Warranty Information

Product
LED TV
Warranty Service
Carry-in (Below 29") On-Site (32" & Above)
Warranty Period
24 months local purchased after 15th August 2009 with production month May 2009 onwards
Product Warranty Excludes the Following:
  • 1. Plastic panels, plastic parts & dust cover
  • 2. Cabinets
  • 3. Antennae and cables
  • 4. External parts such as levers, plugs, sockets, control knobs or adapters
  • 5. In-box accessories such as adapters
  • 6. Remote control (6 months warranty)
Product
LCD TV
Warranty Service
Carry-in (Below 29") On-Site (32" & Above)
Warranty Period
24 months local purchased after 15th August 2009 with production month May 2009 onwards
Product Warranty Excludes the Following:
  • 1. Plastic panels, plastic parts & dust cover
  • 2. Cabinets
  • 3. Antennae and cables
  • 4. External parts such as levers, plugs, sockets, control knobs or adapters
  • 5. In-box accessories such as adapters
  • 6. Remote control (6 months warranty)
Product
Plasma TV
Warranty Service
Carry-in (Below 29") On-Site (32" & Above)
Warranty Period
24 months local warranty
Product Warranty Excludes the Following:
  • 1. Plastic panels, plastic parts & dust cover
  • 2. Cabinets
  • 3. Antennae and cables
  • 4. External parts such as levers, plugs, sockets, control knobs or adapters
  • 5. In-box accessories such as adapters
  • 6. Remote control (6 months warranty)
Product
Projection TV
Warranty Service
Carry-in (Below 29") On-Site (32" & Above)
Warranty Period
12 months local warranty
Product Warranty Excludes the Following:
  • 1. Plastic panels, plastic parts & dust cover
  • 2. Cabinets
  • 3. Antennae and cables
  • 4. External parts such as levers, plugs, sockets, control knobs or adapters
  • 5. In-box accessories such as adapters
  • 6. Remote control (6 months warranty)
Product
Flat CRT Color TV
Warranty Service
Carry-in (Below 29") On-Site (32" & Above)
Warranty Period
12 months local warranty
Product Warranty Excludes the Following:
  • 1. Plastic panels, plastic parts & dust cover
  • 2. Cabinets
  • 3. Antennae and cables
  • 4. External parts such as levers, plugs, sockets, control knobs or adapters
  • 5. In-box accessories such as adapters
  • 6. Remote control (6 months warranty)
Product
CTV TV
Warranty Service
Carry-in (Below 29") On-Site (32" & Above)
Warranty Period
12 months local warranty
Product Warranty Excludes the Following:
  • 1. Plastic panels, plastic parts & dust cover
  • 2. Cabinets
  • 3. Antennae and cables
  • 4. External parts such as levers, plugs, sockets, control knobs or adapters
  • 5. In-box accessories such as adapters
  • 6. Remote control (6 months warranty)
Product
Home Theatre System/Audio Home System, Bluray/DVD/VCR Recorder/player
Warranty Service
Carry-In
Warranty Period
12 months local warranty
Product Warranty Excludes the Following:
  • 1. Plastic panels, plastic parts & dust cover
  • 2. Cabinets
  • 3. Antennae and cables
  • 4. External parts such as levers, plugs, sockets, control knobs or adapters
  • 5. In-box accessories such as adapters
  • 6. Remote control (6 months warranty)
Product
Digital Still Camera, Digital Camcorder(DVC), DSLR
Warranty Service
Carry-In
Warranty Period
12 months local and international warranty
Product Warranty Excludes the Following:
  • 1. plastic front panels
  • 2. cabinets
  • 3. cables
  • 4. CD software
  • 5. plastic parts & dust cover
  • 6. remote control
  • 7. external parts such as levers, plugs, sockets, control knobs or adapters
  • 8. in-box accessories such as batteries, adapters, memory stick
Product
MP3 Player
Warranty Service
Carry-In
Warranty Period
12 months local and international warranty
Product Warranty Excludes the Following:
  • 1. plastic panels, plastics parts & dust cover
  • 2. Cabinets
  • 3. antennae and cables
  • 4. remote control
  • 5. external parts such as levers, plugs, sockets, control knobs or adapters
  • 6. in-box accessories such as adapters
Product
Washing Machine
Warranty Service
On-Site
Warranty Period
Semi-Auto, Spin Motor & Wash - 12 months local warranty
Product Warranty Excludes the Following:
  • 1. motor warranty for washing machine excludes labour and transportation costs after the expiry of the 1st year warranty period
  • 2. plastic/glass attachments, feed valve joint, filters, valves, strainers, piping, etc
  • 3. in-box accessories such as filters, flexible hose, extension pipes, etc and external parts such as casting control knobs/buttons, cables
Product
Washing Machine
Warranty Service
On-Site
Warranty Period
Fully Auto, Top Load - 12 months local warranty + 5 years warranty on Motor only
Product Warranty Excludes the Following:
  • 1. motor warranty for washing machine excludes labour and transportation costs after the expiry of the 1st year warranty period
  • 2. plastic/glass attachments, feed valve joint, filters, valves, strainers, piping, etc
  • 3. in-box accessories such as filters, flexible hose, extension pipes, etc and external parts such as casting control knobs/buttons, cables
Product
Washing Machine
Warranty Service
On-Site
Warranty Period
Fully Auto, Front Load with Direct Drive Motor and Digital Inverter Motor Before 8th Nov 2012: 12 months local warranty + 10 years warranty on Motor only 9th Nov 2012 onwards: 12 months local warranty + 11 years warranty on Motor only
