Peace of mind today
lasting value tomorrow

Always with you throughout your mobile device journey, through every unexpected moment and new beginnings.

Rest easy with Samsung Care+1

Accidental Drops

Dropped your device? You can let it slide.

Accidental Drops Accidental Drops

Water Damage

Fully soaked? Don’t worry about it.

Water Damage Water Damage

Liquid Accidents

Spilled a drink? No need to sweat.

Liquid Accidents Liquid Accidents

Here's what's covered

Accidental damage

Get the unlimited cover for cracks, drops or spills.2

Accidental damage Accidental damage

Software issues

We’ll check and fix any issues if your device isn't running smoothly.

Software issues Software issues

Certified care

Samsung certified technicians will fix your device using genuine parts.

Certified care Certified care

At home or abroad

Enjoy the benefits of Samsung Care+ at home or abroad.3,4

At home or abroad At home or abroad

Fast repair services

Get your device repaired quickly.

Fast repair services Fast repair services

Fast track

As a Samsung Care+ member, enjoy faster repair service without the wait. Simply register and get quick repairs at a service center.5

Fast track Fast track

Select your device to find out your coverage details6,7,8

Buy care plan
Terms & Conditions Privacy policy

How to buy Samsung Care+

You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. See details below.

1. Buy with your new purchase

You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.

Buy now
Buy with your new purchase Buy with your new purchase

2. Buy within 30 days of your purchase

You can buy Samsung Care+ within 30 days of purchasing your Galaxy device through your device settings, on Samsung.com or the Samsung Care+ website. Go to Samsung Care+ website for more details.

Buy within 30 days of your purchase Buy within 30 days of your purchase

3. Buy at Samsung Experience Stores

You can buy Samsung Care+ at Samsung Experience Stores either when purchasing your new Galaxy device or within 30 days of purchase (available in select stores). Search nearby Experience Stores.

Search nearby
Buy at Samsung Experience Stores Buy at Samsung Experience Stores

Instant access from your device

Samsung Care+ is now directly integrated into Settings.
Simply log in with your Samsung Account to view coverage plans or an IMEI entry.
Sign up in just one touch to keep your Galaxy protected.

Step 1
Go to ‘Warranty and care’ in Settings

Tap the option for 'Warranty and care' to check your Samsung Care+ eligibility.

Step 1 Go to ‘Warranty and care’ in Settings Step 1 Go to ‘Warranty and care’ in Settings

Step 2
Tap ‘Get Protection’ to enroll9

View Samsung Care+ coverage for your current device and see how long you have left to enroll a new one.

Step 2 Tap ‘Get Protection’ to enroll Step 2 Tap ‘Get Protection’ to enroll

Step 3
Review terms and choose your plan10

Review and compare your options to select a coverage plan that best fits your needs.

Step 3 Review terms and choose your plan Step 3 Review terms and choose your plan

Already a Samsung Care+ member? Sign in to view your plan.

Check my Samsung Care+

How to claim your benefits

Simply follow the steps below.11

Step 1
Accidental damage happens

Dropped your device and the screen is shattered? No worries.

Accidental damage happens Accidental damage happens

Step 2
Submit a claim

If you’re a Samsung Care+ member, you can easily submit a claim online, by phone or at a service center.

Submit a claim Submit a claim

Step 3
Get quick repairs

Visit the nearest Samsung Authorizes Service Centre for fast repairs, or request a professional to come to you.

Get quick repairs Get quick repairs

Step 4
Pay easily with a discount

Enjoy a 50% discount on repairs applied on-site — no extra paperwork needed.

Pay easily with a discount Pay easily with a discount

Contact us

Tel. 03 9078 4999
Email. cs.my@careplus.co
Mon – Sun 9:00 – 18:00
(including public holiday)

Make a claim or check your plan, go to
https://my.careplus.co/↗

Frequently Asked Questions

  • 1. What is Samsung Care+?

