How to Track my Repair Status for Samsung Product

Last Update date : Oct 05. 2020

Wondering your product repair status? Check out our step by step guide here.

 

Sincerest apologies from us for the delayed response as our Samsung Careline and Service Centre are handling a high volume of requests at the moment. We encourage customer track the repair status through At Your Service and Samsung Members App.

 

We are working tirelessly, around the clock, to provide assistance to each and every one of you. We encourage you visit our 24/7 live chat to get instant respond. We are not always perfect but we strive to do all we can for our people and our customers at all times.

 

 

Through At Your Service
1 Go to At Your Service
at-your-service-home-page
2 Click Track my Repair and key in booking ticket (5xxxxxxxxxx) or repair job number (4xxxxxxxxx ) with phone number or email to search repair status. *Without log in also can track your repair status.
track-your-repair-malaysia
3 You can check your repair status at anytime anywhere
repair-job-status

 

Below is appointment status example. 

Appointment-status
Through Samsung Members App
1 Open Samsung Members App > Get Help > Service History
get-help-samsung-member-repair-tracking
2 Key in your Email or Phone number together with the booking ticket number (5XXXXXXXXXX) or repair job number (4XXXXXXXXXX).
get-help-samsung-member-repair-tracking
3 Now you can check your repair status at anytime anywhere.
repair-job-status

 

Below is appointment status example. 

Appointment-status

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