Product Warranty Excludes the Following:
  • 1. motor warranty for washing machine excludes labour and transportation costs after the expiry of the 1st year warranty period
  • 2. plastic/glass attachments, feed valve joint, filters, valves, strainers, piping, etc
  • 3. in-box accessories such as filters, flexible hose, extension pipes, etc and external parts such as casting control knobs/buttons, cables
Product
Refrigerator
Warranty Service
On-Site
Warranty Period
12 months local warranty (compressor 5 years part only. Labour & Transport charges incurred)
Product Warranty Excludes the Following:
  • 1. gas refill for 1 year
  • 2. compressor warranty excludes labour and transportation
    costs after the expiry of the 1st year warranty period
  • 3. plastic/glass attachments, bowels, hose, attachments such
    as feed valve joint, glass panel, evaporator pan, ice tray,
    shelves, filters valves, strainers, piping, etc
  • 4. in-box accessories such as filters, flexible hose, all suction
    nozzle, extension pipes, etc and external parts such as
    casting control knobs/buttons, cables
Product
Air Conditioner
Warranty Service
On-Site
Warranty Period
12 months local warranty (compressor 5 years part only. Labour & Transport charges incurred)
Product Warranty Excludes the Following:
  • 1. compressor warranty excludes labour and transportation costs after the expiry of the 1st year warranty period
  • 2. gas refill, chemical cleaning, general maintenance and replacement of filter
  • 3. plastic/glass attachments, hose, attachments such air filters valves, piping, etc
  • 4. in-box accessories such as filters, flexible hose, extension pipes, etc and external parts such as casting control knobs/ buttons, cables
Product
Kitchen System (Hood, Hob and Oven)
Warranty Service
On-Site
Warranty Period
12 months local warranty
Product Warranty Excludes the Following:
  • 1. plastic/glass attachments such as glass panel, glass door, glass surface and etc
  • 2. in-box accessories and external parts such as casting control
  • 3. knobs/buttons/cables, filters and etc
Product
Microwave Oven
Warranty Service
Carry-In
Warranty Period
12 months local warranty
Product Warranty Excludes the Following:
  • 1. plastic/glass attachments, bowels, turntable plate, hose, attachments such as glass panel, crisper tray, shelves, air filters valves, etc
  • 2. in-box accessories and external parts such as casting control knobs/ buttons, cables
Product
Virus Doctor
Warranty Service
Carry-In
Warranty Period
12 months local warranty
Product Warranty Excludes the Following:
  • 1. changeable filters and external parts
  • 2. cable are not covered by this warranty
Product
Vacuum Cleaner
Warranty Service
Carry-In
Warranty Period
12 months local warranty
Product Warranty Excludes the Following:
  • 1. plastic/glass attachments, hose, attachments such as piping, etc
  • 2. in-box accessories such as filters, filter bags, flexible hose, all suction nozzle, extension pipes, etc and external parts such as casting control knobs/ buttons cables
Product
Notebook PC
Warranty Service
Carry-In
Warranty Period
PC: 1 year local and limited international warranty BATTERY AND AC ADAPTOR's warranty period is ONE (1) year
**9 Series Notebook (Model Code: NP900X3A-A01MY) is officially stated as THREE (3) years (domestic + International)
Product Warranty Excludes the Following:
  • 1. external parts, such as casing, control buttons, plugs, cables, etc
Product
TFT-LCD Monitor
Warranty Service
Carry-In(On-Site service only applicable for 30" and above)
Warranty Period
3 years (7 days ZBD warranty) Adapter's warranty period is ONE year.
Product Warranty Excludes the Following:
  • 1. cables
  • 2. remote control
  • 3. external parts, such as parts, sockets, control buttons, stand base
  • 4. plastic front and back casing or plastic folding base
Product
CRT Monitor
Warranty Service
Carry-In
Warranty Period
24 months local warranty
Product Warranty Excludes the Following:
Product
Printers and Facsimile
Warranty Service
Depends on the model.Please call to the SAMSUNG Careline for further details.
Warranty Period
12 months local warranty
Product Warranty Excludes the Following:
  • 1. In-box accessories, cabinet, glass
  • 2. consumables (printer toner/ink cartridge, etc)
  • 3. use of non-original SAMSUNG consumables
  • 4. usage of parts more than specified life cycle ie transfer belt, imaging unit, waste toner container (refer to user manual)
Product
LCD Photo Frame
Warranty Service
Carry-in
Warranty Period
12 months local warranty 6 months – power adapter, data cable, battery (if applicable).
Product Warranty Excludes the Following:
External parts such as casing, control buttons, stand, etc.
Product
Mobile Phones (includes Tablets, e.g. Model Code with GT-*)
Warranty Service
Carry-In
Warranty Period
12 months - Phone 6 months - Battery, Travel Charger, Data Cable, Headset (if provided in the box)
Product Warranty Excludes the Following:
  • 1. Buttons, housing and other external attachments, consumables parts
  • 2. Cracked LCD except at the point of purchase
  • 3. Carrier related issues (eg SIM card, availability, coverage, service, range, etc.)
  • 4. Memory Card, Stylus Pen, Pouch

