How to make an service appointment for your Galaxy Device

Last Update date : Oct 02. 2020

You can skip the queue and book an appointment with us before visit our Samsung Service Centre.

appointment-with-samsung

At our Samsung Authorized Service Centre, our Samsung-certified pros use only genuine Samsung parts to ensure your phone gets back to factory condition. From cracked displays to mechanical failures, such as button, battery or storage problems, Samsung Authorized Service Centre are the local option for fast, quality repairs you can trust and rely on.

 

Schedule your appointment today via At Your Service or Samsung Members App, our service officers and techs are ready to help. Whether your product is still under warranty or not, we can help.

Campaign FAQ
1 When to start? And what is the campaign duration?

Start from 15th July 2020. This Campaign will continue until terminated or canceled by Samsung Malaysia
Electronics (SME) Sdn Bhd (“Samsung”).  Samsung reserves the right to shorten, extend or cancel the campaign duration without prior notice.

2 How to participate?

 

Who make pre-booking service appointment via 

  1. Samsung Support - At Your Service
  2. Samsung Member App – “Bookappointment” in Get Help
  3. Call center appointment     

 

The provision of repair or such other services is between the participating service centers (as stated below) and Customer. Samsung only provides guidance on this site. The scope of these Terms and Conditions is limited to Samsung's role of hosting this site and organizing this Campaign only.

3 What will customer get with pre-booking service?

Free ONE (1) eco bag (“Free Gift”)

 

The quantity of the Free Gift is on “first-come, first-served” basis and also subject to stock availability.

4 Which service center have participated?

Start from 15th July 2020. This Campaign will continue until terminated or canceled by Samsung Malaysia
Electronics (SME) Sdn Bhd (“Samsung”).  Samsung reserves the right to shorten, extend or cancel the campaign duration without prior notice.

location
5 Other General Terms

a.) Conditions of the Campaign herein without prior notice.

b.) In the event of an electronic, computer, operational and/or technical error affecting the services on the website, Samsung reserves the absolute rights to rectify such error and/or cancel any transaction which has been entered into in reliance of the said error. 

c.) By participating in this Campaign, Customer fully and unconditionally agrees to and accepts the Terms and Conditions.

d.) By providing Customer's personal data, Customer is indicating that he/she has read, understood and agreed that his/her personal data will be recorded, stored or otherwise processed in accordance to Samsung's Privacy Policy available at http://www.samsung.com/my/info/privacy.html.

e.) These Terms and Conditions herein shall be governed by the laws of Malaysia and the jurisdiction of the courts of Malaysia.

How to use At Your Service to make appointment
1 Sign in to your Samsung account to make your appointment

Note: If you do not have a Samsung account, please create a Samsung account first.

At your service samsung member account log in
At your service samsung member account log in
2 After log in click in "My Products" and register your device.
At Your Service register product
3 After register your device, click on "Book an Appointment"
At Your Service product details
4 Choose the product symptoms that you are experiencing.
At Your Service product symptons
5 Confirm your Mobile Number
At Your Service mobile number

Note: Please key in correct mobile number, our Samsung Service Center will contact you in shortly.

6 Please enter the current address or postcode. We will suggest the nearest Service Center to you.
At your service service center location
7 You choose the date and time for an appointment with the Service Center.
At Your Service book an appointment with service center
8 Once you selected date and time, appointment will be confirm. Email notification will be sent to you. Please show the content or provide the ticket number (5xxxxxxxxx) to the receptionist at the Service Center for the best support.
At Your Service appointment confirmation
9 If you want to change your appointment time, please cancel your previous appointment and make a new appointment.
At Your Service appointment cancellation
How to use Samsung Members App to make appointment
1 Go to Samsung Members "Get Help" > Scroll down to find "Book appointment"
At your service samsung member account log in
2 Read the pop out window information and click "ok".
samsung-members-booking
3 Select preferred date, location and time.
samsung-members-booking
4 Key in the correct phone number
samsung-members-booking

Note: Please key in correct mobile number, our Samsung Service Center will contact you in shortly.

5 Appointment completed will receive message and push notification from Samsung members app.
samsung-members-booking

Note: If you want to cancel or reschedule please contact our careline 1800 -22 - 8899.

How to make appointment through Careline

Contact our careline 1800 - 22 -8899 (Malaysia), request appointment service to our customer service officer. We will advise and arrange the appointment nearby to you. 

If you encounter any difficulties during the Appointment Process,

please contact our 24/7 customer careline 1800- 22 - 8899 (Malaysia). Visit At Your Service now.

Thank you for your feedback!