SAMSUNG Recycle Program

Terms and Conditions

1. The Samsung “Recycling Program” (the “Offer”) is offered to a limited number of eligible persons participating in the Offer (“Customer(s)”) by depositing their old/used phones, tablets, smart watches or earbuds with Samsung Gulf Electronics FZE’s (“Samsung”) Authorized Warranty Service Providers (“AWSP”) for the purposes of recycling.

2. The Offer is valid from [May 2025] to [December 2025], (the “Offer Period”). The Offer Period may be extended, reduced or modified by Samsung in its absolute discretion.

3. A Customer shall be able to participate in the Offer by (i) completing in its entirety the recycling program request form electronically (the “Form”) available with the AWSP, (ii) by presenting a valid identification document issued by a competent authority and (iii) by submitting an old/used phone, tablet, smartwatch or buds of any brand (the “Device”) with the AWSP for the purposes of recycling. No participation in the Offer is permissible without filling the Form and presenting valid identification.

4. To participate in the Offer, the Customer must visit the AWSP and handover their Device for technical evaluation. If the Device passes the technical evaluation, the AWSP will then provide the Customer with a One Time Password (“OTP”). The Customer must then deposit their Device in the recycle box available at the AWSP’s store and scan the QR code displayed on the box with their phone. The QR code is linked to the electronic Form, which the Customer is required to complete in its entirety. The OTP needs to be mentioned in the Form for a valid submission.

5. The Customer must have the legal capacity to enter into a contract and be of the majority age under the applicable laws of the Islamic Republic of Pakistan.

6. The Customer must include the details of the Device and the OTP on the Form, submitted under the Offer including brand, model number, IMEI Number or serial number. This information will be verified by the AWSP.

7. Any data on the Device must be cleared/wiped by the Customer prior to its submission under the Offer. Neither Samsung nor the AWSP will be liable for the loss or unauthorized use or dissemination of any content, data or any other information contained in the Device.

8. The Customer must remove all sim cards or memory cards from the Device before submitting the same under the Offer.

9. The Customer upon his/her submission of a Device and a valid Form within the Offer Period, after an approved technical evaluation of the Device, may, in the discretion of Samsung, receive an e- voucher (the “Voucher”) that can be redeemed on the Samsung e-store in Pakistan (https://shop.samsung.com/pk) (the “E-Store”).

10. Each Customer is only entitled to one (01) Voucher during the Offer Period. The submission of multiple Devices will not entitle a Customer to more Vouchers under this Offer. A Customer cannot avail this Offer for more than one Device.

11. The Customer will be contacted on the number/email given in the Form by the Samsung Call Centre to inform him of the details of the Voucher. The Voucher will be offered to the Customer through the Call Center.

12. If the Customer’s Device fails the technical evaluation, the Device will be returned to them there and then. Samsung/AWSP’s determination in that regard shall be final. In such a case, the device will be returned to the Customer on as-is-where-is basis. The Customer undertakes to hold Samsung and the AWSP harmless against any claims arising from or connected with the retention and evaluation of the device.

13. The value of the Voucher will be in accordance with the following table:

Total Cart Value on the E-store      Amount of Discount
- PKR 1 to PKR 200,000      10% of the Total Cart Value
- PKR 200,001 and above      PKR 20,000

14. The Voucher can be redeemed only once and will only be valid for 1 month from the date of issue. If the Voucher code is not used within the said time, the Voucher will expire, and no claims shall be entertained in this regard.

15. In order to avail the discount offered through the Voucher, the Customer must apply the Voucher code at the time of Checkout.

16. If the Voucher code is not applied at the time of Checkout, the discount will not be provided, and no claims shall be entertained in this regard.

17. The Customer may request Samsung to return the Device any time before he receives the Voucher. Samsung may accept the Customer’s request in its absolute discretion. Where Samsung refuses to return the Device, the Customer acknowledges and accepts that the Voucher amounts to adequate consideration for the submitted Device.

18. The Customer can contact the following number on WhatsApp for further details 0332-7267864.

General Terms

19. No Voucher can be claimed under the Offer by a Customer in cases of an incomplete, returned or cancelled Form, neither can a Voucher be claimed by a Customer if he/she does not submit a Device(s).

20. The Offer is provided gratuitously, without any additional/separate consideration and is in the complete discretion of Samsung. Filling out a Form and submitting a Device does not entitle the Customer to a Voucher. A Voucher may only be given to a Customer upon acceptance of his/her Form by the AWSP and the successful verification of his submission.

21. The Voucher issued under this Offer may not be redeemed nor exchangeable for cash or other Samsung products and can only be used on the E-Store.

22. This Voucher may be combined/utilized along with any other offers, or clubbed with any other discounts being offered for the time being on the E-store.

23. Samsung shall be entitled at its sole discretion, to terminate or modify the Offer or to modify, vary, delete or add to any of these Terms and Conditions at any time prior or during the continuance of this Offer.

24. Samsung shall not be liable to the Customer for any loss and /or damages of any kind suffered in connection with the Offer.

25. By participating in this Offer, the Customer accepts that any dispute of whatever nature, which is directly or indirectly related to these Terms and Conditions or to the Customer, shall be governed by the laws of the Islamic Republic of Pakistan, and shall be resolved by the competent courts at Lahore.

26. The Terms and Conditions of the E-store, as available at https://www.samsung.com/pk/terms-and-conditions, shall apply in addition, but subject to, these terms.