Your SAMSUNG Warranty

SAMSUNG MALAYSIA ELECTRONICS (SME) SDN BHD ("SAMSUNG") warrants to the original purchaser ("you") that SAMSUNG's products are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase and continuing for the warranty period specifies ("Warranty Period").

This Warranty is not valid unless you send the "Company's copy" of this warranty card duly completed to SAMSUNG Malaysia Electronics (SME) Sdn Bhd within 7 days of purchase for registration. Alternatively, you may register your warranty online at http://www.SAMSUNG.com/my.

This Warranty applies only to SAMSUNG products purchased through a SAMSUNG Authorised reseller in Malaysia.

What is NOT covered by your warranty

This Warranty covers the SAMSUNG product only. Unless expressly provided for, this does not include accessories or consumables items such as batteries, bulbs, ink cartridges etc.

This Warranty is invalidated if the defect is caused (howsoever) by wear and tear, accident, misuse, abuse, neglect, rough handling or abuse. It is invalidated if unauthorised persons carry out any alterations or repairs.

Also, this Warranty is not valid in the following cases:

  • If the warranty card has been altered, defaced or erased in any manner whatsoever
  • You do not provide us with the original proof of purchase, which must include the following information: name and address of seller, date and place of purchase, product model and serial/IMEI number
  • Product purchased from non-authorised dealers or from overseas (unless applicable international warranty applies)
  • Cosmetic damage (dent, crack, scratch & etc.)
  • Spillage of food/liquids
  • Operating with incorrect or irregular voltage supply
  • Corrosion, rusting or stains
  • Improper testing, operation, demonstration, maintenance, installation, adjustment or any alteration or modification of any kind
  • If any part or parts of the unit are replaced with a part or parts not supplied or approved by us
  • Repair or attempted repair by any party other than a SAMSUNG authorised technician
  • Where the product serial has been removed or made illegible or has been tampered with
  • Use of the product in a commercial environment
  • Where any ancillary equipment or software not furnished or approved by SAMSUNG causes problems or damage
  • Failure to conduct user servicing or cleaning of the product or part (u=including heads, internal cavities, user accessible filters)
  • Infestation by insects or vermin
  • Incomplete or improper installation
  • Use of which is not designed
  • Use of faulty or leaking batteries or batteries not manufactured by SAMSUNG
  • Damage due to improper packing during shipment to SAMSUNG
  • Disasters such as floods, fires, winds, earthquakes or lightning
  • Damage due to foreign material
  • Damage due to exposure to moisture, dampness or extreme thermal environment conditions

Various product models have differing specifications, functions, display, appearance and performance, and is not regarded as a defect in the product.

Please ensure that data in your product has been fully "backed-up" before it is handed to SAMSUNG for repair. Although SAMSUNG will take reasonable efforts to return your product with all your software programmes, data or information stored on any media intact, however SAMSUNG shall not liable if during the repair of the product the contents in the product's data storage media were altered, deleted, or in any way modified.

This warranty does not cover general product maintenance, demonstration, installation, routine servicing, calibration and customisation of the product.

How to obtain warranty service

During the Warranty Period, SAMSUNG's sole responsibility is to repair or replace, at SAMSUNG's sole option, any defective component part or Product.

Please refer to the User's Guide to ensure you have followed all the correct operation procedures. In particular, kindly refer to any troubleshooting guide that may have been supplied with the product.

