Warranty Information

Warranty Information

Warranty Information Warranty Information

Signature Service

    • Warranty for Signature Service Samsung Products

      (South Africa only) [Terms and conditions]
      The terms and conditions below apply to the following products that form part of the Signature Service

      Product code Description
      UA65HU9000TXXA 65" UHD TV Curved
      UA78HU9000/XFA 78" UHD TV Curved
      UA85S9ALXXA 85" UHD TV Flat
      UA55JS9000T 55" S-UHD TV CURVED
      UA65JS9000T 65" S-UHD TV CURVED
      UA78JS9500T 78" S-UHD TV CURVED
      UA85S9ALXXA 85" UHD TV Flat
      UA85JU7000TXXA 85" UHD TV Flat
      UA88JS9500T 88" S-UHD TV CURVED
      UA55KS9500 55" S-UHD TV
      UA65KS9500 65" S-UHD TV
      UA65KS8500 65" S-UHD TV
      UA78KS9500 78" S-UHD TV
      UA88KS9800 88" S-UHD TV
      RF23HTEDBSR/FA French Door Refrigerator
      RF24FSEDBSL/FA French Door Refrigerator
      RF28K9360SG/FA French Door Refrigerator
      RF34H9960S4/FA Chef Collection Refrigerator
      RF858QALAXW/FA French Door Refrigerator (T9000)
      RF31FMESBSL/FA AW4 Sparkling Refrigerator
      RH56J6907SL/FA French Door Refrigerator
      RH57H90507F/FA Food Show Case Refrigerator
      RH60H8130SL/FA Food Show Case Refrigerator
      WW10H9410EX/FA Front Load Washing Machine (WW9000)
      WD17H7300KP Washer Dryer Combo

    • The following services will now be offered to the customer purchasing any of the above products:

      - A five-year Signature Warranty.
      - Six-month exchange period.*( subject to Consumer Protection Act (“CPA”) conditions)
      - Free product delivery, installation and connection within 30 km radius of point of purchase for selected areas.
      - Disposal of packaging.
      - In-home training and registration.
      - Signature Care, which includes:

      a) A dedicated Signature Series call centre [080 726 7864] with an after-care service facility for the duration of the warranty period, at no additional cost

      1. The table below confirms the service included in the purchase of your new Samsung Signature Series Product. Should you require additional services over and above these, you may negotiate such with the installer, but Samsung Electronics South Africa will not be involved in that transaction in any way.


      *Customer to supply all electrical, water & waste outlets **Wall Bracket not included ***Customer must have existing network & connectivity active

      2. Samsung Electronics South Africa shall only cover the labour as indicated above. Any additional labour required to perform work outside of the scope of work described above for the product purchased, shall be for the expense of the customer.
      3. This service is valid for 90 days from date of purchase. Please retain proof of purchase for the product you purchased which included this service.
      4. We will do all that we reasonably can to meet the date agreed for installation. However, in the case of unforeseen circumstances beyond our reasonable control we may not be able to do so. In such circumstances we will contact you to agree on an alternative date. The Customer will also do all that he / she reasonably can to enable the installation to take place on the given date. In the case of unforeseen circumstances beyond the Customer’s reasonable control the Customer should contact us to agree on an alternative date.
      5. We will carry out any installation work for which this service was advertised for and or sold to the customer, within 30km from the store the product qualifying for this service was purchased from. If additional work is found to be necessary during the course of the installation, such work will be quoted for separately and only carried out with the Customer’s permission.
      6. It is the customer’s responsibility to ensure that concealed water pipes and electricity wires are identified to the installer before installation commences. In the event of any concealed water pipes or electricity wires being damaged during the installation process; if the installer was notified of the concealed water pipes or electricity wires then the installer will be responsible for the repair of the damage thereof however if the installer was not notified of the concealed water pipes or electricity wire then the installer cannot be held responsible for the repair of the damages thereof.
      7. It is the customer’s responsibility to ensure that, prior to the installation work starting, all furniture is removed from the area of the installation and any carpet in the installation area is rolled back.
      8. All installation work and material supplied by the installer has a 1 Year Limited Warranty from date of installation provided that the installation has not been tampered with during the period of the warranty other than by the Samsung accredited installer.
      9. The standard Samsung Electronics product terms and conditions apply on all Samsung products.
      10. Samsung’s may in their sole discretion amend these terms and conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised terms and conditions on the Samsung’s website http://www.samsung.com/za/support/warranty/signature_warranty_T&C/

    • BEFORE WE VISIT PLEASE CHECK THE FOLLOWING

      1. You are at home (or another adult over 18) is at home at the time we’ve agreed to visit.
      2. Check that you have all the parts, screws and other bits and pieces for the products you require us to install and or setup for you (not applicable if we are delivering the device to you).
      3. Have all the necessary accessories and cables.
      4. Ensure that you have a working power (electricity) outlet, working water source and waste outlet next to the area you require the installation of your new product.
      5. You have an existing internet connection and it is working (for services requiring internet connection).
      6. You have a network point or wireless network available for the product you require us to connect to the internet.

