V. Carry-In Repairs

      A. If you wish to make a claim in relation to a Samsung product, please bring, or send, that Samsung product to the nearest Samsung Customer Service Plaza or authorised service centre for assessment, the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to Part I of this Warranty. Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product.
      Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing.
      B. If you believe that it is not reasonable for you to bring or send the Samsung product to a Samsung Customer Service Plaza or an authorised repair service centre, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the Samsung product the subject of the claim under this Warranty.

    • VI. Warranty Exclusions

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or, the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. Unless stated otherwise, this Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation.
      The exclusion for loss caused by water (liquid spillage or ingression) does not apply to the Samsung Galaxy S4 Active or Samsung Galaxy S5 Mobile Phone, except in the circumstances outlined in (D) below.
      D. This Warranty does not cover water damage to the Samsung Galaxy S4 Active or Samsung Galaxy S5 Mobile Phone where the water damage was caused by:
      •improper closure of the back cover or the USB cover of the Samsung Galaxy S4 Active or Samsung Galaxy S5 Mobile Phone; or
      •submersion of the Samsung Galaxy S4 Active or Samsung Galaxy S5 Mobile Phone in water for 30 minutes or more; or
      •the depth of the water at which the Samsung Galaxy S4 Active or Samsung Galaxy S5 Mobile Phone was submerged was greater than or equal to 1 metre.

      E. This Warranty does not cover damage caused by:
      •misuse or abusive use of the Samsung product, including physical abuse;
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the Samsung product);
      •improper installation;
      •incorrect or improper maintenance or failure to maintain the Samsung product;
      •failure to clean or improper cleaning of the product;
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung's control;
      •exposure to excessive heat, moisture or dampness;
      •exposure to abnormally corrosive conditions;
      •use of non authorised/non-standard, defective or incompatible parts;
      •password setting/ resetting and computer virus;
      •repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel; and
      •any damage caused by micro sims where the product is not specifically designed to accept them.

      F. This Warranty does not cover Samsung products purchased in an auction.
      G. If the Samsung product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      H. This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear.
      I. This Warranty does not cover Samsung products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer's factory-applied serial number and IMEI number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).
      J. This Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction.Please note that the repair of goods may result in loss of data.
      K. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, however, you may also have statutory rights outside of the Warranty Period.

    • I. Parts (Options) and Accessories Warranty

      A. This part of the Warranty identifies Samsung's preferred approach to resolving warranty claims in relation to parts and accessories.
      B. The table below this sub-paragraph identifies the periods under which a claim may be made under this Warranty for replacement of a part or accessory. However, you may also have statutory rights outside of these periods. The parts and accessories are divided into those which are supplied within the box of the Samsung product for which they are to be used (In-Box), and those which are supplied separately from a Samsung product for use with it (Out-Box).

      1. In-Box
      - All Samsung parts and accessories (including batteries) purchased together with the Samsung product are covered under this Warranty for the period specified in the table below. Generally Samsung will replace the defective part or accessory which is the subject of the claim during this period.
      - You will only be able to make a claim under this Warranty for lost or missing Samsung parts and accessories if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by Samsung.

      2. Out-Box
      - Parts and accessories purchased from Authorised Samsung Resellers and Distributors are generally covered under this Warranty. Please refer to the specific period below.

    • Warranty Period

      WARRANTY FOR SAMSUNG PRODUCTS
      (AUSTRALIA ONLY)
      (MOBILE PHONE, TABLET, GALAXY CAMERA AND ACCESSORIES)

    • Product - Bluetooth Headsets

      Warranty Period In-Box - 12 Months
      Warranty Period Out-Box - 12 Months

    • Product - Batteries

      Warranty Period In-Box - 12 Months
      Warranty Period Out-Box - 12 Months

    • Other Accessories

      Warranty Period In-Box - 6 Months
      Warranty Period Out-Box - 6 Months

    • II. Parts and Labour Warranty

      Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung product, part or accessory if Samsung or its agent repair the item under this Warranty.

    • III. WARRANTY BY PRODUCT TABLE

      The table below in this sub-paragraph summarises the standard Samsung warranty period for resolving claims under this Warranty, although each claim is assessed on its own merits. You may have statutory rights outside of the Warranty Period. Please refer to Part I, paragraph (III)(F) for the range of Samsung's responses to a claim under this Warranty in accordance with the table below. In some instances the appropriate response to the claim will differ from the warranty period noted below.

    • Product - Mobile Phone and Tablet

      Warranty Period - 2 Years
      Special Conditions - This warranty period does not apply to batteries and accessories which are dealt with exclusively under Part II, paragraph I(B)

    • Product - Galaxy Camera

      Warranty Period - 2 Years

TV

    • PART I GENERAL TERMS AND CONDITIONS

      The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung products sold in Australia.
      In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
      Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

    • I. Coverage and Application

      A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue, Homebush Bay NSW Australia 2127 ("Samsung") warrants that your Samsung product:
      •is of acceptable quality;
      •does not have a latent defect.

      B. For the purpose of this Warranty, a "Samsung product" is a product which:
      •was manufactured by or on behalf of Samsung; and
      •bears a trade mark owned or used by Samsung (generally "SAMSUNG"); and
      •was sold by an Authorised Reseller or Distributor of Samsung; and
      •was purchased in Australia,
      but does not include any hardware or software which is packaged or sold with a Samsung product unless that is itself a Samsung product or, that item is incorporated into the Samsung product or, in the case of software, pre-loaded onto the Samsung product at the time of sale.

    • II. Warranty Period

      A. The period during which this Warranty is in effect will depend upon the Samsung product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller's or Distributor’s invoice / receipt provided to you. The period during which each Samsung product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty.

    • III. Warranty Claim

      A. If you consider that the Samsung product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
      B. Except where an International Product Warranty has been provided with your Samsung product, warranty service will only be provided in the specific country where the Samsung product was originally purchased. For example, if you have purchased the Samsung product within Australia, warranty service will be limited to Australia only.
      C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:
      •contact 1300 362 603;
      •visit the nearest Samsung Customer Service Plaza; or
      •visit www.samsung.com/au.

    • PRODUCT ONLINE REGISTRATION

      You can register your product online at www.samsung.com/au. While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly.
      D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
      E. You will not be able to gain the benefit of this Warranty without making a claim. A claim must be made within the Warranty Period. However, you may have statutory rights which cover defects that were not notified to Samsung within the Warranty Period.
      F. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is valid (having regard to the terms of Part II of this Warranty), and: (a) if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either repair the Samsung product or, if authorised by Samsung, pay you for the cost of a repair of the Samsung product, or replace the Samsung product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and with regard to Samsung's statutory obligations and at no cost to you. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or
      (b) if the goods cannot be repaired or the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods.
      The standard Samsung warranty periods are set out by product type in the table in Part II of this Warranty, although each claim is assessed on its own merits and you may have statutory rights outside the Warranty Period. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung product or part to Samsung. If Samsung repairs the goods, you immediately transfer ownership in any residual parts to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.

      G. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim.

    • IV. Warranty Transferability

      A. This Warranty is transferable to a subsequent owner of a Samsung product, in the event of the sale of that product, provided that Samsung is informed in writing within a reasonable time of the sale of the subsequent owner's name and contact details, such notice to be provided to Samsung at:
      •www.samsung.com/au
      The notice should identify the name of the previous owner of the Samsung product, place and date of purchase, model, make and serial number of the product. The effective transfer of this Warranty does not otherwise alter the terms of this Warranty in any way.
      B. In cases of authorised product or part replacement of the original purchased Samsung product, the replacement Samsung product will be subject to the remainder of the original Warranty Period. You may have statutory rights in respect of a replacement product or part outside this period.

    • V. Carry-In and On-Site Repairs

      A. If you wish to make a claim in relation to a Samsung product which you can reasonably transport to the nearest Samsung Customer Service Plaza or to an authorised repair service centre (as directed when you first make the claim under this Warranty), please bring, or send, that Samsung product to that nearest Plaza or authorised service centre for assessment. Such Samsung products do not include those products dealt with in sub-paragraph (B). Samsung will organise the transport of a Samsung Product under this sub-paragraph, the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to Part I of this Warranty. Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing.
      B. If you make a claim under this Warranty in relation to a Samsung product of the type referred to in sub-paragraph (C), Samsung or its agent will send Authorised Samsung Service Personnel to the place where that Samsung product is located to assess the warranty claim and, if necessary repair, the product on-site, at Samsung's cost.
      C. On-site service is available for both colour televisions and display monitors with a screen size of 41 inches or more. Samsung requests that you make arrangements for all other products (i.e. products with a screen size of 41 inches or less) to be returned to your nearest Samsung Customer Service Plaza or authorised repair service outlet where service is required.
      If however you believe that you are unable to bring or send any Samsung product to a Samsung Customer Service Plaza or an authorised repair service centre owing to the size, features or any other characteristic of the product, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty.

      If your Samsung product is located in a place which is greater than 50 kilometres (by road) from the nearest Samsung Customer Service Plaza or authorised repair service outlet, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty.
      D. With any on-site visit, while Samsung will make all efforts to fix the Samsung product on-site, there may be instances when the product must be taken back to a Samsung Customer Service Plaza or to an authorised repair service centre for further testing. In these circumstances, you agree to let any designated Authorised Samsung Service Personnel pick up and take the product for further testing, at the cost of Samsung.

    • VI. Warranty Exclusions

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation.
      D. This Warranty does not cover damage caused by:
      •misuse or abusive use of the Samsung product, including physical abuse;
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the Samsung product);
      •improper installation;
      •incorrect or improper maintenance or failure to maintain the Samsung product;
      •failure to clean or improper cleaning of the product;
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung's control;
      •exposure to excessive heat, moisture or dampness;
      •exposure to abnormally corrosive conditions;
      •use of non authorised/non-standard, defective or incompatible parts;
      •password setting/ resetting and computer virus;
      •burned-in images resulting from viewing an image on the display screen for an extended period of time;
      •use of products, equipment, systems, utilities, services, parts supplies accessories, applications, installations, repairs, external wiring or connectors not supplied or authorised by Samsung;
      •repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel.

      E. This Warranty does not cover Samsung products purchased in an auction.
      F. If the Samsung product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      G. This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear such as, but not limited to: lamps and other parts classifiable as a consumable part.
      H. This Warranty does not cover Samsung products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).
      I. This Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the repair of goods may result in loss of data.
      J. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, however, you may also have statutory rights outside the Warranty Period.

    • I. Parts (Options) and Accessories Warranty

      A. This part of the Warranty identifies Samsung's preferred approach to resolving warranty claims in relation to parts and accessories.
      B. The table below this sub-paragraph identifies the periods under which a claim may be made under this Warranty for replacement of a part or accessory. However, you may also have statutory rights outside of these periods. The parts and accessories are divided into those which are supplied within the box of the Samsung product for which they are to be used (In-Box), and those which are supplied separately from a Samsung product for use with it (Out-Box).
      1. In-Box:
      •All remote controls purchased with the Samsung product are covered under this Warranty for the same period as the Samsung product purchased.
      •All other Samsung parts and accessories (including batteries) purchased together with the Samsung product are covered under this Warranty for a period of 6 months. Generally Samsung will replace the defective part or accessory which is the subject of the claim during this 6 month period.
      •You will only be able to make a claim under this Warranty for lost or missing Samsung parts and accessories if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by Samsung.

      2. Out-Box:
      •Parts and accessories purchased from Authorised Samsung Resellers and Distributors are generally covered under this Warranty from a 3 month to 1 year warranty period. Please refer to the specific period below.

    • Warranty Period

      WARRANTY FOR SAMSUNG PRODUCTS
      (AUSTRALIA ONLY)
      (LED, LCD, Plasma TV, and TV Accessories)

    • Product - Standard Remote Controls (for all products)

      Warranty Period (In-Box) - Unit warranty
      Warranty Period (Out-Box) - 6 months

    • Product - SUHD TV LCD Panels - Screen Burn only (refer to Part II, paragraph (III) for further details)

      Warranty Period (In-Box) - 10 Years
      Warranty Period (Out-Box) - N/A

    • Product - PDP and LCD Panels

      Warranty Period (In-Box) - 10 Years
      Warranty Period (Out-Box) - 12 Months

    • Product - Wireless Keyboard

      Warranty Period (In-Box) - (only sold on out-box basis)
      Warranty Period (Out-Box) - 12 Months

    • Product - 3D Glasses

      Warranty Period (In-Box) - Unit Warranty
      Warranty Period (Out-Box) - 12 Months

    • Product - Wireless LAN Adapter

      Warranty Period (In-Box) - Unit Warranty
      Warranty Period (Out-Box) - 12 Months

    • Product - TV Camera

      Warranty Period (In-Box) - (only sold on out-box basis)
      Warranty Period (Out-Box) - 12 Months

    • Product - Ultra Slim Wall-Mount

      Warranty Period (In-Box) - (only sold on out-box basis)
      Warranty Period (Out-Box) - 12 Months

    • Product - Evolution Kit

      Warranty Period (In-Box) - (only sold on out-box basis)
      Warranty Period (Out-Box) - 12 Months

    • Product - Other Parts, Accessories

      Warranty Period (In-Box) - 6 Months
      Warranty Period (Out-Box) - 3 Months

    • Product - UHD Video pack

      Warranty Period (In-Box) - (only sold on out-box basis)
      Warranty Period (Out-Box) - 12 Months

    • Product - Other Consumables

      Warranty Period (In-Box) - (only sold on out-box basis)
      Warranty Period (Out-Box) - 3 Months

    • II. PARTS AND LABOUR WARRANTY

      Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung product, part or accessory if Samsung or its agent repair the item under this Warranty.

    • III. ADDITIONAL TERMS - 10 YEAR NO SCREEN BURN GUARANTEE

      A. A 10 Year No Screen Burn Guarantee applies to SUHD TVs that experience screen burn (which occurs when an image becomes "burned-in" on a TV screen). For an up-to-date list of Samsung SUHD TV models which are subject to the 10 Year No Screen Burn Guarantee, please see http://www.samsung.com/au/support/warranty/ .
      B. The 10 Year No Screen Burn Guarantee covers Samsung SUHD TVs used for domestic purposes only, for screen burn caused by the cumulative effects of displaying an image or scene on the screen for long periods of time in conventional TV viewing conditions, and is available only to end user consumers. The 10 Year No Screen Burn Guarantee is not available to any company, organisation or person that has purchased the SUHD TV for the purpose of resale or for commercial use.
      C. In addition to the warranty exclusions set out in Part I, paragraph VI, the 10 Year No Screen Burn Guarantee does not cover the following:
      •Samsung TVs that are not SUHD TVs.
      •Samsung SUHD TVs that have not been used in accordance with the operating instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the SUHD TV), including through intentional or continuous long term display of news reels, static or fixed images such as timetables and 4:3 pictures or video content displaying permanent black bars.
      •SUHD TVs which have been defaced, altered, otherwise damaged beyond repair or require repair which is not covered by the Warranty.
      D. The 10 Year No Screen Burn Guarantee does not affect the standard warranty period for other parts of Samsung SUHD TVs.

    • IV. WARRANTY BY PRODUCT TABLE

      The table below in this sub-paragraph summarises the standard Samsung warranty period for resolving claims under this Warranty, although each claim is assessed on its own merits. You may have statutory rights outside of the Warranty Period. Please refer to Part I, paragraph (III)(F) for the range of Samsung's responses to a claim under this Warranty in accordance with the table below. In some instances the appropriate response to the claim will differ from the warranty period noted below.

    • Product - LCD/LED Television

      Warranty Period - 1 Year

    • Product - Plasma Television

      Warranty Period - 1 Year

Mobile Computer

    • PART I GENERAL TERMS AND CONDITIONS

      The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung products sold in Australia.
      In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
      Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

    • I. Coverage and Application

      A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue, Homebush Bay NSW Australia 2127 ("Samsung") warrants that your Samsung consumer product:
      •is of acceptable quality;
      •does not have a latent defect.

      B. For the purpose of this Warranty, a "Samsung product" is a product which:
      •was manufactured by or on behalf of Samsung; and
      •bears a trade mark owned or used by Samsung (generally "SAMSUNG"); and
      •was sold by an Authorised Reseller or Distributor of Samsung; and
      •was purchased in Australia,
      •but does not include any hardware or software which is packaged or sold with a Samsung product unless that item is incorporated into the Samsung product or, in the case of software, pre-loaded onto the Samsung product at the time of sale or that is itself a Samsung product.

    • II. Warranty Period

      A. The period during which this Warranty is in effect will depend upon the Samsung product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller’s or Distributor’s invoice / receipt provided to you. The period during which each Samsung product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty.

    • III. Warranty Claim

      A. If you consider that the Samsung product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
      B. Except where an International Product Warranty has been provided with your Samsung product, warranty service will only be provided in the specific country where the Samsung product was originally purchased. For example, if you have purchased the Samsung product within Australia, warranty service will be limited to Australia only.
      C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:
      •contact 1300 362 603;
      •visit the nearest Samsung Customer Service Plaza; or
      •visit www.samsung.com/au.

    • PRODUCT ONLINE REGISTRATION

      You can register your product online at www.samsung.com/au. While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly.
      D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
      E. You will not be able to gain the benefit of this Warranty without making a claim.
      F. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is valid (having regard to the terms of Part II of this Warranty), and: •(a) if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either repair the Samsung product or, if authorised by Samsung, pay you for the cost of a repair of the Samsung product, or replace the Samsung product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and with regard to Samsung's statutory obligations and at no cost to you. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or
      •(b) if the goods cannot be repaired or the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods.

      The standard Samsung warranty periods are set out by product type in the tables in Part II of this Warranty, although each claim is assessed on its own merits and you may have statutory rights outside of the Warranty Period. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung product or part to Samsung. If Samsung repairs the goods, you immediately transfer ownership in any residual parts to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.

      G. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim.

    • IV. Warranty Transferability

      A. This Warranty is transferable to a subsequent owner of a Samsung product, in the event of the sale of that product, provided that Samsung is informed in writing within a reasonable time of the sale of the subsequent owner’s name and contact details, such notice to be provided to Samsung at:
      •www.samsung.com/au
      The notice should identify the name of the previous owner of the Samsung product, place and date of purchase, model, make and serial number of the product. The effective transfer of this Warranty does not otherwise alter the terms of this Warranty in any way.
      B. In cases of authorised product replacement of the original purchased Samsung product, the replacement Samsung product will be subject to its own Samsung Products Warranty then in force at the time of the replacement (which may or may not be on the same terms as this Warranty).

    • V. Carry-In

      A. If you wish to make a claim in relation to a Samsung product which you can reasonably transport to the nearest Samsung Customer Service Plaza or to an authorised repair service centre (as directed when you first make the claim under this Warranty), please bring, or send, that Samsung product to that nearest Plaza or authorised service centre for assessment. Such Samsung products do not include those products dealt with in sub-paragraph (B). Samsung will organise the transport of a Samsung Consumer Product under this sub-paragraph, the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to Part I of this Warranty. Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing.
      B. If the Samsung product is located in a place which is greater than 50 kilometres (by road) from the nearest Samsung Customer Service Plaza or authorised repair service outlet, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty.

    • VI. Warranty Exclusions

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. This Warranty does not warrant uninterrupted or error-free operation of the Product, which is affected by system configuration, software, applications your data and operator control of the system, among other factors. Though the product is considered to be compatible with many systems, it is your responsibility to determine compatibility and integration with other products or systems.
      D. This Warranty does not apply to non-Samsung hardware products or non-Samsung software products which are not incorporated into Samsung products or, in the case of software, pre-loaded onto the Samsung product at the time of sale, even if packaged or sold with Samsung hardware. Manufacturers, suppliers or publishers other than Samsung may provide their own warranties to you, but Samsung, to the extent permitted by law, provides such third-party products ‘as is’. If applicable, non-Samsung software distributed by Samsung and not pre-loaded on the product at the time of sale is not covered under this Warranty. Please refer to any licensing agreement accompanying the software for details or any purchaser rights with respect to its use.
      E. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation.
      F. This Warranty does not cover:
      •cosmetic damage such as to the exterior finish;
      •minor imperfections within design specification so that do not materially alter functionality;
      •burned-in images resulting from viewing an image on the display screen for an extended period of time;
      •reception or display problems and distortion related to noise, echo, interference or other signal transmission and delivery problems; or
      •use of products, equipment, systems, utilities, services, parts supplies accessories, applications, installations, repairs, external wiring or connectors not supplied or authorised by Samsung.

      G. This Warranty does not cover damage caused by:
      •misuse or abusive use of the Samsung consumer product, including breakage of the liquid crystal display (LCD);
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer’s instructions provided with the Samsung product);
      •improper shipment, delivery or installation;
      •incorrect or improper maintenance or failure to maintain the Samsung product;
      •failure to clean or improper cleaning of the product;
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung’s control;
      •exposure to excessive heat, moisture or dampness;
      •exposure to abnormally corrosive conditions;
      •use of non authorised/non-standard, defective or incompatible parts;
      •password setting/ resetting and computer virus;
      •repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel.

      H. This Warranty does not cover Samsung products purchased in an auction.
      I. If the Samsung product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      J. This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear.
      K. This Warranty does not cover Samsung products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer's factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).
      L. This Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the repair of goods may result in loss of data.

    • I. Parts (Options) and Accessories Warranty

      A. This part of the Warranty identifies Samsung's preferred approach to resolving warranty claims in relation to parts and accessories.
      B. The table below this sub-paragraph identifies the periods under which a claim may be made under this Warranty for replacement of a part or accessory. However, you may also have statutory rights outside of these periods. The parts and accessories are divided into those which are supplied within the box of the Samsung product for which they are to be used (In-Box), and those which are supplied separately from a Samsung product for use with it (Out-Box).
      1. In-Box:
      •All remote controls purchased with the Samsung product are covered under this Warranty for the same period as the Samsung product purchased.
      •All other Samsung parts and accessories (including batteries) purchased together with the Samsung product are covered under this Warranty for a period of 6 months. Generally Samsung will replace the defective part or accessory which is the subject of the claim during this 6 month period.
      •You will only be able to make a claim under this Warranty for lost or missing Samsung parts and accessories if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by Samsung.

