Technical support services

We’ll make our experts available to provide proactive assessment, reliable support and escalated response, as well as tailor solutions to your organization’s specific needs.

Technical support services

We’ll make our experts available to provide proactive assessment, reliable support and escalated response, as well as tailor solutions to your organization’s specific needs.

Proactively monitoring your ecosystem and rapidly reacting to alerts

Our comprehensive suite of ongoing technical support services provides your organization with the expertise of Samsung Business engineers. We'll assess your mobile environment and provide regular reports to stay ahead of issues. And we're here to help you whenever a problem does arise.

Our comprehensive suite of ongoing technical support services provides your organization with the expertise of Samsung Business engineers. We'll assess your mobile environment and provide regular reports to stay ahead of issues. And we're here to help you whenever a problem does arise.

Tier 1 and 2 End User Support
  •  24 x 7 device, software, and user operator support
  •  End user remote diagnostics
  •  Device OS troubleshooting
  •  Line of business application support
  •  Lost/stolen device wipes    
Samsung Pro Care Technical Support
  • Direct access to Tier-3 experts for device and OS interoperability issues
  • Target of 90 seconds to an expert with unlimited support requests
  •  EMM (Enterprise Mobility Management) interoperability support
  • Single-point accountability, ownership and issue resolution
On-Site Senior Engineer
  • Advanced troubleshooting
  • Change management planning services
  • Ad-hoc technical training and guidance
  • Subject matter expert (SME) for EMM planning and infrastructure design
Tier 1 and 2 End User Support
  •  24 x 7 device, software, and user operator support
  •  End user remote diagnostics
  •  Device OS troubleshooting
  •  Line of business application support
  •  Lost/stolen device wipes    
Samsung Pro Care Technical Support
  • Direct access to Tier-3 experts for device and OS interoperability issues
  • Target of 90 seconds to an expert with unlimited support requests
  •  EMM (Enterprise Mobility Management) interoperability support
  • Single-point accountability, ownership and issue resolution
On-Site Senior Engineer
  • Advanced troubleshooting
  • Change management planning services
  • Ad-hoc technical training and guidance
  • Subject matter expert (SME) for EMM planning and infrastructure design
Tech-to-Site
  • Senior member of our team dispatched to your business location
  • On-site resolution of intricate or escalated technical issues
  • Support for technical issues and planned system changes

Extended Warranty and ADH¹

  • Extend standard warranty coverage up to three years*
  • Additional accidental damage from handling (ADH) coverage available
  • No deductible
Tech-to-Site
  • Senior member of our team dispatched to your business location
  • On-site resolution of intricate or escalated technical issues
  • Support for technical issues and planned system changes

Extended Warranty and ADH¹

  • Extend standard warranty coverage up to three years*
  • Additional accidental damage from handling (ADH) coverage available
  • No deductible

Get detailed information on our technical support services.

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©2015 Samsung Electronics America, Inc. Samsung and Samsung Business Services are both trademarks of Samsung Electronics Co., Ltd. Other company names, product names and marks mentioned herein are the property of their respective owners and may be trademarks or registered trademarks. Screen images simulated. Appearance of devices may vary.


Samsung Business Services are subject to the Samsung Business Services Terms and Conditions.
1Samsung Business Services' extended warranty program is subject to acceptance of the Extended Warranty/Accidental Damage Terms and Conditions.