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  • [Support News] Official Memorandum Galaxy Note 7

    Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. To date (as of September 1) there ha...

    Sep 08, 2016

  • [Support News] Official Memorandum Galaxy Note 7

    Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. To date (as of September 1) there ha...

    Sep 08, 2016

  • [Support News] Customer Service FAQ for Smart TV Voice Recognition Concern

    What does the voice data do / what is it used for? • The voice recognition feature allows you to control the TV by using commands such as “Channel up/down” or “Volume up/down.” It also allows you to search for content – for example “Basketball games” so that the select Smart TVs can make recommendations. Is ...

    Feb 20, 2015