In the event that you should require service assistance, please contact the SAMSUNG Customer Careline at 1800 88 9999. Alternatively you may send the product to SAMSUNG Authorised Service Centre. Please have you full SAMSUNG Model number and serial number, IMEI number (if applicable), date and proof of purchase and a brief description of the fault/query ready when contacting our service team.

If the product is outside the Warranty Period you should send the product to a SAMSUNG Authorised Service Centre for a chargeable repair.

If the product is covered by an extended warranty provided by the dealer, you should contact the dealer from whom this extended warranty was purchased. (usually the same dealer from which the product was originally purchased.)

You shall permit SAMSUNG to conduct diagnostic tests on the product to determine the cause of failure/defect. SAMSUNG's determination of cause of fault/defect shall be final and conclusive.

Repair parts and replacement products shall be furnished at SAMSUNG's discretion on an exchange basis, with a product of comparable value and shall be either new or reconditioned. In the event of exchange, SAMSUNG will not refund the difference between the value of the replacement and the product. SAMSUNG will request for payment shall there be price difference for replacement model base on the current recommended retail price (RRP). All replaced parts and products shall become SAMSUNG's property.

SAMSUNG may refuse to attend to any products installed in locations which are inaccessible and/or hazardous to its service agents. labour charges are payable by you for relocation of product to another location.

Please remove any options, features, parts, accessories or attachments prior to sending the product to SAMSUNG, unless such options are required in the course of repair. SAMSUNG shall not be responsible for any damage to or loss of such options, feature, parts, accessories or attachments.

You shall bear all postage, insurance or delivery costs incurred in delivering the product from you to SAMSUNG and/or from SAMSUNG to you.

If SAMSUNG determines that the repair required is not covered under the Warranty for whatever reason (including in the case of poor performance/ reception/ output quality due fault of signal source condition), you will be duly notified. If you were to authorise the repair not covered under the Warranty, you must pay for all parts, shipping, and labour charges for the repair or return of such product.

Limitation of Liability

To the maximum extent permitted by law, and except as expressly set forth in the Warranty contained herein, SAMSUNG makes no warranty or representation and there are no conditions, express or implied, statutory or otherwise, of any kind whatsoever with respect to the product, including but not limited to the merchantability of the product or its fitness for any particular purpose or use, design, condition, quality, or performance of the product, or workmanship of the product or the components contained therein. Nothing contained in the user/instruction guide/manual shall be construed to create an express warranty of any kind whatsoever with respect to the product.

SAMSUNG shall not be liable for any damages of any kind resulting from the purchase, use or misuse of, or inability to use the product or arising directly or indirectly from the use or loss of use of the product or from the breach of the express warranty, including incidental, special, consequential or similar damages, or loss of anticipated profits or benefits, or for damages arising from any tort (including negligence) or fault committed by SAMSUNG, its agents or employees, or for any breach of contract or for any claim brought against you by any other party.

This limited warranty shall not extend to anyone other than the original purchaser of this product and states your exclusive remedy. If any portion of this limited warranty is held illegal or unenforceable by reason of any law, such partial illegality or unenforceability shall not affect the enforceability for the remainder of this limited warranty which you acknowledge is and will always be construed to be limited by its terms or as limited as the law permits.

This Warranty does not affect your statutory rights as a consumer in any way. The warranty is in addition to (and does not exclude or modify in any way) any non-excludable statutory rights you may have. Some jurisdiction do not allow the exclusion or limitation of incidental or consequential damages or exclusions of implies or deemed conditions or warranties, so the above limitation or exclusions may not apply to you.

Dead Pixel Limited Warranty Statement

TFT-LCD/LED/PDP & Monitors

The dead pixel warranty applies when your TFT-LCD/LED/PDP & Monitors contains more than 7 dead pixels within the standard warranty period of your TFT-LCD Monitor which SAMSUNG will exchange the LCD panel/module, provided that the defective unit is returned to SAMSUNG complete with full accessories and original packaging.

Zero Bright Defect (ZBD) only applies when it occurs within 7 working days from purchased date, regardless of dot quantity, the defective LCD panel/module shall be replace by SAMSUNG.

Bright Dot Defect occurs when pixels are always lit or "ON". Black Dot Defect occurs when pixels are always dark or "OFF".

Mobile Phone & Tablets

The Dead pixel warranty applies when your mobile phone display contains certain dead pixels as per below table within the standard warranty period on your mobile phone display which SAMSUNG will replace/replenish your defective mobile phone display.

Mobile Phones (includes Tablets, e.g. Model Code with GT-*)

General LCD
1 or over 1
Super-AMOLED
3 or over 3
WVGA resolution LCD
4 or over 4
General LCD
1 or over 1