Privacy

privacy statement

Welcome to the Privacy Statement of Samsung Electronics Canada Inc. (Samsung). On this page you will find information about our policies with respect to Personal Information and Anonymous Information that is collected through the samsung.com/ca Site and through other communications with us. Please visit this page frequently to learn of any changes to our Privacy Statement. This Privacy Statement was last modified on June 19, 2009.

Please feel free to contact our Chief Privacy Officer after reading our Privacy Statement if you have any questions or concerns:

Chief Privacy Officer
55 Standish Court
Mississauga, Ontario
Canada L5R 4B2
E-mail: privacy.officer@samsung.com

Samsung operates this Site to provide you with a convenient way of communicating with us. This Site provides you with an opportunity to learn about our products and to access our services. We endeavour to make your use of our Site an informative and satisfactory experience while protecting the privacy of your Personal Information.

Personal Information is information that is personally identifiable to you. This information includes your personal e-mail address, your home address, your home telephone number, your personal cell phone number, your age, your income, and other similar information.

Anonymous Information is information that we collect automatically through your visit to our Site but is not associated with your Personal Information. For example, your internet protocol (IP) address and internet browser type (Browser) will be Anonymous Information, except where you perform certain functions on our Site, such as using the My Samsung communication channel or participating in a contest or promotion.

This Site uses Cookies. A Cookie is a small data file of information that is stored on your computer. This information allows us to recognize your computer when you visit our Site so that we can customize and personalize the Site for you to your preferences. We do not use Cookies to access personal files on your computer. You can remove Cookies or disable Cookies by following the instructions in the help section of your Browser. However, if you remove or disable Cookies, our Site may not operate to provide you with an optimal experience.

This Site also logs IP addresses and information relating to referring websites that have brought you to our Site. This information is used to refer you to the correct pages for your geographical location and to permit our Site to keep track for you of the most recently viewed products on our Site.

We use Anonymous Information to administer and improve our Site. For example, we use IP addresses to understand the frequency of visits to certain pages on our Site and how visitors navigate through our Site. We also use Anonymous Information to identify trends involving our Site and to identify whether there are problems with our Site. We retain this information in order to assist with the administration of our Site and to compile statistics.

We collect Personal Information that you voluntarily provide to us when using certain Samsung services and when you communicate with us. For example, we collect Personal Information when you:

1. Set up a My Samsung account
2. Register a product or warranty
3. Participate in a contest, promotional contest or Power Partner Program
4. Complete a survey
5. Subscribe to a newsletter or mailing list
6. Obtain a rebate
7. Make an inquiry, compliment or complaint
8. Apply for employment with Samsung

When you do any of these things, we may ask you to provide certain information such as your e-mail address, name, home address and home phone number. We may also ask you optional questions about alternate means to contact you (such as business phone numbers, cell phone numbers, and fax numbers), your gender, age range, income range and primary language so that we can better serve you. In some cases, we may require information about your age in order to enforce the rules relating to children and minors opening a My Samsung account or entering a contest or promotion. In addition, we may give you the option to permit us to contact you with further information about Samsung, including our products and special offers.

In some cases, we may use Cookies in association with your Personal Information when you use our Site. For example, Cookies are used in association with your My Samsung account. We may use Cookies to store your login e-mail address for your My Samsung account to make it easier for you to login when you come back to the Site. We may also use Cookies to protect our Site from violations of the Terms of Use for our Site. Click here for our Terms of Use.

This Site and the services offered on this Site are not directed to children under the age of 13 years. We will not knowingly collect Personal Information from children under the age of 13.

With some exceptions, our contests and promotions are not directed to Minors (persons who are under the age of majority in their place of residence). We will not knowingly permit Minors to enter a contest or promotion in violation of a restriction on entry.

Upon learning that our policies with respect to children and Minors have been violated, we will delete all Personal Information that has been collected with respect to that child or Minor except Personal Information that is necessary to keep a record of the occurrence and to prevent further occurrences. We request that parents and legal guardians monitor internet usage of their children and Minors and help enforce our Privacy Statement.

Through your My Samsung account you can register your Samsung products, obtain support for those products, and track any repairs that have been requested. We collect this information in order to provide you with a personalized support experience to enhance ownership of your Samsung products. We collect this information so that you can access your registered products, get the latest news and alerts about your products, receive product notices (such as recall notices), download manuals and drivers and get up to the minute status on your orders and repair/exchanges. In addition, we use this information, with your permission, to identify other Samsung products and services that might be of interest to you.

We may also keep records of our communications with you, the details of your inquiry, compliment or complaint and our response. We may retain records of your purchases and rebates as well as information on products that we have provided to you. This information is to enable us to provide you with customer support services, to survey your opinions, to compile statistics and marketing information for our use, and to identify products, services, contests and promotions that would be of interest to you.

When you give us Personal Information for a promotional contest, we use that information for the purpose of administering the contest or program, unless you have also authorized us to us that information for marketing purposes.

If you wish to make an on-line purchase of one of our products, you will be redirected to the website of an authorized retailer in most situations. You will know that you are being redirected to a retailer because the retailer’s website will open in a separate Browser page. Information you provide to those retailers is not governed by this Privacy Statement. We do not guarantee the privacy of the Personal Information that you provide to those retailers. We encourage you to review the privacy policy of any retailer you make a purchase from.

