[Gear S] Is device faulty if it does not respond while saying "Hi Gear"?

Last Update Date : Apr 09. 2018

 

Please check whether you launched the S voice application.

 

“Hi Gear” command is only supported when S Voice is launched ,

also it’s recognized only on state when screen is turned on to reduce

the battery consumption.

 

If S Voice is not used for a certain period, it automatically switches to standby mode.

 

To wake up S Voice in standby mode, tap the microphone icon or say “Hi Gear”

to the device to resume voice recognition.  When S Voice is launched, the device

starts voice recognition and the microphone icon turns red.

 

Once you activate S Voice, you can wake up the Gear from any screen when you say “Hi Gear.”

 

Tips for better voice recognition:

• Speak clearly.

• Speak in quiet places.

• Do not use offensive or slang words.

• Avoid speaking in dialectal accents.

 

The Gear may not recognize your commands or may perform unwanted commands

depending on your surroundings or how you speak.

 

 

Not finding what you're looking for? We're here to help.

Online

Chat with Us

Live Chat support with a Samsung product expert.

E-mail

We will respond to your queries soon.

Escalation to CEO Office

Write directly to the CEO office and you will get a response back soon

Call

0800 - 72678Samsung

* For any printer related enquiries please visit the HP website .

Face-to-face support

Service Location

Find the nearest place where you can get your issue fixed.

Contact Us