      2. Out-Box:
      •Parts and accessories purchased from Authorised Samsung Resellers and Distributors are generally covered under this Warranty from a 3 month to 1 year warranty period. Please refer to the specific period below.

    • Warranty Period

      WARRANTY FOR NOTEBOOK PC PRODUCTS
      (AUSTRALIA ONLY)(MOBILE COMPUTERS)

    • Product - Other Parts, Accessories (including B/T keyboard, Slate PC Dock, Digitizer Pen and micro HDMI to VGA Adapter)

      Warranty Period (In-Box) - 6 Months
      Warranty Period (Out-Box) - 3 Months
      Special Conditions - Accessories may differ according to the particular model.

    • Product - Other Consumables

      Warranty Period (In-Box) - N/A
      Warranty Period (Out-Box) - 3 Months

    • II. PARTS AND LABOUR WARRANTY

      Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung consumer product, part or accessory if Samsung or its agent repair the item under this Warranty.

    • III. WARRANTY BY PRODUCT TABLE

      The table below in this sub-paragraph summarises Samsung's preferred approach to resolving claims under this Warranty, although each claim is assessed on its own merits. Please refer to Part I, paragraph (III)(F) for the range of Samsung's responses to a claim under this Warranty in accordance with the table below. In some instances the appropriate response to the claim will differ from the approach noted below.

    • Product - Mobile Computer

      Warranty Period - 1 Year
      Special Conditions - Excluding parties who rent or lease a Samsung brand product.

Air Conditioning

    • PART I GENERAL TERMS AND CONDITIONS

      The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung products sold in Australia.
      In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
      Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

    • I. Coverage and Application

      A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue, Homebush Bay NSW Australia 2127 ("Samsung") warrants that your Samsung product:
      •is of acceptable quality;
      •does not have a latent defect.

      B. For the purpose of this Warranty, a "Samsung product" is a product which:
      •was manufactured by or on behalf of Samsung; and
      •bears a trade mark owned or used by Samsung (generally "SAMSUNG"); and
      •was sold by an Authorised Reseller or Distributor of Samsung; and
      •was purchased in Australia,
      •but does not include any hardware or software which is packaged or sold with a Samsung product unless that is itself s Samsung product or that item is incorporated into the Samsung product or, in the case of software, pre-loaded onto the Samsung product at the time of sale.

    • II. Warranty Period

      A. The period during which this Warranty is in effect will depend upon the Samsung product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller's or Distributor’s invoice / receipt provided to you. The period during which each Samsung product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty.

    • III. Warranty Claim

      A. If you consider that the Samsung product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
      B. Except where an International Product Warranty has been provided with your Samsung product, warranty service will only be provided in the specific country where the Samsung product was originally purchased. For example, if you have purchased the Samsung product within Australia, warranty service will be limited to Australia only.
      C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:
      •contact 1300 362 603;
      •visit the nearest Samsung Customer Service Plaza; or
      •visit www.samsung.com/au.

    • PRODUCT ONLINE REGISTRATION

      You can register your product online at www.samsung.com/au. While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly.
      D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
      E. You will not be able to gain the benefit of this Warranty without making a claim. A claim must be made within the Warranty Period. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, although you may have statutory rights outside of the Warranty Period.
      F. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is valid (having regard to the terms of Part II of this Warranty), and: •if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either repair the Samsung product or, if authorised by Samsung, pay you for the cost of a repair of the Samsung product, or replace the Samsung product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and with regard to Samsung's statutory obligations and at no cost to you. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or
      •if the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods.

      The standard Samsung warranty periods are set out by product type in the table in Part II of this Warranty, although each claim is assessed on its own merits and you may have statutory rights outside the Warranty Period. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung product to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.

      G. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim.

    • IV. Warranty Transferability

      A. This Warranty is transferable to a subsequent owner of a Samsung product, in the event of the sale of that product, provided that Samsung is informed in writing within a reasonable time of the sale of the subsequent owner's name and contact details, such notice to be provided to Samsung at:
      •www.samsung.com/au
      The notice should identify the name of the previous owner of the Samsung product, place and date of purchase, model, make and serial number of the product. The effective transfer of this Warranty does not otherwise alter the terms of this Warranty in any way.
      B. In cases of authorised product or part replacement of the original purchased Samsung product, the replacement Samsung product will be subject to the remainder of the original Warranty Period. You may have statutory rights in respect of a replacement product or part outside this period.

    • V. Carry-In and On-Site repairs

      A. If you wish to make a claim in relation to a Samsung product which you can reasonably transport to the nearest Samsung Customer Service Plaza or to an authorised repair service centre (as directed when you first make the claim under this Warranty), please bring, or send, that Samsung product to the nearest Samsung Customer Service Plaza or authorised service centre for assessment, the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to Part I of this Warranty. Such Samsung products do not include those products dealt with in sub-paragraph (B). Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing.
      B. If you make a claim under this Warranty in relation to a Samsung product of the type referred to in sub-paragraph (C), Samsung or its agent will send Authorised Samsung Service Personnel to the place where that Samsung product is located to assess the warranty claim and, if necessary repair, the product on-site, at Samsung's cost.
      C. On-site service is available for Samsung-branded air conditioners. In addition, if you believe it is not reasonable for you to bring or send a Samsung product that is not included in the above list to a Samsung Customer Service Plaza or an authorised repair service centre, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty. If this Samsung product is located in a place which is greater than 50 kilometres (by road) from the nearest Samsung Customer Service Plaza or authorised repair service outlet, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty.
      D. With any on-site visit, while Samsung will make all efforts to fix the Samsung product on-site, there may be instances when the product must be taken back to a Samsung Customer Service Plaza or to an authorised repair service centre for further testing. In these circumstances, you agree to let any designated Authorised Samsung Service Personnel pick up and take the product for further testing, at the cost of Samsung.

    • VI. Warranty Exclusions

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation (including without limitation geckos, ants, spiders and frogs).
      D. This Warranty does not cover damage caused by:
      •misuse or abusive use of the Samsung product, include physical abuse;
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the Samsung product);
      •improper installation or incorrect application
      •incorrect or improper maintenance or failure to maintain the Samsung product (including without limitation Annual Service and Cleaning of filters);
      •failure to clean or improper cleaning of the product;
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung's control;
      •exposure to excessive heat, moisture or dampness;
      •exposure to abnormally corrosive conditions;
      •rust or normal weathering or corrosive environmental conditions (including without limitation salt spray, sand and dust);
      •use of non authorised/non-standard, defective or incompatible parts;
      •repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel;
      •use of faulty/leaking batteries.

      E. This Warranty does not cover Samsung products purchased in an auction.
      F. If the Samsung product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      G. This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear such as, but not limited to: filters and other parts classifiable as a consumable part.
      H. To the extent permitted by law, this Warranty does not cover any Samsung-branded air conditioning units, which have been installed in a movable dwelling such as a caravan (travel trailer) or house boat. These Samsung products are not designed to be used in such moveable dwellings and their performance may be affected in such contexts.
      I. This Warranty does not cover any Samsung-branded air conditioning unit which is installed, removed or re-installed (other than by Authorised Samsung Service Personnel) at a location other than the original location at which the unit was first installed during the period of this Warranty.
      J. This warranty does not cover any Samsung-branded air conditioning unit where the primary use is not climatic human comfort (including without limitation a computer server room).
      K. This Warranty does not cover Samsung products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).
      L. If, after we have inspected the Samsung product, we are of the opinion that the product or alleged defect is not covered by this Warranty or the consumer guarantees for whatever reason, you will be liable for any labour, parts or transport costs incurred by the Authorised Samsung Service Personnel or Authorised Samsung Service Centre.
      M. For health and safety reasons, if a Samsung-branded air conditioning unit is installed in an area which is not easily accessible by a service technician (including without limitation roofs or above ground level) you may be required to pay additional costs for labour and access to the equipment, should service or maintenance be required.
      N. In order to comply with Australian electrical regulations, electrical connections for all permanently wired air conditioners must be completed by a qualified electrician or other suitably qualified and licensed person and provided with an electrical code of compliance where installation is subject to a building consent.
      O. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, however, you may also have statutory rights outside the Warranty Period.

    • I. Parts (Options) and Accessories Warranty

      A. This part of the Warranty identifies Samsung's preferred approach to resolving warranty claims in relation to parts and accessories.
      B. The table below this sub-paragraph identifies the periods under which a claim may be made under this Warranty for replacement of a part or accessory. However, you may also have statutory rights outside of these periods. The parts and accessories are divided into those which are supplied within the box of the Samsung product for which they are to be used (In-Box), and those which are supplied separately from a Samsung product for use with it (Out-Box).
      1. In-Box:
      •All remote controls purchased with the Samsung product are covered under this Warranty for the same period as the Samsung product purchased. You may have statutory rights in respect of a remote control purchased with the Samsung product outside of the Warranty Period.
      •All other Samsung parts and accessories (including batteries) purchased together with the Samsung product are covered under this Warranty for the period set out in the table below, although you may have statutory rights outside of these periods.
      •You will only be able to make a claim under this Warranty for lost or missing Samsung parts and accessories if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by Samsung.

      2. Out-Box:
      •Parts and accessories purchased from Authorised Samsung Resellers and Distributors are generally covered under this Warranty Please refer to the specific period below.

    • Warranty Period

      WARRANTY FOR SAMSUNG PRODUCTS
      (AUSTRALIA ONLY)
      (AIR CONDITIONING SYSTEMS)

    • Product - Standard Remote Controls

      Warranty Period (In-Box) - Unit Warranty
      Warranty Period (Out-Box) - 3 Months - 1 Year

    • Product - Compressor

      Warranty Period (In-Box) - 5 Years
      Warranty Period (Out-Box) - (only sold on an in-box basis)

    • Product - Other Parts, Accessories

      Warranty Period (In-Box) - 5 Years
      Warranty Period (Out-Box) - 3 Months - 1 Year

    • Product - Other Consumables

      Warranty Period (In-Box) - 5 Years
      Warranty Period (Out-Box) - 3 Months - 1 Year

    • II. PARTS AND LABOUR WARRANTY

      Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung product, part or accessory if Samsung or its agent repair the item under this Warranty.

    • III. WARRANTY BY PRODUCT TABLE

      The table below in this sub-paragraph summarises the standard Samsung Warranty Period for resolving claims under this Warranty. You may have statutory rights outside of the Warranty Period Please refer to Part I, paragraph (III)(F) for the range of Samsung's responses to a claim under this Warranty in accordance with the table below. In some instances the appropriate response to the claim will differ from the Warranty Period noted below.

    • Product - Air Conditioner (All Types)

      Warranty Period (In-Box) - 5 years

Monitor & Display

    • FOR ALL SAMSUNG MONITOR ACCESSORIES

      The content of this Warranty For Samsung Products (Australia Only) (Monitors, Network Monitors, Hospitality Televisions, Commercial Large Format Displays and Accessories) overrides the warranty terms and conditions contained in the relevant User Manual / Quick Start Guide of each Samsung Monitor accessory.

    • PART I GENERAL TERMS AND CONDITIONS

      The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung products sold in Australia.
      In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
      Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

    • I. Coverage and Application

      A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue, Homebush Bay NSW Australia 2127 ("Samsung") warrants that your Samsung product:
      •is of acceptable quality;
      •does not have a latent defect.

      B. For the purpose of this Warranty, a "Samsung product" is a monitor, television or display which:
      •was manufactured by or on behalf of Samsung; and
      •bears a trade mark owned or used by Samsung (generally "SAMSUNG"); and
      •was sold by an Authorised Reseller or Distributor of Samsung; and
      •was purchased in Australia,

      but does not include any hardware or software which is packaged or sold with a Samsung product unless that is itself a Samsung product or, that item is incorporated into the Samsung product or, in the case of software, pre-loaded onto the Samsung product at the time of sale.

    • II. Warranty Period

      A. The period during which this Warranty is in effect will depend upon the Samsung product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller's or Distributor’s invoice / receipt provided to you. The period during which each Samsung product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty.

    • III. Warranty Claim

      A. If you consider that the Samsung product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
      B. Except where an International Product Warranty has been provided with your Samsung product, warranty service will only be provided in the specific country where the Samsung product was originally purchased. For example, if you have purchased the Samsung product within Australia, warranty service will be limited to Australia only.
      C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:
      •contact 1300 362 603;
      •visit the nearest Samsung Customer Service Plaza; or
      •visit www.samsung.com/au.

    • PRODUCT ONLINE REGISTRATION

      You can register your product online at www.samsung.com/au. While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly.
      D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
      E. You will not be able to gain the benefit of this Warranty without making a claim. A claim must be made within the Warranty Period. This Warranty does not cover any defects not notified to Samsung within the Warranty Period.
      F. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is valid (having regard to the terms of
      Part II of this Warranty), and: (a) if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either repair the Samsung product or, if authorised by Samsung, pay you for the cost of a repair of the Samsung product, or replace the Samsung product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and with regard to Samsung's statutory obligations and at no cost to you. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or
      (b) if the goods cannot be repaired or the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods.
      The standard Samsung warranty periods are set out by product type in the tables in Part II of this Warranty, although each claim is assessed on its own merits and you may have statutory rights outside of the Warranty Period. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung product or part to Samsung. If Samsung repairs the goods, you immediately transfer ownership in any residual parts to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.

      G. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim.

    • IV. Warranty Transferability

      A. This Warranty is transferable to a subsequent owner of a Samsung product, in the event of the sale of that product, provided that Samsung is informed in writing within a reasonable time of the sale of the subsequent owner's name and contact details, such notice to be provided to Samsung at:
      •www.samsung.com/au
      The notice should identify the name of the previous owner of the Samsung product, place and date of purchase, model, make and serial number of the product. The effective transfer of this Warranty does not otherwise alter the terms of this Warranty in any way.
      B. In cases of authorised product or part replacement of the original purchased Samsung product, the replacement Samsung product will be subject to the remainder of the original Warranty Period or three months, whichever is the greater. You may have statutory rights in respect of the replacement product or part outside of this period.

    • V. Carry-In and On-Site repairs

      A. If you wish to make a claim in relation to a Samsung product which you can reasonably transport to the nearest Samsung Customer Service Plaza or to an authorised repair service centre (as directed when you first make the claim under this Warranty), please bring, or send, that Samsung product to the nearest Samsung Customer Service Plaza or authorised service centre for assessment, the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to Part I of this Warranty. Such Samsung products do not include those products dealt with in sub-paragraph (B). Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing.
      B. If you make a claim under this Warranty in relation to a Samsung product of the type referred to in sub-paragraph (C), Samsung or its agent will send Authorised Samsung Service Personnel to the place where that Samsung product is located to assess the warranty claim and, if necessary repair, the product on-site, at Samsung's cost.
      C. On-site service is available for the following Samsung products;
      •Hospitality televisions with a screen size of 33 inches or greater,
      •commercial large format displays
      •network monitors.

      In addition, if you believe it is not reasonable for you to bring or send a Samsung product that is not included in the above list to a Samsung Customer Service Plaza or an authorised repair service centre, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty

      If this Samsung product is located in a place which is greater than 50 kilometres (by road) from the nearest Samsung Customer Service Plaza or authorised repair service outlet, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty.

      D. With any on-site visit, while Samsung will make all efforts to fix the Samsung product on-site, there may be instances when the product must be taken back to a Samsung Customer Service Plaza or to an authorised repair service centre for further testing. In these circumstances, you agree to let any designated Authorised Samsung Service Personnel pick up and take the product for further testing, at the cost of Samsung.

    • VI. Warranty Exclusions

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act, the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation.
      D. This Warranty does not cover damage caused by:
      •misuse or abusive use of the Samsung product including physical abuse;
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the Samsung product);
      •improper installation;
      •incorrect or improper maintenance or failure to maintain the Samsung product;
      •failure to clean or improper cleaning of the product (including heads, internal cavities, user accessible filters);
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung's control;
      •except for the OH series, exposure to dust and liquid in excess of the levels tested and certified as part of IP56 rating, or exposure to temperatures outside the standard operating temperatures of -30 C ~ 50 C.
      •exposure to abnormally corrosive conditions;
      •use of non authorised/non-standard, defective or incompatible parts;
      •password setting/ resetting and computer virus;
      •brightness deterioration or uniformity deterioration caused naturally as time passes;
      •image sticking caused by a fixed image or pattern;
      •any software not packaged or sold with the Samsung product;
      •repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel.

      E. This Warranty does not cover Samsung products purchased in an auction.
      F. If the Samsung product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      G. This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear such as, but not limited to: lamps and other parts classifiable as a consumable part.
      H. This Warranty does not cover Samsung products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).
      I. This Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the repair of goods may result in loss of data.
      J. This warranty does not cover the de-installation and re-installation of the Samsung product.
      K. This warranty does not cover a Samsung product which is installed in an area which is not easily accessible by a service technician (including without limitation above floor level). For health and safety reasons, the Samsung product must be uninstalled and at floor level for accessibility by the service technician.
      L. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, however, you may also have statutory rights outside of the Warranty Period.

    • I. Parts (Options) and Accessories Warranty

      A. This part of the Warranty identifies Samsung's preferred approach to resolving warranty claims in relation to parts and accessories.
      B. The table below this sub-paragraph identifies the periods under which a claim may be made under this Warranty for replacement of a part or accessory. However, you may also have statutory rights outside of these periods. The parts and accessories are divided into those which are supplied within the box of the Samsung product for which they are to be used (In-Box), and those which are supplied separately from a Samsung product for use with it.(Out-Box).
      1. In-Box:
      •All remote controls purchased with the Samsung product are covered under this Warranty for the same period as the Samsung product purchased.
      •All other Samsung parts and accessories (including batteries) purchased together with the Samsung product are covered under this Warranty for a period of 6 months. Generally Samsung will replace the defective part or accessory which is the subject of the claim during this 6 month period.
      •You will only be able to make a claim under this Warranty for lost or missing Samsung parts and accessories if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by Samsung.

      2. Out-Box:
      •Parts and accessories purchased from Authorised Samsung Resellers and Distributors are generally covered under this Warranty from a 3 month to 6 month warranty period. Please refer to the specific period below.

    • Warranty Period

      WARRANTY FOR MONITOR PRODUCTS
      (AUSTRALIA ONLY)
      (MONITORS, NETWORK MONITORS, HOSPITALITY TELEVISIONS, COMMERCIAL LARGE FORMAT DISPLAYS AND ACCESORIES)

    • Product - Standard Remote Controls (for all products)

      Warranty Period (In-Box) - Unit Warranty
      Warranty Period (Out-Box) - 6 Months

    • Product - TM/ TE/ TP Series Adaptive Touch Modules

      Warranty Period (In-Box) - 3 Years Warranty
      Warranty Period (Out-Box) - N/A

    • Product - Other Parts, Accessories

      Warranty Period (In-Box) - 5 Years
      Warranty Period (Out-Box) - 3 Months - 1 Year

    • Product - Samsung Interactive Magic IWB Software USB

      Warranty Period (In-Box) - 1 Year Warranty
      Warranty Period (Out-Box) - N/A
      Special Conditions - Replacement Warranty

    • Product - Lamps for Digital Projectors

      Warranty Period (In-Box) - 1 Year Warranty (or 500 hours)
      whichever comes first
      Warranty Period (Out-Box) - 3 Months

    • Product - Monitor Wall Mount, Monitor Stand

      Warranty Period (In-Box) - N/A
      Warranty Period (Out-Box) - 12 Months

    • Product - Other Parts, Accessories

      Warranty Period (In-Box) - 6 Months
      Warranty Period (Out-Box) - 3 Months
      Special Conditions - Replacement Warranty

    • Product - Other Consumables

      Warranty Period (In-Box) - N/A
      Warranty Period (Out-Box) - 3 Months

    • Product - Optional PC Media Player Modules to suit Commercial Displays. SBB Series: Plug-in Modules, Set Back Boxes and Slide-in modules

      Warranty Period (In-Box) - 3 Years Warranty without limitation of usage

    • Product - Samsung Signage Solution Software (MagicInfo Series)

      Warranty Period (Out-Box) - 12 Months

    • II. PARTS AND LABOUR WARRANTY

      Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung product, part or accessory if Samsung or its agent repair the item under this Warranty.

    • III. WARRANTY BY PRODUCT TABLE

      The table below in this sub-paragraph summarises the standard warranty period for claims under this Warranty, although each claim is assessed on its own merits. You may have statutory rights outside of the Warranty Period. Please refer to Part I, paragraph (III)(F) for the range of Samsung's responses to a claim under this Warranty in accordance with the table below. In some instances the appropriate response to the claim will differ from the warranty period noted below.

    • Product - LCD (Liquefied Crystal Display) Monitors and Network Monitors sized 32 inches or below

      Warranty Period - 3 Years Warranty (for under 12 hours use a day)*

    • Product - Commercial Large Format Displays sized 22 inches or greater: BX, DB, ED, EX, MD, ME, RM, EB, MP, MX, NL, TS(n) in 32, 40, 46 and 65 inches, UE, UT-B and PH Series

      Warranty Period - 3 Years Warranty (for under 16 hours use a day)*

    • Product - Commercial Large Format DID (Digital Information Display) Displays sized 22 inches or greater: DE, DH, DM, DX, LE, OL, PE, SL, UD, UT, UX, OH, OM and DR Series. TS(n) Series (70 and 82 inches only)

      Warranty Period - 3 Years Warranty (without limitation of usage)

    • Product - DB Series under 22 inch (for under 16 hours use a day)*

      Warranty Period - 2 Years Warranty

    • Product - Hospitality Televisions (HG Series)

      Warranty Period - 3 Years Warranty (for under 10 hours use a day)*

    • Product - H Series Commercial TV

      Warranty Period - 2 Years Warranty (for under 16 hours use a day)*

    • Product - SUR40 with Microsoft PixelSense Technology

      Warranty Period - 1 Year Warranty (for under 8 hours use a day)*

    • * Although you may have statutory rights outside of the Warranty Period.

