[Gear S] Is device faulty if it does not respond while saying "Hi Gear"?

Please check whether you launched the S voice application.

“Hi Gear” command is only supported when S Voice is launched ,

also it’s recognized only on state when screen is turned on to reduce

the battery consumption.

If S Voice is not used for a certain period, it automatically switches to standby mode.

To wake up S Voice in standby mode, tap the microphone icon or say “Hi Gear”

to the device to resume voice recognition.  When S Voice is launched, the device

starts voice recognition and the microphone icon turns red.

Once you activate S Voice, you can wake up the Gear from any screen when you say “Hi Gear.”

Tips for better voice recognition:

• Speak clearly.

• Speak in quiet places.

• Do not use offensive or slang words.

• Avoid speaking in dialectal accents.

The Gear may not recognize your commands or may perform unwanted commands

depending on your surroundings or how you speak.