Welcome to the
! Please enjoy our special offers for you
Refer Friends & Co-Workers Now SPECIAL OFFERS

Commonly asked questions

What is We Come To You (WCTU)?

Offers the flexibility to have a technician come to your preferred place to perform repair services.

What are the models covered under this We Come To You promotion?

As of 3/2/2026, qualifying models include S24, S24+, S24 Ultra, S25, S25+ and S25 Ultra.

What does the We Come To You promotion include?

The promotion waives the fee to have a We Come To You Technician come to your preferred location (home, office, coffee shop).

Will I get charged if the tech finds out-of-warranty damage?

Yes, the We Come to You promotion will only assess the trip fee for standard warranty exclusions, including customer damage or customer abuse cases, not covered under the standard warranty.

What is the normal fee for We Come To You?

The standard rate for We Come To You is $29.99 + any applicable local and state taxes.
*For In-Warranty defect only on qualifying S24 and S25 model family between March 2nd, 2026 and July 1st, 2026. Standard warranty exclusions, including customer abuse and/or damage, not covered and will be subject to repair fee + $29.99 trip fee + tax. For screen repair price info visit: https://www.samsung.com/us/support/cracked-screen-repair/ .
flag
Go to site