Support

Please find below, alternative ways that you can use to contact the Customer Care Team. Please understand that due to the volume of inquiries we are receiving, we may take longer than usual to respond to you. However, we do endeavor to get back to you as quickly as possible.
We apologies for any inconvenience this may cause.

Customer Care:
Call : 0800 7267864 [Monday - Sunday | 0900 - 1800 hrs.]

Live Chat with agent: https://samsung-livechat.sprinklr.com/website/pk/en/samsung-livechat.html [Monday - Sunday | 0900 - 0000 hrs.]

WhatsApp Support: https://www.samsung.com/pk/support/newsalert/120841/ [Timings: 24x7]

NOTICE: DELAY OF PARTS

Dear Valued Customer,
Please note that due to various factors, none of which are in our reasonable control, the imports of spare parts and other tools and products necessary to provide you with timely service are being delayed.

The delays are caused, inter alia, by certain additional approval requirements imposed by the State Bank of Pakistan vide EPD Circular No. 11 of 2022.
We regret the inconvenience caused by such delays and are trying our best to overcome the effects of the delays.

We appreciate your cooperation in this regard and assure you of our best efforts. However, in view of the said situation, the turnaround time may be affected, and we may have to refuse to undertake a repair job.

Note:* Dear Valued Customers, Happy Ramadan Kareem,
Please note that our Samsung Service Center working hours will be as below during Month of Ramadan,
Time : 1000 ~ 1600 hrs. [ Monday ~ Saturday ]