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The latest Coronavirus (COVID-19) updates for our customers
Due to COVID-19, Samsung continues to adapt its practices to adhere to government guidelines. See more details from below link.
Please find below, alternative ways that you can use to contact the Customer Care Team. Please understand that due to the volume of inquiries we are receiving, we may take longer than usual to respond to you. However, we do endeavor to get back to you as quickly as possible.
We apologies for any inconvenience this may cause.
Call: 0800- 726786 [Timings: 0900 ~ 1800]
Live Chat with agent: https://samsung-livechat.sprinklr.com/website/pk/en/samsung-livechat.html [Timings: 0900-0000]
WhatsApp Support: https://www.samsung.com/pk/support/newsalert/120841/ [Timings: 24x7]
NOTICE: DELAY OF PARTS
Dear Valued Customer,
Please note that due to various factors, none of which are in our reasonable control, the imports of spare parts and other tools and products necessary to provide you with timely service are being delayed.
The delays are caused, inter alia, by certain additional approval requirements imposed by the State Bank of Pakistan vide EPD Circular No. 11 of 2022.
We regret the inconvenience caused by such delays and are trying our best to overcome the effects of the delays.
We appreciate your cooperation in this regard and assure you of our best efforts. However, in view of the said situation, the turnaround time may be affected, and we may have to refuse to undertake a repair job.