Samsung Washing Machine Information and Error Codes

Last Update date : Apr 20. 2024
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Error codes play a vital role in making sure your washer stays in good condition, and give you a starting point if there are ever any issues. You can usually resolve error codes (also displayed as blinking lights) with a few simple steps. Here is a list of the most common error codes and the next steps to take.

Washing machine displays an error code

 

Important: Errors which have potential troubleshooting resolutions are listed first. For errors which do not have specific troubleshooting to perform, or for any other errors not listed here, see the All other errors section at the end of the list.

Errors

1E, LE, 1C, LC, LC1, 1 1C, 1 LC

 

Water level or leakage error

 

Moisture is detected somewhere it doesn't belong, or there is an issue with the sensor itself.

  1. First, look for evidence of a leak. Sometimes leaks are so small they go unnoticed. If you find a leak, fixing the leak will fix the error.
  2. Check that the hoses behind the washer (supply hoses and drain hose) are not kinked.

    Note: Do not remove the screw on the back of the washer that holds the drain hose against the washer. If the screw has been removed, screw it and the holder back in with any screw that fits. If the holder is missing, service is required.
  3. Run an empty cycle with no additives (detergent, fabric softener, etc.) and see if suds appear during the cycle. If they do, it means too much detergent or a non-HE detergent has been used. Continue to run empty cycles until there are no more suds, and then see if the code appears again.

If suds do not appear, but the code continues, visit our Support Center to request service.

 

nF, 4C, 4E, 1 4C

 

Not filling error

 

Water is not entering the washer correctly.

  1. Make sure both the hot and cold water supply hoses are connected to the correct inlets (hot to hot and cold to cold) on the washer, and that the hoses are not bent or kinked. If you do not connect the hot water line, you will get an error when the washer attempts to use hot water, which may happen even on cycles labeled Cold.

    Note: Do not use Flood Safe hoses.
  2. Open the water valves completely and leave them open as the washer is running.
  3. Make sure the drain hose is inserted properly and is not kinked. It should not be inserted more than 6 inches into the drain pipe.

    Note: Do not remove the screw on the back of the washer that holds the drain hose against the washer. If the screw has been removed, screw it and the holder back in with any screw that fits. If the holder is missing, service is required.
  4. Unplug the washer or flip the circuit breaker for the washer for 1 minute. Then, restore power and try to run a cycle.
  5. If there is dirt or debris in the water supply, it will get filtered before entering the washer, and if enough debris builds up, it will block water from entering the washer. If you want to check for debris, you'll need to turn your water supply valves back off, and disconnect the hoses from the back of the washer and look inside the washer's connections. If there is debris, carefully remove the filters and clean them. Make sure the water supply valves are fully open again after reconnecting.

If the code continues, visit our Support Center to request service.

 

nF1, 4C2, 4E2, CE, 14C2

 

Hot/cold error

 

The water from the cold water supply is extremely hot.

 

This happens when the supply hoses are swapped and cold is connected to hot while hot is connected to cold.

 

To fix this, connect the cold supply to the cold inlet and the hot supply to the hot inlet. Typically, this will require matching blue to blue and red to red.

 

This code does not indicate that service is needed.

 

nd, 5E, SE, 5C, SC, 1 5C

 

No drain error

 

Water is not draining from the washer at the correct speed (or at all).

  1. Turn off the washer and check the level.
  2. Inspect the drain hose.
  3. Clean the pump filter (front loaders only).
  4. Turn the washer back on and start a cycle.

 

OE, 0E, OC, 0C, 1 OC, 1 0C

 

Overflow error

 

There is too much water in the washer. See our guide for more information.

 

E2, bE2, 6E2, BE2*, 8E2*

 

Jammed button error

 

A button on the panel is detected as stuck or continuously pressed.

To fix this, power off the washer, and then individually touch every button on the panel. While touching each button, work it back and forth to reach all edges before releasing.

If any of the buttons are damaged, or the code returns after powering on the washer, visit our Support Center to request service.

 

*On some models, BE2 (8E2) is a Jammed Button Error. On some models it is a Mems Sensor Error (located in the All Other Errors section). See your user manual to determine which it is for your model.

