Samsung Call Management Suite (CMS)

NES-S100-IC03

Samsung CMS is a total call management solution that fully integrates with your Samsung phone system. With Samsung CMS, users are able view real-time and historic call statistics check the status of other extensions and record all external phone calls. Available in three fully integrated modules, Samsung CMS provides all the business tools you need for your telephone system.

AT A GLANCE

Samsung CMS is a total call management solution that fully integrates with your Samsung phone system. With Samsung CMS, users are able view real-time and historic call statistics check the status of other extensions and record all external phone calls. Available in three fully integrated modules, Samsung CMS provides all the business tools you need for your telephone system.
  • Increased Efficiency
  • Enhanced Productivity
  • Streamlined Operations
  • Drive Customer Retention and Job Satisfaction

Features

CMS-Report-Dashboard

CMS Report: Log and Analyze your Communications

This module gives managers complete visibility of call traffic and call costs for single or multiple sites, individuals, departments or clients.

Record

CMS Record: Keep a Secure Record of All Calls

Samsung CMS Record provides call recording, quality monitoring and call evaluation. Use it to store, find, playback, archive and email encrypted recording.

CMS-Contac-Center-Modelling

CMS Contact: Contact Center Analytics

CMS Contact delivers call center analytics via dashboards and group wallboards, supervisor control, agent desktop and automated dialing.

CMS-Features

CMS Contact: Supervisor Control and Dialing

The CMS supervisor control and CMS Agent licenses enable agent call control. The Agent Control Server enables supervisors to control and view live agent status. Campaigns and follow-ups are made easy for the call handler and the business gains from increases in productivity.

Specifications

  • CMS Report

    Dashboards and reporting

  • CMS Record

    Call recording and quality monitoring

  • CMS Contact

    Supervisor dashboards, report and agent control; Agent desktop software
    Progressive and predictive outbound dialers

Full Specifications

CMS Report

  • Dashboards and reporting

CMS Record

  • Call recording and quality monitoring

CMS Contact

  • Supervisor dashboards, report and agent control; Agent desktop software
    Progressive and predictive outbound dialers

Services

  • Services
    Professional services and support (optional)

System Compatibility

  • Samsung Communication Manager
    SCM 4.0 and higher
  • OfficeServ 7000 Series
    V.4.75 and higher
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Knowledge Center

Samsung Call Management Suite (CMS)

Samsung Call Management Suite (CMS)

Explore Samsung CMS that fully integrates with Samsung phone systems and provides in-depth call reporting, recording, and contact center analytics.

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CMS Record

Samsung CMS Record

Samsung CMS Record, a fully integrated module of the Samsung CMS, is a complete call management and recording solution managed from a single work station or server.

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CMS Contact

Samsung CMS Contact

Samsung CMS Contact comprises of 4 elements to effectively manage a contact center: CMS Supervisor, CMS Agent Supervisor Control, CMS Agent Seat License and CMS Dial.

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