Samsung Care+


Certified care by Samsung experts

Keep your Samsung Galaxy device protected with Samsung Care+ ― provided by authorized professionals who know what’s best for your device.

Rest easy with Samsung Care+1

Accidental Drops

Dropped your device? You can let it slide.

Water Damage

Fully soaked? Don’t worry about it.

Liquid Accidents

Spilled a drink? No need to sweat.

Loss & Theft

Lost your device? We'll replace it.

Here's what's covered

Accidental damage

Get the unlimited cover for cracks, drops or spills.2

Software issues

We’ll check and fix any issues if your device isn't running smoothly.

Certified care

Samsung certified technicians will fix your device using genuine parts.

Theft & Loss coverage

Add Theft & Loss coverage and your Samsung Galaxy device will be replaced if it's lost or stolen.

Battery replacement

We’ll replace your battery if it’s below 80% capacity.3

At home or abroad

Enjoy the benefits of Samsung Care+ at home or abroad.4,5

2 claims in 2 years

Make up to 2 claims within 2 years, and save with a low deductible per claim.

Fast repair services

Get your device repaired quickly.

Terms & Conditions Privacy policy

Upgrade with a higher trade-in value with Samsung Care+9

Buy now

Upgrade with a higher trade-in value with Samsung Care+9

Buy now

How to buy Samsung Care+

You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. See details below.

1. Buy with your new purchase

You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.

Buy now

2. Buy within 30 days of your purchase

You can buy Samsung Care+ within 30 days of purchasing your Galaxy device through your device settings, on Samsung.com or the Samsung Care+ website. Go to Samsung Care+ website for more details.

Go to site

3. Buy at Samsung Experience Stores

You can buy Samsung Care+ at Samsung Experience Stores either when purchasing your new Galaxy device or within 30 days of purchase (available in select stores). Search nearby Experience Stores.

Search nearby

How to claim your benefits

Simply follow the steps below.10

Step 1
Accidental damage happens

Dropped your device and the screen is shattered? No worries.

Step 2
Submit a claim

If you’re a Samsung Care+ member, you can easily submit a claim online, by phone or at a service center.

Step 3
Get quick repairs

Visit the nearest Samsung Customer Service for fast repairs, or request a professional to come to you.

Step 4
Pay easily with a discount

Enjoy a 50% discount on repairs applied on-site — no extra paperwork needed.

Contact us

Call our customer service at 1800 – GALAXYS (4252997)
or email concierge@samsung.com

Make a claim or check your coverage.
For more information, visit samsung.com/support

Frequently Asked Questions

Samsung Care+ aims to provide you with a suite of premium value-added services so that your Samsung Galaxy device can stay in tip-top condition at your convenience.




Services include:


  • 50% savings on out-of-warranty repairs (up to 2 times for 24M policy)

  • Service support at your doorstep (up to 2 times for 24M policy)

  • Diagnostic device checks

  • Hassle-free data transfer

  • 24/7 remote support (via Samsung Hotline and Live Chat)

  • 12 months extended warranty for Samsung Care+ (24 months)

Your cover is provided by Assurant General Insurance Limited, which is authorized by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority.

In most cases, we will provide you with an instant decision when you log your claim online. In some circumstances, we may need longer to complete the assessment. Where this is the case, we will aim to inform you of our decision within 2 working days. If we need any further details, we will contact you using the details provided.

No. Samsung Care+ will not be available for other Samsung Galaxy devices besides the eligible devices mentioned.

Yes. You can purchase the Samsung Care+ with a valid proof of purchase. Eligible Samsung Galaxy device users may sign up for Samsung Care+ at the following locations within the grace period of 14-days of your device activation:






To purchase Samsung Care+, please bring along your eligible Samsung Galaxy device in good working condition and proof of purchase to any Samsung Experience Store or Authorized Samsung Customer Service Center. Samsung reserves the right to assess the eligibility and condition of your device, and refuse sale of Samsung Care+ Pack to you in the event that it finds that your device is not eligible or not in good working condition.



