What is covered in your warranty

Warranty Policy

Your SAMSUNG Warranty

SAMSUNG MALAYSIA ELECTRONICS (SME) SDN BHD ("SAMSUNG") warrants to the original purchaser ("you") that SAMSUNG's products are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase and continuing for the warranty period specifies ("Warranty Period").

This Warranty is not valid unless you send the "Company's copy" of this warranty card duly completed to SAMSUNG Malaysia Electronics (SME) Sdn Bhd within 7 days of purchase for registration. Alternatively, you may register your warranty online at http://www.SAMSUNG.com/my.

This Warranty applies only to SAMSUNG products purchased through a SAMSUNG Authorised reseller in Malaysia.

What is NOT covered by your warranty

This Warranty covers the SAMSUNG product only. Unless expressly provided for, this does not include accessories or consumables items such as batteries, bulbs, ink cartridges etc.

This Warranty is invalidated if the defect is caused (howsoever) by wear and tear, accident, misuse, abuse, neglect, rough handling or abuse. It is invalidated if unauthorised persons carry out any alterations or repairs.

Also, this Warranty is not valid in the following cases:

If the warranty card has been altered, defaced or erased in any manner whatsoever

You do not provide us with the original proof of purchase, which must include the following information: name and address of seller, date and place of purchase, product model and serial/IMEI number

Product purchased from non-authorised dealers or from overseas (unless applicable international warranty applies)

Cosmetic damage (dent, crack, scratch & etc.)

Spillage of food/liquids

Operating with incorrect or irregular voltage supply

Corrosion, rusting or stains

Improper testing, operation, demonstration, maintenance, installation, adjustment or any alteration or modification of any kind

If any part or parts of the unit are replaced with a part or parts not supplied or approved by us

Repair or attempted repair by any party other than a SAMSUNG authorised technician

Where the product serial has been removed or made illegible or has been tampered with

Use of the product in a commercial environment

Where any ancillary equipment or software not furnished or approved by SAMSUNG causes problems or damage

Failure to conduct user servicing or cleaning of the product or part (including heads, internal cavities, user accessible filters)

Infestation by insects or vermin

Incomplete or improper installation

Use of which is not designed

Use of faulty or leaking batteries or batteries not manufactured by SAMSUNG

Damage due to improper packing during shipment to SAMSUNG

Disasters such as floods, fires, winds, earthquakes or lightning

Damage due to foreign material

Damage due to exposure to moisture, dampness or extreme thermal environment conditions

Various product models have differing specifications, functions, display, appearance and performance, and is not regarded as a defect in the product.

Please ensure that data in your product has been fully "backed-up" before it is handed to SAMSUNG for repair. Although SAMSUNG will take reasonable efforts to return your product with all your software programmes, data or information stored on any media intact, however SAMSUNG shall not liable if during the repair of the product the contents in the product's data storage media were altered, deleted, or in any way modified.

This warranty does not cover general product maintenance, demonstration, installation, routine servicing, calibration and customisation of the product.

Where damage is a result from any failure to follow operating or maintenance instructions contained in any instruction manual, owner's manual and/or user guides available in connection with the product. 

Liquid damage isn’t covered by warranty

Dust and Water-Resistant (IP68 rating) does not mean that the device is waterproof. Service for the Liquid damage to the device isn’t covered by the Samsung one year warranty or Samsung Smart Care Protection Plan. If liquid damages to the device or was caused by improper closure of the back cover or the USB cover of the device; or submission of the device in water for 30 minutes or more; or the depth of the water at which the device was submerged was greater than or equal to 1.5 metres, the service for the liquid damage isn’t covered by the Samsung one year warranty or Samsung Smart Care Protection.

How to obtain warranty service

During the Warranty Period, SAMSUNG's sole responsibility is to repair or replace, at SAMSUNG's sole option, any defective component part or Product.

Please refer to the User's Guide to ensure you have followed all the correct operation procedures. In particular, kindly refer to any troubleshooting guide that may have been supplied with the product.

In the event that you should require service assistance, please contact the SAMSUNG Customer Careline at 1800 88 9999. Alternatively you may send the product to SAMSUNG Authorised Service Centre. Please have you full SAMSUNG Model number and serial number, IMEI number (if applicable), date and proof of purchase and a brief description of the fault/query ready when contacting our service team.

If the product is outside the Warranty Period you should send the product to a SAMSUNG Authorised Service Centre for a chargeable repair.

If the product is covered by an extended warranty provided by the dealer, you should contact the dealer from whom this extended warranty was purchased. (usually the same dealer from which the product was originally purchased.)

