Upgrade Firmware

IMPORTANT: Visit Samsung Support and locate your specific device for detailed upgrade instructions. An update may not be available for your device due to wireless-service-provider limitations, lack of update, or unsupported models.

NOTE: A software update will not be available unless you are on an approved Samsung OS and model that is recognized by Kies. In addition, each device model model maintains a separate FAQ with device update instructions.

Getting Started

Prior to connecting your device to your PC, review the following information to ensure your connection runs smoothly.

    • Ensure that there is only one version of Kies downloaded onto your PC.

    • Close all running programs prior to opening Kies 2.6.

    • Connect your USB cable directly to your PC and not through a hub.

    • For additional assistance, please contact your PC manufacturer or Samsung device seller.

Upgrading Your Firmware

1. Connect your device to your computer using the USB cable. Firmware upgrades are available only when you connect your device via USB.

2. Open Kies. When a new version of firmware is available, you will see a notice on the Basic information tab.

3. Click Firmware upgrade to start the upgrade process.


4. A pop-up message may also display when you connect your device to Kies. If so, click Update.


5. You will be taken through the backup process to preserve all of your data.

NOTE: Kies 2.6 is only available for use on a Windows® platform.