Samsung Care+ for Business
Device protection plan to maximize your business continuity
We have your business covered
Serviced and guaranteed by Samsung
All repair services follow Samsung’s strict quality repair standards. Your damaged devices will be fixed like brand new with Samsung genuine components by our expert technicians at authorized service centers.
Plan for the unplanned
Humans will be humans, and that’s okay. Samsung Care+ for Business gives you assurance that unexpected device issues won’t disrupt your work - throughout the entire device lifecycle.
Effortless and
hassle-free
Just submit a claim request online via Samsung Care+ claim portal. We recognize all devices covered by Samsung Care+ for Business, making it easy for any of your employees- from end users to finance to IT admins- to get back up and running.
Instant status updates via Dashboard
Monitoring Samsung Care+ for Business devices and repair status just got easier with a dedicated dashboard. As an IT admin or asset manager, login to samsungknox.com to manage your subscription, and track each device's service usage in real-time.
Benefits for your business
Free pick up & delivery
We pick up your damaged device to repair and deliver back to you
Repair concierge services
Express doorstep delivery service for your smart devices and home appliances
Technical support
24/7 access to smartphone diagnostic, troubleshooting support and user guides
Asset monitoring via Dashboard
Easily view and manage devices and service status
+
Device insurance
Accidental & water damage
Covers damage caused by accidental/ water / liquids
Extended warranty
Covers mechanical and electrical defects during the second year
Device replacement
Replaces your device when it cannot be repaired
Authorized Service Centre
Trust your phone with expert technicians
| Samsung Care+ for Business | ||||
|---|---|---|---|---|
|
|
12 Months |
24 Months |
36 Months |
Excess Fee |
|
Accidental and liquid damage |
✔ |
✔ |
✔ |
Waived |
|
Basic warranty by Samsung |
✔ |
✔ |
✔ |
|
|
Extended Warranty |
✖ |
✔ |
✔ |
|
Notes: Samsung Care+ for Business shall not be applicable to Galaxy devices used for rental purposes. Prices are subject to change without prior notice. All prices indicated inclusive of SST. Device insurance is underwritten and provided by Tune Insurance Malaysia Berhad (TIMB). Device replacement will be provided in the case where the damage cannot be repaired, subject to TIMB approval. For more information, contact Samsung Care+ Hotline 03 9078 4999.
How to buy
Get in touch with our sales team to discuss the best option for your business.
For B2B customers and bulk order:
Email Knox.sme@samsung.com
Visit https://www.samsung.com/my/business/support/
Contact our Customer Care at 1800 88 3399
Mon - Sun: 8:30 AM - 7:00 PM
Already a customer?
Login to samsungknox.com to access dashboard
Make a claim or check your plan coverage and benefits.
Visit Samsung Care+ service portal
https://my.careplus.co/
For sales enquiries, get in touch with our Samsung business sales experts.
Find out more
Frequently Asked Questions
Answer to the most common questions about Samsung Care+
-
What is Samsung Care+ device group insurance and support package bundle for Business?
Samsung Care+ device group insurance and support package bundle are a comprehensive one-stop device protection for your insured Galaxy with support services, plus all your Samsung devices and appliances in your household for up to 3 years. You may choose one of the following:
- • 1 Year accidental & liquid damage with device support package; or
- • 2 Years accidental & liquid damage & 1 Year extended warranty with device support package; or
- • 3 Years accidental & liquid damage & 2 Years extended warranty with device support package.
Device insurance is provided and underwritten by Tune Insurance Malaysia Berhad under group policy issued to Samsung Malaysia Electronics (SME) Sdn Bhd and distributed by bolttech Agent, Bolttech Device Protection Malaysia Sdn Bhd (Agent No. 178212-00).
-
What are the benefits of Samsung Care+ for Business?
Samsung Care+ for Business benefits include:
- • Coverage for accidental and liquid damage while extended warranty covers inherent mechanical and electrical defects after manufacturer’s warranty expires.
- • Device replacement in the case where your damaged device cannot be repaired.
- • Repair concierge service for all Samsung smart devices and appliances in your home.
- • Free onsite pick-up and delivery for your damaged device.
-
What is the difference between Samsung Care+ and Samsung manufacturer’s warranty?
Samsung Care+ provides device insurance for accidental/liquid damage and extended warranty for your insured Galaxy plus support services for all Samsung devices in your home for up to 3 years. The extended warranty insurance is an extension of Samsung Manufacturer’s Warranty which is available for the 2 years and 3 years plan. Samsung Manufacturer's Warranty covers inherent mechanical and electrical defects only.
-
How do I purchase Samsung Care+ for Business?
Getting covered is easy. You can buy Samsung Care+ for Business with your new Galaxy or within 30 days of your new Galaxy's activation. For B2B customers and bulk order:
- • Email to Knox.sme@samsung.com
- • Visit Samsung Support for Business (https://www.samsung.com/my/business/support/)
- • Call our customer care: 1800 88 3399
-
Where can I get the details of my Samsung Care+?
To learn more about your device protection coverage and scope of support services, you may refer to the certificate of insurance and terms of service in your confirmation of cover.
For assistance, please email our service team at cs.my@careplus.co or call 03 9078 4999.
-
How do I make a Samsung Care+ for Business claim?
You can visit https://my.careplus.co or call 03 9078 4999.
- • You can choose to have it picked up from your location or go to any Samsung Authorized Service Center to deliver your Galaxy.
- • We will get your Galaxy repaired through our nationwide network of Samsung Authorized Service Center.
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How can I track the status of my claim?
You can track the status of your request through Samsung Care+ claim portal https://my.careplus.co. Otherwise, our Samsung Care+ service team will contact you via email, sms or phone call to keep you updated on the progress from time to time.
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When will Samsung Care+ for Business plan expire?
Your Samsung Care+ for Business will expire at the end of the plan term that you have chosen, either 1 year, 2 years or 3 years from the date of purchase.
The Samsung Care+ for Business will be terminated if:- • Your insured phone’s IMEI number has been removed or altered.
- • Your insured phone has been repaired by a service center that is not a Samsung Authorized Service Center.
- • You have exhausted the maximum claim limit available.
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What are not covered by Samsung Care+ for Business?
We advise you to read the full terms and conditions before purchasing. Some of the key exclusions to our coverage are:
- • Wear-and-tear from daily use
- • Replacement / support for any data stored in the device
- • Damage arising from unauthorized software / virus and software faults
- • Failure of device to operate due to network infrastructure or subscription service issues
