Certified care by Samsung experts
Samsung Care+ is provided by Samsung authorized technicians who are trained to repair Samsung Galaxy devices.
Lesser worries with total device protection
Enjoy 40%* off on Samsung Care+ of your new Galaxy Z Flip5 | Z Fold5
Promo is valid from 26 Jul.2023 – 30 Sep.2023
Peace of mind with worry-free care
Enjoy 30%* off on Samsung Care+ of your new Galaxy Tab S9 Series¹
Promo is valid from 26 Jul. 2023 - 30 Sep. 2023.
Plan for the unplanned with total coverage
Enjoy 20%* off on Samsung Care+ of your new Galaxy Watch6 Series²
Promo is valid from 26 Jul. 2023 - 30 Sep. 2023.
Stay worry-free for 2 years³
Enjoy free 1 year Extended Warranty + 3x Protective Film Replacement when you purchase Galaxy Z Flip4 | Z Fold4
Promo ends 31 Dec. 2023.
AWESOMELY worry-free
Enjoy 2 years⁴ warranty when you purchase selected Galaxy A Series devices.
Promo ends 31 Dec. 2023.
*Discount is applicable for device insurance with device support service package only. Samsung Care+ must be purchased within 30 days of your device activation. Terms and conditions apply.
All images simulated are for illustrative purpose.
¹*Color and model availability may vary depending on country or carrier. Galaxy Tab S9, Tab S9+, Tab S9 Ultra is rated as IPX8. Based on test condition for submersion in up to 1.5 meter of fresh water for up to 30 mins. Not advised for beach or pool use.
²*Availability of colors, sizes, models, and watch bands may vary by country of carrier.
³*Coverage includes 1 year manufacturing warranty + 1 year extended warranty by Samsung Care+ worth up to RM599.
⁴*Coverage includes 1 year manufacturing warranty + 1 year extended warranty by Samsung Care+ worth up to RM129.
Life happens but Samsung Care+ has you covered
Enjoy peace of mind with Samsung Care+, a comprehensive one-stop device protection with extensive support services for your Galaxy device. You’ll stay worry-free beyond the standard warranty, with device insurance for accidental damage and extended warranty for your Galaxy device, plus support services for all Samsung devices in your home for up to 2 years. Whatever happens, our Galaxy experts will work to help get you back on track.
Here's what's covered
Device support services
Free pick up & delivery
We pick up your damaged device to repair and deliver back to you
Repair concierge services
Express doorstep delivery service for your smart devices and home appliances
Technical support
24/7 access to smartphone diagnostic, troubleshooting support and user guides
Protective film replacement
Free protective film replacement redeemable along with repair concierge service.
+
Device insurance
Accidental damage
Covers accidental physical damage
Water damage
Covers accidental damage caused by water or other liquids
Cracked screen
Replaces your cracked screen
Device replacement
Replaces your device when it cannot be repaired
Extended warranty
Covers mechanical and electrical defects during the second year
Plans and fees
Smartphone
|
Smartphone model |
Accidental & liquid damage with device support service package |
Accidental & liquid damage and extended warranty with device support service package |
Excess fees |
||
|---|---|---|---|---|---|
|
1 year |
2 years |
Repair |
Replace |
||
| A01, A01 Core, A02, A02s, A03, A03s, A04, A04s, A10s, A11, A12, M02, M11, M12 |
RM 79 |
RM 149 |
RM 29 |
RM 59 |
|
| A13, A13 5G, A21s, A22, A22 5G, A23, A23 5G, A31, A32, A32 5G, A33 5G, A51, A52, M21, M22, M23 5G, M31, M32, M33 5G |
RM 129 |
RM 239 |
RM 59 |
RM 109 |
|
| Note10 Lite, S20 FE, S20 FE 5G, S21 FE 5G, A42 5G, A52 5G, A52s 5G, A53 5G, A71, A72, A73 5G, M23 5G, M51, M52 5G, M53 5G, M62 |
RM 249 |
RM 459 |
RM 119 |
RM 239 |
|
| Note20, Note20 5G, Note20 Ultra 5G, S20, S20+, S20 Ultra 5G, S21 5G, S21+ 5G, S21 Ultra 5G, S22 5G, S22+ 5G, S22 Ultra 5G, S23 5G, S23+ 5G, S23 Ultra 5G |
RM 369 |
RM 659 |
RM 219 |
RM 429 |
|
| Z Flip3, Z Flip5 |
RM 729 |
RM 1,329 |
RM 329 |
RM 629 |
|
| Z Fold3, Z Fold5 |
RM 829 |
RM 1,429 |
|||
|
Smartphone Model |
Accidental & liquid damage with device support service package |
Excess fees |
|||
|---|---|---|---|---|---|
