Access your device backups in Samsung Cloud
If you have backed up a lot of devices over the years, you may have lost track of what exactly is stored on the Samsung Cloud server. No worries, you can easily access your device backups using either your phone, tablet, or a computer. After you've signed in to the Cloud, you can view your data or delete anything you may not need.
Note: Information provided applies to devices sold in Canada. Available settings may vary by carrier and software version. Samsung Cloud may not available on certain phones or tablets, and in select countries.
Note: All data stored in Samsung Cloud will be deleted if it has not been used for more than 12 months. This includes data stored in its respective category, such as contacts, calendar, and more. You will not be able to recover that specific data; however, Samsung will provide an advanced notice prior to deletion. To avoid deletion, sync your data.
You can access Samsung Cloud directly on your Galaxy phone and tablet. To access Samsung Cloud, navigate to and open Settings. Tap your name at the top of the screen, and then tap Samsung Cloud.
From here, you can view your synced apps, back up additional data, and restore data. Scroll through the different categories, and select one to view more details about items you have synced or backed up from your phone or tablet.
Note: To make accessing Samsung Cloud easier, you can add a shortcut icon to your Apps screen. Tap the More options icon (the three vertical dots) in the top right corner, then tap Settings. Next, tap the switch next to "Show Samsung Cloud icon" to turn it on.
You can view your Cloud data on a PC using almost any web browser, but we recommend using Chrome for the best results. You will be guided through setting up and using 2-step verification for your Samsung account. If you are having any trouble signing in or accessing your data, please see the section about 2-step verification.
To access Samsung Cloud on your computer, open your desired web browser, and then go to support.samsungcloud.com. Click Sign in, enter your Samsung account information, and then click SIGN IN again.
Note: If you are unsure of your account information, click Find ID or Reset password after you click Sign in.
Once you are signed in, you can see all of your synced data.
Note: To make accessing Samsung Cloud easier, you can bookmark the URL in your browser by clicking the Bookmark icon (it looks like a star) in the address bar. To sign out, just hover over your name in the upper right corner of the page, and then click Sign out.
Note: All data stored in Samsung Cloud will be deleted if it has not been used for more than 12 months. This includes data stored in its respective category, such as contacts, calendar, photos, and more. You will not be able to recover that specific data; however, Samsung will provide an advanced notice prior to deletion. To avoid deletion, sync your data.
You can also manage your Cloud storage from a web browser; we recommend using Chrome. When using a web browser, you may encounter 2-step verification; if you have any trouble signing in or accessing your data, please see the section about 2-step verification.
You cannot download your backups individually, if you need to recover data in Samsung Cloud you must sync your data to a compatible device.
Here is the data you can see from the Samsung Cloud portal:
- Synced apps: To see the apps and other data synced with your account, select Synced apps. You cannot view or download specific files here. You will only be able to view a summary of which apps have been synced. If you want to view or retrieve your app data, just open the actual app on your phone or tablet.
Note: Calendar, Contacts, Keyboard, Memo, Reminders, Samsung Internet, Samsung Notes, Samsung Pass, Scrapbook, and S Notes are the only apps that can be synced to Samsung Cloud.
- Device backups: When viewing Samsung Cloud on your phone or tablet, you will see Back up data and Restore data categories that allow you to manage and restore your backup data. If you are accessing the Cloud on a computer, select Device Backups to view a list of devices you have backed up, as well as their last backup times. To learn how to delete existing backups, please see the next section.
Note: Phone, Messages, Contacts, Calendar, Clock, Settings, Bixby Home, Apps, Documents, Voice Recorder, and Music data are backed up to Samsung Cloud.
- My Knox and Secure Folder: Data from your Secure Folder can be synced to the cloud too. To see the number of backed up Secure Folders, select My Knox and Secure Folder, and then enter your account's password. The backup size and last backup time for each device will also be displayed.
Note: My Knox and Secure Folder cannot be accessed through the Samsung Cloud settings on a phone or tablet, but you can access your data using the Secure Folder directly on the phone or tablet. If you are using a non-Samsung phone or tablet, you can access Samsung Cloud using the Chrome browser.
Running out of room in your storage plan? You can delete unnecessary files from your Samsung Cloud account. While you cannot edit specific files, you can delete an entire backup or delete specific categories using either your phone, tablet, or computer.
Phone or tablet access
From the Samsung Cloud screen on your phone or tablet, select Delete backup.
If you have more than one device, tap the Device drop-down menu at the top of the screen. Then, select your desired device. From there, choose which file types you would like to delete, such as Contacts, Clock, etc. To delete the entire backup, make sure Select all is checked off. When you are ready, tap Delete, and then tap Delete again to confirm. Tap Done once it is completed.
Computer access
From the web portal, select Device Backups. When accessing your backups on a browser, you may encounter 2-step verification. If you have trouble with verification, please see the 2-step verification section.
There are two ways to delete files. You can delete individual files or delete an entire backup.
- If you want to delete all data for a specific device, select the circle next to the device's name. Click the Delete icon, and then click Delete to confirm.
- If you want to delete a specific file type or category from a backup, select the backup's name, and then select your desired category (Contacts, Settings, etc.). Click the Delete icon, and then click Delete again to confirm.
You may encounter 2-step verification twice when signing into Samsung Cloud on a web browser. The first time is when you initially sign in. This is the same process used when signing into your Samsung account on a phone. You will be sent a verification code through text, and you will need to enter the code.
The second time you come across 2-step verification will be a bit different. When you are signed in and try to access your Samsung Cloud data, you will receive a verification notice. Sometimes you will need to click Make sure it's really you to send a notification to your phone; other times, the notification may appear on your phone randomly. The notification (NOT a text message) may take a few minutes to arrive.
When it does, it will say, "Allow access to Samsung Cloud data?" Tap the notification, and then tap Allow. You will now be able to access and view your data in Samsung Cloud.
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