Enjoy Free Haul Away, Delivery and 0% Financing
Offer valid until November 6, 2024.
Trade-Up in 3 easy steps
Step 1
Buy your new appliance:
Find your new appliance and select “Yes” to trade-up on the product page, before you choose a model. Select your eligible appliances for collection in the drop down menu, click “add to cart” and savings will be automatically applied. Then check-out as usual.
Step 2
Prepare your old appliance for collection:
For collection, please ensure your old appliance is disconnected for easy pick-up. No packaging is required.
Step 3
We will collect your old appliance:
Your old appliance is collected at no charge when we deliver your new appliance.
Eligible Appliances
Why Samsung Trade-Up?
Let us handle the old appliance
When we deliver your new appliance, we will collect your old appliance and take care of it at no charge to you.
Trade-up discount applied at check-out
No need for post purchase reimbursement! Get your trade-up discount applied at check-out.
No need to throw it away
We accept appliances of any brand, any age and in any condition. You might not love it anymore, but we would.
Why buy from Samsung.com?
We got you covered
Free Delivery
Enjoy free delivery (min. $69.99 value) on us
FAQs
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What is the Samsung Appliance Trade-Up Program?The Samsung Appliance Trade-Up Program allows customers purchasing a new Appliance to trade-up their old Appliance and receive a promotional trade-up credit toward the purchase of their new Appliance. Click here for the Samsung Appliance Trade-Up Program Terms and Conditions.
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How does the Appliance Trade-Up Program work?When you purchase a new Samsung Appliance through https://www.samsung.com/ca (“New Appliance”) and decide to trade-up your used Appliance (“Old Appliance”), we will provide you with a Promotional Trade-Up credit. Once you’ve selected the trade-up option, the promotional Trade-Up Credit will be applied to the purchase price of your New Appliance at time of checkout. Before the shipment of your New Appliance, we’ll send you a reminder to prepare your Old Appliance for pickup. The pickup of the Old Appliance would be done at the same time as the delivery of your New Appliance.
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When I hand over my Old Appliance to Samsung, should I also return any accessories that came with the Old Appliance?No – you should only make the Old Appliance available for pick up, and if you no longer need any of the accompanying Old Appliance accessories, you can discard the accessories in accordance with your local recycling regulations. You will not get any additional credits for returning packaging or accessories.
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What if I don’t have my Old Appliance ready for pickup at the scheduled delivery time? Will I incur any charges?The pickup of the Old Appliance will be done at the time of delivery of your New Appliance. If your Old Appliance is not ready or present at the time of delivery of your New Appliance, we will be unable to deliver your New Appliance to you. You will be asked to contact Samsung Customer Service to re-schedule the delivery of your New Appliance once your Old Appliance is ready for pickup. Please note, a delivery re-attempt charge will be applied by Samsung.
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What if there is a problem with my New Appliance and I need to refuse delivery of my New Appliance?If you are refusing the delivery of your New Appliance for any reason, we will be unable to pick up your Old Appliance. Please contact Samsung Customer Service so we can guide you with the next steps.
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What happens to my Old Appliance once Samsung picks it up?The Old Appliance will be transported to an appropriate facility and disposed of in accordance with the recycling regulations.
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What if I decide that I want my Old Appliance back after I hand it over to Samsung?When you hand over your Old Appliance to us, your Old Appliance will be disposed of in accordance with the recycling regulations and cannot be returned to you for any reason.
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What if I change my mind about the trade-up?In the event that you decide, after you purchase your New Appliance, but prior to the delivery of your New Appliance, that you don't want to trade-up your Old Appliance, then Samsung will charge you for the amount of the Promotional Trade-Up Credit (plus applicable taxes) that was applied to your order for your New Appliance. We would need to use the same payment method that you used when you completed your initial order of your New Appliance. Please contact Samsung Customer Service to update your order. In the event that you decide that you don't want to trade-up your Old Appliance at the time of delivery of your New Appliance, then we will be unable to deliver your New Appliance to you until your order is updated. You will be asked to contact Samsung Customer Service to update your order. Samsung will charge you for the amount of the Promotional Trade-Up Credit (plus applicable taxes) that was applied to your order for your New Appliance and re-schedule the delivery of your New Appliance. Please note, a delivery re-attempt charge will be applied by Samsung.
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Can I return my New Appliance?In the event you wish to return your New Appliance, then our regular return policy applies (available here). In the event you return your New Appliance, your Old Appliance will not be returned to you for any reason and no compensation will be provided for your Old Appliance.
