How to troubleshoot when Bluetooth headset audio is unstable

Last Update date : Dec 22. 2021

By connecting a Bluetooth headset to your device, you can listen to music or make calls. If audio is unstable while using a Bluetooth headset, it may be due to a faulty connection between your device and headset, the surrounding environment or the Bluetooth cache. Follow the guide below to troubleshoot your Bluetooth headset audio issue.

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

First, try rebooting both your device and your Bluetooth headset. If the problem persists, follow the steps below to troubleshoot your Bluetooth headset audio issue.

Try re-pairing the device to the Bluetooth headset

An unstable connection between your device and the headset may be causing your audio issue. Follow the guide below to disconnect and reconnect your headset.

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Step 1. Open Settings and tap Connections.

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Step 2. Tap Bluetooth.

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Step 3. Turn on Bluetooth and tap Settings, located next to the connected Bluetooth headset.

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Step 4. Tap Unpair.

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Step 5. Tap Back.

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Step 6. Turn on Bluetooth and enable pairing mode on the headset. When the headset appears under Available devices, tap and connect the headset to the device.

The surrounding environment may affect Bluetooth connection. Abrupt movement or distance between the devices may interfere with the connection as well. Connection might also be interrupted if you’re in a crowded area, or if you’re using metallic stickers or a protective cover near the antenna of your device.

  • Keep both your Galaxy device and Bluetooth headset close to you, and make sure there’s nothing in between them.
  • The connection may be unstable if the device is in your pocket or your bag, so keep the device close to your headset.
  • Move away from crowded areas or a spot with frequent Wi-Fi usage.
  • Keep away from bare cables, microwave ovens, and wireless speakers, or turn off such gadgets if you must be near them.
  • When streaming music online, the connection status may affect the sound quality. In this case, try downloading music to play.


  • If the Bluetooth headset keeps disconnecting, please visit the nearest service center to have your device properly checked.
  • Device screenshots and menus may vary depending on the device model and software version.

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If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app. Find out more about sending an error report.

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