    • ON THE DAY WE VISIT YOU, WE WILL

      1. Have a chat with you about how you’d like your new products installed and or setup and offer some advice if you need it.
      2. Unpack your product take the packing away for recycling (no need to fill up your recycling bin).
      3. Connect all your devices together then tidy and run the cables in conduit if you have requested for this when booking your installation.
      4. Demonstrate the main features of your new products we have installed and or setup for you.

    • WHAT ISN’T COVERED & WHY WE CANNOT START THE INSTALLATION

      We want to make sure you know what isn’t covered by our installation service so there are no surprises when we visit you at home:

      1. We won’t personalise or optimise picture quality unless otherwise you have requested for this service when you book your installation. This service usually takes 1 Hour.
      2. We will not start an installation unless you sign and agree prior to the installation that any extra cost for additional work (that you have requested) outside of the installation scope will be for your own costs.
      3. We will not remove your existing devices and dispose of them.
      4. We cannot connect any devices if such connection would constitute an unsafe or illegal installation for whatever reason. The Technician will advise you on reasons why the installation is unsafe or considered illegal.
      5. We cannot complete the installation if you have not completed the necessary pre-visit preparations above.

Mobile Phones

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      In case of repair unit can be booked with a Samsung Authorised Service Centre.

    • Warranty period

      24 months

  • Tab
    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      In case of repair unit can be booked with a Samsung Authorised Service Centre.

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      In case of repair unit can be booked with a Samsung Authorised Service Centre.

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      In case of repair unit can be booked with a Samsung Authorised Service Centre.

    • Warranty period

      6 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      In case of repair unit can be booked with a Samsung Authorised Service Centre.

    • Warranty period

      12 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      In case of repair unit can be booked with a Samsung Authorised Service Centre.

    • Warranty period

      6 months

Home Appliances

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      In-Home or Carry in Repair

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      In-Home or Carry in Repair

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      In-Home or Carry in Repair

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      In-Home or Carry in Repair

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      In-Home or Carry in Repair

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      In-Home or Carry in Repair

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      Carry in Repair

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      In-Home or Carry in Repair

    • Warranty period

      24 months

  • Hob
    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      In-Home or Carry in Repair

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      In-Home or Carry in Repair

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      Carry in Repair

    • Warranty period

      24 months

Audio Visual Products

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase.

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase

    • Warranty period

      24 months

  • MP3
    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      In Home repair can only be performed on TV products which are larger than 40 inch. All other products are subject to a Carry In service. In order to avoid delay, please locate the nearest Samsung Authorised Service Centre, using the Samsung Service Locator to determine the most convenient Service Point. Alternatively the product may be returned to the store or place of purchase

    • Warranty period

      6 months

IT & Business

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      There is on In-home or on site repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      There is on In-home or on site repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      There is on In-home or on site repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      There is on In-home or on site repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      There is on In-home or on site repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      There is on In-home or on site repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      There is on In-home or on site repair on these products. Product can be carried to the nearest store or Samsung authorised service centre.

    • Warranty period

      6 months

Photography

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      There is on In-home or on site repair on these Camera. Product can be carried to the nearest store or Samsung authorised service centre.

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      There is on In-home or on site repair on these Camera. Product can be carried to the nearest store or Samsung authorised service centre.

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      There is on In-home or on site repair on these Camera. Product can be carried to the nearest store or Samsung authorised service centre.

    • Warranty period

      24 months

Print Solutions

  • Fax
    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      Terms and condition for booking are available at Authorised Samsung Centre.

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      Terms and condition for booking are available at Authorised Samsung Centre.

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      Terms and condition for booking are available at Authorised Samsung Centre.

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      Terms and condition for booking are available at Authorised Samsung Centre.

    • Warranty period

      24 months

    • General information

      Customer details such as: Name, Contact number.

      Product details such as: Serial no., Model no. and Proof of purchase or contract documents are mandatory requirements.

    • Warranty service

      Terms and condition for booking are available at Authorised Samsung Centre.

    • Warranty period

      24 months

 

All SAMSUNG products are covered by a full manufacturer's warranty, this warranty does not affect your statutory rights as a consumer in any way.

Some SAMSUNG products may have different Warranty terms to other products due to the nature of the product's design, manufacture or expected use.

SAMSUNG Electronics South Africa Warranty Procedure

Thank you for accessing SAMSUNG's online warranty procedure. Please refer firstly to the Owner's Manual to ensure that you have followed all the correct installation and operating procedures. In particular please refer to any trouble-shooting guide which may have been supplied with the product.

To make warranty claims simple with SAMSUNG, please follow these easy steps:

1. If you wish to make a claim under warranty, please contact your nearest authorized service centre (link) ;
2. SAMSUNG requires that you provide your original proof of purchase documents to enable you to proceed quickly in the event of a claim.
3. The warranty is in addition to (and does not exclude or modify in any way) any non-excludable statutory rights you may have (including under the Trade Practice Act).
4. It would also assist SAMSUNG, to ensure that the correct repairs are effected, if you provide with the product at the time of your claim, a detailed description of the problem you are experiencing.

Repair Service Centre Locations

Click to find your local Repair Service Centre