      * Although you may have statutory rights outside of the Warranty Period.

Digital Camera & Camcorder

    • PART I GENERAL TERMS AND CONDITIONS

      The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung products sold in Australia.
      In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
      Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

    • I. Coverage and Application

      A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue, Homebush Bay NSW Australia 2127 ("Samsung") warrants that your Samsung product:
      •is of acceptable quality;
      •does not have a latent defect.

      B. For the purpose of this Warranty, a "Samsung product" is a hardware product which:
      •was manufactured by or on behalf of Samsung; and
      •bears a trade mark owned or used by Samsung (generally "SAMSUNG"); and
      •was sold by an Authorised Reseller or Distributor of Samsung; and
      •was purchased in Australia,

      but does not include any hardware or software which is packaged or sold with a Samsung product unless that is itself a Samsung product. or that item is incorporated into the Samsung product or in the case of software pre-loaded onto the Samsung product at the time of sale.

    • II. Warranty Period

      A. The period during which this Warranty is in effect will depend upon the Samsung product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller's or Distributor’s invoice / receipt provided to you. The period during which each Samsung product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty.

    • III. Warranty Claim

      A. If you consider that the Samsung product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
      B. Except where an International Product Warranty has been provided with your Samsung product, warranty service will only be provided in the specific country where the Samsung product was originally purchased. For example, if you have purchased the Samsung product within Australia, warranty service will be limited to Australia only.
      C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:
      •contact 1300 362 603;
      •visit the nearest Samsung Customer Service Plaza; or
      •visit www.samsung.com/au.

      For claims outside of Australia in relation to Digital Cameras only you should refer to the International Warranty sections of this Warranty (Part III below).

    • PRODUCT ONLINE REGISTRATION

      You can register your product online at www.samsung.com/au. While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly.
      D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
      E. You will not be able to gain the benefit of this Warranty without making a claim. A claim must be made within the Warranty Period. This Warranty does not cover any defects not notified to Samsung within the Warranty Period. although you may have statutory rights outside of the Warranty Period
      F. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is valid (having regard to the terms of Part II of this Warranty), and: •(a) if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either repair the Samsung product or, if authorised by Samsung, pay you for the cost of a repair of the Samsung product, or replace the Samsung product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and with regard to Samsung's statutory obligations and at no cost to you. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or
      •(b) if the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods.
      The standard Samsung warranty periods are set out by product type in the table in Part II of this Warranty, although each claim is assessed on its own merits and you may have statutory rights outside the Warranty Period If Samsung provides you with either a replacement or a refund, you immediately transfer ownership in the original Samsung product or part to Samsung. If Samsung repairs the goods, you immediately transfer ownership in any residual parts to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.
      G. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim.

    • IV. Warranty Transferability

      A. This Warranty is transferable to a subsequent owner of a Samsung product, in the event of the sale of that product, provided that Samsung is informed in writing within a reasonable time of the sale of the subsequent owner's name and contact details, such notice to be provided to Samsung at:
      •www.samsung.com/au
      The notice should identify the name of the previous owner of the Samsung product, place and date of purchase, model, make and serial number of the product. The effective transfer of this Warranty does not otherwise alter the terms of this Warranty in any way.
      B. In cases of authorised product or part replacement of the original purchased Samsung product, the replacement Samsung product will be subject to the remainder of the original Warranty Period. You may have statutory rights in respect of a replacement product or part outside this period

    • V. Carry-In repairs

      A. If you wish to make a claim in relation to a Samsung product , please bring, or send, that Samsung product to the nearest Samsung Customer Service Plaza or authorised service centre for assessment the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to Part I of this Warranty. Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing. If you believe that it is not reasonable for you to send the Samsung product to a Samsung Customer Service Plaza or an authorised repair service centre, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the Samsung product the subject of the claim under this Warranty.

    • VI. Warranty Exclusions

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation.
      D. This Warranty does not cover damage caused by:
      •misuse or abusive use of the Samsung product including physical abuse;
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the Samsung product);
      •improper installation;
      •incorrect or improper maintenance or failure to maintain the Samsung product;
      •failure to clean or improper cleaning of the product;
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung's control;
      •exposure to excessive heat, moisture or dampness;
      •exposure to abnormally corrosive conditions;
      •use of non authorised/non-standard, defective or incompatible parts;
      •password setting/ resetting and computer virus;
      •repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel.

      E. This Warranty does not cover Samsung products purchased in an auction.
      F. If the Samsung product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      G. This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear.
      H. This Warranty does not cover Samsung products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).
      I. This Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the repair of goods may result in loss of data.
      J. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, however, you may also have statutory rights outside the Warranty Period.

    • I. Parts (Options) Warranty

      A. This part of the Warranty identifies Samsung's preferred approach to resolving warranty claims in relation to parts
      B. The table below this sub-paragraph identifies the periods under which a claim may be made under this Warranty for replacement of a part . However, you may also have statutory rights outside of these periods. The parts are divided into those which are supplied within the box of the Samsung product for which they are to be used (In-Box), and those which are supplied separately from a Samsung product for use with it (Out-Box).
      1. In-Box:
      •All remote controls purchased with the Samsung product are covered under this Warranty for the same period as the Samsung product purchased. You may have statutory rights in respect of a remote control purchased with the Samsung product outside of the Warranty Period.
      •All other Samsung parts (including batteries) purchased together with the Samsung product are covered under this Warranty for the period specified in the table below. Generally Samsung will replace the defective part which is the subject of the claim during this period.
      •You will only be able to make a claim under this Warranty for lost or missing Samsung parts if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by Samsung.

      2. Out-Box:
      •Parts purchased from Authorised Samsung Resellers and Distributors are generally covered under this Warranty Please refer to the specific period below.

    • Warranty Period

      WARRANTY FOR SAMSUNG PRODUCTS
      (AUSTRALIA ONLY)
      (DIGITAL STILL CAMERA AND CAMCORDER)

    • Product - Remote Controls

      Warranty Period (In-Box) - 1 Year
      Warranty Period (Out-Box) - 6 Months

    • Product - Memory Card

      Warranty Period (In-Box) - 1 Year
      Warranty Period (Out-Box) - (only sold on an in-box basis)

    • Product - Battery Charger, AC Adapter, Cable (USB/AV), Battery (ie: Li-ion Battery)

      Warranty Period (In-Box) - 6 Months
      Warranty Period (Out-Box) - 3 Months

    • Product - Software CD

      Warranty Period (In-Box) - 3 Months
      Warranty Period (Out-Box) - (only sold on an in-box basis)

    • II. PARTS AND LABOUR WARRANTY

      Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung product or part if Samsung or its agent repair the item under this Warranty.

    • III. WARRANTY BY PRODUCT TABLE

      The table below in this sub-paragraph summarises the standard Samsung warranty period for resolving claims under this Warranty, although each claim is assessed on its own merits. You may have statutory rights outside of the Warranty Period. Please refer to Part I, paragraph (III)(F) for the range of Samsung's responses to a claim under this Warranty in accordance with the table below. In some instances the appropriate response to the claim will differ from the warranty period noted below.

    • Product (Digital Media Products) - Digital Video Camcorder

      Warranty Period - 1 Year

    • Product (Digital Media Products) - Digital Still Camera

      Warranty Period - 1 Year

    • PART III - INTERNATIONAL WARRANTY – DIGITAL CAMERA ONLY

      1. The Samsung Digital Camera only comes with this international warranty.
      2. This Samsung Digital Camera is warranted outside of Australia, for a period of 12 months from the date of purchase against defects in workmanship and materials. Subject to the terms of this international warranty (and Samsung’s obligations under the Australian Consumer Law) if a manufacturing fault arises within 12 months from the original purchase date, outside of Australia, Samsung will repair the product.
      3. If service is required under this warranty, the customer should submit the product to an Authorised Samsung Service Centre (detailed at ww.samsung.com/global/stillcam and subject to change from time to time) along with a fully completed warranty card setting out the date of purchase, the product model name, the body serial number, the customer’s name and address and the place of purchase and address.
      4. When returning the product for service under this international warranty, please pack it carefully, insure the camera and enclose your warranty card, a copy of the receipt, brief explanation of the problem and samples of photographs if available.
      5. This international warranty does not cover:
      a. routine cleaning or maintenance;
      b. repairs that may be necessary as a result of mechanical wear and tear; or
      c. the loss of any data howsoever caused and you are responsible for backing up and protecting data against loss, damage or destruction (please note that the repair of goods may result in loss of data).

      6. This international warranty will become void where:
      a. the product shows signs of having been dropped (with impact damage);
      b. the product shows signs of sand or water damage, mishandling, tampering, battery or chemical corrosion, use contrary to the applicable instruction manual or shipping damage;
      c. the product shows damage resulting from repairs undertaken by a third party other than an Authorised Samsung Service Centre; or
      d. damage caused by lightning, water, fire, acts of god, war, public disturbances, incorrect mains voltage, improper ventilation or nay other cause beyond the control of Samsung.

Camera Accessories

    • PART I GENERAL TERMS AND CONDITIONS

      The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung products sold in Australia.
      In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
      Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

    • I. Coverage and Application

      A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue, Homebush Bay NSW Australia 2127 ("Samsung") warrants that your Samsung product:
      •is of acceptable quality;
      •does not have a latent defect.

      B. For the purpose of this Warranty, a "Samsung product" is a hardware product which:
      •was manufactured by or on behalf of Samsung; and
      •bears a trade mark owned or used by Samsung (generally "SAMSUNG"); and
      •was sold by an Authorised Reseller or Distributor of Samsung; and
      •was purchased in Australia,

      but does not include any hardware or software which is packaged or sold with a Samsung product unless that is itself a Samsung product, or that item is incorporated into the Samsung product or in the case of software pre-loaded onto the Samsung product at the time of sale.

    • II. Warranty Period

      A. The period during which this Warranty is in effect will depend upon the Samsung product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller's or Distributor’s invoice / receipt provided to you. The period during which each Samsung product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty.

    • III. Warranty Claim

      A. If you consider that the Samsung product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
      B. Except where an International Product Warranty has been provided with your Samsung product, warranty service will only be provided in the specific country where the Samsung product was originally purchased. For example, if you have purchased the Samsung product within Australia, warranty service will be limited to Australia only.
      C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:
      •contact 1300 362 603;
      •visit the nearest Samsung Customer Service Plaza; or
      •visit www.samsung.com/au.

    • PRODUCT ONLINE REGISTRATION

      You can register your product online at www.samsung.com/au. While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly.?
      D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
      E. You will not be able to gain the benefit of this Warranty without making a claim. A claim must be made within the Warranty Period. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, although you may have statutory rights outside of the Warranty Period.
      F. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is valid (having regard to the terms of Part II of this Warranty), and: •(a) if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either repair the Samsung product or, if authorised by Samsung, pay you for the cost of a repair of the Samsung product, or replace the Samsung product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and with regard to Samsung's statutory obligations and at no cost to you. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or
      •(b) if the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods.

      The standard Samsung warranty periods are set out by product type in the table in Part II of this Warranty, although each claim is assessed on its own merits and you may have statutory rights outside the Warranty Period. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung product or part to Samsung. If Samsung repairs the goods, you immediately transfer ownership in any residual parts to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.

      G. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim.

    • IV. Warranty Transferability

      A. This Warranty is transferable to a subsequent owner of a Samsung product, in the event of the sale of that product, provided that Samsung is informed in writing within a reasonable time of the sale of the subsequent owner's name and contact details, such notice to be provided to Samsung at:
      •www.samsung.com/au
      The notice should identify the name of the previous owner of the Samsung product, place and date of purchase, model, make and serial number of the product. The effective transfer of this Warranty does not otherwise alter the terms of this Warranty in any way.
      B. In cases of authorised product or part replacement of the original purchased Samsung product, the replacement Samsung product will be subject to the remainder of the original Warranty Period. You may have statutory rights in respect of a replacement product or part outside this period.

    • V. Carry-In repairs

      A. If you wish to make a claim in relation to a Samsung product, please bring, or send, that Samsung product to the nearest Samsung Customer Service Plaza or authorised service centre for assessment, the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to Part I of this Warranty. Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing. If you believe that it is not reasonable for you to send the Samsung product to a Samsung Customer Service Plaza or an authorised repair service centre, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the Samsung product the subject of the claim under this Warranty.

    • VI. Warranty Exclusions

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation.
      D. This Warranty does not cover damage caused by: •misuse or abusive use of the Samsung product including physical abuse;
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the Samsung product);
      •improper installation;
      •incorrect or improper maintenance or failure to maintain the Samsung product;
      •failure to clean or improper cleaning of the product;
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung's control;
      •exposure to excessive heat, moisture or dampness;
      •exposure to abnormally corrosive conditions;
      •use of non authorised/non-standard, defective or incompatible parts;
      •password setting/ resetting and computer virus;
      •repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel.

      E. This Warranty does not cover Samsung products purchased in an auction.
      F. If the Samsung product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      G. This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear.
      H. This Warranty does not cover Samsung products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).
      I. This Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the repair of goods may result in loss of data.
      J. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, however, you may also have statutory rights outside the Warranty Period.

    • I. WARRANTY BY PRODUCT TABLE

      The table below in this sub-paragraph summarises the standard Samsung warranty period for resolving claims under this Warranty, although each claim is assessed on its own merits. You may have statutory rights outside of the Warranty Period. Please refer to Part I, paragraph (III)(F) for the range of Samsung's responses to a claim under this Warranty in accordance with the table below. In some instances the appropriate response to the claim will differ from the warranty period noted below.

    • Warranty Period

      WARRANTY FOR SAMSUNG PRODUCTS
      (AUSTRALIA ONLY)
      (CAMERA ACCESSORIES: CAMERA LENS, CAMERA FLASH AND CAMERA VIEWFINDER)

    • Product - Camera Lens

      Warranty Period - 1 Year

    • Product - Camera External Flash

      Warranty Period - 1 Year

    • Product - Camera Electronic Viewfinder

      Warranty Period - 6 Months

    • II. PARTS AND LABOUR WARRANTY

      Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung product or part if Samsung or its agent repair the item under this Warranty.

Refrigerators

    • Warranty Card Notice in relation to Samsung refrigerator model RT43H5005

      Samsung has detected a printing error in the hard copy warranty cards provided with refrigerator model RT43H5005.

      The hard copy warranty cards for the RT43H5005 neglect to indicate that Samsung provides a 10 year express warranty in relation to the invertor compressor on this model (terms and conditions apply).

      The correct express warranty card for the RT43H5005 is available below and customers should refer to this copy only.

    • PART I GENERAL TERMS AND CONDITIONS

      The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung products sold in Australia.
      In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
      Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

    • I. Coverage and Application

      I. Coverage and Application
      A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue, Homebush Bay NSW Australia 2127 ("Samsung") warrants that your Samsung consumer product:
      •is of acceptable quality;
      •does not have a latent defect.

      B. For the purpose of this Warranty, a "Samsung consumer product" is a hardware product which:
      •was manufactured by or on behalf of Samsung; and
      •is used in a normal domestic environment, not a commercial environment; and
      •bears a trade mark owned or used by Samsung (generally "SAMSUNG"); and
      •was sold by an Authorised Reseller or Distributor of Samsung; and
      •was purchased in Australia,

      but does not include any hardware or software which is packaged or sold with a Samsung consumer product unless that is itself a Samsung consumer product. Nor does it include a Samsung Mobile Computer, which is subject to its own additional Samsung warranty.

    • II. Warranty Period

      A. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller's or Distributor’s invoice / receipt provided to you. The period during which each Samsung consumer product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty.

    • III. Warranty Claim

      A. If you consider that the Samsung consumer product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
      B. Except where an International Product Warranty has been provided with your Samsung consumer product, warranty service will only be provided in the specific country where the Samsung consumer product was originally purchased. For example, if you have purchased the Samsung consumer product within Australia, warranty service will be limited to Australia only.
      C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:
      •contact 1300 362 603;
      •visit the nearest Samsung Customer Service Plaza; or
      •visit www.samsung.com/au.

    • PRODUCT ONLINE REGISTRATION

      You can register your product online at www.samsung.com/au. While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly.
      D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung consumer product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
      E. You will not be able to gain the benefit of this Warranty without making a claim. A claim must be made within the Warranty Period. This Warranty does not cover any defects not notified to Samsung within the Warranty Period.
      F. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung consumer product is valid (having regard to the terms of Part II of this Warranty), and: (a) if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either repair the Samsung consumer product or, if authorised by Samsung, pay you for the cost of a repair of the Samsung consumer product, or replace the Samsung consumer product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and at no cost to you. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or
      (b) if the goods cannot be repaired or the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods.

      The standard Samsung warranty periods are set out by product in the tables in Part II of this Warranty, although each claim is assessed on its own merits. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung consumer product or part to Samsung. If Samsung repairs the goods, you immediately transfer ownership in any residual parts to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.

      G. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung consumer product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim.

    • IV. Warranty Transferability

      A. This Warranty is transferable to a subsequent owner of a Samsung consumer product, in the event of the sale of that product, provided that Samsung is informed in writing within a reasonable time of the sale of the subsequent owner's name and contact details, such notice to be provided to Samsung at:
      •www.samsung.com/au
      The notice should identify the name of the previous owner of the Samsung consumer product, place and date of purchase, model, make and serial number of the product. The effective transfer of this Warranty does not otherwise alter the terms of this Warranty in any way.
      B. In cases of authorised product or part replacement of the original purchased Samsung product, the replacement Samsung product or part will be covered for the remainder of the original Warranty Period.

    • V. Carry-In and On-Site repairs

      A. If you wish to make a claim in relation to a Samsung consumer product which you can reasonably transport to the nearest Samsung Customer Service Plaza or to an authorised repair service centre (as directed when you first make the claim under this Warranty), please bring, or send, that Samsung consumer product to that nearest Plaza or authorised service centre for assessment. Such Samsung consumer products do not include those products dealt with in sub-paragraph. Samsung will organise the transport of a Samsung Consumer Product under this sub-paragraph, the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to Part I of this Warranty. Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing.
      B. If you make a claim under this Warranty in relation to a Samsung consumer product of the type referred to in sub-paragraph (C), Samsung or its agent will send Authorised Samsung Service Personnel to the place where that Samsung consumer product is located to assess the warranty claim and, if necessary repair, the product on-site, at Samsung's cost.
      C. On-site service is limited to a refrigerator with a gross capacity of 127 litres or more; If the Samsung consumer product referred to above in this sub-paragraph is located in a place which is greater than 50 kilometres (by road) from the nearest Samsung Customer Service Plaza or authorised repair service outlet, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty.
      D. With any on-site visit, while Samsung will make all efforts to fix the Samsung consumer product on-site, there may be instances when the product must be taken back to a Samsung Customer Service Plaza or to an authorised repair service centre for further testing. In these circumstances, you agree to let any designated Authorised Samsung Service Personnel pick up and take the product for further testing, at the cost of Samsung.

    • VI. Warranty Exclusions

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation.
      D. This Warranty does not cover damage caused by:
      •misuse or abusive use of the Samsung consumer product;
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the Samsung consumer product);
      •improper installation;
      •incorrect or improper maintenance or failure to maintain the Samsung consumer product;
      •failure to clean or improper cleaning of the product;
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung's control;
      •exposure to excessive heat, moisture or dampness;
      •exposure to abnormally corrosive conditions;
      •use of non authorised/non-standard, defective or incompatible parts;
      •password setting/ resetting and computer virus;
      •repair, modification or other work carried out on the Samsung consumer product other than by Authorised Samsung Service Personnel.

      E. This Warranty does not cover Samsung consumer products purchased in an auction.
      F. If the Samsung consumer product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      G. This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear such as, but not limited to: filters, fridge bulbs, lamps, and other parts classifiable as a consumable part.
      H. This Warranty does not cover any Samsung-branded refrigerators which are or have been installed in a movable dwelling such as a caravan (travel trailer) or house boat. These Samsung consumer products are not designed to be used in such moveable dwellings and their performance may be affected in such contexts.
      I. This Warranty does not cover Samsung consumer products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).

    • I. Parts (Options) and Accessories Warranty

      A. This part of the Warranty identifies Samsung's preferred approach to resolving warranty claims in relation to parts and accessories.
      B. The table below this sub-paragraph identifies the periods under which a claim may be made under this Warranty for replacement of a part or accessory. However, you may also have statutory rights outside of these periods. The parts and accessories are divided into those which are supplied within the box of the Samsung consumer product for which they are to be used (In-Box), and those which are supplied separately from a Samsung consumer product for use with it (Out-Box).
      1. In-Box:
      •All remote controls purchased with the Samsung consumer product are covered under this Warranty for the same period as the Samsung consumer product purchased.
      •All other Samsung parts and accessories (including batteries) purchased together with the Samsung consumer product are covered under this Warranty for a period of 6 months. Generally Samsung will replace the defective part or accessory which is the subject of the claim during this 6 month period.
      •You will only be able to make a claim under this Warranty for lost or missing Samsung parts and accessories if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by Samsung.

      2. Out-Box:
      •Parts and accessories purchased from Authorised Samsung Resellers and Distributors are generally covered under this Warranty from a 3 month to 1 year warranty period. Please refer to the specific period below.

