When an appliance breaks down, it can throw our daily routines into chaos. Whether it’s a malfunctioning oven that interrupts family dinners, a broken washer or dryer that delays weekend plans, or an inoperable TV right before movie or game night, these inconveniences remind us of the value of fast, reliable, and high-quality service.
To celebrate Customer Service Week (October 7-11, 2024) and this year’s theme, “Above & Beyond,” we’re shining a spotlight on our very own dedicated Samsung Care technicians who go the extra mile to restore normalcy. From innovative digital care solutions to best-in-class training, our Samsung Care pros are committed to providing a customer-first care experience no matter where you live.
Samsung provides 99.9% of the U.S. with convenient Care coverage. With programs like Samsung Beyond Boundaries, customers within a four-hour radius of a Samsung Care Center in various U.S. regions can receive at-home repairs, ensuring that even the most remote customers have access to our top-notch care. Samsung also delivers #1 Quality and Service Coverage in the U.S. for mobile devices,1 providing Galaxy owners access to more than 9,000 Samsung Mobile certified technicians with convenient walk-in, mail-in and We Come to You repair options.
Hear from some of our Samsung Care technicians as they share their rewarding experiences and the impact of delivering exceptional customer care — along with our valued customers’ reviews.
“Technician Scott, knew exactly what he was doing. He had a lot of patience with me and fixed my TV immediately after receiving the appropriate part from the factory. He was very pleasant and polite. I am 80 years old and live alone and am nervous with letting a strange man into my home, but he made me feel very comfortable. Thank you, Scott, you did wonderful job. Now I can enjoy sleeping in my own bed again. I can only go to sleep with the TV on.”
– Real customer feedback Samsung service technician, Scott
“The tech was fast, friendly, and on the ball. He had my dryer up and running quickly as well as did a full diagnostic on everything else in the unit. Samsung has been a brand I personally trust. Every cell phone I have owned has been a Samsung. I recommend their products and can attest if they go down, they get the tech out as fast as possible to resolve your issue, not many companies care like that.”
– Real customer feedback Samsung service technician, Lloyd
Underscoring Samsung’s efforts in product quality and service, the company achieved #1 customer satisfaction and #1 overall service quality among 5G mobile devices in the 2024 American Customer Satisfaction Index (ASCI®) Survey. Samsung also secured #1 rankings in TVs for overall customer satisfaction and #1 in home appliance service experience for the second year in row in the ACSI® survey.
Looking for more news or need additional support from the Samsung Care team? Visit the Samsung Care YouTube Channel, check out the Samsung Members App and Samsung Communities, or text us any time by messaging 1-800-SAMSUNG to start a conversation with a Samsung Care Pro.
1 Among leading smart phone manufacturers (in-warranty authorized locations only); based on population within 30 min. drive of walk-in service center or home van service center ($30 home van service fee).