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Screen Replacement for Galaxy Devices
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Find out what is the recommended pricing for screen replacement of your Galaxy device.
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At Your Service
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A portal to check your warranty, request for a callback, schedule an appointment at our Service Centres and much more.
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Samsung Members
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Set up,manage and optimise your device with the all-in-one app that offers customer care access as well as special privileges and promotional updates.
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Galaxy Fold Premier Service
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Your Galaxy Fold comes with specialized customer care services designed to deliver the best possible foldable experience to our valued customers.
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Galaxy Battery
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Check out how you can take better care of your battery through proper use and charge.
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Keep your Samsung Account secure
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Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
THE LATEST CORONAVIRUS (COVID-19) UPDATES FOR OUR CUSTOMERS
Latest Update Date: 27.3.2020
Pursuant to the Movement Control Order and subsequent clarifications issued by the Malaysian Government, please be informed that:-
• All Samsung Customer Service Centers will be temporarily closed from 18th March till 14th April 2020.
• Samsung call center will resume its operation from 30th March 2020 onwards.
Please understand that due to the volume of enquiries that we may receive, we are likely to take longer than usual to respond to you. However, we do endeavor to get back to you as quickly as possible.
Careline Operation hours
- 8:00 am – 8:00pm, 7 days a week.
Live Chat & Email operation hours
- 8:00 am – 8:00pm, 7 days a week.
Live Chat link
http://livechat.support.samsung.com/Customer_new/MY
For general enquires and technical support relating to all Samsung products
https://www.samsung.com/my/support/email-technical-question/
We apologize for any inconvenience caused.
Extended Warranty Notice
To view detailed information about the extension of warranty period please click here.
Contact Us
Online
Start from 19.3.2020 to 14.4.2020, operation hours will be available from 8:00 am to 8:00 pm / 7 days a week. Apologies for any inconvenience caused.
Start from 19.3.2020 to 14.4.2020, operation hours will be available from 8:00 am to 8:00 pm / 7 days a week. Apologies for any inconvenience caused.
Contact the dedicated CEO's Office.
Start from 19.3.2020 to 14.4.2020, operation hours will be available from 8:00 am to 8:00 pm / 7 days a week. Apologies for any inconvenience caused.
Take advantages of Remote Support for TVs, Mobile phones &Tablets
Call
1 800 22 8899
Service operation hours: 8am - 8pm
Apologies for any inconvenience caused.
1 800 88 9999
Service operation hours: 8am - 8pm
Apologies for any inconvenience caused.
03-5191-1515
Our call service is currently not available. Please email my_shop@samsung.com for Online Store or Orders Enquiries. Apologies for any inconvenience caused.
* For any printer related enquiries, please visit HP website .
Service & Repairs
All service centers will temporary closed down from
18th March -14th April 2020 due to country lock down. Apologies for any inconvenience caused.
Experience Samsung Smart Service in Shop
All service centers will temporary closed down from
18th March -14th April 2020 due to country lock down. Apologies for any inconvenience caused.
Get updates on your Samsung Service