NES-S100-IC03

Samsung Call Management Suite (CMS)

for Business
Samsung CMS integrates with your Samsung phone system to provide in-depth call reporting, dashboards, wallboards, call recording, contact centre analytics and agent call control.
Samsung Call Management Suite (CMS)
Samsung Call Management Suite (CMS)
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At a Glance
Samsung CMS is a total call management solution that fully integrates with your Samsung phone system. With Samsung CMS, users are able view real-time and historic call statistics check the status of other extensions and record all external phone calls. Available in three fully integrated modules, Samsung CMS provides all the business tools you need for your telephone system.
  • Increased Efficiency
  • Enhanced Productivity
  • Streamlined Operations
  • Drive Customer Retention and Job Satisfaction
At a Glance
Samsung CMS is a total call management solution that fully integrates with your Samsung phone system. With Samsung CMS, users are able view real-time and historic call statistics check the status of other extensions and record all external phone calls. Available in three fully integrated modules, Samsung CMS provides all the business tools you need for your telephone system.
  • Increased Efficiency
  • Enhanced Productivity
  • Streamlined Operations
  • Drive Customer Retention and Job Satisfaction
Features
CMS Report: Log and Analyze your Communications
This module gives managers complete visibility of call traffic and call costs for single or multiple sites, individuals, departments or clients.
CMS Record: Keep a Secure Record of All Calls
Samsung CMS Record provides call recording, quality monitoring and call evaluation. Use it to store, find, playback, archive and email encrypted recording.
CMS Contact: Contact Center Analytics
CMS Contact delivers call center analytics via dashboards and group wallboards, supervisor control, agent desktop and automated dialing.
CMS Report: Log and Analyze your Communications
This module gives managers complete visibility of call traffic and call costs for single or multiple sites, individuals, departments or clients.
CMS Record: Keep a Secure Record of All Calls
Samsung CMS Record provides call recording, quality monitoring and call evaluation. Use it to store, find, playback, archive and email encrypted recording.
CMS Contact: Contact Center Analytics
CMS Contact delivers call center analytics via dashboards and group wallboards, supervisor control, agent desktop and automated dialing.
CMS Contact: Supervisor Control and Dialing
The CMS supervisor control and CMS Agent licenses enable agent call control. The Agent Control Server enables supervisors to control and view live agent status. Campaigns and follow-ups are made easy for the call handler and the business gains from increases in productivity.
CMS Contact: Supervisor Control and Dialing
The CMS supervisor control and CMS Agent licenses enable agent call control. The Agent Control Server enables supervisors to control and view live agent status. Campaigns and follow-ups are made easy for the call handler and the business gains from increases in productivity.
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Specifications
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Services
Services
System Compatibility
Samsung Communication Manager
OfficeServ 7000 Series
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Resources
Samsung Call Management Suite (CMS)
Explore Samsung CMS that fully integrates with Samsung phone systems and provides in-depth call reporting, recording, and contact center analytics.
Samsung CMS Record
Samsung CMS Record, a fully integrated module of the Samsung CMS, is a complete call management and recording solution managed from a single work station or server.
Samsung CMS Contact
Samsung CMS Contact comprises of 4 elements to effectively manage a contact center: CMS Supervisor, CMS Agent Supervisor Control, CMS Agent Seat License and CMS Dial.
Samsung Call Management Suite (CMS)
Explore Samsung CMS that fully integrates with Samsung phone systems and provides in-depth call reporting, recording, and contact center analytics.
Samsung CMS Record
Samsung CMS Record, a fully integrated module of the Samsung CMS, is a complete call management and recording solution managed from a single work station or server.
Samsung CMS Contact
Samsung CMS Contact comprises of 4 elements to effectively manage a contact center: CMS Supervisor, CMS Agent Supervisor Control, CMS Agent Seat License and CMS Dial.

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This product may be covered by one or more U.S. patents and any foreign patent counterparts identified at www.cmspatents.com
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