If a promotion isn't applying to your order, please check for the following things:

• Make sure the products are eligible for the promotion.
• Make sure that the product that you wish to purchase is not out of stock.
• Look to see if the promotion dates have expired.
• Check that the promotion code is entered correctly with no spaces entered afterward.
• Clear your browser's cache and cookies, then close and reopen the browser.
• Try again with a different device.

Promo code on promotional offer can be redeemed on first-come-first-serve basis and is set on limited quantities for limited time. The promo will not be eligible to be redeemed if the set quantities against the voucher limit has been redeemed.

If you're still experiencing an issue, look for an error message explaining why the promotion isn't being applied or contact our helpline/ live chat support.