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  • [Support News] Announcement from Samsung Books (Kindle for Samsung)

    We are excited to introduce Kindle for Samsung, a new e-book service built exclusively for Samsung customers. This new service will provide you with the best e-reading experience on your Samsung device. Please take a moment to download Kindle for Samsung and make note of any unread books from Samsung Book...

    Jun 26, 2014

  • [Support Alert] Voice and Video service Close in ChatON

    Thank you for enjoying the ChatON Voice & Video Chat. Unfortunately, ChatON decided to discontinue the function as of July 31st, 2014 (GMT+0). Despite this change, you can still use all other functions provided by ChatON. If you have more questions or concerns regarding the discontinuance of ChatON Voice & V...

    Jun 20, 2014

  • [Support News] Free Premium TV Demo service (for UHD series 8500 and above)

    Get started on your Samsung UHD TV experience with a one time FREE Premium Demo service. Please follow the step below. Step 1: Check if your Samsung TV is a UHD series 8500 and above (applicable for F9000 and HU8500 and above) Model: UA55HU8500ARXXM (after HU, is the series) Step 2: Prepare the pa...

    Jun 19, 2014

  • [Support News] Samsung service loves all dads!

    Samsung service loves all dads! Every father deserves to feel extra special, thus we are giving out card holders to fathers in celebration of Father's Day this weekend at selected Samsung service centers. This heartwarming giveaway is only happening this weekend on Saturday, 14th June 2014, and Sunday, 15...

    Jun 12, 2014

  • [Support Alert] [Notice] Maintenance of Smart Hub Server

    Dear Smart TV Users, Date: 08-05-2014 Time: 1am - 1.30am (EST) We are having a maintenance service on the Smart TV login service.User will not be able to perform any function during the maintenance time. We apologize in advance for any inconvenience caused.

    Apr 21, 2014

  • [Support News] Trade-in rebate ended for GALAXY TREND,GALAXY TREND PLUS and GALAXY Y NEO

    Promotion Ended: Trade-in any phone and purchase with rebate for model GALAXY TREND, GALAXY TREND PLUS & GALAXY Y NEO. This program has ended on 14th April 2014. Thank you for your support!

    Apr 21, 2014

  • [Support Update Info] Samsung External Hard Disk Support

    Samsung External Hard Disk support warranty will be handle by Seagate official since Dec 2012. Please refer to Seagate website site for more detail, http://samsunghdd.seagate.com/au/en/ To reach Seagate customer respresentative regards to your Samsung External Hard Disk, http://www.seagate.com/contacts/cont...

    Mar 27, 2014

  • [Mobile Phone] GALAXY Life - the passport to amazing experiences and exclusive privileges by Samsung

    First application only for Malaysian customer. 1. GALAXY Life can customise offers and deals according to the consumer’s preference and pushed through the mobile app. 2. Consumers can enjoy a range of on-going weekly deals from GALAXY Life partners. 3. Exclusive interviews and tips shared by experts such a...

    Mar 24, 2014

  • [Support Alert] Maintenance server: KIES is interrupted

    Date: 14-03-2014 - 15-03-2014 Time: 11pm - 8am We are having a maintenance service on KIES server. User will not be able to perform any function during the maintenance time.

    Mar 14, 2014

  • [Support News] Galaxy S3, Galaxy S4, Galaxy Note 10.1 2014 Edition - Failing to update Android OS KitKat via FOTA

    For model Galaxy S3, Galaxy S4, Galaxy Note 10.1 2014 Edition, When using Software update function in your phone. Customer will see the message "Your device has been modified. Software updates not available" In such encounter, customer are required to try again when perform upgrade or use the KIES...

    Mar 05, 2014