Samsung AHD

The Samsung ADH Service Offering boasts three options that offer you more benefits on selected Samsung GALAXY Smartphone devices – a world first from a Device manufacturer point of view.

Product
  • Samsung GALAXY Note 3
  • Samsung GALAXY Note 3 LTE
  • Samsung Galaxy S5
General information
In order to qualify for the above benefits, you are required to register your Smartphone Device by downloading the ADH Premium application hosted on the Google Play store. [make the Google play store clickable]
Warranty Service
ADH is incorporated into the existing Samsung 24-month standard factory warranty on the selected Devices. The offering will protect your device from accidental damage during normal use. It will cover screen repairs and liquid damage repairs to your device that is damaged within the Samsung 24 month warranty period.
Offering

The ADH Premium Service Offering includes the following benefits:

Samsung Smart Swap is a world first from a Device manufacturer point of view. This Service Offering provides the Device owner with the benefit of receiving a Premium Loan Device of the same model, to minimise inconvenience while their own Device is being repaired.

Samsung Smart Pick-Up is available to Premium Device owners enjoying the innovative benefit of Samsung ADH Premium.

  • This improvement to ADH provides the Premium Device owner with the benefit of having the damaged Device collected, and the subsequent delivery of the Premium Loan Device in the event of an ADH incident.
  • 24-hour delivery in all major centres in South Africa only.

Samsung Smart Value provides the Premium Device owner with the benefit of a ‘Guaranteed Future Buyback’ (GFB) for their Device:

  • 25% buyback = 0 to 12 months.
  • This GFB is calculated against the Recommended Retail Price (RRP) at the date of Device purchase.
  • ADH Benefit post Smart Value.
  • Once an existing Premium Device has been ’Smart Valued’ and ‘Traded In’ for a new Samsung Premium Device before or during the 12th month, the balance of the ADH Benefit is transferred to the new ADH Premium Term of 24 months.

Samsung Screen Damage Each Device is allowed 2 incidents per 24-month period:

  • 1 Screen repair and 1 liquid damage repair OR
  • 2 Screen repairs OR
  • 2 Liquid damage repairs
  • Should both a liquid damage and screen damage incident occur as your first incident and at the same time, this will constitute both the first and the second incident within the 24-month warranty period and your ADH cover will cease.
  • If the second incident is both a screen damage and a liquid damage at the same time, then the ADH repair will cover the ‘greater of’ damage, be it liquid damage or screen damage, and the ‘lesser of’ damage will be for the account of the Samsung Device owner.
Warranty Period
24 months
FAQ
What is ADH Premium?

ADH Premium is a Service Offering that is Premium Device specific. It includes:
  • Samsung ADH + Smart Swap + Smart Pick Up + Smart Value
Who pays for ADH Premium?

The benefit is included at no charge to the Device owner.

How do I register for ADH Premium?

Download the ADH Premium app from the Google Play store and register via the app.

Will the app confirm my registration for ADH Premium?

Yes, a confirmation message/email will be sent to you with ADH Premium contact information for future use.

How do I report an incident and get my replacement Device?

By calling the ADH Premium contact centre. An agent will take your details and facilitate the delivery of the replacement Device immediately.

Is the replacement process similar to that of a warranty replacement?

Yes, you will keep your current SIM card, memory card, battery, back cover, charger and any other accessories when your Device is replaced or being repaired.

Does the ADH Premium product apply to warranty incidents?

No, it only applies to Accidental Damage from Handling (ADH) incidents.

Is the Premium Loan Device like for like?

Yes, you will receive the same Premium Device as the one you are having repaired.

Is there an incident fee if I damage my device accidentally?

No, an incident fee does not apply.

Do I need to provide a proof of purchase?

Yes, a proof of purchase is required.

Will the ADH Premium app provide me with a detailed explanation of my benefit?

Yes, the app is a comprehensive guide detailing your benefits. You will also receive an email after you have registered which will explain your benefits.

So ADH has been improved to provide me with an instant swap/loan Device, so that I don’t have to wait for repairs to be completed on my damaged Device?

