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  • [Support News] New Firmware Release for 2014 LED TVs

    To keep your TV in optimum condition, upgrade your TV to the latest firmware. Firmware Upgrade by Online 1) Make sure that your TV is connected to your local network and the Internet. The connection can be wired or wireless. 2) Go to Menu > Support > Software Update > Update Now 3) The TV searches onli...

    Mar 16, 2015

  • [Support News] Samsung Macau Customer Service Center Special Arrangement

    Dear Customers, We have a special arrangement of Customer Service Center at Macau on 20th March 2015 as below: 20 March 2015 (Friday) 11:00 a.m. to 5:00 p.m. Normal business opening hours will be resumed on 21 March 2015. We are sorry for any inconvenience caused.

    Mar 13, 2015

  • [Support News] Samsung Customer Service Center and Hotline Service

    Dear Customers: We have a special arrangement during Lunar New Year holiday. Customer Service Center: 19 Feb 2015 to 22 Feb 2015 (Thu to Sun, Lunar New Year) - OFF It will resume normal on 23 FEB 2015. Hotline Service: 19 Feb 2015 to 21 Feb 2015 (Thu to Sat, Lunar New Year) - OFF It will resume normal...

    Feb 05, 2015

  • [Support News] System Upgrade Notice

    Samsung Customer Call Center Phone System will undergo system maintenance from 6pm to 8pm on 26 November 2014 (Wednesday). Customer Service Hotline will be temporarily unavailable during the maintenance time. Should you have any queries, you are welcome to contact us: Customer Service Hotline: HK - 3698 46...

    Nov 21, 2014

  • [Support News] Carry-in Online Appointment Service

    To further enhance quality of post-sales service, Samsung HK has launched the new Online Appointment Service for our privileged customers. They can enjoy priority to select appointment date and time via internet. Save time in queues and improve efficiency! With a few easy steps you can now make your appoin...

    Oct 30, 2014

  • [Support News] Customer Service Center Mid Autumn Festival special arrangement

    Dear Customers, We have a special arrangement during Mid Autumn Festival. 8 Sep 2014 (Monday, Mid-Autumn Festival) 11:00 a.m. to 03:00 p.m. Normal Business Opening Hours will be resumed on 9 Sep 2014. We are sorry for any inconvenience caused.

    Aug 29, 2014

  • [Support News] Notice of Service Changes in iSquare Customer Service Center

    Dear Customer, Thank you for your support to Samsung. We would like to inform you that our iSquare Customer Service Center [Located at: Shop 2102, 21/F, iSquare 63 Nathan Road, Tsim Sha Tsui, Kowloon ] will be ceased to operate after the working hours on 11th September 2014 (Thursday) due to the business res...

    Aug 28, 2014

  • [Support News] Free basic installation service for Macau customers

    Dear Macau customer, Purchasing Samsung AV, TV, Washing machine and side-by-side refrigerator, free basic installation service will be provided by Samsung. For detail, please call our hotline 0800-333.

    Feb 24, 2014

  • [Support News] Mobile Phone Collection Point (Accessories not included)

    Customer would receive a call notification once repair completed. Customer shall get back the mobile phone at our Mong Kok customer service center -- Unit 09-12, 10/F, Office Tower, Langham Place, 8 Argyle St.

    Dec 09, 2013

  • [Support News] Samsung Best Customer Service Officer Contest 2013

    Samsung always take your satisfaction as our top priority. In order to further enhance our service quality, we have launched “Samsung Best CSO Contest 2013”. To show your support, just simply fills the personal information on our voting cards. Your support and appreciation would be a great motivation for u...

    Jun 03, 2013