Samsung Care+

Samsung Care+,
A worry-free total care service

Plan for the unplanned with extended coverage

A young woman is holding a smartphone in front of her chest with both hands. Her eyes are closed and she has a contented smile. Superimposed on top of the image is a graphical image of a smartphone screen showing the heart-shaped Samsung Care+ logo. Below the logo, there are three lines of text: "Accidental damage coverage", "Samsung genuine parts", and "Samsung-certified repair service", with a ticked checkbox to the right of each line.
A woman is sleeping in a bed as birds chirp outside. When her smartphone alarm goes off, she reaches for her phone and accidentally knocks it off the bedside table. The text “Mornings happen” appears. A young man in a suit is rushing out the door for work. He places his keys, a tumbler, and his smartphone on top of his car. When he gets inside the car, he forgets to take his phone and drives off. He suddenly remembers his phone and brakes as the phone slides off the roof of the car. The text “Commutes happen” appears. Two young men are sitting on a couch, intently watching a sports match on TV. One of the men is holding a smartphone. As the sound of the crowd's cheers grows louder, they jump up ecstatically and raise their arms up overhead. One of the men grabs the other man's wrist, causing him to release his smartphone into the air. The text “Goooals happen” appears. Two young women are outside in a cityscape taking a selfie with a smartphone, as a young man jumps into the shot in front of them and causes the phone to fly into the air. The text “Selfies happen” appears. One of the women from the previous scene is inside a Samsung store. She looks concerned and shows her smartphone to a friendly-looking young man who works at the service desk. The text “Plan for the unplanned with extended coverage” appears. The Samsung employee takes her phone, nods, and the woman looks relieved and smiles. The text “A worry-free total care service” appears, followed by the heart-shaped Samsung Care+ logo, followed by the text “Samsung Care+”.

Life happens but Samsung Care+ has you covered

Enjoy peace of mind with Samsung Care+, a wide-ranging mobile care plan for your new Galaxy device. You’ll stay worry-free beyond the standard warranty, with complete protection for all accidental breakage and breakdown for up to 2 years. Whatever happens, our Galaxy experts will work to help get you back on track.

A closeup view shows a person's feet standing precariously on a wobbly kitchen stool. The stool is tilting to the right, with only one of its three legs on the floor, and the person's smartphone is falling to the ground in mid-air.

Here's what's covered

Device repair

Device repair

Repairs for accidental and liquid breakage

Breakdown repair

Breakdown repair

Repairs for mechanical and electrical defects during the second year

Device replacement

Device replacement

Replaces your device when it cannot be repaired

Free pick up and delivery

Free pick up and delivery

We pick up your broken device to repair and deliver back to you in mint condition for free

Service Plans and Fees

*Replacement device will be provided in the case where the breakage cannot be repaired.
All prices indicated inclusive of SST. Samsung Care+ prices are subject to change without notice. For more information, contact Samsung Care+ Hotline 03 9078 4999.

How and where to buy

Protecting your device is easy. You can buy Samsung Care+ with your new Samsung device purchase. Just choose one of the store options below.

An icon for "Offline Retailers": a shopfront overlaid with a small shopping bag in the bottom right corner. The shopping bag has a smartphone icon and the heart-shaped Samsung Care+ logo on it.

Samsung Experience Stores

Visit your nearest Samsung Experience Store

A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Experience Store.
VIEW PARTICIPATING STORES

Complete your purchase

Head to the checkout to buy Samsung Care+ plan.

An icon for Step 3 of the Samsung.com purchase process: a shiny new smartphone with the heart-shaped Samsung Care+ logo on the screen.

Relax. You're protected

Once you are activated, you can enjoy your new Galaxy phone to the fullest.

How to claim your benefits
with Samsung Care+

A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung service centre.

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1

ACCIDENTS HAPPEN

Oops! You’ve dropped your phone on your way to work – and to your dismay, the screen seems to be shattered. What should you do?

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2

WE HAVE YOU COVERED

If you are already a Samsung Care+ member, rest easy. We can restore your device quick and easy.

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3

NO HASSLE, NO WORRIES

Call the Samsung Care+ Hotline or visit your nearest Samsung service center within 14 days of occurrence for authorized, convenient repair services provided by our trained professionals.

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4

RELAX

Have your device picked up and delivered to your doorstep for free.

*Samsung Care+ prices are subject to change without notice.

Two women are sitting inside together behind a laptop computer. One of the women smiles and indicates something on the screen to the other woman.

Contact us here.

Tel. 03 9078 4999
Mon. - Sun. 9:00 - 18:00

Make a service request or check your service plan benefits. For more information, go to samsung.com/support

It’s easy to find your IMEI number

To submit a service request, you’ll need your 15-digit IMEI number ready. Here’s how to find it.

An icon for Method 1: a smartphone screen overlaid with a speech bubble containting the text "*#06#"

Method 1

Dial *#06# from your phone.
Your IMEI number will appear on your screen.

An icon for Method 2: a smartphone screen with a lowercase letter "i" on it.

Method 2

On your phone, go to Settings and then tap About phone.
Look for your IMEI number on the screen.

Find out more

Frequently Asked Questions

Answer to the most common questions about Samsung Care+

  • What is Samsung Care+?

    Samsung Care+ is a device repair service plan exclusively for Samsung customers who has purchased a new Samsung device for up to 2 years. You may choose to protect your device for either:
    a) Samsung Care+ 1 Year Accidental & Liquid Breakage; or
    b) Samsung Care+ 2 Years Accidental & Liquid Breakage with 1 Year Breakdown
  • What is the difference between Samsung Care+ and Samsung Manufacturer’s Warranty?

    Samsung Care+ provides door-to-door repair service for unintentional breaks as well as electrical and mechanical breakdowns or malfunctions. The breakdown repair service is an extension of Samsung Manufacturer’s Warranty and is only available for the 2 years service plan.
  • What are the benefits of Samsung Care+?

    • Repairs for physical damages, liquid spills, mechanical and electrical defects
    • Replaces the device in the case when your broken device cannot be repaired
    • Repairs performed only by Samsung’s Authorized Service Centers (ASC)
    • Use of Samsung genuine parts for repair
    • Free door-to-door pick up and delivery to you
  • What is not covered by Samsung Care+?

    We advise you to read the full terms and conditions of our service before purchasing. Some of the key exclusions to our service plans are:
    • Wear-and-tear from daily use
    • Replacement/Support for any data stored in the device
    • Damage arising from unauthorized software/virus and software faults
    • Failure of device to operate due to network infrastructure or subscription service issues
  • How do I request a service?

    1. You can visit https://my.careplus.co or call 03 9078 4999 to submit a service request
    2. You can choose to have it picked up from your location or go to any Authorized Service Centers to deliver your broken device.
    3. We will get your Samsung device repaired through our nationwide network of Samsung Authorized Service Centers.
  • How can I track the status of my service request?

    You can call 03 9078 4999 to track the status of your request. Otherwise, our Samsung Care+ service team will contact you via email, sms or phone call to:
    1. Inform you that your service request has been received
    2. Confirm the pick up service to collect the broken device from you
    3. Inform you when your device has been repaired
    4. Inform when your device will be delivered to you
  • When will my Samsung Care+ service plan expire?

    Your Samsung Care+ service plan will expire at the end of the service plan term that you have chosen, either 1 year or 2 years from the date of purchase.
    Samsung will terminate your service plan if:
    1. Your phone’s IMEI number has been removed or altered
    2. Your phone has been repaired by a service center that is not a Samsung’s Authorized Service Center
    3. You have exhausted the maximum repairs available.