ServiceMaster Restore Fraser Valley relies on Galaxy Rugged smartphones to document damage, communicate with stakeholders and withstand the harsh conditions of disaster restoration. The devices provide functionality, battery power and connectivity that allow technicians to stay focused on restoring homes and businesses across British Columbia.

ServiceMaster Restore Fraser Valley is a locally owned and community-focused restoration company headquartered in Abbotsford, British Columbia. With a workforce of more than 100 employees, including close to 100 technicians, the company provides 24/7 emergency response services across the Lower Mainland, helping families and businesses recover from fires, floods, storms and other disasters.

Operating across a region that stretches from Hope to Squamish, ServiceMaster Restore Fraser Valley responds to emergencies ranging from floods and fires to storm damage and mold remediation. Technicians often work in crawlspaces, attics, burned-out structures and flooded basements, sometimes in freezing cold, summer heat or heavy rain. In these environments, mobile devices are vital for documenting damage and keeping  communication open with project managers and insurance adjusters. Across the construction and trades sector, nearly three-quarters of workers say mobile devices are critical to their jobs, yet 85% report cracked screens and 75% face frequent failures.¹ Galaxy Rugged devices help meet these challenges head on, giving ServiceMaster teams the tools they need to restore homes and businesses without delay.

ServiceMaster requires devices that are durable, dependable and easy for technicians to operate. Crews need smartphones that withstand water, dust, drops and temperature extremes while providing large bright screens and powerful cameras for accurate documentation. Long shifts demand batteries that last or can be swapped quickly, and devices must integrate seamlessly with Android applications and Knox Mobile Enrollment for fast deployment. Most importantly, devices must act as tools that keep crews focused on customers, not technology.

Samsung Galaxy Rugged smartphones meet MIL-STD-810H² and IP68³ standards, surviving dust, water, and temperature extremes.

During floods and other catastrophes, crews often work 16-hour days. Replaceable, hot-swap batteries keep devices running without downtime, allowing technicians to swap in a fresh battery on site and keep working.

Large, bright screens and dependable cameras capture detailed photos and videos at every stage of restoration. This documentation helps project managers and insurance adjusters make informed decisions, even from off site.

Knox Mobile Enrollment allow IT to configure and deploy devices in less than 30 minutes, getting phones into the field quickly.

Since adopting Galaxy Rugged devices three years ago, ServiceMaster Restore Fraser Valley has virtually eliminated device-related downtime. Before, phones broke almost monthly; now breakage is so rare the company no longer tracks repairs. This improvement reflects wider industry challenges, where more than half of construction and trades workers report cracked screens and frequent failures. Today, ServiceMaster technicians document jobs effortlessly, communicate with stakeholders in real time and focus on restoring homes and businesses without disruption.⁴

“Since deploying Galaxy Rugged devices, we’ve seen a decrease in damage to the point where we don’t track it anymore. And our techs like that they don’t have to worry about their device. It’s just like any other tool in their toolbox, it’s there, they use it and they don’t have to treat it with kid gloves.” – Rob McNicol, IT Systems Administrator, ServiceMaster Restore Fraser Valley³

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“Our techs like that they don’t have to worry about their device. It’s just like any other tool in their toolbox, it’s there, they use it and they don’t have to treat it with kid gloves.” – Rob McNicol, IT Systems Administrator, ServiceMaster Restore Fraser Valley

Explore the Galaxy XCover7 Pro and Galaxy Tab Active5 Pro and see how they help construction and restoration teams stay productive in the toughest environments.