Accessibility
Accessibility that empowers everyone
We strive to incorporate technological innovation so that all our customers can enjoy using our products and services.
Creating Better
Pathways for All
- Engaging
Communities -
We see and create with diverse
perspectives for meaningful change
- Promoting
Equity - We offer equitable ways to experience
the best of our products and services
- Lasting
Commitment -
We invest in building an inclusive
culture
and process to create
experiences that
benefit all
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Accessibility Office
Our Accessibility Office serves as a platform to bring together specialists of different organizational units, including user experience, design, development, quality assurance, standards, service, I&D, training, and communications. The Accessibility Office drives company-wide governance and provides the technological support necessary to improve accessibility for all customers using our products and services. A central priority is enhancing usability for customers with disabilities, ensuring that all users can seamlessly benefit from new technologies and services in the AI era.
In addition, we actively engage with academic institutions, research organizations, and industry experts through our participation in the Digital Accessibility Standardization Forum and the User Accessibility Expert Committee. These partnerships enable us to stay attuned to international standardization trends while establishing and refining accessibility guidelines tailored to market requirements in South Korea. Furthermore, we remain committed to complying with accessibility standards both in South Korea and abroad.
Assisting the senses
with technology
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Open the Vision accessibility popup
Vision
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Open the Hearing accessibility popup
Hearing
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Open the Movement accessibility popup
Mobility
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Open the Recognition accessibility popup
Cognition
Winning awards for accessibility
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Six-time winner of the CES Innovation Award for the category of accessibility
(2015~2018, 2021, 2023)
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Two-time winner of the CES Best of Innovation Award in TV
(2016, 2021)
Electronics Show
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Six-time winner of the CES Innovation Award for the category of accessibility
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TV, Winner of U.K.’s RNIB Inclusive Society Award
(2016)
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Attained U.K.’s RNIB* Tried and Tested Accreditation for our TVs for three consecutive terms
(2020-2022, 2022-2024, 2024-2026)
National
Institute
of Blind People
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TV, Winner of U.K.’s RNIB Inclusive Society Award
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Winner of the Best of Best Ergonomic Design Award presented by the Ergonomics Society of Korea
- Bespoke AI Dishwasher
(2025)
- Bespoke AI Dishwasher
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Winner of the Special Ergonomic Design Award presented by the Ergonomics Society of Korea
- Bespoke AI Hybrid Refrigerator
- Bespoke Jet Bot Combo™ AI Steam robot vacuum cleaner
(2025)
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Winner of the Best of Best Ergonomic Design Award presented by the Ergonomics Society of Korea
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Winner of the Best of Best Ergonomic Design Award presented by the Ergonomics Society of Korea
- Bespoke AI Family Hub™
- Bespoke AI Laundry Combo™
(2024)
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Winner of the Special Ergonomic Design Award presented by the Ergonomics Society of Korea
- Bespoke Jet Bot Combo™ AI Steam robot vacuum cleaner
(2024)
- Bespoke Jet Bot Combo™ AI Steam robot vacuum cleaner
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Winner of the Best of Best Ergonomic Design Award presented by the Ergonomics Society of Korea
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Winner of the Best of Best Ergonomic Design Award presented by the Ergonomics Society of Korea
- Bespoke Grande AI One Body Top Fit
(2023)
- Bespoke Grande AI One Body Top Fit
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Winner of the Universal Design Excellence Ergonomic Design Award presented by the Ergonomics Society of Korea
- Bespoke Jet™ AI
(2023)
- Bespoke Jet™ AI
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Winner of the Best of Best Ergonomic Design Award presented by the Ergonomics Society of Korea
Privacy
Personal information is protected
based on three principles
We collect only the minimum personal information necessary for the intended purpose and process it transparently and securely.
We also consistently seek ways to provide industry-leading privacy protection solutions
to ensure that personal information is accurate, complete, and up to date, while respecting users’ choices.
We work hard to act preemptively against potential risk factors, leveraging advanced security technologies engineered
to provide customers with full control over their personal information.
Your privacy. Secured.
Three principles for
protecting customers’
personal data
- Transparency
- We transparently share the details on our collection and processing of personal information.
