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  • [Support News] Special arrangement of Samsung Customer Service Center and Customer Service Hotline during Lunar New Year

    Dear Customer, We have a special arrangement during Lunar New Year holiday. Customer Service Centre 8th February 2016 (Monday) to 10th February 2016 (Wednesday) closed It will resume normal on 11th February 2016 Customer Service Hotline 8th February 2016 (Monday) to 10th February 2016 (Wednesday) closed ...

    Feb 02, 2016

  • [Support News] Notice of Service Changes at 10/F Langham Place Service Center

    Dear Customer, Thank you for your continued support to Samsung. Please be informed that the 10/F Langham Place Customer Service Center will end operations on 31st January 2016 (Sunday). For customers who would like to pick up the repaired unit(s) on or after 1st February 2016, please bring along the origin...

    Jan 18, 2016

  • [Support News] Special Arrangement of Samsung Customer Service Centre On Winter Solstice

    Dear customers, There will be a special arrangement regarding to the business hours of our customer service centre on winter solstice, December 22, 2015 (Tue) From 11:00 am to 4:00 pm The Customer Service Centre will back to normal business hours from December 23, 2015 on. We apologize for any inconvenien...

    Dec 18, 2015

  • [Support News] Customer Service Center Mid Autumn Festival special arrangement

    Dear Customers, We have a special arrangement during Mid Autumn Festival: 27 Sep 2015 (Sunday, Mid-Autumn Festival) 11:00 a.m.to 03:00 p.m. Normal Business Opening Hours will be resumed on 28 Sep 2015. We are sorry for any inconvenience caused.

    Sep 25, 2015

  • [Support News] New Firmware Release for 2014 LED TVs

    To keep your TV in optimum condition, upgrade your TV to the latest firmware. Firmware Upgrade by Online 1) Make sure that your TV is connected to your local network and the Internet. The connection can be wired or wireless. 2) Go to Menu > Support > Software Update > Update Now 3) The TV searches onli...

    Mar 16, 2015

  • [Support News] Samsung Macau Customer Service Center Special Arrangement

    Dear Customers, We have a special arrangement of Customer Service Center at Macau on 20th March 2015 as below: 20 March 2015 (Friday) 11:00 a.m. to 5:00 p.m. Normal business opening hours will be resumed on 21 March 2015. We are sorry for any inconvenience caused.

    Mar 13, 2015

  • [Support News] Samsung Customer Service Center and Hotline Service

    Dear Customers: We have a special arrangement during Lunar New Year holiday. Customer Service Center: 19 Feb 2015 to 22 Feb 2015 (Thu to Sun, Lunar New Year) - OFF It will resume normal on 23 FEB 2015. Hotline Service: 19 Feb 2015 to 21 Feb 2015 (Thu to Sat, Lunar New Year) - OFF It will resume normal...

    Feb 05, 2015

  • [Support News] System Upgrade Notice

    Samsung Customer Call Center Phone System will undergo system maintenance from 6pm to 8pm on 26 November 2014 (Wednesday). Customer Service Hotline will be temporarily unavailable during the maintenance time. Should you have any queries, you are welcome to contact us: Customer Service Hotline: HK - 3698 46...

    Nov 21, 2014

  • [Support News] Carry-in Online Appointment Service

    To further enhance quality of post-sales service, Samsung HK has launched the new Online Appointment Service for our privileged customers. They can enjoy priority to select appointment date and time via internet. Save time in queues and improve efficiency! With a few easy steps you can now make your appoin...

    Oct 30, 2014

  • [Support News] Customer Service Center Mid Autumn Festival special arrangement

    Dear Customers, We have a special arrangement during Mid Autumn Festival. 8 Sep 2014 (Monday, Mid-Autumn Festival) 11:00 a.m. to 03:00 p.m. Normal Business Opening Hours will be resumed on 9 Sep 2014. We are sorry for any inconvenience caused.

    Aug 29, 2014