How to use the fingerprint scanner on the Galaxy S10

Last Update date : Apr 21. 2022

The S10 and S10+ come with a secure Ultrasonic Fingerprint Scanner which is located on the front of the screen.

 

The sensor on the S10e is intuitively located on the Power key, making it easier than ever to unlock your phone.

The S10 and S10+ come with a built-in fingerprint recognition sensor at the bottom centre of the screen, allowing you to quickly and conveniently unlock your phone.

GIF, Set up Ultrasonic Fingerprint Scanner on the S10/S10+

Follow the steps below to register your fingerprint:

1 Go to “Settings”.
2 Tap “Biometrics and security”.
3 Tap “Fingerprints”.
4 Enter your PIN, pattern or password. If you haven’t set one, you will be asked to register one first.
5 Place your finger on the sensor area (as indicated on the screen) and keep pressing it until your fingerprint is fully captured. The fingerprint image will be completely blue when the process is complete.
6 Then, to get a full scan, rotate your finger on the sensor to capture the edges of your fingerprint.
7 Once complete, tap “Done”.
8 It will then show as “Fingerprint 1” on the display.

Please note: The scanner may struggle to recognise your fingers if they are too wet or too dry, for example in very cold weather conditions. Ensure that the fingerprint sensor area is not scratched or damaged by metal objects such as coins, keys, pens and necklaces. Press the screen so that your fingertip spreads over the wide surface of the fingerprint recognition area.

The Power key on the S10e has a built-in fingerprint recognition sensor, allowing you to quickly and conveniently unlock your phone.

GIF, Register fingerprint on the S10e

Follow the steps below to register your fingerprint:

1 Go to “Settings”.
2 Tap “Biometrics and security”.
3 Tap “Fingerprints”.
4 Enter your PIN, pattern or password. If you haven’t set one, you will be asked to register one first.
5 Place your finger on the sensor (the Power key on the right side of the phone), and keep scanning it until it reaches 100%.
6 Then, to get a full scan, reposition your finger on the sensor to capture the edges of your fingerprint.
7 Once complete, tap “Done”.
8 It will then show as “Fingerprint 1” on the display.

Please note: The scanner may struggle to recognise your fingers if they are too wet or too dry, for example in very cold weather conditions. Ensure that the fingerprint sensor area is not scratched or damaged by metal objects such as coins, keys, pens and necklaces.

To change the screen lock type and deactivate the fingerprint scan, follow the below steps:

1 Go to “Settings”.
2 Tap “Lock screen”.
3 Tap “Screen lock type”.
4 Enter your PIN, pattern or password.
5 Slide the switch next to “Fingerprints” to deactivate this screen lock type.
6 Select another lock method from the list.

To remove your registered fingerprint data, follow the below steps:

1 Go to “Settings”.
2 Tap “Biometrics and security”.
3 Tap “Fingerprints”.
4 Enter your PIN, pattern or password.
5 Tap the registered fingerprint and then tap “Remove”.

Please note: The scanner may struggle to recognise your fingers if they are too wet or too dry, for example in very cold weather conditions. Ensure that the fingerprint sensor area is not scratched or damaged by metal objects such as coins, keys, pens and necklaces. Press the screen so that your fingertip spreads over the wide surface of the fingerprint recognition area.

Thank you for your feedback!

Contact Us

Online

There are a number of a different ways of contacting us via Live Chat, Email, WhatsApp and more
Learn more

Call

Speak to one of our dedicated team of experts
Learn more

Face to face Support

Search the nearest Samsung Service Centers in your area.
Find a service center
View more