Samsung Care+ Frequently Asked Questions

Samsung Care+ benefits include:

• Repairs for accidental and liquid damage while extended warranty covers inherent mechanical and electrical defects after manufacturer's warranty expires.
• Device replacement in the case your broken device cannot be repaired.
• Repair concierge service for all Samsung smart devices in your home.
• Free onsite pick-up and delivery for your damaged device.

Samsung Care+ provides device insurance for accidental/liquid damage and extended warranty for your insured Galaxy plus support services for all Samsung devices in your home for up to 2 years. The extended warranty insurance is an extension of Samsung Manufacturer's Warranty which is only available for the 2 year plan. Samsung manufacturer's warranty covers inherent mechanical and electrical defects only.

Getting covered is easy. You can buy Samsung Care+ upon purchasing your new Galaxy or within 30 days of your new Galaxy's activation. Just choose to buy it from:

• Samsung Care+ Online Portal if you have purchased your new Galaxy.
• Samsung eStore, add your preferred Galaxy to cart and check out with Samsung Care+ at the same time.
• Visit the nearest stores (Samsung Experience Store, Samsung Authorised Retailers, Urban Republic). Our sales expert will register Samsung Care+ for your new Galaxy through our retail portal upon payment made.
• For Galaxy with One UI 6.1 and above, simply navigate to About Phone under Phone Settings, select Samsung Care+ and you'll be redirected to Samsung Care+ Online Portal. Alternatively, you may click on the Suggestion section.

To learn more about your device protection coverage and scope of support services, you may refer to the certificate of insurance and terms of service in your confirmation of cover, sent to your registered email upon registration.

Alternatively, you may check your coverage period via:

• Phone Settings > About Phone > Samsung Care+
• Samsung Members App > Support > Samsung Care+

For assistance, please email our customer service at cs.my@careplus.co or call 03 9078 4999.

You can visit https://my.careplus.co or call 03 9078 4999.

• You can choose to have it picked up from your location or go to any Samsung Authorised Service Centre to deliver your Galaxy.
• We will get your Galaxy repaired through our nationwide network of Samsung Authorised Service Centre.

You can call 03 9078 4999 to track the status of your request. Otherwise, our Samsung Care+ service team will contact you via email, sms or phone call to keep you updated on the progress from time to time.

Your Samsung Care+ will expire at the end of the plan terms that you have chosen, either 1 year or 2 years from the date of purchase.

The Samsung Care+ will be terminated if:

• Your insured phone's IMEI number has been removed or altered.
• Your insured phone has been repaired by a service centre that is not a Samsung's Authorised Service Centre.
• You have exhausted the maximum claim limit available.

We advise you to read the full terms and conditions before purchasing. Some of the key exclusions to our coverage are:

• Wear-and-tear from daily use
• Replacement / support for any data stored in the device
• Damage arising from unauthorised software / virus and software faults
• Failure of device to operate due to network infrastructure or subscription service issues