How to get Always-On care, for your Samsung device

How to Get Help #1 - Phone Care

Before using our 24/7 service, diagnose your own Galaxy and optimize performance.

• Learn how to keep the device healthy with Automatic checks
• Test hardware performance, such as camera and microphone 
• Delete unnecessary data and optimizing memory performance
• Reduce battery consumption and speeding up your phone

How to Get Help #2 - Live Chat

Having trouble finding time to contact our Helpline?
Try using our Live Chat service for real-time chat support to accommodate your needs!

• When you prefer to chat because it is difficult to make a call 
• When you require tech support while device is in use
• When you try to solve a problem while receiving Live chat support simultaneously

How to Get Help #3 - Remote Support

If Call Helpline and Live Chat Service didn’t solve your problem, try using our Remote Support with tech experts on standby to solve your problems through your own devices.

• When you need to check for device settings and various status during support
• When you seek professional help to access your device through Remote Support

How to Get Help #4 - Send Feedback

Feel free to send us any additional questions or feedback. Be sure to be specific and provide details and you will receive our response with a push-notification.

• When you unable to use real-time support, such as Helpline and Live Chat Service
• When you find a software malfunction yet have no time to visit the service center for the check up

How to Get Help #5 - Call customer service

If there is a problem with your Galaxy, you can always contact our 24/7 Customer Service Helpline , available from anywhere at any time.

When you need immediate assistance with device-related inquiries.