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At Your Service

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[Temporary not available from 18th Mar - 31th Mar 2020)

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Latest Update Date: 27.3.2020

Pursuant to the Movement Control Order and subsequent clarifications issued by the Malaysian Government, please be informed that:-

• All Samsung Customer Service Centers will be temporarily closed from 18th March till 14th April 2020.

• Samsung call center will resume its operation from 30th March 2020 onwards.

  Please understand that due to the volume of enquiries that we may receive, we are likely to take longer than usual to respond to you. However, we do endeavor to get back to you as quickly as possible.

  Careline Operation hours
  - 8:00 am – 8:00pm, 7 days a week.
  Live Chat & Email operation hours
  - 8:00 am – 8:00pm, 7 days a week.
  Live Chat link
  http://livechat.support.samsung.com/Customer_new/MY

For general enquires and technical support relating to all Samsung products
https://www.samsung.com/my/support/email-technical-question/

We apologize for any inconvenience caused.

Extended Warranty Notice

To view detailed information about the extension of warranty period please click here.

Contact Us

Online

Live Chat

Start from 19.3.2020 to 14.4.2020, operation hours will be available from 8:00 am to 8:00 pm / 7 days a week. Apologies for any inconvenience caused.

Email

Start from 19.3.2020 to 14.4.2020, operation hours will be available from 8:00 am to 8:00 pm / 7 days a week. Apologies for any inconvenience caused.

Email to CEO

Contact the dedicated CEO's Office.

Email to Samsung Pay

Start from 19.3.2020 to 14.4.2020, operation hours will be available from 8:00 am to 8:00 pm / 7 days a week. Apologies for any inconvenience caused.

Remote Service

Take advantages of Remote Support for TVs, Mobile phones &Tablets

Call

For Mobile Devices and Samsung Pay Enquiries

1 800 22 8899

Service operation hours: 8am - 8pm
Apologies for any inconvenience caused.

For Home Appliances and Other Product Enquiries

1 800 88 9999

Service operation hours: 8am - 8pm
Apologies for any inconvenience caused.

For Online Store or Orders Enquiries

03-5191-1515

Our call service is currently not available. Please email my_shop@samsung.com for Online Store or Orders Enquiries. Apologies for any inconvenience caused.

* For any printer related enquiries, please visit HP website .

Service & Repairs

Samsung Services Centres

All service centers will temporary closed down from
18th March -14th April 2020 due to country lock down. Apologies for any inconvenience caused.

Smart Service

Experience Samsung Smart Service in Shop

At Your Service

All service centers will temporary closed down from
18th March -14th April 2020 due to country lock down. Apologies for any inconvenience caused.

Track my Repair

Get updates on your Samsung Service

Contact Us