Appliances are central to the living experience in any home. Residents' satisfaction and property managers' operational efficiency depend on machines that look good and do their jobs well. Builders and property developers rely on appliances backed by responsive, fast, and effective appliance services and warranty packages to ensure residents' great experiences in their buildings.
Quality buyers and renters expect up-to-date, stylish, and fully functioning appliances. When life is hard on a home's appliances, builders and property managers depend on fast and effective repairs to get everything working again. However, appliance services and repairs can be costly. Property managers use general guidelines to establish home maintenance costs at 1% of the property's value, much of which is spent on repairing or replacing broken appliances.
Malfunctioning or cosmetically damaged appliances can be a huge hassle, straining relationships with tenants, especially when multiple manufacturers are involved or when warranty terms are unfavorable for builders. Investing in appliances that offer robust service and warranty backups can improve ROI for the builder while offering a better user experience and peace of mind for homebuyers.
Here are some of the common challenges builders and property managers encounter when sourcing, operating, maintaining, and repairing the appliances in their homes and how Samsung's builder service and warranty packages can alleviate many of these issues.
Common appliance issues and their impact
Although household appliances aren't often covered in homebuilders' warranties, there is still an expectation that those appliances operate efficiently and without problems well into a resident's occupancy.
Appliances are integral to daily life, and residents expect reliable appliances as part of the living experience they were promised when signing on with builders. When common appliance problems arise, it helps to have service to back up each one.
Breakdowns
Appliances often seem to stop working all at once, even if the problem has been building up for some time. When the dishwasher won't drain or the dryer doesn't dry clothes, homeowners and tenants can get very quickly frustrated.
Samsung technicians and builder distributors are armed with the Home Appliance Smart Service (HASS) app, which can help them test individual components of Samsung appliances to find and diagnose any problems. With the information they receive, technicians can move quickly to locate the needed parts and perform service to get the equipment working properly.
Digital technical problems
Electronic control boards and digital technology can offer homeowners a wide range of benefits to make their lives easier. However, if an electronic piece stops working, it can quickly grind household chores to a halt.
Samsung technicians have the technological power to help detect and diagnose appliance issues to repair the problem the first time.
Service and maintenance coverage
Samsung has builders and property developers covered, with a wide range of service and some of the longest warranty coverage options curated especially for their needs including a 10-year compressor warranty, five-year sealed system coverage, and two-year Bespoke manufacturer's warranty. With 8,000 Samsung certified engineers and 2,400 field service operators, customers enjoy convenient care coverage and complete reassurance. Samsung provides 99.9% of the U.S. with coverage as customers can reach out via voice, digital and app support, even offering late night support via SMS.
Dedicated channel organization
Builders get top-notch service through a dedicated team that can support their needs any time of the day or night. The support team can help locate nearby service providers, order parts, and answer any questions related to a machine's performance or warranty.
Builders and developers customers can rely on their account managers, who are familiar with their history and individual situations, while a concierge support line is available to answer questions and direct builders' calls.
Market-leading warranties
Samsung puts its products through the toughest tests on the market to ensure they look and work as expected upon arrival. However, if something should be amiss when appliances arrive for installation, warranty service is fast and hassle-free. Warranties available to builders provide peace of mind that appliances will operate smoothly and look great well into resident occupancy. Warrantied parts are available quickly and at no additional cost to warranty subscribers.
Preparing developers for future customer needs
Samsung provides builder partners with valuable market insights to help them make the best selections to increase home values and create better customer experiences. In fact, Samsung has been America's first-choice appliance brand for eight years, designing products that are innovative, flexible and connected. By understanding the needs of homebuyers today, Samsung is developing innovations for tomorrow.
Customers covered with end-to-end excellence
Samsung has worked hard to ensure its services align with buyers' needs every step of the way. Builders benefit from helpful industry insights, a full catalog of the most popular units on the market, and a full supply of appliances ready and available in time for resident occupancy.
Unparalleled support for builders continues with a dedicated team to help with warranty questions, connections to repair teams, technical support, and seamless coverage for any broken or malfunctioning unit. Samsung's Beyond Boundaries program means that at-home appliance service is available nearly everywhere in the U.S.
Builders need appliance services that maintain attractive and effective units throughout their lifespans, backed by easy-to-use, full-coverage warranties. Samsung has developed a program for delivering on those needs that exceeds industry standards to ensure builders, property managers, and residents have the best possible experience from the time they select their units to everyday, problem-free usage.
Stringent testing for peak performance and style
Samsung's fully rounded approach to service and warranty represents an advancement in addressing the challenges builders and property managers face in selecting and maintaining appliance units in their homes. By prioritizing proactive service, technical support, and dedicated customer service teams, Samsung makes operations easier for homebuilders and improves the resident experience. In fact, Samsung received the highest number of awards in the J.D. Power 2024 U.S. Home Appliance Satisfaction Study measuring customers' satisfaction with their new home appliance.
The best part about Samsung's warranty coverage is that builders and residents may never have to use it. With comprehensive and stringent testing, Samsung works hard to ensure that the appliances work hard for residents from the first day they arrive home.
Partner with a leader in AI smart home innovation to deliver rentals that are efficient, sustainable and aligned with the future of connected living. Contact Samsung today to transform your residential projects and meet the expectations of the modern homeowner.