    • Warranty Period

      WARRANTY FOR CONSUMER PRODUCTS
      (AUSTRALIA ONLY)
      (REFRIGERATORS)
      (FOR USE IN A DOMESTIC, AND NOT IN A COMMERCIAL ENVIRONMENT)

    • Product - Compressors

      Warranty Period (In-Box) - 5 Years Warranty
      Warranty Period (Out-Box) - N/A
      Special Conditions - Parts Only

    • Product - Inverter Compressor

      Warranty Period (In-Box) - 10 Years Warranty
      Warranty Period (Out-Box) - N/A
      Special Conditions - Parts Only

    • Product - Other Parts, Accessories (including shelves)

      Warranty Period (In-Box) - 6 Months
      Warranty Period (Out-Box) - 3 Months
      Special Conditions - Excludes misuse and customer induced damage

    • Product - Other Consumables

      Warranty Period (In-Box) - N/A
      Warranty Period (Out-Box) - 3 Months
      Special Conditions - Excludes misuse and customer induced damage

    • II. PARTS AND LABOUR WARRANTY

      Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung consumer product, part or accessory if Samsung or its agent repair the item under this Warranty.

    • III. WARRANTY BY PRODUCT TABLE

      The table below in this sub-paragraph summarises Samsung's preferred approach to resolving claims under this Warranty, although each claim is assessed on its own merits. Please refer to Part I, paragraph (III)(F) for the range of Samsung's responses to a claim under this Warranty in accordance with the table below. In some instances the appropriate response to the claim will differ from the approach noted below.

    • Product (Home Appliances) - Refrigerator

      Warranty Period - 1 Year
      Special Conditions - GROSS CAPACITY OF LESS THAN 200L (Bar Fridges) does not cover consumable items

    • Product (Home Appliances) - Refrigerator

      Warranty Period - 2 Years
      Special Conditions - GROSS CAPACITY OF 200L or more does not cover
      consumable items

AIO PC

    • PART I GENERAL TERMS AND CONDITIONS

      The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung products sold in Australia.
      In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
      Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

    • I. Coverage and Application

      A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue, Homebush Bay NSW Australia 2127 (“Samsung”) warrants that your Samsung consumer product:
      •is of acceptable quality;
      •does not have a latent defect.

      B. For the purpose of this Warranty, a “Samsung product” is a product which:
      •was manufactured by or on behalf of Samsung; and
      •bears a trade mark owned or used by Samsung (generally “SAMSUNG”); and
      •was sold by an Authorised Reseller or Distributor of Samsung; and
      •was purchased in Australia,

      but does not include any hardware or software which is packaged or sold with a Samsung product unless that item is incorporated into the Samsung product or, in the case of software, pre-loaded onto the Samsung product at the time of sale or that is itself a Samsung product.

    • II. Warranty Period

      A. The period during which this Warranty is in effect will depend upon the Samsung product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller’s or Distributor’s invoice / receipt provided to you. The period during which each Samsung product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty.

    • III. Warranty Claim

      A. If you consider that the Samsung product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
      B. Except where an International Product Warranty has been provided with your Samsung product, warranty service will only be provided in the specific country where the Samsung product was originally purchased. For example, if you have purchased the Samsung product within Australia, warranty service will be limited to Australia only.
      C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:
      •contact 1300 362 603;
      •visit the nearest Samsung Customer Service Plaza; or
      •visit www.samsung.com/au.

    • PRODUCT ONLINE REGISTRATION

      You can register your product online at www.samsung.com/au. While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly.
      D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
      E. You will not be able to gain the benefit of this Warranty without making a claim.
      F. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is valid (having regard to the terms of Part II of this Warranty), and: •(a) if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either repair the Samsung product or, if authorised by Samsung, pay you for the cost of a repair of the Samsung product, or replace the Samsung product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and at no cost to you. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or
      •(b) if the goods cannot be repaired or the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods.

      The standard Samsung warranty periods are set out by product in the tables in Part II of this Warranty, although each claim is assessed on its own merits. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung part or product to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.

      G. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim.

    • IV. Warranty Transferability

      A. This Warranty is transferable to a subsequent owner of a Samsung product, in the event of the sale of that product, provided that Samsung is informed in writing within a reasonable time of the sale of the subsequent owner’s name and contact details, such notice to be provided to Samsung at:
      •www.samsung.com/au
      The notice should identify the name of the previous owner of the Samsung product, place and date of purchase, model, make and serial number of the product. The effective transfer of this Warranty does not otherwise alter the terms of this Warranty in any way.
      B. In cases of authorised product replacement of the original purchased Samsung product, the replacement Samsung product will be subject to its own Samsung Products Warranty then in force at the time of the replacement (which may or may not be on the same terms as this Warranty).

    • V. Carry-In repairs

      A. If you wish to make a claim in relation to a Samsung product which you can reasonably transport to the nearest Samsung Customer Service Plaza or to an authorised repair service centre (as directed when you first make the claim under this Warranty), please bring, or send, that Samsung product to that nearest Plaza or authorised service centre for assessment. Such Samsung products do not include those products dealt with in sub-paragraph (B). Samsung will organise the transport of a Samsung Consumer Product under this sub-paragraph, the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to Part I of this Warranty. Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing.
      B. If the Samsung product is located in a place which is greater than 50 kilometres (by road) from the nearest Samsung Customer Service Plaza or authorised repair service outlet, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty.

    • VI. Warranty Exclusions

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. This Warranty does not warrant uninterrupted or error-free operation of the Product, which is affected by system configuration, software, applications your data and operator control of the system, among other factors. Though the product is considered to be compatible with many systems, it is your responsibility to determine compatibility and integration with other products or systems.
      D. This Warranty does not apply to non-Samsung hardware products or non-Samsung software products which are not incorporated into Samsung products or, in the case of software, pre-loaded onto the Samsung product at the time of sale, even if packaged or sold with Samsung hardware. Manufacturers, suppliers or publishers other than Samsung may provide their own warranties to you, but Samsung, to the extent permitted by law, provides such third-party products ‘as is’. If applicable, non-Samsung software distributed by Samsung and not pre-loaded on the product at the time of sale is not covered under this Warranty. Please refer to any licensing agreement accompanying the software for details or any purchaser rights with respect to its use.
      E. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation.
      F. This Warranty does not cover:
      •cosmetic damage such as to the exterior finish;
      •minor imperfections within design specification so that do not materially alter functionality;
      •burned-in images resulting from viewing an image on the display screen for an extended period of time;
      •reception or display problems and distortion related to noise, echo, interference or other signal transmission and delivery problems; or
      •use of products, equipment, systems, utilities, services, parts supplies accessories, applications, installations, repairs, external wiring or connectors not supplied or authorised by Samsung.

      G. This Warranty does not cover damage caused by: •misuse or abusive use of the Samsung consumer product, including breakage of the liquid crystal display (LCD);
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer’s instructions provided with the Samsung product);
      •improper shipment, delivery or installation;
      •incorrect or improper maintenance or failure to maintain the Samsung product;
      •failure to clean or improper cleaning of the product;
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung’s control;
      •exposure to excessive heat, moisture or dampness;
      •exposure to abnormally corrosive conditions;
      •use of non authorised/non-standard, defective or incompatible parts;
      •password setting/ resetting and computer virus;
      •repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel.

      H. This Warranty does not cover Samsung products purchased in an auction.
      I. If the Samsung product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      J. This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear.
      K. This Warranty does not cover Samsung products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).
      L. This Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the repair of goods may result in loss of data.

    • I. Parts (Options) and Accessories Warranty

      I. Parts (Options) and Accessories Warranty
      A. This part of the Warranty identifies Samsung’s preferred approach to resolving warranty claims in relation to parts and accessories.
      B. The table below this sub-paragraph identifies the periods under which a claim may be made under this Warranty for replacement of a part or accessory. However, you may also have statutory rights outside of these periods. The parts and accessories are divided into those which are supplied within the box of the Samsung consumer product for which they are to be used (In-Box), and those which are supplied separately from a Samsung consumer product for use with it (Out-Box).

      1. In-Box:
      •All Samsung parts and accessories (including batteries) purchased together with the Samsung consumer product are covered under this Warranty for a period of 6 months. Generally Samsung will replace the defective part or accessory which is the subject of the claim during this 6 month period.
      •You will only be able to make a claim under this Warranty for lost or missing Samsung parts and accessories if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by Samsung.

      2. Out-Box:
      •Parts and accessories purchased from Authorised Samsung Resellers and Distributors are generally covered under this Warranty from a 3 month to 1 year warranty period. Please refer to the specific period below.

    • Warranty Period

      WARRANTY FOR AIO PC PRODUCTS
      (AUSTRALIA ONLY)
      (All IN ONE PERSONAL COMPUTERS)

    • Product - Other Parts, Accessories

      Warranty Period (In-Box) - 1 Year
      Warranty Period (Out-Box) - 3 Months
      Special Conditions - Accessories may differ according to the particular model.

    • Product - Other Consumables

      Warranty Period (In-Box) - N/A
      Warranty Period (Out-Box) - 3 Months
      Special Conditions - Accessories may differ according to the particular model.

    • II. PARTS AND LABOUR WARRANTY

      Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung consumer product, part or accessory if Samsung or its agent repair the item under this Warranty.

    • III. WARRANTY BY PRODUCT TABLE

      The table below in this sub-paragraph summarises Samsung’s preferred approach to resolving claims under this Warranty, although each claim is assessed on its own merits. Please refer to Part I, paragraph (III)(F) for the range of Samsung’s responses to a claim under this Warranty in accordance with the table below. In some instances the appropriate response to the claim will differ from the approach noted below.

    • Product - All-In-One PC

      Warranty Period - 1 Year
      Warranty Conditions - Excluding parties who rent or lease a Samsung brand product

Vacuum Cleaners

    • PART I GENERAL TERMS AND CONDITIONS

      The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung products sold in Australia.
      In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
      Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

    • I. Coverage and Application

      A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue, Homebush Bay NSW Australia 2127 ("Samsung") warrants that your Samsung consumer product:
      •is of acceptable quality;
      •does not have a latent defect.

      B. For the purpose of this Warranty, a "Samsung consumer product" is a product which:
      •was manufactured by or on behalf of Samsung; and
      •is used in a normal domestic environment, not a commercial environment; and
      •bears a trade mark owned or used by Samsung (generally "SAMSUNG"); and
      •was sold by an Authorised Reseller or Distributor of Samsung; and
      •was purchased in Australia,

      but does not include any hardware or software which is packaged or sold with a Samsung consumer product unless that is itself a Samsung consumer product or that item is incorporated into the Samsung consumer product or, in the case of software, pre-loaded onto the Samsung consumer product at the time of sale.

    • II. Warranty Period

      A. The period during which this Warranty is in effect will depend upon the Samsung product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller's or Distributor’s invoice / receipt provided to you. The period during which each Samsung consumer product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty.

    • III. Warranty Claim

      A. If you consider that the Samsung consumer product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
      B. Except where an International Product Warranty has been provided with your Samsung consumer product, warranty service will only be provided in the specific country where the Samsung consumer product was originally purchased. For example, if you have purchased the Samsung consumer product within Australia, warranty service will be limited to Australia only.
      C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:
      •contact 1300 362 603;
      •visit the nearest Samsung Customer Service Plaza; or
      •visit www.samsung.com/au.

    • PRODUCT ONLINE REGISTRATION

      You can register your product online at www.samsung.com/au. While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly.
      D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung consumer product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
      E. You will not be able to gain the benefit of this Warranty without making a claim.
      F. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung consumer product is valid (having regard to the terms of Part II of this Warranty), and: •(a) if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either repair the Samsung consumer product or, if authorised by Samsung, pay you for the cost of a repair of the Samsung consumer product, or replace the Samsung consumer product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and with regard to Samsung's statutory obligations and at no cost to you. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or
      •(b) if the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods.

      The standard Samsung warranty periods are set out by product in the tables in Part II of this Warranty, although each claim is assessed on its own merits and you may have statutory rights outside the Warranty Period. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung consumer product or part to Samsung. If Samsung repairs the goods, you immediately transfer ownership in any residual parts to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.

      G. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung consumer product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim.

    • IV. Warranty Transferability

      A. This Warranty is transferable to a subsequent owner of a Samsung consumer product, in the event of the sale of that product, provided that Samsung is informed in writing within a reasonable time of the sale of the subsequent owner's name and contact details, such notice to be provided to Samsung at:
      •www.samsung.com/au
      The notice should identify the name of the previous owner of the Samsung consumer product, place and date of purchase, model, make and serial number of the product. The effective transfer of this Warranty does not otherwise alter the terms of this Warranty in any way.
      B. In cases of authorised product or part replacement of the original purchased Samsung product, the replacement Samsung product or part will be subject to the remainder of the original Warranty Period. You may have statutory rights in respect of a replacement product or part outside this period.

    • V. Carry-In repairs

      A. If you wish to make a claim in relation to a Samsung consumer product which you can reasonably transport to the nearest Samsung Customer Service Plaza or to an authorised repair service centre (as directed when you first make the claim under this Warranty), please bring, or send, that Samsung consumer product to that nearest Samsung Customer Service Plaza or authorised service centre for assessment, the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to Part I of this Warranty. Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing.

      If you believe it is not reasonable for you to bring or send a Samsung consumer product that is not included in the above list to a Samsung Customer Service Plaza or an authorised repair service centre, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty
      B. If the Samsung product is located in a place which is greater than 50 kilometres (by road) from the nearest Samsung Customer Service Plaza or authorised repair service outlet, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty.

    • VI. Warranty Exclusions

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation.
      D. This Warranty does not cover damage caused by: •misuse or abusive use of the Samsung consumer product;
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the Samsung consumer product);
      •improper installation or incorrect application;
      •incorrect or improper maintenance or failure to maintain the Samsung consumer product;
      •failure to clean or improper cleaning of the product;
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung's control;
      •exposure to excessive heat, moisture or dampness;
      •exposure to abnormally corrosive conditions;
      •use of non authorised/non-standard, defective or incompatible parts;
      •password setting/ resetting and computer virus;
      •repair, modification or other work carried out on the Samsung consumer product other than by Authorised Samsung Service Personnel.

      E. This Warranty does not cover Samsung consumer products purchased in an auction.
      F. If the Samsung consumer product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      G. This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear such as, but not limited to: filters, lamps, and other parts classifiable as a consumable part.
      H. To the extent permitted by law, this Warranty does not cover any Samsung-branded vacuum cleaners which are or have been installed in a movable dwelling such as a caravan (travel trailer) or house boat. These Samsung consumer products are not designed to be used in such moveable dwellings and their performance may be affected in such contexts.
      I. This Warranty does not cover Samsung consumer products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).
      J. If, after we have inspected the Samsung product, we are of the opinion that the product or alleged defect is not covered by this Warranty or the consumer guarantees for whatever reason, Samsung may charge you for any labour, parts or transport costs incurred by the Authorised Samsung Service Personnel or Authorised Samsung Service Centre.
      K. This Warranty does not cover defects not notified to Samsung within the Warranty Period, however, you may also have statutory rights outside the Warranty Period.

    • I. Parts (Options) and Accessories Warranty

      A. This part of the Warranty identifies Samsung's preferred approach to resolving warranty claims in relation to parts and accessories.
      B. The table below this sub-paragraph identifies the periods under which a claim may be made under this Warranty for replacement of a part or accessory. However, you may also have statutory rights outside of these periods. The parts and accessories are divided into those which are supplied within the box of the Samsung consumer product for which they are to be used (In-Box), and those which are supplied separately from a Samsung consumer product for use with it (Out-Box).

      1. In-Box:
      •All remote controls purchased with the Samsung consumer product are covered under this Warranty for the same period as the Samsung consumer product purchased. You may have statutory rights in respect of a remote control purchased with the Samsung consumer product outside the Warranty Period.
      •All other Samsung parts and accessories and batteries purchased together with the Samsung consumer product are covered under this Warranty for the periods specified in the table below, although you may have statutory rights outside these periods.
      •You will only be able to make a claim under this Warranty for lost or missing Samsung parts and accessories if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by Samsung.

      2. Out-Box:
      •Parts and accessories purchased from Authorised Samsung Resellers and Distributors are generally covered under this Warranty. Please refer to the specific period below.

    • Warranty Period

      WARRANTY FOR CONSUMER PRODUCTS
      (AUSTRALIA ONLY)
      (VACUUM CLEANERS)
      (FOR USE IN A DOMESTIC, AND NOT IN A COMMERCIAL ENVIRONMENT)

    • Product - Vacuum Cleaner Parts and Accessories

      Warranty Period (In-Box) - 12 Months
      Warranty Period (Out-Box) - 3 Months

    • Product - Vacuum Batteries

      Warranty Period (In-Box) - 6 Months
      Warranty Period (Out-Box) - 3 Months

    • Product - Digital Inverter Motor

      Warranty Period (In-Box) - 10 Years
      Warranty Period (Out-Box) - 10 Years

    • Product - Other Consumables (i.e. Filters)

      Warranty Period (In-Box) - N/A
      Warranty Period (Out-Box) - N/A

    • II. PARTS AND LABOUR WARRANTY

      Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung consumer product, part or accessory if Samsung or its agent repair the item under this Warranty.

    • III. WARRANTY BY PRODUCT TABLE

      The table below in this sub-paragraph summarises the standard Samsung warranty period by product for resolving claims under this Warranty, although each claim is assessed on its own merits. You may have statutory rights outside of the Warranty Period stated. Please refer to Part I, paragraph (III)(F) for the range of Samsung's responses to a claim under this Warranty in accordance with the table below.

    • Product - Vacuum cleaner (Bag/Bagless/Robot/Stick)

      Warranty Period - 2 Years

    • Product - SC20F70*, SC07F80*, VU3000*, VU4000* and VU7000* Series

      Warranty Period - 5 Years

Audio-Video Systems / Wireless Audio with Dock

    • PART I GENERAL TERMS AND CONDITIONS

      The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung products sold in Australia.
      In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
      Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

    • I. Coverage and Application

      A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue, Homebush Bay NSW Australia 2127 ("Samsung") warrants that your Samsung product:
      •is of acceptable quality;
      •does not have a latent defect.

      B. For the purpose of this Warranty, a "Samsung product" is a hardware product which:
      •was manufactured by or on behalf of Samsung; and
      •bears a trade mark owned or used by Samsung (generally "SAMSUNG"); and
      •was sold by an Authorised Reseller or Distributor of Samsung; and
      •was purchased in Australia,

      but does not include any hardware or software which is packaged or sold with a Samsung product unless that is itself a Samsung product, or that item is incorporated into the Samsung product or in the case of software pre-loaded onto the Samsung product at the time of sale.

    • II. Warranty Period

      A. The period during which this Warranty is in effect will depend upon the Samsung product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller's or Distributor’s invoice / receipt provided to you. The period during which each Samsung product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty.

    • III. Warranty Claim

      A. If you consider that the Samsung product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
      B. Except where an International Product Warranty has been provided with your Samsung product, warranty service will only be provided in the specific country where the Samsung product was originally purchased. For example, if you have purchased the Samsung product within Australia, warranty service will be limited to Australia only.
      C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:
      •contact 1300 362 603;
      •visit the nearest Samsung Customer Service Plaza; or
      •visit www.samsung.com/au.

    • PRODUCT ONLINE REGISTRATION

      You can register your product online at www.samsung.com/au. While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly.?
      D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
      E. You will not be able to gain the benefit of this Warranty without making a claim. A claim must be made within the Warranty Period. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, although you may have statutory rights outside of the Warranty Period.
      F. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is valid (having regard to the terms of Part II of this Warranty), and: •(a) if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either repair the Samsung product or, if authorised by Samsung, pay you for the cost of a repair of the Samsung product, or replace the Samsung product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and with regard to Samsung's statutory obligations and at no cost to you. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or
      •(b) if the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods.

      The standard Samsung warranty periods are set out by product type in the table in Part II of this Warranty, although each claim is assessed on its own merits and you may have statutory rights outside the Warranty Period. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung product or part to Samsung. If Samsung repairs the goods, you immediately transfer ownership in any residual parts to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.

      G. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim.

    • IV. Warranty Transferability

      A. This Warranty is transferable to a subsequent owner of a Samsung product, in the event of the sale of that product, provided that Samsung is informed in writing within a reasonable time of the sale of the subsequent owner's name and contact details, such notice to be provided to Samsung at:
      •www.samsung.com/au
      The notice should identify the name of the previous owner of the Samsung product, place and date of purchase, model, make and serial number of the product. The effective transfer of this Warranty does not otherwise alter the terms of this Warranty in any way.
      B. In cases of authorised product or part replacement of the original purchased Samsung product, the replacement Samsung product will be subject to the remainder of the original Warranty Period. You may have statutory rights in respect of a replacement product or part outside this period.

    • V. Carry-In repairs

      A. If you wish to make a claim in relation to a Samsung product, please bring, or send, that Samsung product to the nearest Samsung Customer Service Plaza or authorised service centre for assessment, the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to Part I of this Warranty. Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing. If you believe that it is not reasonable for you to send the Samsung product to a Samsung Customer Service Plaza or an authorised repair service centre, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the Samsung product the subject of the claim under this Warranty.

    • VI. Warranty Exclusions

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation.
      D. This Warranty does not cover damage caused by:
      •misuse or abusive use of the Samsung consumer product;
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the Samsung consumer product);
      •improper installation;
      •incorrect or improper maintenance or failure to maintain the Samsung consumer product;
      •failure to clean or improper cleaning of the product;
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung's control;
      •exposure to excessive heat, moisture or dampness;
      •exposure to abnormally corrosive conditions;
      •use of non-authorised/non-standard, defective or incompatible parts;
      •password setting/ resetting and computer virus;
      •repair, modification or other work carried out on the Samsung consumer product other than by Authorised Samsung Service Personnel;
      •reception or display problems and distortion related to noise, echo, interference or other signal transmission and delivery problems; or
      •use of products, equipment, systems, utilities, services, parts supplies accessories, applications, installations, repairs, external wiring or connectors not supplied or authorised by Samsung;

      E. This Warranty does not cover Samsung consumer products purchased in an auction.
      F. If the Samsung consumer product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      G. This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear such as, but not limited to: filters, lamps, and other parts classifiable as a consumable part.
      H. This Warranty does not cover any Samsung-branded audio and video products which are or have been installed in a movable dwelling such as a caravans (travel trailer) or house boat. These Samsung consumer products are not designed to be used in such moveable dwellings and their performance may be affected in such contexts.
      I. This Warranty does not cover Samsung consumer products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).
      J. This Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the repair of goods may result in loss of data.