- Security
- All our products are designed to provide reliable services and securely protect users’ personal information.
- Choice
- We enable users to choose the type and extent of personal information to be collected, accessed, and shared.
Accessing, deleting, and updating
your personal data
all at once,
with Samsung's privacy policy
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Protecting what’s
Privacy protection management
important
with a
secure system -
Ensuring that all
Privacy protection operation and training
employees
take the lead in
protecting
personal
information -
Responding promptly and
Data breach response process
transparently in any
situation -
Targeted advertisement
Efforts to Ensure Responsible Advertising
with enhanced privacy
protection
Security
Strong security that puts users at ease
We strive to build more robust security systems in the face of increasingly sophisticated cybersecurity threats. In addition, we will strive to strengthen
the security ecosystem in collaboration with a wide range of stakeholders, so that users can enjoy the digital environment more safely.
Four pillars of our cyber security control
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Prevention & Hardening
Our security system is built to
meet
stringent standards. - Detection We remain vigilant at all times.
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Response
We respond quickly and
accurately. - Prediction We are ready for the future.
Keeping it safe with
Samsung Knox
We are expanding Samsung Knox from smartphones, tablets and smart TVs to smart home appliances, IoT and 5G devices,
protecting devices step by step, from chipsets to operating systems (OS) and applications.
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Samsung Knox’s
security principles Learn more
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Improved features in Samsung Knox
and security updates Learn more
Improving our
security
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Key activities for
information security Learn more
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Protecting core
semiconductor
technology
and customer data Learn more
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Advancing research in
security technologies Learn more
AI Ethics
Samsung Electronics’ Commitment
to AI Ethics Principles
Samsung Electronics is committed to AI Ethics Principles. We aim to create human-centered devices that are
safe, helpful and continuously learning through AI technology, whenever and wherever they are used.
- Fairness
- Transparency
- Accountability
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Samsung Electronics’
Implementation of AI Ethics Principles
Approach for Responsible AI -
Our Bixby app knows
AI ethics for Bixby
what to protect
Open Innovation
Working together without limits
One company alone cannot change the world. That’s why we are making a difference through our collaborative 3P strategy
to pursue Open Source projects, secure talented people and operate a stable and systematic development process.
Our 3P strategy fosters
Open Source
competitiveness
- Project Lead Open Source projects on core topics Open Source
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People
Secure talent and collaborate with
diverse external developers Talent and collaboration - Process Operate a stable development system Operating system
Samsung Tech
Conference (STC)
Evolving from the Samsung Open Source Conference, held since 2014, the event has been rebranded and expanded into the Samsung Tech Conference (STC).
STC serves as a global forum for software developers to discuss and collaborate on novel research and innovative technologies, such as Artificial Intelligence (AI), the Internet of Things (IoT), 5G, cloud computing, and big data. Amid a rapidly changing technological landscape, the conference provides a vital platform for sharing core technologies and vision as the world transitions from Digital Transformation (DX) to AI Transformation (AX).
Under the themes of Learn, Share, and Network, Samsung Electronics has fostered strong, lasting relationships with software developers through over 500 sessions attended by more than 20,000 participants as of 2025.
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We are dedicated to
Samsung Science and Technology
investing
in
fundamental sciences
Customer Safety & Quality
Quality for all, safety for everyone
Samsung Electronics prioritizes customer safety and product quality from the product planning and development stage.
We provide prompt and convenient services should issues arise during product use.
Vision
Perfection in Quality and Service
for the Best Customer Experience
- Quality
- Establishment and
operation of
quality risk
management system
- Service
- Establishment and
operation of
global service
system
Quality Management
Code of Conduct
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Customer
SatisfactionWe always think and act from the customer's perspective, delivering top-tier quality and services that exceed expectations.
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Adherence to
PrinciplesWe continuously advance our AI-driven systems and strictly adhere to rules and processes to ensure sustainable quality management.
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Data-Driven
ApproachWe make objective, rational decisions grounded in rigorous data analysis and leverage workflow automation to resolve issues swiftly and accurately.
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Experience
InnovationWe agilely respond to evolving market trends and customer expectations, pioneering the next-generation user AI experience through uncompromising quality.
