Samsung CMS is a total call management solution that fully integrates with your Samsung phone system. With Samsung CMS, users are able view real-time and historic call statistics check the status of other extensions and record all external phone calls. Available in three fully integrated modules, Samsung CMS provides all the business tools you need for your telephone system.
This module gives managers complete visibility of call traffic and call costs for single or multiple sites, individuals, departments or clients.
Samsung CMS Record provides call recording, quality monitoring and call evaluation. Use it to store, find, playback, archive and email encrypted recording.
CMS Contact delivers call center analytics via dashboards and group wallboards, supervisor control, agent desktop and automated dialing.
The CMS supervisor control and CMS Agent licenses enable agent call control. The Agent Control Server enables supervisors to control and view live agent status. Campaigns and follow-ups are made easy for the call handler and the business gains from increases in productivity.
Dashboards and reporting
Supervisor dashboards, report and agent control; Agent desktop software
Progressive and predictive outbound dialers
Call recording and quality monitoring
|Services||Professional services and support (optional)|
|Samsung Communication Manager||SCM 4.0 and higher|
|OfficeServ 7000 Series||V.4.75 and higher|
Features and specifications are subject to change without prior notification