Samsung Call Management Suite (CMS)

NES-S100-IC03

Samsung CMS is a total call management solution that fully integrates with your Samsung phone system. With Samsung CMS, users are able view real-time and historic call statistics check the status of other extensions and record all external phone calls. Available in three fully integrated modules, Samsung CMS provides all the business tools you need for your telephone system.

  • Increased Efficiency
  • Enhanced Productivity
  • Streamlined Operations
  • Drive Customer Retention and Job Satisfaction
  • See Specifications
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Product Features

CMS-Report-Dashboard

CMS Report: Log and Analyze your Communications

This module gives managers complete visibility of call traffic and call costs for single or multiple sites, individuals, departments or clients.

Record

CMS Record: Keep a Secure Record of All Calls

Samsung CMS Record provides call recording, quality monitoring and call evaluation. Use it to store, find, playback, archive and email encrypted recording.

CMS-Contac-Center-Modelling

CMS Contact: Contact Center Analytics

CMS Contact delivers call center analytics via dashboards and group wallboards, supervisor control, agent desktop and automated dialing.

CMS-Features

CMS Contact: Supervisor Control and Dialing

The CMS supervisor control and CMS Agent licenses enable agent call control. The Agent Control Server enables supervisors to control and view live agent status. Campaigns and follow-ups are made easy for the call handler and the business gains from increases in productivity.

Specifications

CMS Report

Dashboards and reporting

CMS Contact

Supervisor dashboards, report and agent control; Agent desktop software
Progressive and predictive outbound dialers

CMS Record

Call recording and quality monitoring

Services
Services Professional services and support (optional)
System Compatibility
Samsung Communication Manager SCM 4.0 and higher
OfficeServ 7000 Series V.4.75 and higher

Features and specifications are subject to change without prior notification

Support

See All Support Options

Manuals/Downloads

Download Manual with English, Spanish and Korean version as well as Drivers.

Troubleshooting Guide

Use our interactive tool to fix common problems.

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