Samsung Care+ for Business

Samsung Care+ for Business
Samsung Care+ for Business

We have your business covered

Serviced and guaranteed by Samsung

All repair services follow Samsung’s strict quality repair standards. Your damaged devices will be fixed like brand-new with Samsung genuine components by our expert technicians at authorized service centers.

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Plan for the unplanned

Humans will be humans, and that’s okay.
Samsung Care+ for Business gives you an assurance that unexpected device issues won’t disrupt your work – throughout the entire device lifecycle.

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Effortless and hassle-free

Just walk in, get support, and walk out. We recognize all devices covered by Samsung Care+ for Business, making it easy for any of your employees –from end-users to finance to IT admins – to get back up and running.

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Instant status updates via Dashboard

Monitoring Samsung Care+ for Business devices and their service status is easy with a dedicated dashboard. As an IT admin or asset manager, log-in at samsungknox.com to manage your subscription, and keep track of service usage by each device in real-time.

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Benefits for your business

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Samsung Genuine Parts

Get your phone fixed
and looking brand new.

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Authorised Service Centre Repairs

Trust your phone with expert
technicians.

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Extensive Cost Savings

Save big on extensive repairs with
no additional repair service fee

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Accidental Damage Repair

Get liquid damages and
cracked screens fixed.

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Free Pick-up*

Repair your device from the comfort
of your office or home.

*ADH product only, available in selected cities

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Asset monitoring
via Dashboard

Easily view and manage devices
and service status

Coverage details
Samsung Care+ for Business

12 Months

24 Months

36 Months

EW(Extended Warranty)

Default

O

O

ADH(Accidental Damage Handling) for SmartPhone

O

O

In Progress

ADH(Accidental Damage Handling) for Tablet

O

O

In Progress

*Samsung Care+ for Business prices are subject to change without notice.
**Samsung Care+ for Business coverage may vary by country, model and deductibles may apply.

Contact Us

Get in touch with our sales team to discuss the best options for your business.
For B2B customers and bulk order :
b2b.id@samsung.com
B2B Consultant: +62 812-2475-4434
Mon – Sun: 08.00 - 20.00 WIB

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Customer Care Contact



Customer Care: +62 804-1401-079
Mon-Sun: 08.00 - 20.00 WIB
Email id: cs.id@careplus.co

CONTACT US

Samsung Care+ for Business is here
when you need it

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4 thumbnails of the Samsung Care+

Find out more

Frequently Asked Questions

Answer to the most common questions about SC+ for Business

  • Q. What is SC+ for Business and why should I purchase it?

    SC+ for Business brings together a range of benefits that are meant to safeguard your device against any accidental, physical or liquid damage, technical or mechanical failure. There are three packs custom created for your devices.
    You could pick one of these packs: • Extended warranty • Accidental Damage Handling for SmartPhone • Accidental Damage Handling for Tablet
  • Q. What are the benefits of each of these products?

    Extended warranty extends the warranty of your Samsung mobile devices. With this plan, you would be able to enjoy the same services offered during the warranty for an additional duration. Accidental damage handling , this plan covers the complete phone from any kind of accidental physical damage or liquid damage.
  • Q. What are the special benefits for B2B customers?

    B2B Customers get an access to SC+ for Business dashboard for real time visibility of all business/corporate devices under the care of SC+ for Business with no additional service fee (except for device replacement fee for beyond economic repair (BER) case).
  • Q. What are not covered by SC+ for Business?

    We advise you to read the full terms and conditions of our service plans before purchasing. Some of the key exclusions to our Service Plans are:
    • Theft or loss of your smartphone
    • Malicious breaks
    • Breakage caused by anyone else besides you or your immediate family members
    • Wear-and-tear from daily use
    • Cosmetic damage
  • Q. How do I request for a repair claim?

    For extended warranty claim you can visit the nearest authorized Samsung Service Centre.
    For accidental damage handling claim you can register by:
    • Calling 0804-1401-079; 7 days a week from 8am to 8pm Indonesian Western Time Monday to Sunday (including public holidays)