|
1 year |
2 years |
Repair |
Replace |
||
| A14 LTE |
RM 79 |
RM 129 |
RM 29 |
RM 59 |
|
| A14 5G, A24 LTE |
RM 129 |
RM 199 |
RM 59 |
RM 109 |
|
| A34 5G, A54 5G |
RM 249 |
RM 389 |
RM 119 |
RM 239 |
|
| Z Flip4 |
RM 729 |
RM 1,139 |
RM 329 |
RM 629 |
|
| Z Fold4 |
RM 829 |
RM 1,159 |
|||
Tablet
|
Tablet model |
Accidental & liquid damage with device support service package |
Accidental & liquid damage and extended warranty with device support service package |
Excess fees |
|
|---|---|---|---|---|
|
1 year |
2 years |
Repair |
Replace |
|
| Tab A8 (2019), Tab A7 Lite, Tab A7 Lite LTE |
RM 79 |
RM 149 |
RM 29 |
RM 59 |
| Tab A8 Plus (2019), Tab S6 Lite, Tab A7, Tab A7 LTE, Tab A8, Tab A8 LTE |
RM 129 |
RM 239 |
RM 59 |
RM 109 |
| Tab S6 Lite LTE, Tab S7, Tab S7 FE, Tab S7 FE LTE, Tab S8 |
RM 249 |
RM 459 |
RM 119 |
RM 239 |
| Tab S7 LTE, Tab S7+, Tab S8 5G, Tab S8+, Tab S8+ 5G, Tab S8 Ultra, Tab S8 Ultra 5G, Tab S9, Tab S9 5G, Tab S9+, Tab S9+ 5G, Tab S9 Ultra, Tab S9 Ultra 5G |
RM 369 |
RM 659 |
RM 219 |
RM 429 |
Smartwatch
|
Smartwatch model |
Accidental & liquid damage with device support service package |
Accidental & liquid damage and extended warranty with device support service package |
Excess fees |
|
|---|---|---|---|---|
|
1 year |
2 years |
Repair |
Replace |
|
|
Watch4 (44mm), Watch4 Bluetooth (40mm), Watch4 LTE (40mm), Watch5 Bluetooth (40mm, 44mm), Watch6 Bluetooth (40mm, 44mm) |
RM 99 |
RM 179 |
RM 49 |
RM 99 |
|
Watch4 (44mm), Watch4 Classic (42mm), Watch4 Classic Bluetooth (46mm), Watch5 LTE (40mm, 44mm), Watch6 LTE (40mm, 44mm), Watch6 Classic Bluetooth (43mm, 47mm) |
RM 119 |
RM 219 |
RM 69 |
RM 139 |
|
Watch4 Classic LTE (46mm), Watch5 Pro Bluetooth (45mm), Watch5 Pro LTE (45mm), Watch6 Classic LTE (43mm, 47mm) |
RM 149 |
RM 269 |
RM 99 |
RM 199 |
Notes: Samsung Care+ prices are subject to change without prior notice. All prices indicated inclusive of SST. Device insurance is underwritten and provided by Tune Insurance Malaysia Berhad (TIMB). Customer may also choose to purchase a standalone device insurance product only. Find out more at any Samsung Experience Store near you. Device replacement will be provided in the case where the damage cannot be repaired, subject to TIMB approval. For more information, contact Samsung Care+ Hotline 03 9078 4999.
How is Samsung Care+ compare to basic warranty?
|
Samsung Care+ |
Basic warranty |
|||
|---|---|---|---|---|
|
Accidental & liquid damage with device support service |
Accidental & liquid damage and extended warranty with device support service |
|||
|
Device insurance |
Accidental & liquid damage |
√ |
√ |
X |
|
Extended warranty* |
X |
√ |
X |
|
|
Device support service |
Pickup & delivery |
√ |
√ |
X |
|
Repair concierge service |
√ |
√ |
X |
|
|
Technical support |
√ |
√ |
X |
|
|
Protective film replacement |
√ |
√ |
X |
|
|
Samsung genuine parts |
√ |
√ |
√ |
|
|
Easy service request process |
√ |
√ |
√ |
|
|
Easy status check |
√ |
√ |
√ |
|
|
*Samsung Care+ extended warranty to commence upon expiry of the basic warranty. |
||||
How and where to buy
Getting covered is easy. You can buy Samsung Care+ with your new Galaxy device or within
30 days of your device activation. Just choose one of the online or offline options below.
1. Buy Samsung Care+ with your new purchase
From our samsung.com, select the Samsung Care+ plan for your new Galaxy and add it to your cart. Head to the checkout to buy your device and Samsung Care+ plan at the same time.
2. Add Samsung Care+ within 30 days of your purchase
Log in and input your IMEI number and select the Samsung Care+ plan for your device. Go to checkout to purchase your Samsung Care+ plan.
3. Visit Samsung Experience Store near you to buy Samsung Care+
A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Experience Store. Head to checkout to purchase your Samsung Care+ plan. Our sales expert will register your device through our retail portal.
How to claim your benefits
with Samsung Care+
A Samsung professional will help you find out your device status and purchase of Samsung Care+ at your nearest Samsung Authorized Service Center.
