Samsung Care+ for Business has your back. Rest easy knowing you’re always covered with total care, including hassle-free device repairs, an extended warranty of up to five years1 and coverage for accidental damages.
Samsung Care+ for Business has your back. Rest easy knowing you’re always covered with total care, including hassle-free device repairs, an extended warranty of up to five years1 and coverage for accidental damages.
Back your business with our stackable Samsung Care+ for Business service packs. From hassle-free repairs to accidental damage coverage and an extended warranty of up to five years,1 we’ve got your back and your business.
Back your business with our stackable Samsung Care+ for Business service packs. From hassle-free repairs to accidental damage coverage and an extended warranty of up to five years,1 we’ve got your back and your business.
Total care. Total assurance. Total control.
Total care. Total assurance. Total control.
Customized coverage for your unique business needs
The devices that power your business are an investment. That’s why we’ve created a range of service packs to protect your investments with precisely the right amount of coverage you need to keep them going.
Cover everything from the everyday to the unexpected
From slippery hands to getting into the wrong hands, rest easy knowing your devices are always covered, no matter what. This includes accidental damage for everyday hiccups as well as hassle-free repairs.
Keep work moving, no matter what happens
Rest easy knowing you always have devices on deck. From getting you a backup device in a flash to quick and easy exchanges, we make it painless to keep business moving.
Keep working: easy, flexible
and worry-free
Keep working: easy, flexible
and worry-free
Track and manage it all at a glance
Monitor your fleet’s devices in real time, track subscriptions and repair schedules, and see policy information for each asset—all from one screen in the online portal.
Protection that never clocks out
Stuff happens; that’s why we ensure protection from accidental screen damage2 to everyday mishaps, so your devices are always covered.
Fleet coverage to keep your enterprise running
Protect your entire fleet of indispensable devices—not just some—with 100% coverage, including next-day shipping for exchanges. Nothing will interrupt your workflow.
Track and manage it all at a glance
Monitor your fleet’s devices in real time, track subscriptions and repair schedules, and see policy information for each asset—all from one screen in the online portal.
Protection that never clocks out
Stuff happens; that’s why we ensure protection from accidental screen damage2 to everyday mishaps, so your devices are always covered.
Fleet coverage to keep your enterprise running
Protect your entire fleet of indispensable devices—not just some—with 100% coverage, including next-day shipping for exchanges. Nothing will interrupt your workflow.
It breaks. We fix it, no hassles.
No matter what happens, rest easy knowing you’re covered with hassle-free device repairs.
Backup when you need it
Protect your devices with our five-year1 Extended Warranty. With immediate backup devices when you need them, we make it painless to keep business moving.
Best-in-class technical support
Enterprise Technical Support gets you direct access to a team of Tier-3 experts for device troubleshooting, exploring new functionality, or prepping the next OS release.
It breaks. We fix it, no hassles.
No matter what happens, rest easy knowing you’re covered with hassle-free device repairs.
Backup when you need it
Protect your devices with our five-year1 Extended Warranty. With immediate backup devices when you need them, we make it painless to keep business moving.
Best-in-class technical support
Enterprise Technical Support gets you direct access to a team of Tier-3 experts for device troubleshooting, exploring new functionality, or prepping the next OS release.
Care+ for Business service plans
Care+ for Business service plans
Samsung Care+ for Business
1:1 Device Protection Plans
Fleet Protection Plans
Extended Warranty (EW)
Accidental Damage (ADH) Protection
(Includes EW)
Elite Services
(Includes EW and ADH)
Device Repair
Device Repair
Fleet Repair3
(Includes Elite Technical Support)
Fleet Exchange3
(Includes Elite Technical Support)
Purchasing units
Per device
Per device
Per fleet4
Per fleet4
Device protection
Mechanical failure from defects
✔
✔
✔
✔
Accidental damages
✔
✔
✔
Liquid damages
✔
✔
✔
Enrollment period
1 Year
60 Days
Custom*
Custom*
Advanced technical
Optional
Optional
N/A
N/A
Elite technical support
Optional
Optional
Required
Required
Professional engineering services5
Optional
Optional
Optional
Optional
Device exchange
Advanced exchange
✔
Next-business-day delivery (residential or commercial)6
Your mobile devices are crucial to your business success. Protect them against the unexpected so you can stay connected to clients, suppliers and vendors and access critical business data.
Even with the most careful students, things won’t always go as planned. Reduce downtime and have your Chromebooks in the classroom up and running quickly.