    • I. Parts (Options) and Accessories Warranty

      A. This part of the Warranty identifies Samsung's preferred approach to resolving warranty claims in relation to parts and accessories.
      B. The table below this sub-paragraph identifies the periods under which a claim may be made under this Warranty for replacement of a part or accessory. However, you may also have statutory rights outside of these periods. The parts and accessories are divided into those which are supplied within the box of the Samsung consumer product for which they are to be used (In-Box), and those which are supplied separately from a Samsung consumer product for use with it.(Out-Box).

      1. In-Box:
      •All remote controls purchased with the Samsung consumer product are covered under this Warranty for the same period as the Samsung consumer product purchased.
      •All other Samsung parts and accessories (including batteries) purchased together with the Samsung consumer product are covered under this Warranty for a period of 6 months. Generally Samsung will replace the defective part or accessory which is the subject of the claim during this 6 month period.
      •You will only be able to make a claim under this Warranty for lost or missing Samsung parts and accessories if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by Samsung.

      2. Out-Box:
      •Parts and accessories purchased from Authorised Samsung Resellers and Distributors are generally covered under this Warranty from a 3 month to 1 year warranty period. Please refer to the specific period below.

    • Warranty Period

      WARRANTY FOR CONSUMER PRODUCTS
      (AUSTRALIA ONLY)
      (Audio-Video Systems / Wireless Audio with Dock Warranty)
      (FOR USE IN A DOMESTIC, NOT A COMMERCIAL ENVIRONMENT)

    • Product - Remote Controls (for all products)

      Warranty Period (In-Box) - Unit Warranty
      Warranty Period (Out-Box) - 6 Months
      Special Conditions - Excludes misuse and customer induced damage

    • Product - Other Parts and Accessories

      Warranty Period (In-Box) - 6 Months
      Warranty Period (Out-Box) - 3 Months
      Special Conditions - Excludes misuse and customer induced damage

    • Product - Other Consumables

      Warranty Period (In-Box) - N/A
      Warranty Period (Out-Box) - N/A

    • II. PARTS AND LABOUR WARRANTY

      Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung consumer product, part or accessory if Samsung or its agent repair the item under this Warranty.

    • III. WARRANTY BY PRODUCT TABLE

      The table below in this sub-paragraph summarises Samsung's preferred approach to resolving claims under this Warranty, although each claim is assessed on its own merits. Please refer to Part I, paragraph (III)(F) for the range of Samsung's responses to a claim under this Warranty in accordance with the table below. In some instances the appropriate response to the claim will differ from the approach noted below.

    • Product (Digital Media Products) - MP3 Player, Music Center/ Wireless Audio with Dock

      Warranty Period - 1 Year

    • Product (Digital Media Products) - Blu-Ray and DVD Player/Recorder, Set top box, Home Theatre

      Warranty Period - 1 Year

PC Accessories

    • PART I GENERAL TERMS AND CONDITIONS

      The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung products sold in Australia.
      In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
      Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

    • I. Coverage and Application

      A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue, Homebush Bay NSW Australia 2127 ("Samsung") warrants that your Samsung product:
      •is of acceptable quality;
      •does not have a latent defect.

      B. For the purpose of this Warranty, a "Samsung product" is a hardware product which:
      •was manufactured by or on behalf of Samsung; and
      •bears a trade mark owned or used by Samsung (generally "SAMSUNG"); and
      •was sold by an Authorised Reseller or Distributor of Samsung; and
      •was purchased in Australia,

      but does not include any hardware or software which is packaged or sold with a Samsung product unless that is itself a Samsung product, or that item is incorporated into the Samsung product or in the case of software pre-loaded onto the Samsung product at the time of sale.

    • II. Warranty Period

      A. The period during which this Warranty is in effect will depend upon the Samsung product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller's or Distributor’s invoice / receipt provided to you. The period during which each Samsung product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty.

    • III. Warranty Claim

      A. If you consider that the Samsung product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
      B. Except where an International Product Warranty has been provided with your Samsung product, warranty service will only be provided in the specific country where the Samsung product was originally purchased. For example, if you have purchased the Samsung product within Australia, warranty service will be limited to Australia only.
      C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:
      •contact 1300 362 603;
      •visit the nearest Samsung Customer Service Plaza; or
      •visit www.samsung.com/au.

    • PRODUCT ONLINE REGISTRATION

      You can register your product online at www.samsung.com/au. While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly.?
      D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
      E. You will not be able to gain the benefit of this Warranty without making a claim. A claim must be made within the Warranty Period. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, although you may have statutory rights outside of the Warranty Period.
      F. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is valid (having regard to the terms of Part II of this Warranty), and: •(a) if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either repair the Samsung product or, if authorised by Samsung, pay you for the cost of a repair of the Samsung product, or replace the Samsung product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and with regard to Samsung's statutory obligations and at no cost to you. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or
      •(b) if the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods.

      The standard Samsung warranty periods are set out by product type in the table in Part II of this Warranty, although each claim is assessed on its own merits and you may have statutory rights outside the Warranty Period. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung product or part to Samsung. If Samsung repairs the goods, you immediately transfer ownership in any residual parts to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.

      G. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim.

    • IV. Warranty Transferability

      A. This Warranty is transferable to a subsequent owner of a Samsung product, in the event of the sale of that product, provided that Samsung is informed in writing within a reasonable time of the sale of the subsequent owner's name and contact details, such notice to be provided to Samsung at:
      •www.samsung.com/au
      The notice should identify the name of the previous owner of the Samsung product, place and date of purchase, model, make and serial number of the product. The effective transfer of this Warranty does not otherwise alter the terms of this Warranty in any way.
      B. In cases of authorised product or part replacement of the original purchased Samsung product, the replacement Samsung product will be subject to the remainder of the original Warranty Period. You may have statutory rights in respect of a replacement product or part outside this period.

    • V. Carry-In

      A. If you wish to make a claim in relation to a Samsung product which you can reasonably transport to the nearest Samsung Customer Service Plaza or to an authorised repair service centre (as directed when you first make the claim under this Warranty), please bring, or send, that Samsung product to that nearest Plaza or authorised service centre for assessment. Such Samsung products do not include those products dealt with in sub-paragraph (B). Samsung will organise the transport of a Samsung Consumer Product under this sub-paragraph, the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to Part I of this Warranty. Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing.
      B. If the Samsung product is located in a place which is greater than 50 kilometres (by road) from the nearest Samsung Customer Service Plaza or authorised repair service outlet, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty.

    • VI. Warranty Exclusions

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. This Warranty does not warrant uninterrupted or error-free operation of the Product, which is affected by system configuration, software, applications your data and operator control of the system, among other factors. Though the product is considered to be compatible with many systems, it is your responsibility to determine compatibility and integration with other products or systems.
      D. This Warranty does not apply to non-Samsung hardware products or non-Samsung software products which are not incorporated into Samsung products or, in the case of software, pre-loaded onto the Samsung product at the time of sale, even if packaged or sold with Samsung hardware. Manufacturers, suppliers or publishers other than Samsung may provide their own warranties to you, but Samsung, to the extent permitted by law, provides such third-party products ‘as is’. If applicable, non-Samsung software distributed by Samsung and not pre-loaded on the product at the time of sale is not covered under this Warranty. Please refer to any licensing agreement accompanying the software for details or any purchaser rights with respect to its use.
      E. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation.
      F. This Warranty does not cover:
      •cosmetic damage such as to the exterior finish;
      •minor imperfections within design specification so that do not materially alter functionality;
      •burned-in images resulting from viewing an image on the display screen for an extended period of time;
      •reception or display problems and distortion related to noise, echo, interference or other signal transmission and delivery problems or
      •use of products, equipment, systems, utilities, services, parts supplies accessories, applications, installations, repairs, external wiring or connectors not supplied or authorised by Samsung.

      G. This Warranty does not cover damage caused by: •misuse or abusive use of the Samsung consumer product, including breakage of the liquid crystal display (LCD);
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer’s instructions provided with the Samsung product);
      •improper shipment, delivery or installation;
      •incorrect or improper maintenance or failure to maintain the Samsung product;
      •failure to clean or improper cleaning of the product;
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung’s control;
      •exposure to excessive heat, moisture or dampness;
      •exposure to abnormally corrosive conditions;
      •use of non authorised/non-standard, defective or incompatible parts;
      •password setting/ resetting and computer virus;
      •repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel.

      H. This Warranty does not cover Samsung products purchased in an auction.
      I. If the Samsung product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      J. This Warranty does not cover Samsung products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).
      K. This Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the repair of goods may result in loss of data.

    • II. PARTS AND LABOUR WARRANTY

      Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung consumer product, part or accessory if Samsung or its agent repair the item under this Warranty.

    • III. WARRANTY BY PRODUCT TABLE

      The table below in this sub-paragraph summarises Samsung’s preferred approach to resolving claims under this Warranty, although each claim is assessed on its own merits. Please refer to Part I, paragraph (III)(F) for the range of Samsung’s responses to a claim under this Warranty in accordance with the table below. In some instances the appropriate response to the claim will differ from the approach noted below.

    • Warranty Period

      WARRANTY FOR SAMSUNG PRODUCTS
      (AUSTRALIA ONLY)
      (PC ACCESSORIES)

    • Product - External Optical Disc Drive

      Warranty Period - 1 Year
      Special Conditions - Repair or replacement warranty

    • Product - Keyboard

      Warranty Period - 1 Year
      Special Conditions - Repair or replacement warranty

    • Product - Multimedia Speaker

      Warranty Period - 1 Year
      Special Conditions - Repair or replacement warranty

    • Product - Mouse

      Warranty Period - 1 Year
      Special Conditions - Repair or replacement warranty

    • Product - USB Flash Drive

      Warranty Period - 1 Year
      Special Conditions - Repair or replacement warranty

    • Product - Dongle

      Warranty Period - 1 Year
      Special Conditions - Repair or replacement warranty

    • Product - Dock(Docking)

      Warranty Period - 1 Year
      Special Conditions - Repair or replacement warranty

    • Product - Digitiser Pen

      Warranty Period - 1 Year
      Special Conditions - Repair or replacement warranty

    • Product - Stand Case

      Warranty Period - 1 Year
      Special Conditions - Repair or replacement warranty

    • Product - Other miscellaneous, PC accessories

      Warranty Period - 1 Year
      Special Conditions - Whether the miscellaneous PC accessories item is covered by this warranty will be determined by Samsung in its sole discretion

Printers / Copiers

    • PART I GENERAL TERMS AND CONDITIONS

      The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung products sold in Australia.

      In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.

      Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

    • I. Coverage and Application

      A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue, Homebush Bay NSW Australia 2127 ("Samsung") warrants that your Samsung product:
      •is of acceptable quality;
      •does not have a latent defect.

      B. For the purpose of this Warranty, a "Samsung product" is a hardware product which:
      •was manufactured by or on behalf of Samsung; and
      •bears a trade mark owned or used by Samsung (generally "SAMSUNG"); and
      •was sold by an Authorised Reseller or Distributor of Samsung; and
      •was purchased in Australia,

      but does not include any hardware or software which is packaged or sold with a Samsung product unless that is itself a Samsung product, or that item is incorporated into the Samsung product or in the case of software pre-loaded onto the Samsung product at the time of sale.

    • II. Warranty Period

      A. The period during which this Warranty is in effect will depend upon the Samsung product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller's or Distributor’s invoice / receipt provided to you. The period during which each Samsung product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty.

    • III. Warranty Claim

      A. If you consider that the Samsung product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
      B. Except where an International Product Warranty has been provided with your Samsung product, warranty service will only be provided in the specific country where the Samsung product was originally purchased. For example, if you have purchased the Samsung product within Australia, warranty service will be limited to Australia only.
      C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:
      •contact 1300 362 603;
      •visit the nearest Samsung Customer Service Plaza; or
      •visit www.samsung.com/au.

    • PRODUCT ONLINE REGISTRATION

      You can register your product online at www.samsung.com/au. While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly.
      D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
      E. You will not be able to gain the benefit of this Warranty without making a claim.
      F. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is valid (having regard to the terms of Part II of this Warranty), and: •(a) if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either repair the Samsung product or, if authorised by Samsung, pay you for the cost of a repair of the Samsung product, or replace the Samsung product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and at no cost to you. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or
      •(b) if the goods cannot be repaired or the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods.

      The standard Samsung Warranty periods are set out by product in the tables in Part II of this Warranty, although each claim is assessed on its own merits. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung part or product to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.

      G. If, following receipt of a claim under this Warranty, Samsung or its agent determines that your claim in respect of a Samsung product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim.

    • IV. Warranty Transferability

      A. This Warranty is transferable to a subsequent owner of a Samsung product, in the event of the sale of that product, provided that Samsung is informed in writing within a reasonable time of the sale of the subsequent owner's name and contact details, such notice to be provided to Samsung at:
      •www.samsung.com/au
      The notice should identify the name of the previous owner of the Samsung product, place and date of purchase, model, make and serial number of the product. The effective transfer of this Warranty does not otherwise alter the terms of this Warranty in any way.
      B. In cases of authorised product replacement of the original purchased Samsung product, the replacement Samsung product will be subject to its own Samsung Products Warranty then in force at the time of the replacement (which may or may not be on the same terms as this Warranty).

    • V. Carry-In and On-Site repairs

      A. If you wish to make a claim in relation to a Samsung product which you can reasonably transport to the nearest Samsung Customer Service Plaza or to an authorised repair service centre (as directed when you first make the claim under this Warranty), please bring, or send, that Samsung product to that nearest Plaza or authorised service centre for assessment. Such Samsung products do not include those products dealt with in sub-paragraph (B). Samsung will organise the transport of a Samsung product under this sub-paragraph, the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to Part I of this Warranty. Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing.
      B. If you make a claim under this Warranty in relation to a Samsung product of the type referred to in sub-paragraph (C), Samsung or its agent will send Authorised Samsung Service Personnel to the place where that Samsung product is located to assess the warranty claim and, if necessary repair, the product on-site, at Samsung's cost.
      C. On-site service is limited to the following Samsung Products any mono or colour laser printer and copier with 16kgs of gross weight or over. :

      If the Samsung product is located in a place which is greater than 50 kilometres (by road) from the nearest Samsung Customer Service Plaza or authorised repair service outlet, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty.
      D. With any on-site visit, while Samsung will make all efforts to fix the Samsung product on-site, there may be instances when the product must be taken back to a Samsung Customer Service Plaza or to an authorised repair service centre for further testing. In these circumstances, you agree to let any designated Authorised Samsung Service Personnel pick up and take the product for further testing, at the cost of Samsung.

    • VI. Warranty Exclusions

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. This Warranty does not warrant uninterrupted or error-free operation of the Product, which is affected by system configuration, software, applications your data and operator control of the system, among other factors. Though the product is considered to be compatible with many systems, it is your responsibility to determine compatibility and integration with other products or systems.
      D. This Warranty does not apply to non-Samsung hardware products or non-Samsung software products which are not incorporated into Samsung products or, in the case of software, pre-loaded onto the Samsung product at the time of sale, even if packaged or sold with Samsung hardware. Manufacturers, suppliers or publishers other than Samsung may provide their own warranties to you, but Samsung, to the extent permitted by law, provides such third-party products ‘as is’. If applicable, non-Samsung software distributed by Samsung and not pre-loaded on the product at the time of sale is not covered under this Warranty. Please refer to any licensing agreement accompanying the software for details or any purchaser rights with respect to its use.
      E. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation.
      F. This Warranty does not cover:
      •cosmetic damage such as to the exterior finish;
      •minor imperfections within design specification so that do not materially alter functionality;
      •reception or display problems and distortion related to noise, echo, interference or other signal transmission and delivery problems; or
      •use of products, equipment, systems, utilities, services, parts supplies accessories, applications, installations, repairs, external wiring or connectors not supplied or authorised by Samsung.
      •breakage of the liquid crystal display (LCD) by customer’s fault.

      G. This Warranty does not cover damage caused by:
      •misuse or abusive use of the Samsung product;
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the Samsung product);
      •improper shipment, delivery or installation;
      •incorrect or improper maintenance or failure to maintain the Samsung product;
      •failure to clean or improper cleaning of the product;
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung's control;
      •exposure to excessive heat, moisture or dampness;
      •exposure to abnormally corrosive conditions;
      •use of non authorised/non-standard/non genuine Samsung, defective or incompatible parts/consumables;
      •password setting/ resetting and computer virus;
      •repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel.

      H. This Warranty does not cover Samsung products purchased in an auction.
      I. If the Samsung product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      J. This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear such as, but not limited to transfer units/belts, toners and other parts classifiable as a consumable
      K. This Warranty does not cover Samsung products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).
      L. This Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the repair of goods may result in loss of data.

    • I. Parts (Options) and Accessories Warranty

      A. This part of the Warranty identifies Samsung's preferred approach to resolving warranty claims in relation to parts and accessories.
      B. The table below this sub-paragraph identifies the periods under which a claim may be made under this Warranty for replacement of a part or accessory. However, you may also have statutory rights outside of these periods. The parts and accessories are divided into those which are supplied within the box of the Samsung product for which they are to be used (In-Box), and those which are supplied separately from a Samsung product for use with it (Out-Box).

      1. In-Box:
      •All Samsung printer/copier products come with consumables items, such as but not limited to transfers units/belts, toners, drums. These come with a 12 month warranty but are subject to special warranty conditions. If the consumable items fall within the special warranty conditions, replacement of these consumable items are at cost to you. Please refer to the specific period table below.
      •All Samsung parts and accessories purchased together with the Samsung product are covered under this Warranty for a period of 12months. Generally Samsung will replace the defective part or accessory which is the subject of the claim during this 12 month period.
      •You will only be able to make a claim under this Warranty for lost or missing Samsung parts and accessories if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by Samsung.

      2. Out-Box:
      •Parts and accessories purchased from Authorised Samsung Resellers and Distributors are generally covered under this Warranty from a 3 month to 6 month warranty period. Please refer to the specific period below.

    • Warranty Period

      WARRANTY FOR SAMSUNG PRODUCTS
      (AUSTRALIA ONLY)
      (PRINTERS/COPIERS)

    • Product - Toner, ITB, OPC Drum, Waste Toner Tank, Fuser, Pickup roller, transfer unit, Imaging unit

      Warranty Period (In-Box) - 12 Months
      Warranty Period (Out-Box) - 6 Months
      Special Warranty Conditions - Or until fully used or has completed 50% yield expectancy or exceeded 5% coverage on average per page

    • Product - Other printer options, Paper drawers, finisher, Memory, Fax Modules

      Warranty Period (In-Box) - Unit Warranty
      Warranty Period (Out-Box) - 3 Months or the remaining warranty of the main unit, whichever is greater

    • Product - Samsung OEM and Print Solutions Software

      Warranty Period (In-Box) - N/A
      Warranty Period (Out-Box) - 90 Days

    • II. PARTS AND LABOUR WARRANTY

      Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung product, part or accessory if Samsung or its agent repair the item under this Warranty.

    • III. WARRANTY BY PRODUCT TABLE

      The table below in this sub-paragraph summarises Samsung's preferred approach to resolving claims under this Warranty, although each claim is assessed on its own merits. Please refer to Part I, paragraph (III)(F) for the range of Samsung's responses to a claim under this Warranty in accordance with the table below. In some instances the appropriate response to the claim will differ from the approach noted below.

    • Product - Printers

      Warranty Period - 1 Year
      Special Conditions - This warranty does not cover the cost of installation

    • Product - A3 Copiers

      Warranty Period - 1 Year
      Special Conditions - This warranty does not cover the cost of installation

Dishwashers

    • PART I GENERAL TERMS AND CONDITIONS

      The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung consumer products sold in Australia.
      In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
      Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung consumer product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

    • I. Coverage and Application

      A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue, Homebush Bay NSW Australia 2127 ("Samsung") warrants that your Samsung product:
      •is of acceptable quality;
      •does not have a latent defect.

      B. For the purpose of this Warranty, a "Samsung product" is a hardware product which:
      •was manufactured by or on behalf of Samsung; and
      •bears a trade mark owned or used by Samsung (generally "SAMSUNG"); and
      •was sold by an Authorised Reseller or Distributor of Samsung; and
      •was purchased in Australia,

      but does not include any hardware or software which is packaged or sold with a Samsung product unless that is itself a Samsung product, or that item is incorporated into the Samsung product or in the case of software pre-loaded onto the Samsung product at the time of sale.

    • II. Warranty Period

      A. The period during which this Warranty is in effect will depend upon the Samsung product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller's or Distributor’s invoice / receipt provided to you. The period during which each Samsung product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty.

    • III. Warranty Claim

      A. If you consider that the Samsung product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
      B. Except where an International Product Warranty has been provided with your Samsung product, warranty service will only be provided in the specific country where the Samsung product was originally purchased. For example, if you have purchased the Samsung product within Australia, warranty service will be limited to Australia only.
      C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:
      •contact 1300 362 603;
      •visit the nearest Samsung Customer Service Plaza; or
      •visit www.samsung.com/au.

    • PRODUCT ONLINE REGISTRATION

      You can register your product online at www.samsung.com/au. While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly.?
      D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
      E. You will not be able to gain the benefit of this Warranty without making a claim. A claim must be made within the Warranty Period. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, although you may have statutory rights outside of the Warranty Period.
      F. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is valid (having regard to the terms of Part II of this Warranty), and: •(a) if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either repair the Samsung product or, if authorised by Samsung, pay you for the cost of a repair of the Samsung product, or replace the Samsung product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and with regard to Samsung's statutory obligations and at no cost to you. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or
      •(b) if the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods.