 

9C1, 9C2, PF, 3E*, 2E, 9E1, 9E2, UC, 19C1, 19C2

 

Voltage error

 

There is an irregularity in the electrical current being supplied to the washer. A PF (Power Failure) Error will also occur if the power went out before the washer powered itself off, such as an outage, the washer getting unplugged, or if the circuit breaker trips. Models that are not in their country of origin may give this error code because power grids and their regulations vary between countries.

 

To fix this, confirm the washer is on its own circuit and not using an extension cord.

If the code continues, visit our Support Center to request service.

 

*On some models, 3E is a Voltage Error. On other models it is a Motor Error (located in the All Other Errors section). See your user manual to determine which it is for your model.

 

dS, d5, FL, LO, L0, dE, dE1, dE2, dC*, dC1, dL, 1 dC, 1dC4, 1dC1

 

Door error

 

The door is not detected as closed and locked.

Check that the latch is securely fixed, laundry or other items are not caught in the door, and the door is closed and secured correctly.

 

If the code cannot be corrected or if there is damage to the door or latch, visit our Support Center to request service.

 

Note:

  • This code may appear even if you are not running a cycle, if Child Lock is enabled and water is in the tub. If the door is not closed or Child Lock turned off within 30 seconds, the washing machine will drain the water from the tub.
  • FlexWash washers will display a 1dC4 error if the rubber button next to the upper washer's latch is missing. In this case, service is not required, and replacing the button will fix the error.

*On some models, dC is a Door Error. On some models it is an Unbalanced Load Error. See your user manual to determine which it is for your model.

 

SDC, 5DC

 

Detergent drawer error

 

The detergent drawer is not completely closed. The detergent drawer will click when it is completely closed.

 

SUd, 5UD, Sd, 5d, SUdS, 5Ud5

 

Excessive suds error

 

The washer has detected an over-sudsing condition and will stop for a short period to allow the suds to dissipate. The cycle will automatically continue afterwards, although the code may flash again at the end of the cycle as a reminder.

This code does not indicate that service is needed.

 

It is caused from an incorrect use of detergent. See our guide on detergent usage.

 

ddC, dC3

 

Add Door error

 

The Add Door is not detected as closed and locked.

 

Check that the latch is securely fixed, laundry or other items are not caught in the Add Door, and the Add Door is closed and secured correctly.

 

If the code cannot be corrected or there is damage to the Add Door or latch, visit our Support Center to request service.

 

dc*, Ub, U6, Ur, UE, 1 Ub, 1U6

 

Unbalanced Load Error

 

The current load in the washer is unbalanced inside the tub. A Ur code (Unbalanced Load Retry) means the washer is going to try to add more water, try to balance the load, and then try the spin cycle again. This will extend the length of the cycle. A Ur code does not mean that there is an issue with your washer, it's just there to tell you what's happening.

 

All the other codes in this section mean the washer will fail to complete the cycle because the load is unbalanced.

 

  1. Untangle and rearrange the laundry to be more balanced within the tub.
  2. Close the door and restart the cycle (push the Start button).

 

*On some models, dc is an Unbalanced Load Error. On other models it is a Door Error. See your user manual to determine which it is for your model.

 

Cb, C6

 

Calibration mode

 

Calibration mode is used to recalibrate the weight detection of the washer. Weight detection is used to adjust the water amount used per cycle. It's a step typically performed at the very end of installation.

Calibration mode will rotate the tub or drum back and forth for 1-3 minutes and then end by itself. However, Calibration mode will not calibrate correctly unless the washing machine is empty. If there is something in the washing machine, remove it and then run Calibration mode again with the washer empty, so your washer is properly calibrated. See your user manual for instructions on Calibration mode.

 

CL

 

Child Lock

 

On newer models of washers, this code will display when Child Lock mode has drained water from the tub. It does this whenever Child Lock mode is turned on, the level of water in the tub is unsafe, and the door has been opened. To clear the code, turn the washer off and back on, or turn off Child Lock.

 

dn

 

Downloading

 

The washer is downloading an update. During the update, the controls will not respond, including the dial. Updates take about 15 minutes and the message will disappear when the update is complete. Keep the washer powered on while the download completes.

 

If the washer has displayed this code for more than 30 minutes, while continuously powered on and with no Wi-Fi connection issues, then visit our Support Center to request service.