Yes.

Is Smart Value basically a Guaranteed Future Value (GFV) for my Premium Device?

Yes, you can use this Guaranteed Future Value to buy your next ADH Premium Device and therefore pay less.

Is it calculated against the original purchase price or the current price of the Device?

It is calculated against the Recommended Retail Price (RRP) of the Device at the date of purchase – not the current trade-in price.

Which mobile Devices are covered with ADH Premium?
  • Samsung GALAXY Note 3
  • Samsung GALAXY Note 3 LTE
  • Samsung Galaxy S5
What is the call centre number for further assistance?

0861 666 646

Product
  • Samsung GALAXY S4
  • Samsung GALAXY S4 LTE
General information
In order to qualify for the above benefits, you are required to register your Smartphone Device by downloading the ADH application hosted on the Google Play store. [make the Google play store clickable]
Warranty Service
ADH is incorporated into the existing Samsung 24-month standard factory warranty on the and will protect your Device from accidental damage during normal use.
Offering

Samsung Screen Damage Each Device is allowed 2 incidents per 24-month period:

  • 1 Screen repair and 1 liquid damage repair OR
  • 2 Screen repairs OR
  • 2 Liquid damage repairs
  • Should both a liquid damage and screen damage incident occur as your first incident and at the same time, this will constitute both the first and the second incident within the 24-month warranty period and your ADH cover will cease.
  • If the second incident is both a screen damage and a liquid damage at the same time, then the ADH repair will cover the ‘greater of’ damage, be it liquid damage or screen damage, and the ‘lesser of’ damage will be for the account of the Samsung Device owner.
Warranty Period
24 months
FAQ
What are the benefits?

ADH will cover screen repairs and liquid damage repairs to your Device that is damaged within the Samsung 24-month warranty period. Each Device is allowed 2 incidents per 24-month period.

What do I need to do to activate ADH cover on my Samsung Device?

Download the ADH Android app from the Google Play Store. Using the app, you will then be prompted to register your Device.

What registration details are required?

Your name, surname, email address and mobile number.

Are there additional costs involved?

No.

Which mobile devices are covered with ADH?
  • Samsung GALAXY S4
  • Samsung GALAXY S4 LTE
What is the call centre number for further assistance?

0861 000 061
Product
  • Samsung GALAXY Trend
  • Samsung GALAXY Trend Plus
  • Samsung GALAXY Grand Neo
General information
In order to qualify for the above benefits, you are required to register your Smartphone Device by downloading the ADH application hosted on the Google Play store. [make the Google play store clickable]
Warranty Service
for the above benefits, you are required to register your Smartphone Device by downloading the ADH application hosted on the Google Play store. [make the Google play store clickable]
Offering
Samsung Screen Damage
  • 1 screen repair within a 24-month period.
  • No incident fee.
  • Take Device to your nearest Service Centre.
Warranty Period
24 months
FAQ
What are the benefits?

ADH Core allows for only 1 screen repair within the 24-month warranty period.

What do I need to do to activate ADH Core cover on my Samsung Device?

In order to qualify for the above benefit, you are required to register your Smartphone Device by downloading the ADH Core Android app from the Google Play Store. Using the app, you will then be prompted to register your Device.

What registration details are needed?

Your name, surname, email address and mobile number.

Are there additional costs involved?

No.

Which mobile devices are covered with ADH Core?
  • Samsung GALAXY Trend
  • Samsung GALAXY Trend Plus
  • Samsung GALAXY Grand Neo
What is the call centre number for further assistance?

0861 000 061

What is the difference between ADH and ADH Core?

ADH offers 2 incidents per 24-month period:
  • 1 Screen repair and 1 liquid damage repair OR
  • 2 Screen repairs OR
  • 2 Liquid damage repairs
ADH Core, which is currently available exclusively on the GALAXY Trend, GALAXY Trend Plus and GALAXY Grand Neo, allows for only 1 screen repair within the 24-month warranty period.