World-class service and support for builders

World-class service and support for builders

We offer nationwide service with our 11 regional service managers, 7 parts warehouses, 6 operations support teams, and 5 builder support agents.

World-class service and support for builders

We offer nationwide service with our 11 regional service managers, 7 parts warehouses, 6 operations support teams, and 5 builder support agents.

On-site and remote service

Build with reliable warranty coverage.

Get parts and labor coverage plus a 30-day cosmetic coverage starting from Certificate of Occupancy (COO).

Get parts and labor coverage plus a 30-day cosmetic coverage starting from Certificate of Occupancy (COO).

 Builder Standard Limited Warranty  Builder Standard Limited Warranty


Builder Standard
Limited Warranty


To register, please have your homeowners go to 
www.samsung.com > Support > Register Your Product


Builder Standard
Limited Warranty

To register, please have your homeowners go to 
www.samsung.com > Support > Register Your Product
 Builder Exclusive Upgraded Limited Warranty  Builder Exclusive Upgraded Limited Warranty


Builder Exclusive Upgraded
Limited Warranty


Builder Exclusive Upgraded
Limited Warranty

Innovative service tools

Samsung Tech Guide (STG) App
The Samsung Tech Guide app puts Samsung’s technical expertise at the palm of your hands. Available to all service technicians, builder, and builder distributors with a Samsung account. Access service bulletins, view and understand error codes, and look up parts information with the STG app.
Samsung Tech Guide (STG) App
The Samsung Tech Guide app puts Samsung’s technical expertise at the palm of your hands. Available to all service technicians, builder, and builder distributors with a Samsung account. Access service bulletins, view and understand error codes, and look up parts information with the STG app.

STG for iPhone

STG for Android

STG for PC

STG for iPhone

STG for Android

STG for PC

Hear it from our satisfied partners.

“Samsung has been a great partner in making sure the product is there on time, undamaged, in the same wonderful condition that we expect it to be.” - Larry Laseter, EVP, Cortland Partners in Atlanta, Georgia
“Samsung has been a great partner in making sure the product is there on time, undamaged, in the same wonderful condition that we expect it to be.” - Larry Laseter, EVP, Cortland Partners in Atlanta, Georgia

“Samsung is the most popular appliance brand. And seeing this in our homes—and not seeing it in other homebuilding companies’ homes—gives us a distinct advantage.” - Dominick Donato, President, Medallion Home in Sarasota, FL
“Samsung is the most popular appliance brand. And seeing this in our homes—and not seeing it in other homebuilding companies’ homes—gives us a distinct advantage.” - Dominick Donato, President, Medallion Home in Sarasota, FL

Home Appliance Smart Service (HASS) App
The Home Appliance Smart Service App makes maintaining a smart home simple. Retrieve error codes for quick diagnoses, test individual components, perform post-repair functionality tests, show the customer completed repair processes on your mobile device, submit reports with pictures and comments, and confirm successful installations with the HASS app.


*HASS is currently supported by the Android platform only.
Contact: hassinfo@sea.samsung.com
Home Appliance Smart Service (HASS) App
The Home Appliance Smart Service App makes maintaining a smart home simple. Retrieve error codes for quick diagnoses, test individual components, perform post-repair functionality tests, show the customer completed repair processes on your mobile device, submit reports with pictures and comments, and confirm successful installations with the HASS app.


*HASS is currently supported by the Android platform only.
Contact: hassinfo@sea.samsung.com

Delivery and Installation Videos
Easily navigate over 100 training and installation videos. Receive accessible, hands-on demonstrations to make your appliance deliveries fast, safe, and simple.
Delivery and Installation Videos
Easily navigate over 100 training and installation videos. Receive accessible, hands-on demonstrations to make your appliance deliveries fast, safe, and simple.

Need help?

Contact us with questions about your warranty or repairs.

Contact us with questions about your warranty or repairs.

*NOTE: Cosmetic coverage included but is not limited to scratched or dinged front doors, cracked bins, or missing parts. If the unit has damage to the frame from shipping, delivery, or other sources that are beyond the ability to be fixed with a cosmetic part, it is considered physical damage. Please refer to the sales contract for more information regarding damage allowance.

Includes Range or Built-in Oven & Cooktop + Microwave or OTR Microwave or Hood + Dishwasher. Individual Builder base packages may vary. Microwave is not required.