A Bluetooth connection is not established or your Galaxy Watch Active2 and the mobile device are disconnected
Last Update date : Nov 23. 2020
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• Ensure that the Bluetooth feature on both devices is activated.
• Ensure there are no obstacles, such as walls or electrical equipment, between the devices.
• Ensure that the latest version of the Galaxy Wearable app is installed on the mobile device. If necessary, update the Galaxy Wearable app to the latest version.
• Ensure that your Galaxy Watch Active2 and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.
• Restart both devices and launch the Galaxy Wearable app on the mobile device again.
• Ensure there are no obstacles, such as walls or electrical equipment, between the devices.
• Ensure that the latest version of the Galaxy Wearable app is installed on the mobile device. If necessary, update the Galaxy Wearable app to the latest version.
• Ensure that your Galaxy Watch Active2 and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.
• Restart both devices and launch the Galaxy Wearable app on the mobile device again.
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