    Samsung Care+ aims to provide you with a suite of premium value-added services so that your Samsung Galaxy device can stay in tip-top condition at your convenience.

    Services include:
    • 50% savings on out-of-warranty repairs (up to 2 times for 24M policy)
    • Service support at your doorstep (up to 2 times for 24M policy)
    • Diagnostic device checks
    • Hassle-free data transfer
    • 24/7 remote support (via Samsung Hotline and Live Chat)
    • 12 months extended warranty for Samsung Care+ (24 months)

  • Your cover is provided by Assurant General Insurance Limited, which is authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority.

  • Samsung manufacturer's warranty covers inherent mechanical and electrical defects for 1 year from the device purchase date only. Samsung Care+ consist of device insurance for accidental/liquid damage and/or extended mechanical and electrical defects warranty, after the Samsung Manufacturer’s Warranty expires (Extended Warranty), for your Samsung phones, tablets and watches. The Extended Warranty insurance option is only available for the 2 years or 3 years SC+ plan. In addition, the device support package also provides support services for your insured Samsung device and other Samsung devices including Home Appliances owned by you for the entire coverage period.

  • 9. What am I not covered for?

    Some of the key exclusions of Samsung Care+ are as follows.

    • Loss of your device
    • Theft where you have not purchased this level of cover
    • Not taking care of your device
    • Cosmetic damage
    Please refer to the terms and conditions for a full list of exclusions under this policy.

  • Yes, your device is covered wherever you take it once your claim has been accepted. If your device is damaged or stolen (where theft cover applies) while you’re abroad, we’ll arrange for it to be repaired or replaced when you’re back in the Malaysia.

  • You can visit https://my.careplus.co↗↗ or call 03 9078 4999.
    • You can choose to have it picked up from your location or go to any Samsung Authorized Service Center to deliver your insured Samsung device.
    • We will get your insured Samsung device repaired through our nationwide network of Samsung Authorized Service Center.

  • If your device can’t be repaired, then we will provide a replacement. Under the terms and conditions of your policy, we will always try to provide a device with the same color and specification as the device we’ve replaced, but sometimes this isn’t possible due to stock availability. The replacement will be a remanufactured, not a brand-new device. Deliveries of devices will be made by courier and need to be signed for. You will receive an e-mail or a text message from our courier confirming your delivery details.
  • Device and screen images simulated for illustrative purposes. Device Support Package is provided to you by Samsung. Device Protection Insurance is underwritten by Chubb Insurance Malaysia Berhad (licensed under Financial Services Act, 2013 and regulated by Bank Negara Malaysia) (“Chubb”) and distributed by its registered intermediary, Bolttech Device Protection Malaysia Sdn Bhd.
    *Terms and conditions apply.
  1. A deductible may apply. Claims may be fulfilled with new or refurbished product. If the same make and model is not available, a comparable model will be substituted. Please see terms and conditions for full coverage details.
  2. Unlimited Accidental Damage from Handling. Additional restrictions may apply. Repair eligibility is subject to change. Service fees may apply. Unlimited claims for mechanical failure. The device protection insurance is an insurance coverage. Please refer to the Policy Wording for full benefits, exclusions, terms and condition.
  3. Worldwide accidental damage cover only applies to accidental damage to your Galaxy smartphone if overseas product repair is available.
  4. Please refer to approximate service fees at https://www.samsung.com/my/support/repair-cost/
  5. This service is available in specific countries/regions.
  6. Samsung Care+ prices are subject to change without notice.
  7. Samsung Care+ coverage may vary by country, model and deductibles may apply.
  8. Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ promotion benefit, registration may be required.
  9. Samsung Care+ enrollment information is only available in countries where the sevice is sold. Available services may vary by country and One UI version. Warranty information is available for devices linked to your Samsung account.
  10. Images are for illustrative purposes only. Samsung Care+ availability, coverage, pricing and eligibility requirements vary by country/region and a deductible (service fee) may apply.
  11. Theft or Loss services are only available for smartphones.