Using Samsung Members

Last Update date : Mar 19. 2024

The Samsung Members app allows you to raise error reports, register new Samsung products, locate your nearest Authorised Service Centre, and even help you diagnose issues you may be facing with your Galaxy device. Follow the below guide for step-by-step instructions. 

If you would like to learn more about Samsung Members Community please click here.

Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.

If you need help raising an Error Report for your Galaxy Phone or Tablet please Click here., or if you need help raising an Error Report for your Galaxy Watch or Buds please check out our guide Click here.

1 Launch Samsung members icon Samsung Members app
Launch Samsung Members app
2 Tap on Get Help
Tap on Get help
3 Select Go to FAQ
Tap on Go to FAQ
4 Select a category to view a wide range of troubleshooting guides
Select category
5 Choose a question to review related troublehooting steps
Choose guide for troubleshooting steps
6 Follow the troubleshooting steps to help resolve the issue you are facing
Read troubleshooting steps
1 Launch Samsung members icon Samsung Members app
Launch Samsung Members app
2 Tap on Get Help
Tap on Get help
3 Scroll down to the bottom of the page
Tap on Scroll down to bottom of screen
4 Tap on Visit us
Tap on Visit us
5 You can then search for your nearest Authorised Service Centre
Searching for nearest Service Centre
1 Launch Samsung members icon Samsung Members app
Launch Samsung Members app
2 Tap on blue plus button for more options
Tap on blue plus button
3 Select Text chat
Tap on Text chat
4 Choose a product you need assistance with then tap on Start to begin chatting
Select category then tap on Start

For further assistance, please contact our Chat Support or technical experts on 1300 362 603. To find your Samsung product's User Manual, head to Manuals & Downloads.

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