      The standard Samsung warranty periods are set out by product type in the table in Part II of this Warranty, although each claim is assessed on its own merits and you may have statutory rights outside the Warranty Period. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung product or part to Samsung. If Samsung repairs the goods, you immediately transfer ownership in any residual parts to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.

      G. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim.

    • IV. Warranty Transferability

      A. This Warranty is transferable to a subsequent owner of a Samsung product, in the event of the sale of that product, provided that Samsung is informed in writing within a reasonable time of the sale of the subsequent owner's name and contact details, such notice to be provided to Samsung at:
      •www.samsung.com/au
      The notice should identify the name of the previous owner of the Samsung product, place and date of purchase, model, make and serial number of the product. The effective transfer of this Warranty does not otherwise alter the terms of this Warranty in any way.
      B. In cases of authorised product or part replacement of the original purchased Samsung product, the replacement Samsung product will be subject to the remainder of the original Warranty Period. You may have statutory rights in respect of a replacement product or part outside this period.

    • V. Carry-In and On-Site repairs

      A. If you wish to make a claim in relation to a Samsung consumer product which you can reasonably transport to the nearest Samsung Customer Service Plaza or to an authorised repair service centre (as directed when you first make the claim under this Warranty), please bring, or send, that Samsung consumer product to that nearest Plaza or authorised service centre for assessment. Such Samsung consumer products do not include those products dealt with in sub-paragraph (B). Samsung will organise the transport of a Samsung Consumer Product under this sub-paragraph, the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to Part I of this Warranty. Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing.
      B. If you make a claim under this Warranty in relation to a Samsung consumer product of the type referred to in sub-paragraph (C), Samsung or its agent will send Authorised Samsung Service Personnel to the place where that Samsung consumer product is located to assess the warranty claim and, if necessary repair, the product on-site, at Samsung's cost.
      C. On-site service is limited to a Samsung-branded dishwasher. If the Samsung consumer product is located in a place which is greater than 50 kilometres (by road) from the nearest Samsung Customer Service Plaza or authorised repair service outlet, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty.
      D. With any on-site visit, while Samsung will make all efforts to fix the Samsung consumer product on-site, there may be instances when the product must be taken back to a Samsung Customer Service Plaza or to an authorised repair service centre for further testing. In these circumstances, you agree to let any designated Authorised Samsung Service Personnel pick up and take the product for further testing, at the cost of Samsung.

    • VI. Warranty Exclusions

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation.
      D. This Warranty does not cover damage caused by:
      •misuse or abusive use of the Samsung consumer product;
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the Samsung consumer product);
      •improper installation;
      •incorrect or improper maintenance or failure to maintain the Samsung consumer product;
      •failure to clean or improper cleaning of the product;
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung's control;
      •exposure to excessive heat, moisture or dampness;
      •exposure to abnormally corrosive conditions;
      •use of non authorised/non-standard, defective or incompatible parts;
      •password setting/ resetting and computer virus;
      •repair, modification or other work carried out on the Samsung consumer product other than by Authorised Samsung Service Personnel.

      E. This Warranty does not cover Samsung consumer products purchased in an auction.
      F. If the Samsung consumer product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      G. This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear such as, but not limited to: filters, fridge bulbs, lamps, ink-jet cartridges/toners and other parts classifiable as a consumable part.
      H. This Warranty does not cover any Samsung-branded dishwashers which are or have been installed in a movable dwelling such as a caravans (travel trailer) or house boat. These Samsung consumer products are not designed to be used in such moveable dwellings and their performance may be affected in such contexts.
      I. This Warranty does not cover any Samsung-branded dishwashers which is re-installed (other than by Authorised Samsung Service Personnel) at a location other than the original location at which the dishwasher was first installed during the period of this Warranty.
      J. This Warranty does not cover Samsung consumer products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).

    • I. Parts (Options) and Accessories Warranty

      A. This part of the Warranty identifies Samsung's preferred approach to resolving warranty claims in relation to parts and accessories.
      B. The table below this sub-paragraph identifies the periods under which a claim may be made under this Warranty for replacement of a part or accessory. However, you may also have statutory rights outside of these periods. The parts and accessories are divided into those which are supplied within the box of the Samsung consumer product for which they are to be used (In-Box), and those which are supplied separately from a Samsung consumer product for use with it (Out-Box).

      1. In-Box:
      •All remote controls purchased with the Samsung consumer product are covered under this Warranty for the same period as the Samsung consumer product purchased.
      •All other Samsung parts and accessories (including batteries) purchased together with the Samsung consumer product are covered under this Warranty for a period of 6 months. Generally Samsung will replace the defective part or accessory which is the subject of the claim during this 6 month period.
      •You will only be able to make a claim under this Warranty for lost or missing Samsung parts and accessories if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by Samsung.

      2. Out-Box:
      •Parts and accessories purchased from Authorised Samsung Resellers and Distributors are covered under this Warranty for the specific period below.

    • Warranty Period

      WARRANTY FOR CONSUMER PRODUCTS
      (AUSTRALIA ONLY)
      (DISHWASHERS)
      (FOR USE IN A DOMESTIC, NOT A COMMERCIAL, ENVIRONMENT)

    • Product - Other Parts, Accessories

      Warranty Period (In-box) - 6 Months
      Warranty Period (Out-box) - 3 Months

    • Product - Other Consumables

      Warranty Period (In-box) - N/A
      Warranty Period (Out-box) - 3 Months

    • Product - Linear Motion Parts*

      * Linear Motion Parts: Belt Operating AC motor (Motor Geared), Rail Belt V-Timing, Holder Rail (Front up, Front low)
      Warranty Period (In-box) - 5 Years
      Warranty Period (Out-box) - 5 Years

    • II. PARTS AND LABOUR WARRANTY

      Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung consumer product, part or accessory if Samsung or its agent repair the item under this Warranty.

    • III. WARRANTY BY PRODUCT TABLE

      The table below in this sub-paragraph summarises Samsung's preferred approach to resolving claims under this Warranty, although each claim is assessed on its own merits. Please refer to Part I, paragraph (III)(F) for the range of Samsung's responses to a claim under this Warranty in accordance with the table below. In some instances the appropriate response to the claim will differ from the approach noted below.

    • Product (Home Appliances) - Dishwashers

      Warranty Period - 2 Years

Microwave & Cooking Appliance

    • PART I GENERAL TERMS AND CONDITIONS

      The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other laws in Australia guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung products sold in Australia
      In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
      Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

    • I. Coverage and Application

      A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue, Homebush Bay NSW Australia 2127 ("Samsung") warrants that your Samsung product:
      •is of acceptable quality;
      •does not have a latent defect.

      B. For the purpose of this Warranty, a "Samsung product" is a hardware product which:
      •was manufactured by or on behalf of Samsung; and
      •bears a trade mark owned or used by Samsung (generally "SAMSUNG"); and
      •was sold by an Authorised Reseller or Distributor of Samsung; and
      •was purchased in Australia,

      but does not include any hardware or software which is packaged or sold with a Samsung product unless that is itself a Samsung product, or that item is incorporated into the Samsung product or in the case of software pre-loaded onto the Samsung product at the time of sale.

    • II. Warranty Period

      A. The period during which this Warranty is in effect will depend upon the Samsung product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller's or Distributor’s invoice / receipt provided to you. The period during which each Samsung product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty.

    • III. Warranty Claim

      A. If you consider that the Samsung product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
      B. Except where an International Product Warranty has been provided with your Samsung product, warranty service will only be provided in the specific country where the Samsung product was originally purchased. For example, if you have purchased the Samsung product within Australia, warranty service will be limited to Australia only.
      C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:
      •contact 1300 362 603;
      •visit the nearest Samsung Customer Service Plaza; or
      •visit www.samsung.com/au.

    • PRODUCT ONLINE REGISTRATION

      You can register your product online at www.samsung.com/au. While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly.?
      D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
      E. You will not be able to gain the benefit of this Warranty without making a claim. A claim must be made within the Warranty Period. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, although you may have statutory rights outside of the Warranty Period.
      F. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is valid (having regard to the terms of Part II of this Warranty), and: •(a) if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either repair the Samsung product or, if authorised by Samsung, pay you for the cost of a repair of the Samsung product, or replace the Samsung product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and with regard to Samsung's statutory obligations and at no cost to you. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or
      •(b) if the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods.

      The standard Samsung warranty periods are set out by product type in the table in Part II of this Warranty, although each claim is assessed on its own merits and you may have statutory rights outside the Warranty Period. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung product or part to Samsung. If Samsung repairs the goods, you immediately transfer ownership in any residual parts to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.

      G. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim.

    • IV. Warranty Transferability

      A. This Warranty is transferable to a subsequent owner of a Samsung product, in the event of the sale of that product, provided that Samsung is informed in writing within a reasonable time of the sale of the subsequent owner's name and contact details, such notice to be provided to Samsung at:
      •www.samsung.com/au
      The notice should identify the name of the previous owner of the Samsung product, place and date of purchase, model, make and serial number of the product. The effective transfer of this Warranty does not otherwise alter the terms of this Warranty in any way.
      B. In cases of authorised product or part replacement of the original purchased Samsung product, the replacement Samsung product will be subject to the remainder of the original Warranty Period. You may have statutory rights in respect of a replacement product or part outside this period.

    • V. Carry-In and On-Site repairs

      A. If you wish to make a claim in relation to a Samsung product which you can reasonably transport to the nearest Samsung Customer Service Plaza or to an authorised repair service centre (as directed when you first make the claim under this Warranty), please bring, or send, that Samsung product to the nearest Samsung Customer Service Plaza or authorised service centre for assessment the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to Part I of this Warranty. Such Samsung products do not include those products dealt with in sub-paragraph (B). Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing.
      B. If you make a claim under this Warranty in relation to a Samsung product of the type referred to in sub-paragraph (C), Samsung or its agent will send Authorised Samsung Service Personnel to the place where that Samsung product is located to assess the warranty claim and, if necessary repair, the product on-site, at Samsung's cost.
      C. On-site service is available for the following Samsung products: •a cooktop (gas & electric);
      •a built-in Hob/Oven

      In addition, if you believe it is not reasonable for you to bring or send a Samsung product that is not included in the above list to a Samsung Customer Service Plaza or an authorised repair service centre, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty.
      If the Samsung product referred to above in this sub-paragraph is located in a place which is greater than 50 kilometres (by road) from the nearest Samsung Customer Service Plaza or authorised repair service outlet, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty.

      D. With any on-site visit, while Samsung will make all efforts to fix the Samsung product on-site, there may be instances when the product must be taken back to a Samsung Customer Service Plaza or to an authorised repair service centre for further testing. In these circumstances, you agree to let any designated Authorised Samsung Service Personnel pick up and take the product for further testing, at the cost of Samsung.

    • VI. Warranty Exclusions

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act, the Australian Competition and Consumer Regulations 2010, and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation.
      D. This Warranty does not cover damage caused by:
      •misuse or abusive use of the Samsung product including physical abuse;
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the Samsung product);
      •improper installation;
      •incorrect or improper maintenance or failure to maintain the Samsung product;
      •failure to clean or improper cleaning of the product;
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung's control;
      •exposure to excessive heat, moisture or dampness;
      •exposure to abnormally corrosive conditions;
      •use of non authorised/non-standard, defective or incompatible parts;
      •password setting/ resetting and computer virus;
      •repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel.

      E. This Warranty does not cover Samsung products purchased in an auction.
      F. If the Samsung product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      G. This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear such as, but not limited to: filters, fridge bulbs, lamps, and other parts classifiable as a consumable part.
      H. To the extent permitted by law, this Warranty does not cover any Samsung-branded microwave, ovens, cooktops ( electric & gas), built in Hobs, Range hoods which are or have been installed in a movable dwelling such as a caravan (travel trailer) or house boat. These Samsung products are not designed to be used in such moveable dwellings and their performance may be affected in such contexts.
      I. This Warranty does not cover Samsung products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).
      J. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, however, you may also have statutory rights outside the Warranty Period.

    • I. Parts (Options) and Accessories Warranty

      A. This part of the Warranty identifies Samsung's preferred approach to resolving warranty claims in relation to parts and accessories.
      B. The table below this sub-paragraph identifies the periods under which a claim may be made under this Warranty for replacement of a part or accessory. However, you may also have statutory rights outside of these periods. The parts and accessories are divided into those which are supplied within the box of the Samsung product for which they are to be used (In-Box), and those which are supplied separately from a Samsung product for use with it.(Out-Box).

      1. In-Box:
      •All remote controls purchased with the Samsung product are covered under this Warranty for the same period as the Samsung product purchased. You may have statutory rights in respect of a remote control purchased with the Samsung product outside of the Warranty Period.
      •All other Samsung parts and accessories (including batteries) purchased together with the Samsung product are covered under this Warranty for the period specified in the table below. Generally Samsung will replace the defective part or accessory which is the subject of the claim during this period.
      •You will only be able to make a claim under this Warranty for lost or missing Samsung parts and accessories if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by Samsung.

      2. Out-Box:
      •Parts and accessories purchased from Authorised Samsung Resellers and Distributors are generally covered under this Warranty. Please refer to the specific period below.

    • Warranty Period

      WARRANTY FOR SAMSUNG PRODUCTS
      (AUSTRALIA ONLY)
      (MICROWAVES, COOKING APPLIANCES/BUILT-IN HOBS)

    • Product - Glass Turntable and Roller Rings

      Warranty Period (In-box) - 3 Months
      Warranty Period (Out-box) - 3 Months

    • Product - Gas Regulator

      Warranty Period (In-box) - 3 Months
      Warranty Period (Out-box) - 3 Months

    • Product - Ceramic Hob Glass

      Warranty Period (In-box) - Unit Warranty
      Warranty Period (Out-box) - 3 Months

    • Product - Scraper

      Warranty Period (In-box) - 3 Months
      Warranty Period (Out-box) - 3 Months

    • Product - Oven Pan, Grill, Divider, Tray, Rotisserie Spit

      Warranty Period (In-box) - 6 Months
      Warranty Period (Out-box) - 3 Months

    • Product - Other Parts, Accessories

      Warranty Period (In-box) - 3 Months
      Warranty Period (Out-box) - 3 Months

    • Product - Other Consumables

      Warranty Period (In-box) - 3 Months
      Warranty Period (Out-box) - 3 Months

    • II. PARTS AND LABOUR WARRANTY

      A. Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung product, part or accessory if Samsung or its agent repair the item under this Warranty.

      B. MWO Ceramic Coating is guaranteed for 10 years, except for customer faults or misuse.

    • Part - Interior Cavity (Ceramic Enamel)

      Warranty Period - 10 Years

    • III. Warranty By Product Table

      The table below in this sub-paragraph summarises the standard Samsung warranty period for resolving claims under this Warranty, although each claim is assessed on its own merits. You may have statutory rights outside of the Warranty Period. Please refer to Part I, paragraph (III)(F) for the range of Samsung's responses to a claim under this Warranty in accordance with the table below. In some instances the appropriate response to the claim will differ from the warranty period noted below.

    • Product (Cooking Appliances) - Microwave Oven

      Warranty Period - 2 Years

    • Product (Cooking Appliances) - Built-in Cooking Appliance

      Warranty Period - 2 Years

    • Product (Cooking Appliances) - Built In Ovens / Hobs

      Warranty Period - 2 Years

Washing Machines & Clothes Dryers

    • PART I GENERAL TERMS AND CONDITIONS

      The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung consumer products sold in Australia.
      In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
      Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung consumer product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

    • I. Coverage and Application

      A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue, Homebush Bay NSW Australia 2127 ("Samsung") warrants that your Samsung product:
      •is of acceptable quality;
      •does not have a latent defect.

      B. For the purpose of this Warranty, a "Samsung product" is a hardware product which:
      •was manufactured by or on behalf of Samsung; and
      •bears a trade mark owned or used by Samsung (generally "SAMSUNG"); and
      •was sold by an Authorised Reseller or Distributor of Samsung; and
      •was purchased in Australia,

      but does not include any hardware or software which is packaged or sold with a Samsung product unless that is itself a Samsung product, or that item is incorporated into the Samsung product or in the case of software pre-loaded onto the Samsung product at the time of sale.

    • II. Warranty Period

      A. The period during which this Warranty is in effect will depend upon the Samsung product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller's or Distributor’s invoice / receipt provided to you. The period during which each Samsung product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty.

    • III. Warranty Claim

      A. If you consider that the Samsung product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
      B. Except where an International Product Warranty has been provided with your Samsung product, warranty service will only be provided in the specific country where the Samsung product was originally purchased. For example, if you have purchased the Samsung product within Australia, warranty service will be limited to Australia only.
      C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:
      •contact 1300 362 603;
      •visit the nearest Samsung Customer Service Plaza; or
      •visit www.samsung.com/au.

    • PRODUCT ONLINE REGISTRATION

      You can register your product online at www.samsung.com/au. While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly.?
      D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
      E. You will not be able to gain the benefit of this Warranty without making a claim. A claim must be made within the Warranty Period. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, although you may have statutory rights outside of the Warranty Period.
      F. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is valid (having regard to the terms of Part II of this Warranty), and: •(a) if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either repair the Samsung product or, if authorised by Samsung, pay you for the cost of a repair of the Samsung product, or replace the Samsung product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and with regard to Samsung's statutory obligations and at no cost to you. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or
      •(b) if the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods.

      The standard Samsung warranty periods are set out by product type in the table in Part II of this Warranty, although each claim is assessed on its own merits and you may have statutory rights outside the Warranty Period. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung product or part to Samsung. If Samsung repairs the goods, you immediately transfer ownership in any residual parts to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.

      G. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim.

    • IV. Warranty Transferability

      A. This Warranty is transferable to a subsequent owner of a Samsung product, in the event of the sale of that product, provided that Samsung is informed in writing within a reasonable time of the sale of the subsequent owner's name and contact details, such notice to be provided to Samsung at:
      •www.samsung.com/au
      The notice should identify the name of the previous owner of the Samsung product, place and date of purchase, model, make and serial number of the product. The effective transfer of this Warranty does not otherwise alter the terms of this Warranty in any way.
      B. In cases of authorised product or part replacement of the original purchased Samsung product, the replacement Samsung product will be subject to the remainder of the original Warranty Period. You may have statutory rights in respect of a replacement product or part outside this period.

    • V. Carry-In and On-Site repairs

      A. If you wish to make a claim in relation to a Samsung consumer product which you can reasonably transport to the nearest Samsung Customer Service Plaza or to an authorised repair service centre (as directed when you first make the claim under this Warranty), please bring, or send, that Samsung consumer product to the nearest Samsung Customer Service Plaza or authorised service centre for assessment, the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to Part I of this Warranty. Such Samsung consumer products do not include those products dealt with in sub-paragraph (B). Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing.
      B. If you make a claim under this Warranty in relation to a Samsung consumer product of the type referred to in sub-paragraph (C), Samsung or its agent will send Authorised Samsung Service Personnel to the place where that Samsung consumer product is located to assess the warranty claim and, if necessary repair, the product on-site, at Samsung's cost.
      C. On-site service is available for the following Samsung consumer products: •a washing machine; and
      •a clothes dryer;
      In addition, if you believe it is not reasonable for you to bring or send a Samsung consumer product that is not included in the above list to a Samsung Customer Service Plaza or an authorised repair service centre, Samsung will liaise with you to determine the best way in which to inspect, and if necessary, repair the product the subject of the claim under this Warranty.

      If the Samsung consumer product referred to above in this sub-paragraph is located in a place which is greater than 50 kilometres (by road) from the nearest Samsung Customer Service Plaza or authorised repair service outlet, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty.
      D. With any on-site visit, while Samsung will make all efforts to fix the Samsung consumer product on-site, there may be instances when the product must be taken back to a Samsung Customer Service Plaza or to an authorised repair service centre for further testing. In these circumstances, you agree to let any designated Authorised Samsung Service Personnel pick up and take the product for further testing, at the cost of Samsung.

    • VI. Warranty Exclusions

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or the Australian Competition and Consumer Regulations 2010 which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation. (including, without limitation, geckos, ants, spiders and frogs)
      D. This Warranty does not cover damage caused by:
      •misuse or abusive use of the Samsung consumer product; including physical abuse;
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the Samsung consumer product);
      •improper installation; or incorrect application;
      •incorrect or improper maintenance or failure to maintain the Samsung consumer product;
      •failure to clean or improper cleaning of the product;
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung's control;
      •exposure to excessive heat, moisture or dampness;
      •exposure to abnormally corrosive conditions;
      •use of non authorised/non-standard, defective or incompatible parts;
      •password setting/ resetting and computer virus;
      •repair, modification or other work carried out on the Samsung consumer product other than by Authorised Samsung Service Personnel.

      E. This Warranty does not cover Samsung consumer products purchased in an auction.
      F. If the Samsung consumer product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      G. This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear such as, but not limited to: filters, fridge bulbs, lamps, and other parts classifiable as a consumable part.
      H. To the extent permitted by law, this Warranty does not cover any Samsung-branded washing machines or clothes dryers which are or have been installed in a movable dwelling such as a caravan (travel trailer) or house boat. These Samsung consumer products are not designed to be used in such moveable dwellings and their performance may be affected in such contexts.
      I. This Warranty does not cover Samsung consumer products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).
      J. This Warranty does not cover defects not notified to Samsung within the Warranty Period, however, you may also have statutory rights outside the Warranty Period.

    • I. Parts (Options) and Accessories Warranty

      A. This part of the Warranty identifies Samsung's preferred approach to resolving warranty claims in relation to parts and accessories.
      B. The table below this sub-paragraph identifies the periods under which a claim may be made under this Warranty for replacement of a part or accessory. However, you may also have statutory rights outside of these periods. The parts and accessories are divided into those which are supplied within the box of the Samsung consumer product for which they are to be used (In-Box), and those which are supplied separately from a Samsung consumer product for use with it (Out-Box).

