Samsung Care+ for Business and Enterprise Technical Support: The Smart Choice for Protecting Your Investment

The workplace is evolving at an unprecedented pace, and as more and more businesses embrace technology, it's crucial to keep devices updated and performing at their best. Yet, technology can be unpredictable, leading to frustrating downtime that can hamper productivity and profitability — this is where trusted mobility solution providers come into the picture. These companies offer comprehensive packages that ensure constant mobility. By partnering with a trusted mobility solution provider, such as Samsung who offers Samsung Care+ for Business and Enterprise Technical Support (ETS), businesses can be certain that their devices will always be up and running. With their leading services and expertise, businesses can focus on what they do best, while mobility solution providers take care of the rest.

As more and more businesses rely on technology, there is no escaping downtime or malfunctions. This often leads to lost productivity, missed deadlines, and frustrated employees. But it doesn’t stop there. Device downtime also negatively impacts customer experience and satisfaction, as orders may be delayed or disrupted, resulting in long-term consequences on a business’s bottom line and reputation.

Fortunately, there are reliable and efficient protection plans that businesses can employ to quickly resolve device issues, ensuring that their operations continue to run smoothly. A prime example of this is Samsung Care+ for Business and ETS which are designed to cater to the specific needs of businesses.

With Samsung Care+ for Business, businesses are given protection against accidental damage to devices — including smartphones, tablets, and laptops — with an extended warranty of up to three years.¹ This service also provides a range of support options, such as tracking and scheduling repairs, remote technical assistance, fleet coverage, and device repair and replacement services².

On the other hand, ETS offers businesses a comprehensive range of technical support services. These services include troubleshooting, configuration, technical training, account management, and maintenance support for Samsung devices. Moreover, Tier-3 experts from Samsung provide on-site and remote assistance to ensure that businesses have access to the help they need, when they need it.

Let’s delve into Samsung Care+ for Business and ETS to understand why these solutions are the right fit for your business: 

Apart from providing round-the-clock assistance, Samsung Care+ for Business also offers businesses an extensive device repair and protection plan that ensures their Samsung devices remain in top working condition. With strict quality repair standards in place, businesses can rest assured that their devices will be repaired to the highest standards using authentic Samsung parts.

In addition to the quality repair service, Samsung Care+ for Business provides a worry-free protection plan that covers a wide range of accidental damage³, including software malfunctions, breakage, water damage, and even theft. The protection plan boosts businesses’ confidence as they know that their devices are protected at all times. Additionally, to make the process as seamless as possible, only a minimal amount of documentation is needed as all devices covered by Samsung Care+ for Business are recognised at Samsung authorized service centres without incurring additional expenses.

To further ease the repair process, Samsung Care+ for Business offers free pickup and delivery of devices.⁴ This means that businesses can have their devices repaired without having to leave their location, saving them valuable time and resources. On-site repair services are also available for businesses that prefer a more personalised approach to device repairs.

Moreover, Samsung Care+ for Business provides fleet managers or IT administrators with real-time status visibility on a dedicated dashboard. This feature allows businesses to track the purchased licences and their remaining periods, along with the number of devices that are still being repaired, enabling them to make informed decisions and better manage their device fleet. With this information readily available, businesses can take the necessary actions to minimise device downtime and ensure the smooth running of their operations.

Overall, Samsung Care+ for Business provides quality repair standards, worry-free protection, and convenient repair options, allowing businesses to focus on their core operations without worrying about device-related issues.

While Samsung Care+ for Business encourages companies to push device related-issues to the back of their minds, the Samsung Enterprise Technical Support service does the opposite. In fact, it teaches businesses to be more self-sufficient by connecting organisations to a team of experienced mobility experts from Samsung. This team has experience with giving proactive assessments, reliable support, and tailored solutions to meet an enterprise’s unique needs. Similarly, with direct access to Samsung's experts, IT teams can troubleshoot, prepare for the next OS release, and find innovative ways to use Samsung devices to improve overall business operations.

As downtime and inefficiency can result in productivity loss, Samsung offers a unique level of support for its mobile devices — thanks to its development of advanced hardware and software, and enhanced mobile security solutions — that provide aid for a wide range of issues, including new mobile operating systems, device updates, and enterprise solution interoperability issues.

With ETS, businesses have direct access to an experienced team of mobility experts who act as a single point of accountability while providing advanced troubleshooting. Additionally, Support Account Managers serve as an extension of a business’s team, working closely with the entire Technical Support organisation to ensure consistent management and prioritisation of critical support issues and escalations.

Other features of Samsung Enterprise Technical Support include on-site technical support⁵, technical training, regular reports, and direct access to expert engineers. By leveraging Samsung's Enterprise Technical Support, organisations can optimise their Samsung mobile devices and minimise downtime, allowing for more efficient and effective operations.

By partnering with Samsung, businesses have access to customisable solutions that cater to their needs, minimising device downtime and maximising productivity. The adoption of Samsung Care+ for Business or ETS into business practices offers peace of mind to all businesses and enterprises, regardless of industry. Whether it is a start-up or a large corporation, partnering with Samsung will help businesses protect their investments and keep devices and businesses running smoothly, enabling them to focus on what matters most — growing their business.