Samsung
Case Study
Increased Customer Satisfaction
Samsung Electronics Service heightened the services of its contact centres to provide better and timely customer satisfaction through an enhanced IPCC system. It was tested and has been through actual operation since June 2011, thereby providing improved results.
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Product Features
Greater Functionality
Samsung SIP Phones offer greater functionality including call handling directories, integration with a contact list and a hot deskingcapability that allows users to transfer their extension number and personal settings to any phone on the network.
Standard XML-based Additional Applications
XML web browser gives customers and system integrators the ability to integrate the handset with business applications, customize the display with corporate logos/colors; or display multimedia content from other sources such as weather forecasts, news feeds and stock reports.