      1. In-Box:
      •All remote controls purchased with the Samsung consumer product are covered under this Warranty for the same period as the Samsung consumer product purchased. You may have statutory rights in respect of a remote control purchased with the Samsung consumer product outside of the Warranty Period.
      •All other Samsung parts and accessories (including batteries) purchased together with the Samsung consumer product are covered under this Warranty for a period of 6 months, although you may have statutory rights outside of this period.
      •You will only be able to make a claim under this Warranty for lost or missing Samsung parts and accessories if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by Samsung.

      2. Out-Box:
      •Parts and accessories purchased from Authorised Samsung Resellers and Distributors are generally covered under this Warranty Please refer to the specific period below.

    • Warranty Period

      WARRANTY FOR SAMSUNG PRODUCTS
      (AUSTRALIA ONLY)
      (WASHING MACHINES AND CLOTHES DRYERS)
      (FOR USE IN A DOMESTIC, AND NOT IN A COMMERCIAL ENVIRONMENT)

    • Product - Washing Machine : Accessories

      Warranty Period (In-box) - 6 Months
      Warranty Period (Out-box) - 3 Months

    • Product - Washing Machine : Consumables

      Warranty Period (In-box) - N/A
      Warranty Period (Out-box) - 3 Months

    • II. PARTS AND LABOUR WARRANTY

      Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung consumer product, part or accessory if Samsung or its agent repair the item under this Warranty.

    • III. WARRANTY BY PRODUCT TABLE

      The table below in this sub-paragraph summarises the standard Samsung warranty period by product for resolving claims under this Warranty, although each claim is assessed on its own merits. You may have statutory rights outside the Warranty Period stated. Please refer to Part I, paragraph (III)(F) for the range of Samsung's responses to a claim under this Warranty in accordance with the table below.

    • Product - Front-Load: Washing Machines

      Warranty Period - 2 Years
      Special Warranty Conditions:
      Direct-Drive/Digital Inverter Motor: - 11 Years part replacement warranty
      Other Motors (non-inverter): - Same as unit warranty

    • Product - Top-Load: Washing Machines

      Warranty Period - 2 Years
      Special Warranty Conditions:
      Direct-Drive/Digital Inverter/Non-Inverter: (Induction) motor: - 11 Years part replacement warranty

    • Product - Other : Washing Machines

      Warranty Period - 2 Years
      Special Warranty Conditions - Motors: Same as unit warranty

    • Product - Clothes Dryer

      Warranty Period - 2 Years

Home Sync

    • PART I GENERAL TERMS AND CONDITIONS

      The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung consumer products sold in Australia.
      In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
      Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung consumer product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

    • I. Coverage and Application

      A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue, Homebush Bay NSW Australia 2127 ("Samsung") warrants that your Samsung product:
      •is of acceptable quality;
      •does not have a latent defect.

      B. For the purpose of this Warranty, a "Samsung product" is a hardware product which:
      •was manufactured by or on behalf of Samsung; and
      •bears a trade mark owned or used by Samsung (generally "SAMSUNG"); and
      •was sold by an Authorised Reseller or Distributor of Samsung; and
      •was purchased in Australia,

      but does not include any hardware or software which is packaged or sold with a Samsung product unless that is itself a Samsung product, or that item is incorporated into the Samsung product or in the case of software pre-loaded onto the Samsung product at the time of sale.

    • II. Warranty Period

      A. The period during which this Warranty is in effect will depend upon the Samsung product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller's or Distributor’s invoice / receipt provided to you. The period during which each Samsung product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty.

    • III. Warranty Claim

      A. If you consider that the Samsung product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
      B. Except where an International Product Warranty has been provided with your Samsung product, warranty service will only be provided in the specific country where the Samsung product was originally purchased. For example, if you have purchased the Samsung product within Australia, warranty service will be limited to Australia only.
      C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:
      •contact 1300 362 603;
      •visit the nearest Samsung Customer Service Plaza; or
      •visit www.samsung.com/au.

    • PRODUCT ONLINE REGISTRATION

      You can register your product online at www.samsung.com/au. While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly.?
      D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
      E. You will not be able to gain the benefit of this Warranty without making a claim. A claim must be made within the Warranty Period. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, although you may have statutory rights outside of the Warranty Period.
      F. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is valid (having regard to the terms of Part II of this Warranty), and: •(a) if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either repair the Samsung product or, if authorised by Samsung, pay you for the cost of a repair of the Samsung product, or replace the Samsung product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and with regard to Samsung's statutory obligations and at no cost to you. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or
      •(b) if the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods.

      The standard Samsung warranty periods are set out by product type in the table in Part II of this Warranty, although each claim is assessed on its own merits and you may have statutory rights outside the Warranty Period. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung product or part to Samsung. If Samsung repairs the goods, you immediately transfer ownership in any residual parts to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.

      G. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim.

    • IV. Warranty Transferability

      A. This Warranty is transferable to a subsequent owner of a Samsung product, in the event of the sale of that product, provided that Samsung is informed in writing within a reasonable time of the sale of the subsequent owner's name and contact details, such notice to be provided to Samsung at:
      •www.samsung.com/au
      The notice should identify the name of the previous owner of the Samsung product, place and date of purchase, model, make and serial number of the product. The effective transfer of this Warranty does not otherwise alter the terms of this Warranty in any way.
      B. In cases of authorised product or part replacement of the original purchased Samsung product, the replacement Samsung product will be subject to the remainder of the original Warranty Period. You may have statutory rights in respect of a replacement product or part outside this period.

    • V. Carry-In repairs

      A. If you wish to make a claim in relation to a Samsung product, please bring, or send, that Samsung product to the nearest Samsung Customer Service Plaza or authorised service centre for assessment, the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to Part I of this Warranty. Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing.
      B. If you believe that it is not reasonable for you to send the Samsung product to a Samsung Customer Service Plaza or an authorised repair service centre, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the Samsung product the subject of the claim under this Warranty.

    • VI. Warranty Exclusions

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. This Warranty does not warrant uninterrupted or error free operation of the Product, which is affected by system configuration, software, applications, your data and operator control of the system, among other factors. Though the product is configured to be compatible with many systems, it is your responsibility to determine compatibility and integration with other products or systems.
      D. This Warranty does not apply to non-Samsung hardware products or non-Samsung software products which are not incorporated into Samsung products or, in the case of software, pre-loaded onto the Samsung product at the time of sale, even if packaged or sold with Samsung hardware. Manufacturers, suppliers or publishers other than Samsung may provide their own warranties to you, but Samsung, to the extent permitted by law, provides such third party products 'as is'. If applicable, non-Samsung software distributed by Samsung for which Samsung is not the importer and which is not pre-loaded on the product at the time of sale is not covered by this Warranty. Please refer to any licensing agreement accompanying the software for details or any purchaser rights with respect to this issue. You may also have statutory rights in respect of such software.
      E. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation.
      F. This Warranty does not cover damage caused by:
      •misuse or abusive use of the Samsung product, including physical abuse;
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the Samsung product);
      •improper installation;
      •incorrect or improper maintenance or failure to maintain the Samsung product;
      •failure to clean or improper cleaning of the product;
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung's control;
      •exposure to excessive heat, moisture or dampness;
      •exposure to abnormally corrosive conditions;
      •use of non authorised/non-standard, defective or incompatible parts;
      •password setting/ resetting and computer virus;
      •repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personal including, but not limited to, rooting attempts, reverse engineering, unlocking and jail-breaking of the original firmware or software.

      G. This Warranty does not cover Samsung products purchased in an auction.
      H. If the Samsung product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      I. This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear.
      J. This Warranty does not cover Samsung products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).
      K. This Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the repair of goods may result in loss of data.
      L. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, however, you may also have statutory rights outside the Warranty Period.

    • I. Parts (Options) Warranty

      A. This part of the Warranty identifies Samsung's preferred approach to resolving warranty claims in relation to parts.
      B. The table below this sub-paragraph identifies the periods under which a claim may be made under this Warranty for replacement of a part. However, you may also have statutory rights outside of these periods. The parts are divided into those which are supplied within the box of the Samsung product for which they are to be used (In-Box), and those which are supplied separately from a Samsung product for use with it (Out-Box).

      1. In-Box:
      •All remote controls purchased with the Samsung product are covered under this Warranty for the same period as the Samsung product purchased. You may have statutory rights in respect of a remote control purchased with the Samsung product outside of the Warranty Period.
      •All other Samsung parts (including batteries) purchased together with the Samsung product are covered under this Warranty for the period specified in the table below. Generally Samsung will replace the defective part which is the subject of the claim during this period.
      •You will only be able to make a claim under this Warranty for lost or missing Samsung parts if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by Samsung.

      2. Out-Box:
      •Parts purchased from Authorised Samsung Resellers and Distributors are generally covered under this Warranty. Please refer to the specific period below.

    • Warranty Period

      WARRANTY FOR SAMSUNG PRODUCTS
      (AUSTRALIA ONLY)
      (Home Sync)

    • Product - Remote control

      Warranty Period (In-box) - 1 Year
      Warranty Period (Out-box) - 6 Months

    • Product - Power adaptor/Power cord

      Warranty Period (In-box) - 1 Year
      Warranty Period (Out-box) - 6 Months

    • Product - LAN cable

      Warranty Period (In-box) - 1 Year
      Warranty Period (Out-box) - 6 Months

    • Product - HDMI cable (A-to-A)

      Warranty Period (In-box) - 1 Year
      Warranty Period (Out-box) - 6 Months

    • Product - USB, S/PDIF and microUSB cables

      Warranty Period (In-box) - 1 Year
      Warranty Period (Out-box) - 6 Months

    • II. PARTS AND LABOUR WARRANTY

      Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung product or part if Samsung or its agent repair the item under this Warranty.

    • III. WARRANTY BY PRODUCT TABLE

      The table below in this sub-paragraph summarises the standard Samsung warranty period for resolving claims under this Warranty, although each claim is assessed on its own merits. You may have statutory rights outside of the Warranty Period. Please refer to Part I, paragraph (III)(F) for the range of Samsung's responses to a claim under this Warranty in accordance with the table below. In some instances the appropriate response to the claim will differ from the warranty period noted below.

    • Product (Digital Media Products) - Home Sync

      Warranty Period - 1 Year

Air Conditioning - WiFi Models

    • PART I GENERAL TERMS AND CONDITIONS

      The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung products sold in Australia.
      In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
      Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

    • I. Coverage and Application

      A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue, Homebush Bay NSW Australia 2127 ("Samsung") warrants that your Samsung product: is of acceptable quality;
      does not have a latent defect.

      B. For the purpose of this Warranty, a "Samsung product" is a product which:
      •was manufactured by or on behalf of Samsung; and
      •bears a trade mark owned or used by Samsung (generally "SAMSUNG"); and
      •was sold by an Authorised Reseller or Distributor of Samsung; and
      •was purchased in Australia,
      but does not include any hardware or software which is packaged or sold with a Samsung product unless that is itself Samsung product or that item is incorporated into the Samsung product or, in the case of software, pre-loaded onto the Samsung product at the time of sale.

    • II. Warranty Period

      A. The period during which this Warranty is in effect will depend upon the Samsung product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller's or Distributor’s invoice / receipt provided to you. The period during which each Samsung product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty.

    • III. Warranty Claim

      A. If you consider that the Samsung product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
      B. Except where an International Product Warranty has been provided with your Samsung product, warranty service will only be provided in the specific country where the Samsung product was originally purchased. For example, if you have purchased the Samsung product within Australia, warranty service will be limited to Australia only.
      C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:
      •contact 1300 362 603;
      •visit the nearest Samsung Customer Service Plaza; or
      •visit www.samsung.com/au.

    • PRODUCT ONLINE REGISTRATION

      You can register your product online at www.samsung.com/au. While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly.
      D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
      E. You will not be able to gain the benefit of this Warranty without making a claim. A claim must be made within the Warranty Period. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, although you may have statutory rights outside of the Warranty Period.
      F. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is valid (having regard to the terms of Part II of this Warranty), and: •(a) if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either repair the Samsung product or, if authorised by Samsung, pay you for the cost of a repair of the Samsung product, or replace the Samsung product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and with regard to Samsung's statutory obligations and at no cost to you. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or
      •(b) if the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods.

      The standard Samsung warranty periods are set out by product type in the table in Part II of this Warranty, although each claim is assessed on its own merits and you may have statutory rights outside the Warranty Period. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung product to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.

      G. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim.

    • IV. Warranty Transferability

      A. This warranty is provided only to you and is not transferable, however, subsequent owners may have statutory rights to a remedy if the Product is faulty. Please keep your proof of purchase documentations, such as the original sales receipt or the relevant credit card statement. Proof of purchase is required to obtain warranty performance.
      B. In cases of authorised product or part replacement of the original purchased Samsung product, the replacement Samsung product will be subject to the remainder of the original Warranty Period. You may have statutory rights in respect of a replacement product or part outside of this period.

    • V. Carry-In and On-Site repairs

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation (including without limitation geckos, ants, spiders and frogs).
      D. This Warranty does not cover damage caused by:
      •misuse or abusive use of the Samsung product, include physical abuse;
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the Samsung product);
      •improper installation or incorrect application
      •incorrect or improper maintenance or failure to maintain the Samsung product (including without limitation Annual Service and Cleaning of filters);
      •failure to clean or improper cleaning of the product;
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung's control;
      •exposure to excessive heat, moisture or dampness;
      •exposure to abnormally corrosive conditions;
      •rust or normal weathering or corrosive environmental conditions (including without limitation salt spray, sand and dust);
      •use of non authorised/non-standard, defective or incompatible parts;
      •repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel;
      •use of faulty/leaking batteries.

      E. This Warranty does not cover Samsung products purchased in an auction.
      F. If the Samsung product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      G. This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear such as, but not limited to: filters and other parts classifiable as a consumable part.
      H. To the extent permitted by law, this Warranty does not cover any Samsung-branded air conditioning units, which have been installed in a movable dwelling such as a caravan (travel trailer) or house boat. These Samsung products are not designed to be used in such moveable dwellings and their performance may be affected in such contexts.
      I. This Warranty does not cover any Samsung-branded air conditioning unit which is installed, removed or re-installed (other than by Authorised Samsung Service Personnel) at a location other than the original location at which the unit was first installed during the period of this Warranty.
      J. This warranty does not cover any Samsung-branded air conditioning unit where the primary use is not climatic human comfort (including without limitation a computer server room).
      K. This Warranty does not cover Samsung products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).
      L. If, after we have inspected the Samsung product, we are of the opinion that the product or alleged defect is not covered by this Warranty or the consumer guarantees for whatever reason, you will be liable for any labour, parts or transport costs incurred by the Authorised Samsung Service Personnel or Authorised Samsung Service Centre.
      M. For health and safety reasons, if a Samsung-branded air conditioning unit is installed in an area which is not easily accessible by a service technician (including without limitation roofs or above ground level) you may be required to pay additional costs for labour and access to the equipment should service or maintenance be required.
      N. In order to comply with Australian electrical regulations, electrical connections for all permanently wired air conditioners must be completed by a qualified electrician or other suitably qualified and licensed person and provided with an electrical code of compliance where installation is subject to a building consent.
      O. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, however, you may also have statutory rights outside the Warranty Period.

    • VI. Warranty Exclusions

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or, the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. This Warranty does not extend to:
      •loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation.
      •Products that are not used for their intended function. For the avoidance of doubt, this Warranty for Samsung SD Cards and Micro SD Cards does not extend to usage in surveillance systems;
      •any failure or defect that arises out of the presence of a third party product, software or component, whether authorized or not,
      •any failure or defect resulting from improper installation, misuse, unauthorized repair, modification or accident, and
      •any alterations, modifications, or physical damage of the Product, including but not limited to, deep scratches
      •any alterations, modifications, or removal of any Samsung labels or barcodes on the Product
      •Products with opened SSD casing; and
      •Products that have been tampered with or are missing tape seal or serial number.

      D. This Warranty does not cover damage caused by:
      •misuse or abusive use of the Samsung product, including physical abuse;
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the Samsung product);
      •improper installation;
      •incorrect or improper maintenance or failure to maintain the Samsung product;
      •failure to clean or improper cleaning of the product;
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung's control;
      •exposure to excessive heat, moisture or dampness;
      •exposure to abnormally corrosive conditions;
      •use of non authorised/non-standard, defective or incompatible parts;
      •password setting/ resetting and computer virus;
      •repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel

      E. This Warranty does not cover Samsung products purchased in an auction.
      F. If the Samsung product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      G. This Warranty does not cover Samsung products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).
      H. This Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the replacement of goods will result in loss of data.
      I. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, however, you may also have statutory rights outside of the Warranty Period.

    • I. Parts (Options) and Accessories Warranty

      A. This part of the Warranty identifies Samsung's preferred approach to resolving warranty claims in relation to parts and accessories.
      B. The table below this sub-paragraph identifies the periods under which a claim may be made under this Warranty for replacement of a part or accessory. However, you may also have statutory rights outside of these periods. The parts and accessories are divided into those which are supplied within the box of the Samsung product for which they are to be used (In-Box), and those which are supplied separately from a Samsung product for use with it (Out-Box).

      1. In-Box:
      •All remote controls purchased with the Samsung product are covered under this Warranty for the same period as the Samsung product purchased. You may have statutory rights in respect of a remote control purchased with the Samsung product outside of the Warranty Period.
      •All other Samsung parts and accessories (including batteries) purchased together with the Samsung product are covered under this Warranty for the period set out in the table below, although you may have statutory rights outside of these periods.
      •You will only be able to make a claim under this Warranty for lost or missing Samsung parts and accessories if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by Samsung.

      2. Out-Box:
      •Parts and accessories purchased from Authorised Samsung Resellers and Distributors are generally covered under this Warranty Please refer to the specific period below.

    • Warranty Period

      WARRANTY FOR SAMSUNG PRODUCTS
      (AUSTRALIA ONLY)
      (AIR CONDITIONING SYSTEMS - WiFi Models)

    • Product - Standard Remote Controls

      Warranty Period (In-box) - Unit Warranty
      Warranty Period (Out-box) - 3 Months - 1 Year

    • Product - Compressor

      Warranty Period (In-box) - 10 Years
      Warranty Period (Out-box) - (only sold on an in-box basis)

    • Product - Other Parts , Accessories

      Warranty Period (In-box) - 5 Years
      Warranty Period (Out-box) - 3 Months - 1 Year

    • Product - Other Consumables

      Warranty Period (In-box) - 5 Years
      Warranty Period (Out-box) - 3 Months - 1 Year

    • II. PARTS AND LABOUR WARRANTY

      Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung product, part or accessory if Samsung or its agent repair the item under this Warranty.

    • III. WARRANTY BY PRODUCT TABLE

      The table below in this sub-paragraph summarises the standard Samsung Warranty Period for resolving claims under this Warranty. You may have statutory rights outside of the Warranty Period Please refer to Part I, paragraph (III)(F) for the range of Samsung's responses to a claim under this Warranty in accordance with the table below. In some instances the appropriate response to the claim will differ from the Warranty Period noted below.

    • Product - Air Conditioner (All Types)

      Warranty Period (In-Box) - 5 Years

Gear Devices

    • PART I GENERAL TERMS AND CONDITIONS

      The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung products sold in Australia.
      In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
      Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

    • I. Coverage and Application

      A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue, Homebush Bay NSW Australia 2127 ("Samsung") warrants that your Samsung product: is of acceptable quality;
      does not have a latent defect.

      B. For the purpose of this Warranty, a "Samsung product" is a product which:
      •was manufactured by or on behalf of Samsung; and
      •bears a trade mark owned or used by Samsung (generally "SAMSUNG"); and
      •was sold by an Authorised Reseller or Distributor of Samsung; and
      •was purchased in Australia,
      but does not include any hardware or software which is packaged or sold with a Samsung product unless that is itself Samsung product or that item is incorporated into the Samsung product or, in the case of software, pre-loaded onto the Samsung product at the time of sale.

    • II. Warranty Period

      A. The period during which this Warranty is in effect will depend upon the Samsung product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller's or Distributor’s invoice / receipt provided to you. The period during which each Samsung product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty.

    • III. Warranty Claim

      A. If you consider that the Samsung product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
      B. Except where an International Product Warranty has been provided with your Samsung product, warranty service will only be provided in the specific country where the Samsung product was originally purchased. For example, if you have purchased the Samsung product within Australia, warranty service will be limited to Australia only.
      C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:
      •contact 1300 362 603;
      •visit the nearest Samsung Customer Service Plaza; or
      •visit www.samsung.com/au.

    • PRODUCT ONLINE REGISTRATION

      You can register your product online at www.samsung.com/au While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly.
      D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
      E. You will not be able to gain the benefit of this Warranty without making a claim. A claim must be made within the Warranty Period. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, although you may have statutory rights outside of the Warranty Period.
      F. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is valid (having regard to the terms of Part II of this Warranty), and: •(a) if the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either repair the Samsung product or, if authorised by Samsung, pay you for the cost of a repair of the Samsung product, or replace the Samsung product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and with regard to Samsung's statutory obligations and at no cost to you. Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods; or
      •(b) if the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods.

      The standard Samsung warranty periods are set out by product type in the tables in Part II of this Warranty, although each claim is assessed on its own merits and you may have statutory rights outside of the Warranty Period. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung product or part to Samsung. If Samsung repairs the goods, you immediately transfer ownership in any residual parts to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.

      G. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim.

    • IV. Warranty Transferability

      A. This warranty is provided only to you and is not transferable, however, subsequent owners may have statutory rights to a remedy if the Product is faulty. Please keep your proof of purchase documentations, such as the original sales receipt or the relevant credit card statement. Proof of purchase is required to obtain warranty performance.
      B. In cases of authorised product or part replacement of the original purchased Samsung product, the replacement Samsung product will be subject to the remainder of the original Warranty Period. You may have statutory rights in respect of a replacement product or part outside of this period.

