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  • [Support News] System Upgrade Notice

    Samsung Customer Call Center Phone System will undergo system maintenance from 6pm to 8pm on 26 November 2014 (Wednesday). Customer Service Hotline will be temporarily unavailable during the maintenance time. Should you have any queries, you are welcome to contact us: Customer Service Hotline: HK - 3698 46...

    Nov 21, 2014

  • [Support News] Carry-in Online Appointment Service

    To further enhance quality of post-sales service, Samsung HK has launched the new Online Appointment Service for our privileged customers. They can enjoy priority to select appointment date and time via internet. Save time in queues and improve efficiency! With a few easy steps you can now make your appoin...

    Oct 30, 2014

  • [Support News] Customer Service Center Mid Autumn Festival special arrangement

    Dear Customers, We have a special arrangement during Mid Autumn Festival. 8 Sep 2014 (Monday, Mid-Autumn Festival) 11:00 a.m. to 03:00 p.m. Normal Business Opening Hours will be resumed on 9 Sep 2014. We are sorry for any inconvenience caused.

    Aug 29, 2014

  • [Support News] Notice of Service Changes in iSquare Customer Service Center

    Dear Customer, Thank you for your support to Samsung. We would like to inform you that our iSquare Customer Service Center [Located at: Shop 2102, 21/F, iSquare 63 Nathan Road, Tsim Sha Tsui, Kowloon ] will be ceased to operate after the working hours on 11th September 2014 (Thursday) due to the business res...

    Aug 28, 2014

  • [Support News] Free basic installation service for Macau customers

    Dear Macau customer, Purchasing Samsung AV, TV, Washing machine and side-by-side refrigerator, free basic installation service will be provided by Samsung. For detail, please call our hotline 0800-333.

    Feb 24, 2014

  • [Support News] Mobile Phone Collection Point (Accessories not included)

    Customer would receive a call notification once repair completed. Customer shall get back the mobile phone at our Mong Kok customer service center -- Unit 09-12, 10/F, Office Tower, Langham Place, 8 Argyle St.

    Dec 09, 2013

  • [Support News] Samsung Best Customer Service Officer Contest 2013

    Samsung always take your satisfaction as our top priority. In order to further enhance our service quality, we have launched “Samsung Best CSO Contest 2013”. To show your support, just simply fills the personal information on our voting cards. Your support and appreciation would be a great motivation for u...

    Jun 03, 2013

  • [Support News] SA Series LED Monitor Quality Improvement Announcement

    Samsung has released a firmware update for Samsung SA series LED Monitors. This firmware update is for improved performance (better picture quality and PC compatibility). If your monitor is one of these models, Samsung recommends that you download and install the latest firmware update specifically designed ...

    Apr 20, 2012

  • [Support News] New Series o9 Series 7 Touchpad driver update

    900X3B, 900X3C, 900X4B, 900X4C, 700Z, 701Z Tourchpad Driver version update ( • New touchpad driver's been released • Touchpad Gesture area button function • Use 'Easy Software Manager' to update touchpad driver.

    Mar 26, 2012

  • [Support News] Grand Opening of iSQUARE Customer Service Center

    Samsung Electronics Co., Ltd., a leading consumer electronics brand, is committed to satisfy consumers’ need. To further enhance its customer services, Samsung announces the grand opening of the third Samsung Customer Service Center. The newly opened center is located on the 21st floor of iSquare in Tsim Sh...

    Feb 13, 2012