OfficeServ Applications


Maximize your resources and transform the way you work. Productivity boosters and collaboration enhancers to build customer’s trust, loyalty and satisfaction.

  • Full-featured applications
  • Ideal for mobile workforce
  • Simple feature configuration
  • Easy-to-use applications
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Product Features


OfficeServ Communicator and Messenger

With Samsung’s OfficeServ™ Communicator Basic or OfficeServ™ Communicator Professional with Messenger, you can seamlessly bring together voice, video, and instant messaging capabilities. Both versions of OfficeServ Communicator (Basic and Professional) operate in three modes that can be changed on the fly, so you can switch from Deskphone to Softphone or UCphone whenever you need to.


OfficeServ Operator

Essential for business operators, receptionists, and people who manage high volume on calls, the OfficeServ Operator is fully integrated with your voice and data infrastructure to maximize the responsiveness of your organization. Features include: extension information, department queues, notes facility, hold, and contact information.


OfficeServ Link and OfficeServ EasySet

The OfficeServ Link application is a software application that links Samsung telephone systems to a Windows based computer. The OfficeServ EasySet application is a management tool designed to give OfficeServ users a simple and friendly way to configure the features and button assignments of their Samsung digital telephones. EasySet provides various features: station lock, change password, call forward, station name, call logging, button programming, speed dial, date display, and more.


OfficeServ Softphone

Ideal solution for telecommuters and road warriors, the OfficeServ Softphone is a Windows-based software application that allows mobile workers to access their business telephony communications seamlessly and reliably as if they were at their own desk, wherever and whenever. Features include: Access Voice Mail and Message Notification, Calling Party Name/Number Display, Conference/Group Conference, Transfer/Hold/Call Forwarding, Import/Export Outlook Contacts, look up and dial directly from Personal Directory, Call Logs/History, Send short messages to other Softphone users.


OfficeServ Call

Samsung OfficeServ Call is an easy-to-use and cost-effective call management application for call logging, contacts, scheduling, and digital telephone programming. OfficeServ Call offers computer users a comprehensive range of telephony and call management functions at the desktop including: screen-pop Microsoft® Outlook records based on caller ID, answering and dialing calls with a click, change your station settings, call log for incoming and outgoing calls, display the status of other extensions.


Microsoft Windows is a registered trademark of Microsoft Corporation in the USA and/or other countries.


OfficeServ Communicator & Messenger

UC Phone mode

OfficeServ Softphone

Import/Export Outlook contacts

OfficeServ Operator

Busy lamp field indication

OfficeServ Communicator & Messenger
Softphone Mode Allows to dial, answer release, transfer, hold, host conference calls from desktop
Deskphone Mode Desktop call control
Video Call Yes
Caller ID Yes
Access Network Directory Service Via Microsoft Exchange or a similar server
Configuration Tool Allows personalization of your phone’s features with ringtones, pictures, and an enhanced phone book
Instant Messaging Real-time communication at a distance - Only avalaible for Communicator Professional
Whiteboarding Allows to collaborate and brainstorm with one another right from their desktops - Only avalaible for Communicator Professional
File Transfer Enables to exchange files from within the chat window - Only avalaible for Communicator Professional
Presence Awareness Quickly detects a participant’s availability for a time-sensitive discussion - Only avalaible for Communicator Professional
OfficeServ Operator
Setup and Configuration Easy plug and play installation
Extension Information Displays Call Forwarding details
Conference Call Setup Easily initials conference calls
Note Facility Adds reminder message to waiting calls
Hold Easily holds, parks, and repeats hold actions with one key
Contact Information Displays caller name, number, and details for active calls
OfficeServ Link/Easy Set
Features Station Lock, Change Password, Call Forward, Station Name, Call Logging, Button Programming, Speed Dial, Date Display, Alarm Reminder, Programmed Message, Set Answer Mode
Phone System Requirements OfficeServ 7100 (4.01 or higher), OfficeServ 7200 (2.4x or higher), OfficeServ 7400 (3.3x or higher)
PC Requirements MS Windows 2000/XP/2003/Vista Operation System, Pentium 4 - 1.6GHz (or higher) processor, 512 MB RAM & 20 GB (or larger) hard disk drive
Other Requirements CD-ROM, 10/100 NIC, VGA Monitor, TCP/IP Configuration
OfficeServ Softphone
Phone System Requirements OfficeServ 7100 (4.04a or higher), OfficeServ 7200 (2.69 or higher), OfficeServ 7400 (3.34 or higher)
PC Requirements MS Windows 2000/XP/2003/Vista Operation System, Pentium 4 - 1.6GHz (or higher) processor, 512 MB RAM & 20 GB (or larger) hard disk drive
OfficeServ Call
Incoming Calls Pop-up screen notification
Call Answering & Dialing Easily answers and dials with a mouse click, On-screen computer dialing from MS Outlook contacts
Drap Call Control Yes
Call Log History Tracks Yes
Scheduling Services Yes

Features and specifications are subject to change without prior notification


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Troubleshooting Guide

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