    • V. Carry-In repairs

      A. If you wish to make a claim in relation to a Samsung product, please bring, or send, that Samsung product to the nearest Samsung Customer Service Plaza or authorised service centre for assessment, the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to Part I of this Warranty. Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing.
      B. If you believe that it is not reasonable for you to bring or send the Samsung product to a Samsung Customer Service Plaza or an authorised repair service centre, Samsung will liaise with you to determine the best way in which to inspect and, if necessary, repair the Samsung product the subject of the claim under this Warranty.

    • VI. Warranty Exclusions

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or, the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. Unless stated otherwise, this Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation. The exclusion for loss caused by water (liquid spillage or ingression) does not apply to the Samsung Gear 2, Samsung Gear 2 Neo and Samsung Gear Fit, except in the circumstances outlined in D. below.
      D. This Warranty does not cover water damage to the Samsung Gear 2, Samsung Gear 2 Neo and Samsung Gear Fit where the water damage was caused by: •submersion of the Samsung Gear 2, Samsung Gear 2 Neo and Samsung Gear Fit in water for 30 minutes or more; or
      •the depth of the water at which the Samsung Gear 2, Samsung Gear 2 Neo and Samsung Gear Fit was submerged was greater than or equal to 1 metre.

      E. This Warranty does not cover damage caused by:
      •misuse or abusive use of the Samsung product, including physical abuse;
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the Samsung product);
      •improper installation;
      •incorrect or improper maintenance or failure to maintain the Samsung product;
      •failure to clean or improper cleaning of the product;
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung's control;
      •exposure to excessive heat, moisture or dampness;
      •exposure to abnormally corrosive conditions;
      •use of non authorised/non-standard, defective or incompatible parts;
      •password setting/ resetting and computer virus;
      •repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel; and
      •any damage caused by micro sims where the product is not specifically designed to accept them.

      F. This Warranty does not cover Samsung products purchased in an auction.
      G. If the Samsung product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      H. This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear.
      I. This Warranty does not cover Samsung products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number and IMEI number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).
      J. This Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the repair of goods may result in loss of data.
      K. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, however, you may also have statutory rights outside of the Warranty Period.

    • I. Parts (Options) and Accessories Warranty

      A. This part of the Warranty identifies Samsung's preferred approach to resolving warranty claims in relation to parts and accessories.
      B. The table below this sub-paragraph identifies the periods under which a claim may be made under this Warranty for replacement of a part or accessory. However, you may also have statutory rights outside of these periods. The parts and accessories are divided into those which are supplied within the box of the Samsung product for which they are to be used (In-Box), and those which are supplied separately from a Samsung product for use with it (Out-Box).

      1. In-Box:
      •All remote controls purchased with the Samsung product are covered under this Warranty for the same period as the Samsung product purchased. You may have statutory rights in respect of a remote control purchased with the Samsung product outside of the Warranty Period.
      •All other Samsung parts and accessories (including batteries) purchased together with the Samsung product are covered under this Warranty for the period set out in the table below, although you may have statutory rights outside of these periods.
      •You will only be able to make a claim under this Warranty for lost or missing Samsung parts and accessories if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by Samsung.

      2. Out-Box:
      •Parts and accessories purchased from Authorised Samsung Resellers and Distributors are generally covered under this Warranty Please refer to the specific period below.

    • Warranty Period

      WARRANTY FOR SAMSUNG PRODUCTS
      (AUSTRALIA ONLY)
      (GEAR DEVICES)

    • Product - Galaxy Gear

      Warranty Period (In-box) - 12 Months
      Warranty Period (Out-box) - 12 Months

    • Product - Case (Cover, Pouch)

      Warranty Period (In-box) - 3 Months
      Warranty Period (Out-box) - 3 Months

    • Product - Other Accessories

      Warranty Period (In-box) - 6 Months
      Warranty Period (Out-box) - 6 Months

    • II. PARTS AND LABOUR WARRANTY

      Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung product, part or accessory if Samsung or its agent repair the item under this Warranty.

    • II. PARTS AND LABOUR WARRANTY

      Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung product, part or accessory if Samsung or its agent repair the item under this Warranty.

    • III. WARRANTY BY PRODUCT TABLE

      The table below in this sub-paragraph summarises the standard Samsung warranty period for resolving claims under this Warranty, although each claim is assessed on its own merits. You may have statutory rights outside of the Warranty Period. Please refer to Part I, paragraph (III)(F) for the range of Samsung's responses to a claim under this Warranty in accordance with the table below. In some instances the appropriate response to the claim will differ from the warranty period noted below.

    • Product - Galaxy Gear

      Warranty Period - 12 Months

    • Product - Samsung Gear 2

      Warranty Period - 24 Months

    • Product - Samsung Gear 2 Neo

      Warranty Period - 24 Months

    • Product - Samsung Gear Fit

      Warranty Period - 24 Months

    • Product - Samsung Gear S

      Warranty Period - 24 Months

    • Product - Gear VR

      Warranty Period - 24 Months

    • Product - Gear Circle

      Warranty Period - 12 Months

Solid State Drive

    • FOR ALL SAMSUNG SOLID STATE DRIVE PRODUCTS (AUSTRALIA ONLY):

      The content of this Warranty For Samsung Products (Australia Only) (Solid State Drive) overrides the warranty terms and conditions contained in any additional document that may be found in the packaging for these products including, but not limited to, the ‘Samsung Solid State Drive Warranty Statement Summary’ any relevant User Manual / Quick Start Guide.

    • PART I GENERAL TERMS AND CONDITIONS

      The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other Australian laws guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung products sold in Australia.
      In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
      Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

    • I. Coverage and Application

      A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue, Homebush Bay NSW Australia 2127 ("Samsung") warrants that your Samsung product: is of acceptable quality;
      does not have a latent defect.

      B. For the purpose of this Warranty, a "Samsung product" is a product which:
      •was manufactured by or on behalf of Samsung; and
      •bears a trade mark owned or used by Samsung (generally "SAMSUNG"); and
      •was sold by an Authorised Reseller or Distributor of Samsung; and
      •was purchased in Australia,
      but does not include any hardware or software which is packaged or sold with a Samsung product unless that is itself Samsung product or that item is incorporated into the Samsung product or, in the case of software, pre-loaded onto the Samsung product at the time of sale.

    • II. Warranty Period

      A. The period during which this Warranty is in effect will depend upon the Samsung product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised-Reseller's or Distributor’s invoice / receipt provided to you. The period during which each Samsung product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty, however you may have statutory rights outside of this period.

    • III. Warranty Claim

      A. If you consider that the Samsung product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
      B. Except where an International Product Warranty has been provided with your Samsung product, warranty service will only be provided in the specific country where the Samsung product was originally purchased. For example, if you have purchased the Samsung product within Australia, warranty service will be limited to Australia only.
      C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:
      •contact 1300 362 603;
      •visit the nearest Samsung Customer Service Plaza; or
      •visit www.samsung.com/au.

    • PRODUCT ONLINE REGISTRATION

      You can register your product online at www.samsung.com/au While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly.
      D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
      E. You will not be able to gain the benefit of this Warranty without making a claim. A claim must be made within the Warranty Period. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, although you may have statutory rights outside of the Warranty Period.
      F. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is valid (having regard to the terms of Part II of this Warranty), and: •(a) if the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either replace the Samsung product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and with regard to Samsung's statutory obligations and at no cost to you. Goods may be replaced by refurbished goods of the same type with equal or greater capacity and functionality; or
      •(b) if the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods.

      The standard Samsung warranty periods are set out by product type in the tables in Part II of this Warranty, although each claim is assessed on its own merits and you may have statutory rights outside of the Warranty Period. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung product or part to Samsung. If Samsung repairs the goods, you immediately transfer ownership in any residual parts to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.

      G. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim.

    • IV. Warranty Transferability

      A. This warranty is provided only to you and is not transferable, however, subsequent owners may have statutory rights to a remedy if the Product is faulty. Please keep your proof of purchase documentations, such as the original sales receipt or the relevant credit card statement. Proof of purchase is required to obtain warranty performance.
      B. In cases of authorised product or part replacement of the original purchased Samsung product, the replacement Samsung product will be subject to the remainder of the original Warranty Period. You may have statutory rights in respect of a replacement product or part outside of this period.

    • V. Carry-In repairs

      A. If you wish to make a claim in relation to a Samsung product which you can reasonably transport to the nearest Samsung Customer Service Plaza or to an authorised repair service centre (as directed when you first make the claim under this Warranty), please bring, or send, that Samsung product to the nearest Samsung Customer Service Plaza or authorised service centre for assessment, the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to Part I of this Warranty. Whenever possible, the product should be returned in its original carton and packing or alternatively in packaging suitable to prevent damage to the product. Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing.
      B. If you believe that it is not reasonable for you to bring or send the Samsung product to a Samsung Customer Service Plaza or an authorised repair service centre, Samsung will liaise with you to determine the best way in which to inspect the Samsung product the subject of the claim under this Warranty.

    • VI. Warranty Exclusions

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or, the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. This Warranty does not extend to:
      •loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation.
      •Products that are not used for their intended function (for example, SSD 470 Series used in an enterprise Server Systems, Workstations, and Storage Systems),
      •any failure or defect that arises out of the presence of a third party product, software or component, whether authorized or not,
      •any failure or defect resulting from improper installation, misuse, unauthorized repair, modification or accident, and
      •any alterations, modifications, or physical damage of the Product, including but not limited to, deep scratches
      •any alterations, modifications, or removal of any Samsung labels or barcodes on the Product
      •Products with opened SSD casing; and
      •Products that have been tampered with or are missing tape seal or serial number.

      D. This Warranty does not cover damage caused by:
      •misuse or abusive use of the Samsung product, including physical abuse;
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the Samsung product);
      •improper installation;
      •incorrect or improper maintenance or failure to maintain the Samsung product;
      •failure to clean or improper cleaning of the product;
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung's control;
      •exposure to excessive heat, moisture or dampness;
      •exposure to abnormally corrosive conditions;
      •use of non authorised/non-standard, defective or incompatible parts;
      •password setting/ resetting and computer virus;
      •repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel

      E. This Warranty does not cover Samsung products purchased in an auction.
      F. If the Samsung product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      G. This Warranty does not cover Samsung products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).
      H. This Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the replacement of goods will result in loss of data.
      I. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, however, you may also have statutory rights outside of the Warranty Period.

    • PART II PRODUCT WARRANTY PERIODS AND SPECIAL CONDITIONS

      A. You agree that the Product shall not be used in life support systems or other applications where failure could threaten injury or life. SAMSUNG disclaims any and all liability in connection with, arising out of, or related to, any such use of the Product.
      B. This part of the Warranty identifies Samsung's preferred approach to resolving warranty claims.
      C. The table and paragraphs below this sub-paragraph identify the periods under which a claim may be made under this Warranty. However, you may also have statutory rights outside of these periods. The Warranty Period for Samsung SSD is the shorter of: •(i) a period of Ten (10) years for the 850 PRO Series and five (5) years for the 840 PRO Series and three (3) years for the 840 Series, 460 Series / 830 Series and other SSD models; and 850 EVO Warranty period 5 years
      •(ii) the period ending on the date when the SSD has exceeded its TBW (Total Bytes Written) threshold as may be indicated by Samsung’s Magician Software (for specic information on this threshold, please refer to the data sheet for your particular SSD product, which is available at www.samsung.com/au/consumer/pcperipherals/solid-state-drive/

      For other models, the Warranty Period is 3 years.

    • II. PARTS AND LABOUR WARRANTY

      Unless specified, this Warranty covers corresponding costs for parts and labour which may be required to repair the Samsung product, part or accessory if Samsung or its agent repair the item under this Warranty.

    • III. WARRANTY BY PRODUCT TABLE

      The table below in this sub-paragraph summarises the standard Samsung warranty period for resolving claims under this Warranty, although each claim is assessed on its own merits. You may have statutory rights outside of the Warranty Period. Please refer to Part I, paragraph (III)(F) for the range of Samsung's responses to a claim under this Warranty in accordance with the table below. In some instances the appropriate response to the claim will differ from the warranty period noted below.

    • Warranty Period

      WARRANTY FOR SAMSUNG PRODUCTS
      (AUSTRALIA ONLY)
      (SOLID STATE DRIVE)

    • Type - 850 PRO Series

      Period - 10 Years*

    • Type - 840 PRO Series

      Period - 5 Years*

    • Type - 850 EVO Series

      Period - 5 Years*

    • Type - 840 Series

      Period - 3 Years*

    • Type - 470 Series / 830 Series

      Period - 3 Years*


      * The Warranty Period will end earlier if the SSD has exceeded its TBW (Total Bytes Written) threshold as may be indicated by Samsung’s Magician Software (for specic information on this threshold, please refer to the data sheet for your particular SSD product, which is available at www.samsung.com/au/consumer/pc-peripherals/solid-state-drive/

SD Cards & Micro SD Cards

    • PART I GENERAL TERMS AND CONDITIONS

      The Australian Competition and Consumer Act (2010) (including the Australian Consumer Law) as well as other laws in Australia guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fitness for purpose of Samsung products sold in Australia.
      In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. What constitutes a major failure is set out in the Australian Consumer Law.
      Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Competition and Consumer Act and other Australian laws. This Warranty gives you additional protection for your Samsung product, and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

    • I. Coverage and Application

      A. Samsung Electronics Australia Pty Ltd of 3 Murray Rose Avenue, Homebush Bay NSW Australia 2127 ("Samsung") warrants that your Samsung product: •is of acceptable quality;
      •does not have a latent defect.

      B. For the purpose of this Warranty, a "Samsung product" is a product which:
      •was manufactured by or on behalf of Samsung; and
      •bears a trade mark owned or used by Samsung (generally "SAMSUNG"); and
      •was sold by an Authorised Reseller or Distributor of Samsung; and
      •was purchased in Australia,
      but does not include any hardware or software which is packaged or sold with a Samsung product unless that is itself a Samsung product or, that item is incorporated into the Samsung product or, in the case of software, pre-loaded onto the Samsung product at the time of sale.

      Samsung SD Cards and Micro SD Cards are not intended to be used for continuous recording purposes for example, in surveillance systems.

    • II. Warranty Period

      A. The period during which this Warranty is in effect will depend upon the Samsung product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised-Reseller's or Distributor’s invoice / receipt provided to you. The period during which each Samsung product which is the subject of this Warranty is covered by this Warranty is identified in Part II of this Warranty, however you may have statutory rights outside of this period.

    • III. Warranty Claim

      A. If you consider that the Samsung product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under Australian Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.
      B. Except where an International Product Warranty has been provided with your Samsung product, warranty service will only be provided in the specific country where the Samsung product was originally purchased. For example, if you have purchased the Samsung product within Australia, warranty service will be limited to Australia only.
      C. If you purchased this product in Australia and wish to make a claim under this Warranty, you should:
      •contact 1300 362 603;
      •visit the nearest Samsung Customer Service Plaza; or
      •visit www.samsung.com/au.

    • PRODUCT ONLINE REGISTRATION

      You can register your product online at www.samsung.com/au While registration is not necessary to make a claim under this Warranty, it may assist Samsung to process any claim which you may make more quickly.
      D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Samsung product, whether in person, by email or by fax. A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.
      E. You will not be able to gain the benefit of this Warranty without making a claim. A claim must be made within the Warranty Period. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, although you may have statutory rights outside of the Warranty Period.
      F. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is valid (having regard to the terms of Part II of this Warranty), and: •(a) if the failure to comply with the warranty is not a major failure or a failure of substantial character, Samsung or its agent will either replace the Samsung product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances and with regard to Samsung's statutory obligations and at no cost to you. Goods may be replaced by refurbished goods of the same type with equal or greater capacity and functionality; or
      •(b) if the failure to comply with the warranty is a major failure or a failure of substantial character, you may reject the goods or require Samsung to pay you compensation for any reduction in the value of the goods below the price paid or payable by you for the goods.

      The standard Samsung warranty periods are set out by product type in the tables in Part II of this Warranty, although each claim is assessed on its own merits and you may have statutory rights outside of the Warranty Period. If Samsung provides you with either a replacement or refund, you immediately transfer ownership in the original Samsung product or part to Samsung. If Samsung repairs the goods, you immediately transfer ownership in any residual parts to Samsung. Any such resolution by Samsung of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.

      G. If, following receipt of a claim under this Warranty, Samsung or its agent determine that your claim in respect of a Samsung product is invalid, Samsung may charge you for any labour, parts or transport costs incurred by Samsung or its agent in assessing your claim.

    • IV. Warranty Transferability

      A. This warranty is provided only to you and is not transferable, however, subsequent owners may have statutory rights to a remedy if the Product is faulty. Please keep your proof of purchase documentations, such as the original sales receipt or the relevant credit card statement. Proof of purchase is required to obtain warranty performance.
      B. In cases of authorised product or part replacement of the original purchased Samsung product, the replacement Samsung product will be subject to the remainder of the original Warranty Period. You may have statutory rights in respect of a replacement product or part outside of this period.

    • V. Product Assessments

      A. Samsung will liaise with you to determine the best way in which to inspect the Samsung product the subject of the claim under this Warranty. Whenever possible, the product should be returned in its original carton and packaging or alternatively in packaging suitable to prevent damage to the product.
      Samsung will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing.

    • VI. Warranty Exclusions

      A. This section identifies what is excluded under this Warranty.
      B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the Australian Competition and Consumer Act or, the Australian Competition and Consumer Regulations 2010 and which are not expressly included in this Warranty as additional warranties or conditions are excluded.
      C. This Warranty does not extend to:
      •loss caused by normal wear and tear, fire, water (liquid spillage or ingression), theft, vermin or insect infestation.
      •Products that are not used for their intended function. For the avoidance of doubt, this Warranty for Samsung SD Cards and Micro SD Cards does not extend to usage in surveillance systems;
      •any failure or defect that arises out of the presence of a third party product, software or component, whether authorized or not,
      •any failure or defect resulting from improper installation, misuse, unauthorized repair, modification or accident, and
      •any alterations, modifications, or physical damage of the Product, including but not limited to, deep scratches
      •any alterations, modifications, or removal of any Samsung labels or barcodes on the Product
      •Products with opened SSD casing; and
      •Products that have been tampered with or are missing tape seal or serial number.

      D. This Warranty does not cover damage caused by:
      •misuse or abusive use of the Samsung product, including physical abuse;
      •incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer's instructions provided with the Samsung product);
      •improper installation;
      •incorrect or improper maintenance or failure to maintain the Samsung product;
      •failure to clean or improper cleaning of the product;
      •incorrect voltage or non-authorised electrical connections;
      •adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Samsung's control;
      •exposure to excessive heat, moisture or dampness;
      •exposure to abnormally corrosive conditions;
      •use of non authorised/non-standard, defective or incompatible parts;
      •password setting/ resetting and computer virus;
      •repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel

      E. This Warranty does not cover Samsung products purchased in an auction.
      F. If the Samsung product you are using has been rented or leased by you, and you consider a claim might be made under this Warranty, you should refer the matter to the rental or leasing company immediately and they will handle the matter.
      G. This Warranty does not cover Samsung products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).
      H. This Warranty does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the replacement of goods will result in loss of data.
      I. This Warranty does not cover any defects not notified to Samsung within the Warranty Period, however, you may also have statutory rights outside of the Warranty Period.

    • PART II PRODUCT WARRANTY PERIODS AND SPECIAL CONDITIONS

      A. You agree that the Product shall not be used in life support systems or other applications where failure could threaten injury or life. SAMSUNG disclaims any and all liability in connection with, arising out of, or related to, any such use of the Product.
      B. This part of the Warranty identifies Samsung's preferred approach to resolving warranty claims.
      C. The table and paragraphs below this sub-paragraph identify the periods under which a claim may be made under this Warranty. However, you may also have statutory rights outside of these periods.
      To the extent permitted by law and subject to the non-excludable rights under the Australian Consumer Law this is your exclusive remedy for any breach of this Agreement.

      D. SAMSUNG also recommends that all data on the Product should be backed up before being sent to SAMSUNG. This Agreement does not cover the loss of any data howsoever caused. You shall be responsible for backing up and protecting data against loss, damage or destruction. In the case of replacements, ownership of the original Product will be transferred to SAMSUNG and SAMSUNG will not return original Product to You.

    • Warranty Period

      WARRANTY FOR SAMSUNG PRODUCTS
      (AUSTRALIA ONLY)
      (SD Cards and Micro SD Cards)

    • Product - SD Card

      Line-up - Plus
      Model Name - MB-SP*GC/CN
      Warranty Period - 10 Years

    • Product - SD Card

      Line-up - Pro
      Model Name:
      MB-SG*GB/CN
      MB-SG**D/APC
      Warranty Period - 10 Years

    • Product - SD Card

      Line-up - Evo
      Model Name - MB-SP**D/APC
      Warranty Period - 10 Years

    • Product - SD Card

      Line-up - Standard
      Model Name:
      MB-MS**D/APC
      MB-MS**DA/APC
      Warranty Period - 5 Years

    • Product - Micro SD Card

      Line-up - Plus
      Model Name:
      MB-MP*GC/CN
      MB-MP*GCA/CN
      Warranty Period - 10 Years

    • Product - Micro SD Card

      Line-up - Pro
      Model Name:
      MB-MG*GB/CN
      MB-MG*GBA/CN
      MB-MG**D/APC
      MB-MP**DB/APC
      Warranty Period - 10 Years

    • Product - Micro SD Card

      Line-up - Evo
      Model Name:
      MB-MP**D/APC
      MB-MP**DA/APC
      Warranty Period - 10 Years

    • Product - Micro SD Card

      Line-up - Standard
      Model Name - MB-SS**D/APC
      Warranty Period - 5 Years