Unable to use apps from Samsung TV Smart Hub Home
Starting with 2023 Samsung Smart TVs and Smart Monitors, you will need a Samsung Account to access Smart Hub, our network-based smart service that includes apps (such as streaming service apps) as well as our other smart features available through your device. You may need to use a separate device (laptop, desktop, or mobile phone) to create or log in to a Samsung Account. If you choose not to log in to a Samsung Account, you will only be able to connect to external devices (such as HDMI and terrestrial over-the-air TV with the use of antenna tuners). Furthermore, your TV will not be able to use Smart Hub apps. This includes apps such as Netflix and YouTube, as well as Samsung services such as Samsung Health. To resolve this issue, you must log in to your Samsung Account and agree to the Terms and Conditions on your Smart TV.
Note: The features and images shown may differ from your devices depending on the model or geographical area.
When you log in to your Samsung Account, you can enjoy various services and features, such as:
- Watch movies or dramas using TV apps
- Watching various channels such as news and entertainment on Samsung TV Plus
- Content recommendations tailored to your preferences
- Controlling devices with the SmartThings app
- Use Samsung services such as App store and software updates
- Downloading hundreds of free apps and receiving automatic updates from the App store
- Searching for content with Bixby voice commands
Note: Some features and services may vary depending on the device, model, and country.
You can sign in or create a Samsung Account during the TV’s initial setup. If you skipped it during the initial setup by selecting Later on the account step, you can register your account on the Smart Hub Home once the TV has been set up.
Step 1. To begin, navigate to the Smart Hub Home, and then select Set Up Now.
Step 2. Scan the QR code on your TV with your phone’s camera.
Note: If you skipped the network setup during the initial setup, you can register your Samsung Account after setting up the network.
Step 3. Follow the on-screen instructions on your phone to either sign in to your account or create a new account.
- If you already have a Samsung Account, you can log in to your TV by entering your email and password on your phone.
- If you have a Galaxy phone logged in to your Samsung Account, you can log in to the TV with the same Samsung Account. To do so, tap the pop-up that appears when you scan the QR code.
- If you do not have a Samsung Account, you can create a new account or log in to the TV using your Google account.
Notes:
- For additional instructions, please check out our video guide for creating a Samsung Account on your Samsung TV or signing in to your Samsung Account on your Samsung TV.
- If you forgot your Samsung Account ID or password, visit the Samsung Account website.
- The minimum age requirement for registering a Samsung Account may vary by country.
Step 4. Once you have signed in to your Samsung Account, please complete the remaining setup steps. You must agree to the Samsung Terms and Conditions. If you skip the Terms and Conditions step even when logged in to your Samsung Account, you will be logged out of your Samsung Account.
Step 5. Once the setup is complete, you can use the TV’s Smart Hub apps.
If you have a Samsung Account but did not connect it to your Smart TV during the initial setup, you can also sign in from your TV screen using the remote control.
Step 1. To begin, navigate to the Smart Hub Home, and then select Set Up Now.
Step 2. Select Remote Control.
Note: Please read the paragraph above to learn how to sign in or create a Samsung Account using a mobile device. If you skipped the network setup during the initial setup, you can register your Samsung Account after setting up the network.
Step 3. Enter your Samsung Account credentials.
Step 4. Next, proceed with two-step verification. To verify your identity, select Send Code.
Step 5. Then, enter the code you receive. Select Verify.
Note: Your Samsung Account provides added security with two-step verification. You can modify or add a phone number on the Samsung Account website.
Step 6. Once you have signed in to your Samsung Account, please complete the remaining setup steps. You must agree to the Samsung Terms and Conditions. If you skip the Terms and Conditions step even when logged in to your Samsung Account, you will be logged out of your Samsung Account.
Step 7. Once the setup is complete, you can use the TV’s Smart Hub apps.
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