Please note that Samsung Care+ is only available for local sets, purchased from Samsung Electronics Lebanon Ptd. Ltd or its authorized Lebanon telecommunication operators, dealers, or resellers.

You have within 14 of your device activation of an eligible Samsung Galaxy device to purchase Samsung Care+.



To purchase Samsung Care+, please bring along your eligible Samsung Galaxy device in good working condition and proof of purchase to Samsung Experience Store or Authorized Samsung Customer Service Centre. Samsung reserves the right to assess the eligibility and condition of your device, and refuse sale of Samsung Care+ to you in the event that it finds that your device is not eligible or not in good working condition.



Please note that Samsung Care+ is only available for local sets, purchased from Samsung Electronics Lebanon Ptd. Ltd or its authorised Lebanon dealers or resellers.

Samsung Care+ is a premium value-added service that is tied to the IMEI number of your registered Samsung Galaxy device. In the event you lose your registered Samsung Galaxy device, we will not be able to deliver the services to your registered Samsung Galaxy device.

No. Samsung Care+ is tied to the IMEI number of your registered Samsung Galaxy device and is non-transferable. You can only use the Samsung Concierge service for the registered Samsung Galaxy device.

Some of the key exclusions of Samsung Care+ are as follows.

  • Loss of your device

  • Theft where you have not purchased this level of cover

  • Not taking care of your device

  • Cosmetic damage


    • Please refer to the terms and conditions for a full list of exclusions under this policy.

    Yes, your device is covered wherever you take it once your claim has been accepted. If your device is damaged or stolen (where theft cover applies) while you’re abroad, we’ll arrange for it to be repaired or replaced when you’re back in the UK.

    You can visit any of our 4 Samsung Service Centers. For more information, please visit this link: https://www.samsung.com/lb/support/where-to-find-samsung-service-centre-in-lebanon/ Alternatively, you may call 1800-GALAXYS (1800-4252997) to arrange for a free service support at your doorstep (up to 2 times for 24M policy).

    If your device can’t be repaired, then we will provide a replacement. Under the terms and conditions of your policy, we will always try to provide a device with the same color and specification as the device we’ve replaced, but sometimes this isn’t possible due to stock availability. The replacement will be a remanufactured, not a brand-new device. Deliveries of devices will be made by courier and need to be signed for. You will receive an e-mail or a text message from our courier confirming your delivery details.

    No. Samsung Care+ is tied to the IMEI number of your registered Samsung Galaxy device and is non-transferable. We encourage you to purchase a new Samsung Care+ for your new eligible Samsung Galaxy device.

    No. A refund will not be provided.

    No. You may choose not to utilize any services offered under Samsung Care+, but no refund will be provided.

    No. There will not be an extension of the 14-day period for purchase of Samsung Care+.

    • Device and screen images simulated for illustrative purposes.
    1. A deductible may apply. Claims may be fulfilled with new or refurbished product. If the same make and model is not available, a comparable model will be substituted. Please see terms and conditions for full coverage details.
    2. Unlimited Accidental Damage from Handling. Additional restrictions may apply. Repair eligibility is subject to change. Service fees may apply. Unlimited claims for mechanical failure. Please see plan terms and conditions for full coverage details.
    3. Unlimited battery repair subject to diagnostics test confirming 79% or less battery capacity.
    4. Availability of Worldwide accidental damage cover may vary depending on the time of Samsung Care+ purchase.
    5. Worldwide accidental damage cover only applies to accidental damage to your Galaxy smartphone if overseas product repair is available.
    6. Please refer to approximate service fees at https://www.samsung.com/sg/support/mobile-devices/what-are-the-recommended-pricing-for-galaxy-smartphone-screen-replacement/
    7. Samsung Care+ prices are subject to change without notice.
    8. Samsung Care+ coverage may vary by country, model and deductibles may apply.
    9. Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ promotion benefit, registration may be required.
    10. Theft or Loss services are only available for smartphones.