Samsung ADH

The Samsung ADH Service Offering boasts three options that offer you more benefits on selected Samsung Galaxy Smartphone devices – a world first from a Device manufacturer point of view.

General Information
  • ADH stands for Accidental Damage from Handling. It is a unique service provided to Samsung customers to protect their supported Samsung Galaxy device for accidental damage during normal use.
  • In order to qualify for ADH Premium you need to do the following;
    • Purchase a supported Samsung Galaxy device*.
    • Keep your proof of purchase, as per the standard factory warranty requirements. This will need to be produced when submitting an ADH repair incident.
    • Register your device via the ADH Premium application. Click here
      • The ADH service is available for supported Samsung Galaxy devices purchased in South Africa only.
      • Grey or parallel products do not qualify for this service or any form of warranty support in South Africa.
Supported Products
- Supported Product
  • Galaxy S5 (SM-G900F, SM-G900H)
  • Galaxy Note 3 (SM-N900, SM-N9005)
  • Galaxy Note 4 (SM-N910H, SM-N910F, SM-N910C)
  • Galaxy Note edge (SM-915F)
  • Galaxy S6 (SM-G920F)
  • Galaxy S6 edge (SM-G925F)
ADH Premium Benefit Period
  • 12 months from date of purchase.
    • Galaxy S6
    • Galaxy S6 edge
    • Galaxy Note 4
    • Galaxy Note edge
  • 24 months from date of purchase.
    • Galaxy S5
    • Galaxy Note 3
Offering
o Galaxy S6 and Galaxy S6 edge
  • Each device qualifies for 1 incident only for any one of the following three incident scenarios;
    • Screen damage repair only or
    • Rear glass panel repair only or
    • Both screen and rear glass panel damage repair only

o Galaxy Note 4 and Galaxy Note edge
  • Each device qualifies for 1 screen damage repair only.

o Galaxy S5 and Galaxy Note 3
  • Each device qualifies for 2 incidents only for any one of the following three incident scenarios;
    • 2 screen damage repairs only or
    • 2 liquid damage repairs only or
    • 1 screen damage repair and 1 liquid damage repair only
  • Should both screen and liquid damage occur at the same as your first incident, this will count as 2 incidents, as per the above information, and your ADH cover will cease.
  • If your 2nd incident has both screen and liquid damage at the same time then the ADH service will cover the “greater” of the damage and the “lesser” of the damage will be for the account of the Samsung device owner to settle.

o ADH Premium includes Smart Pick-Up and Smart Swap
  • Smart Pick-Up provides the owner of a premium Samsung Galaxy device with a collection and delivery service. The damaged device will be collected from the owner and returned upon completion of the repair.
    The customer must call 0861 666 646 to submit an incident.
  • Smart Swap provides the device owner with a loan device of a similar premium quality Galaxy device to use whilst waiting for the repair to be completed. The loan unit will be delivered as part of the Smart Pick-Up offering.
 
 
FAQ
General Information
  • ADH stands for Accidental Damage from Handling. It is a unique service provided to Samsung customers to protect their supported Samsung Galaxy device for accidental damage during normal use.
  • In order to qualify for ADH you need the following;
    • Purchase a supported Samsung Galaxy device*.
    • Keep your proof of purchase, as per the standard factory warranty requirements. This will need to be produced when submitting an ADH repair incident claim. Register your device via the ADH application. Click here
  • * [Bottom of General information page as subtext]
    • The ADH service is available for supported Samsung Galaxy devices purchased in South Africa only.
    • Grey or parallel products do not qualify for this service or any form of warranty support in South Africa.
Supported Products
  • Galaxy S4 (GT-I9500, GT-I9505, GT-19515)
ADH Premium Benefit Period
  • 24 months from date of purchase.
Offering
  • Each device qualifies for 2 incidents only for any one of the following three incident scenarios;
    • 2 screen damage repairs only or
    • 2 liquid damage repairs only or
    • 1 screen damage repair and 1 liquid damage repair only
  • Should both screen and liquid damage occur at the same as your first incident, this will count as 2 incidents, as per the above information, and your ADH cover will cease.
  • If your 2nd incident has both screen and liquid damage at the same time then the ADH service will cover the “greater” of the damage and the “lesser” of the damage will be for the account of the Samsung device owner to settle.
 
 
FAQ
General Information
  • ADH stands for Accidental Damage from Handling. It is a unique service provided to Samsung customers to protect their supported Samsung Galaxy device for accidental damage during normal use.
  • In order to qualify for ADH Core you need the following;
    • Purchase a supported Samsung Galaxy device*.
    • Keep your proof of purchase, as per the standard factory warranty requirements. This may need to be produced when making a claim.
    • Register your device via the ADH Core application. Click here
  • * [Bottom of General information page as subtext]
    • The ADH service is available for supported Samsung Galaxy devices purchased in South Africa only.
    • Grey or parallel products do not qualify for this service or any form of warranty support in South Africa.
Supported Products
- Supported Product
  • Galaxy S5 Mini (SM-G800F, SM-G800H)
  • Galaxy K Zoom (SM-C111, SM-C115)
  • Galaxy Grand Neo (GT-I9060)
  • Galaxy Grand Neo Plus (GT-I9060i)
  • Galaxy Trend (GT-S7560)
  • Galaxy Trend Plus (GT-S7580)
  • Galaxy Fame Lite (GT-S6790)
ADH Premium Benefit Period
  • 24 months from date of purchase.
Offering
  • Each supported device qualifies for 1 screen damage repair only.
 
 
FAQ