We do not disclose your Personal Information to third parties, except as stated below or at the time of collecting that information from you, or as otherwise permitted or required by law.

We will disclose your Personal Information where we are required to make disclosure by law, such as if we receive a court order, a summons, or a request from a government institution who requires your Personal Information to enforce a law of Canada or any province. We may also disclose your Personal Information if it is necessary for us to collect a debt from you.

In limited cases, we may share your Personal Information with our Affiliates in the Samsung family of companies. Click here for a list of our Affiliates. We may also share your Personal Information with our third party service providers. We share your Personal Information in order to process information and data, store data, fill orders you have placed, deliver products to you, provide customer service to you, survey your interest in our products and services, assess your customer satisfaction, to advise you of contests and promotions, to administer contests and promotions, and to offer you additional products and services.

If we disclose your Personal Information to our Affiliates or to third party service providers it is solely for the purpose of assisting us. We do not sell or rent your Personal Information to others. If we disclose your Personal Information to our Affiliates or third party service providers, we require that your Personal Information remains secure, confidential, and is only used in accordance with the purposes for which it was collected and this Privacy Statement. Samsung is and will remain responsible for your Personal Information when it is disclosed to Affiliates or third party service providers.

Our Affiliates and third party service providers may be located outside of Canada. We require Affiliates and third party service providers who receive your Personal Information from us to provide your Personal Information with a comparable level of protection. However, your Personal Information will also be subject to the laws of those jurisdictions.

If you register for a My Samsung account, we ask you for permission to contact you about new products, offers and other information. We may also ask you how you would like to be contacted. You may change these preferences at any time by following the instructions to "unsubscribe" from further communications, logging into your account and making a change to your preferences, or by selecting the "close my account" option in your My Samsung account. Please note that it may take several days to process the requested change.

If we have collected Personal Information from you over the telephone or in some other manner and you would like to request that we not use your Personal Information to contact you for marketing purposes, please either choose "unsubscribe" from further communications or notify the Privacy Officer at:

Chief Privacy Officer
55 Standish Court
Mississauga, Ontario
Canada L5R 4B2
E-mail: privacy.officer@samsung.com

Please understand, however, that we may need to ask you questions involving Personal Information in order to verify your identity to process your request. We may also keep a record of our communications.

We will remove your Personal Information from our list for marketing purposes following your request. However, we may still contact you for non-marketing purposes if we need to advise you of an issue concerning your warranty or of a recall notice affecting a product that you have purchased.

We encourage you to keep your Personal Information current in your My Samsung account. The Personal Information that you provided to us in your My Samsung account may be modified by signing into your account and selecting the "modify my account" option. You may also chose the "close my account" option.

You may request access to your Personal Information that Samsung has collected by making a request in writing to the Chief Privacy Officer:

Chief Privacy Officer
55 Standish Court
Mississauga, Ontario
Canada L5R 4B2
E-mail: privacy.officer@samsung.com

You may also request that we remove your Personal Information from our records by closing your My Samsung account or by contacting the Chief Privacy Officer. However, you may no longer be able to access certain portions of the Site (such as the My Samsung account) and you may no longer be able to access certain service, such as receiving customized on-line information or notifications relating to your warranty. Although we will delete active Personal Information from our records, residual Personal Information may remain in archived records or other historical records. However, Samsung will no longer use your Personal Information for a commercial purpose.

We will maintain your Personal Information in active data if we have suspended, limited, or terminated your access to the Site for violating our Terms of Use.

By using this Site you consent to our collection of Anonymous Information. When you register for a My Samsung account, enter a contest or promotion, communicate with us, or use interactive portions of our Site, you consent to our collection of the Personal Information that you voluntarily disclose it to us. In some cases, we will also ask you to confirm your knowledge of the terms of this Privacy Statement and agreement to our Terms of Use.

We are serious about our responsibility to protect the Personal Information you give to us. We take administrative, technical and physical measures to safeguard your Personal Information against unauthorized access, unauthorized disclosure, theft and misuse. This includes limiting access of employees to and the use of your Personal Information. We take physical precautions to ensure that the computer servers on which your Personal Information is stored and archived are secure and that access to such servers is protected. We educate our employees with respect to their obligations to protect your Personal Information and we require our Affiliates and any third party service providers to take comparable steps to ensure the protection of any of your Personal Information that is disclosed to them.

Although Samsung takes precautions against possible breaches of its security systems, no company can fully eliminate the risks of unauthorized access to your Personal Information and no website is completely secure. Samsung cannot guarantee that unauthorized access, hacking, data loss or breaches of its security will never occur. The use of our Site is at your own risk.

You may be able to access third party websites through links available on this Site, such as when you make a purchase or when you wish to enter a contest with one of our promotional partners. This is for your convenience. Samsung does not have any control over those third party websites and does not provide any guarantee that the privacy practices of the hosts of those websites meets Samsung’s standards. Your use of such third party Sites, including other Samsung Sites, will be governed by the privacy policies of those Sites and not by this Privacy Statement. Your use of those websites is at your own risk.

This Privacy Statement is governed by the laws of Canada. By submitting Personal Information to us, you understand that your Personal Information will be subject to the laws of Canada.