 

Refill detergent or softener

 

Your auto dispenser is empty and needs refilling. The message will clear during the next cycle you run after filling the compartment(s). The detergent message will clear during the wash cycle, and the softener message will clear during the rinse cycle. 

 

All other errors

 

These errors typically relate to sensors or the electronic components in the washer reporting that they are not working correctly.

 

Samsung has many different makes and models of washers. If you do not see an error you have received, or if any of the errors below occur:

 

  1. Power off the washer for 2-3 minutes.
  2. Power it back on.
  3. Restart the cycle.
  4. If the error continues, visit our Support Center to request service.

 

  • 9C6 - High Temperature Circuit Error
  • 9C7 - Hardware Overcurrent Error
  • 9C8 - Software Overcurrent Error
  • 18:8J - Model Option Error
  • 3E, 3C, E3, 1 3C - Motor Error
    (To determine if a 3E error is a Motor Error or a Voltage Error, see the user manual for your model.)
  • AE, AE6, AEb, AC6, ACb, AC, AC4, AC3, AC5, AE8, AEB, AE4, AE3, AE5, 1AC6, 1 AC, AC7 - Communication Error
  • AE3 - DR Ready Modem Error
  • 8E, 8E1, 8E2, BE, BE1, BE2, 8C, BC, 8C1, 8C2, BC1, BC2, 1 8C, 1 BC, 18C1, 1BC1, 18C2, 1BC2 - Mems Sensor Error
    8E, BE - Vibration Sensor Error (Some Models)

    (To determine if a BE2 (8E2) error is a Mems Sensor Error or a Jammed Button Error, see the user manual for your model.)

 

  • tE, tE1, tC - Temperature Sensor Error
  • HC, HE, HE1, Hr, 1 HC - Heater Error
  • PC, PE - Clutch Position Error
  • PC1, PE1 - Clutch Hall Signal Error
  • IE, SF, 5F, SF1, SF2, SF3, 5F1, 5F2, 5F3, 1 SF - System Error
  • Sr, 5r - System Relay Error
  • bE, 6E - Motor Speed Sensor Error
  • 7E - SilverCare Error

 

Blinking lights appear on the washing machine

 

Important: Some models of washing machines don't have a digital display, so when it's time to display an error code, they will use blinking lights instead. The combination of blinking lights determines what the code is. However, since lights may blink as part of regular use, you should really only consider this an error code if the washing machine isn't working normally, such as stopping mid-cycle.

Garment +

The t-shirt with a + icon indicates you can pause the cycle to add more clothing.

Some front load washers have an Addwash door which makes it even easier to add more clothing during a cycle.

Child Lock

The smiley face icon indicates Child Lock is turned on. All buttons other than the Power button and the control knob are disabled. On some models, the door also locks.

Delay Start

The clock icon indicates Delay Start is in use. A cycle is prepped to start at the specified time.

Door Lock

The padlock (without a smiley face) or key icon indicates the door is locked. The door locks when a cycle is in progress or at any other time when it is not safe to open the door. Do not try to open the door while this icon is lit.

Time Remaining

The hourglass icon indicates that a timed cycle is being run. The number displayed on the panel is the time remaining in the cycle.

Signal Off

The slashed speaker icon indicates signal sounds (that occur at the end of a cycle) are turned off.

Pure Cycle or Self Clean

The sparkly washer tub icon will display after a certain number of washes. This may vary slightly between models based on the size of your washer. Although you do not need to run a Pure Cycle or Self Clean cycle immediately, we recommend that you run one at your earliest opportunity.

Extra Rinse

The basin of water with a + icon indicates the Extra Rinse option is turned on. Extra Rinse adds additional time to the rinse portion of the cycle, to more thoroughly remove laundry additives and perfumes.

Steam

The two clouds of vapor icon indicates the Steam option is turned on. Steam is used for heavily soiled, colorfast garments, to improve stain treatment and use less water in a cycle.

Interior Lamp

The light bulb icon indicates the lamp inside the washer is turned on.

Smart Control

The Wi-Fi icon indicates the washer is connected to both the home's Wi-Fi and SmartThings.

On models that are stacked with a Multi-Control Kit, a W or D will indicate whether it is the washer or dryer that is connected.

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