You shall permit SAMSUNG to conduct diagnostic tests on the product to determine the cause of failure/defect. SAMSUNG's determination of cause of fault/defect shall be final and conclusive.

Repair parts and replacement products shall be furnished at SAMSUNG's discretion on an exchange basis, with a product of comparable value and shall be either new or reconditioned. In the event of exchange, SAMSUNG will not refund the difference between the value of the replacement and the product. SAMSUNG will request for payment shall there be price difference for replacement model base on the current recommended retail price (RRP). All replaced parts and products shall become SAMSUNG's property.

SAMSUNG may refuse to attend to any products installed in locations which are inaccessible and/or hazardous to its service agents. labour charges are payable by you for relocation of product to another location.

Please remove any options, features, parts, accessories or attachments prior to sending the product to SAMSUNG, unless such options are required in the course of repair. SAMSUNG shall not be responsible for any damage to or loss of such options, feature, parts, accessories or attachments.

You shall bear all postage, insurance or delivery costs incurred in delivering the product from you to SAMSUNG and/or from SAMSUNG to you.

If SAMSUNG determines that the repair required is not covered under the Warranty for whatever reason (including in the case of poor performance/ reception/ output quality due fault of signal source condition), you will be duly notified. If you were to authorise the repair not covered under the Warranty, you must pay for all parts, shipping, and labour charges for the repair or return of such product.

Limitation of Liability

To the maximum extent permitted by law, and except as expressly set forth in the Warranty contained herein, SAMSUNG makes no warranty or representation and there are no conditions, express or implied, statutory or otherwise, of any kind whatsoever with respect to the product, including but not limited to the merchantability of the product or its fitness for any particular purpose or use, design, condition, quality, or performance of the product, or workmanship of the product or the components contained therein. Nothing contained in the user/instruction guide/manual shall be construed to create an express warranty of any kind whatsoever with respect to the product.

SAMSUNG shall not be liable for any damages of any kind resulting from the purchase, use or misuse of, or inability to use the product or arising directly or indirectly from the use or loss of use of the product or from the breach of the express warranty, including incidental, special, consequential or similar damages, or loss of anticipated profits or benefits, or for damages arising from any tort (including negligence) or fault committed by SAMSUNG, its agents or employees, or for any breach of contract or for any claim brought against you by any other party.

This limited warranty shall not extend to anyone other than the original purchaser of this product and states your exclusive remedy. If any portion of this limited warranty is held illegal or unenforceable by reason of any law, such partial illegality or unenforceability shall not affect the enforceability for the remainder of this limited warranty which you acknowledge is and will always be construed to be limited by its terms or as limited as the law permits.

This Warranty does not affect your statutory rights as a consumer in any way. The warranty is in addition to (and does not exclude or modify in any way) any non-excludable statutory rights you may have. Some jurisdiction do not allow the exclusion or limitation of incidental or consequential damages or exclusions of implies or deemed conditions or warranties, so the above limitation or exclusions may not apply to you.

Mobile Phone & Tablets

 The Dead pixel warranty applies when your mobile phone display contains certain dead pixels as per below table within the standard warranty period on your mobile phone display which SAMSUNG will replace/replenish your defective mobile phone display.

Mobile Phones (includes Tablets, e.g. Model Code with GT* or SM-*)

 A. General LCD - 1 or over 1

 B. Super- AMOLED - 3 or over 3

 C. WVGA resolution LCD - 4 or over 4

 D. General LCD - 1 or over 1

Products Purchased From Abroad

Product that is not currently sold in your country (such personal carry-in product directly purchased from overseas) can be sent to Samsung authorised service centers for a chargeable repair, subject to terms and conditions stated herein.


  If it is repairable.    

- Repair cost will be incurred and repair time can be longer than usual.  

  · Detail cost & estimated repair time can be confirmed at the relevant Service Center

- It requires verification to check if it is repairable or not.

  · Samsung has the sole discretion to decide if an overseas product is repairable or not.

- The product must be a genuine product purchased from overseas authorized dealer of Samsung's affiliates.


  Cases that are not repairable.

 · Product that is not currently sold in your country is not repairable if any of the following applies :-   

    - If there is severe difference, in terms of product specification and/or other technical aspects, repair is not available.    

     It cannot be repaired if service environment is different : such as bandwidth, voltage, etc   

   - If the product involves some large size parts cases(such as TV Panels, Refrigerator door, etc.), or non-availability of parts such as end of production, etc.)

   - Such other conditions as determined solely by Samsung and/or its authorized service centers