1
Accidents happen
Oops! You’ve dropped your phone on your way to work – and to your dismay, the screen seems to be shattered. What should you do?
2
We have you covered
If you are already a Samsung Care+ member, rest easy. We can restore your device quick and easy.
3
No hassle, no worries
Call Samsung Care+ Hotline 03 9078 4999 or visit your nearest Samsung Authorizes Service Centre within 14 days of occurrence or before Samsung Care+ plan expired, for authorized and convenient repair services provided by our trained professionals.
4
Relax
Have your device picked up and delivered to your doorstep for free.
Contact us here.
Tel. 03 9078 4999
Mon. - Sun. 9:00 - 18:00
Make a service request or check your service plan benefits.
For more information, go to
www.samsung.com/my/support/
It’s easy to find your IMEI number
To submit a service request, you’ll need your 15-digit IMEI number ready. Here’s how to find it.
Method 1
Dial *#06# from your phone. Your IMEI number will appear on your screen.
Method 2
On your phone, go to Settings and then tap "About phone". Look for your IMEI number on the screen. Press and hold your finger on the IMEI number to copy it to your clipboard.
Method 3 (tablets only)
Your IMEI, serial number and model number may be printed on the back of your tablet.
Start here.
Discover the right Galaxy for you
Galaxy Tab S9 Ultra
Galaxy Watch6
Galaxy Buds2 Pro
Find out more
Frequently Asked Questions
Answer to the most common questions about Samsung Care+
-
What is Samsung Care+ device group insurance and support package bundle?Samsung Care+ device group insurance and support package bundle is a comprehensive one-stop device protection for your insured Galaxy with support services provided, plus all your Samsung devices and appliances in your household for up to 2 years. You may choose one of the following:
• 1 Year accidental & liquid damage with device support package; or
• 2 Years accidental & liquid damage with device support package (selected models); or
• 2 Years accidental & liquid damage & 1 Year extended warranty with device support package.
This insurance is provided and underwritten by Tune Insurance Malaysia Berhad under group policy issued to Samsung Malaysia Electronics (SME) Sdn Bhd, assisted by Bolttech agent, Bolttech Device Protection Malaysia Sdn Bhd. -
What are the benefits of Samsung Care+?Samsung Care+ benefits include:
• Repairs for accidental and liquid damage while extended warranty covers inherent mechanical and electrical defects after manufacturer’s warranty expires.
• Device replacement in the case your broken device cannot be repaired.
• Repair concierge service for all Samsung smart devices in your home
• Free onsite pick-up and delivery for your damaged device. -
What is the difference between Samsung Care+ and Samsung Manufacturer’s Warranty?Samsung Care+ provides device insurance for accidental/liquid damage and extended warranty for your insured Galaxy plus support services for all Samsung devices in your home for up to 2 years. The extended warranty insurance is an extension of Samsung Manufacturer’s Warranty which is only available for the 2 year plan. Samsung manufacturer's warranty covers inherent mechanical and electrical defects only.
-
How do I purchase Samsung Care+?Getting covered is easy. You can buy Samsung Care+ with your new Galaxy or within 30 days of your new Galaxy's activation.
Just choose :
• Visit Samsung eStore (https://www.samsung.com/my/), add your new Galaxy to cart and check out with Samsung Care+ at the same time. [Buy Now]
• Visit the nearest Samsung Experience Store and pay for your preferred Samsung Care+ plan. Our sales expert will register your new Galaxy through our retail portal. -
Where can I get the details of my Samsung Care+?To learn more about your device protection coverage and scope of support services, you may refer to the certificate of insurance and terms of service in your confirmation of cover.
For assistance, please email our customer service at cs.my@careplus.co or call 03 9078 4999. -
How do I make a Samsung Care+ claim?You can visit https://my.careplus.co or call 03 9078 4999.
• You can choose to have it picked up from your location or go to any Samsung Authorized Service Center to deliver your Galaxy.
• We will get your Galaxy repaired through our nationwide network of Samsung Authorized Service Center. -
How do I track the status of my claim?You can call 03 9078 4999 to track the status of your request. Otherwise, our Samsung Care+ service team will contact you via email, sms or phone call to keep you updated on the progress from time to time.
-
When will my Samsung Care+ expire?Your Samsung Care+ will expire at the end of the plan terms that you have chosen, either 1 year or 2 years from the date of purchase.
The Samsung Care+ will be terminated if:
• Your insured phone’s IMEI number has been removed or altered.
• Your insured phone has been repaired by a service center that is not a Samsung’s Authorized Service Center.
• You have exhausted the maximum claim limit available. -
What is not covered by Samsung Care+?We advise you to read the full terms and conditions before purchasing. Some of the key exclusions to our coverage are :
• Wear-and-tear from daily use
• Replacement / support for any data stored in the device
• Damage arising from unauthorized software / virus and software faults
• Failure of device to operate due to network infrastructure or subscription service issues