Your mobile devices are crucial to your business success. Protect them against the unexpected so you can stay connected to clients, suppliers and vendors and access critical business data.
Even with the most careful students, things won’t always go as planned. Reduce downtime and have your Chromebooks in the classroom up and running quickly.
Samsung business services provide a wide range of device protection, technical support and professional services to improve your operational efficiency while reducing overhead costs.
Enterprise technical support
Receive direct access to our US-based Tier-3 technical support experts, day or night, to rapidly assist you with device and OS interoperability issues and prioritized escalation.
EMM integration services
Let us help you simplify and stabilize your mobile environment, providing planning and ongoing support for third-party EMM integrations.
Samsung business services
Samsung business services provide a wide range of device protection, technical support and professional services to improve your operational efficiency while reducing overhead costs.
Enterprise technical support
Receive direct access to our US-based Tier-3 technical support experts, day or night, to rapidly assist you with device and OS interoperability issues and prioritized escalation.
EMM integration services
Let us help you simplify and stabilize your mobile environment, providing planning and ongoing support for third-party EMM integrations.
Knox security
Samsung Knox is our defense-grade security platform that’s built from the chip up to enable easier management through advanced mobility software.
Make buying best-in-class technology a breeze with Samsung Business Financing. Enjoy instant approval, net terms and no fees that expand with your evolving business.
Make buying best-in-class technology a breeze with Samsung Business Financing. Enjoy instant approval, net terms and no fees that expand with your evolving business.
Get answers to the most common questions about Samsung Care+ for Business.
Get answers to the most common questions about Samsung Care+ for Business.
Samsung Care+ for Business is a device protection service that safeguards your device against accidental, physical, and liquid damages in addition to technical or mechanical failures. Samsung offers three types of protection plans for business, government, and education customers. The services are Extended Warranty (EW), Accidental Damage from Handling (ADH), and Elite Services (ES) for enterprise customers that have large fleets.
Samsung Care+ for Business Extended Warranty (EW) extends the manufacturer's warranty of Samsung mobile phones, tablets, Chromebooks, PCs, and wearables. With this plan, you can enjoy the same services offered during Samsung's standard limited warranty period for an additional duration beyond the initial warranty expiration. EW covers electrical and mechanical breakdowns or technical malfunctions.
Samsung Care+ for Business Accidental Damage from Handling (ADH) protects your device from unforeseen and unintentional physical damage due to handling errors, liquid, or external events that prevent the product's normal operation—meaning its usability or safety is affected. All ADH protection plans include an online portal for asset tracking and hassle-free repairs.
Samsung Care+ for Business Elite Services (ES) protect 100% of your registered fleet in addition to providing stackable services such as direct access to a team of Tier-3 experts, troubleshooting support, deployment assistance with new OS releases, and product consultation to help you discover new and innovative ways to grow your business, government agency, or school. All ES plans include an online portal for asset tracking, hassle-free repairs, and optional next-day advanced device exchange.
Samsung Care+ for Business protects your business against unexpected device breakdowns or accidental damages during device ownership. As a result, you can extend the life cycle of your devices while improving your return on investment. Samsung Care+ for Business does not require deductibles or shipping fees, reducing downtime, delays, and extra costs. Both forward and reverse shipping costs are included (some limitations apply) with each plan.
Through Samsung Care+ for Business advanced device exchange services, customers will enjoy a replacement device on the next business day and before sending their damaged device back for repair. You will also receive access to Samsung's online portal, which provides a real-time view of your devices. Manage each device life cycle from enrollment to retirement. Quickly and easily track subscription and repair status. And review detailed policy and device information at a glance.
In summary, Samsung Care+ for Business improves business continuity, lowers investment costs in seed stocks and logistics, and increases productivity by allowing customers to focus on their core business. From slippery hands to screen damage to spills, Samsung Care+ for Business keeps you protected and your businesses moving.
Once an Accidental Damage from Handling (ADH) claim is approved, the Samsung Care+ for Business policy will provide a replacement device that is the same or similar to the current device. Please note that the replacement device may be a Samsung Certified Renewed device and not the same color and a different model with similar features.
The replacement device will be shipped next-day service. After receiving the replacement device, customers should transfer their data to the new device and returned the damaged device within 14 days.
If the damaged device is not returned within 14 days, the Customer will be charged a fee equivalent to the replacement cost of the unreturned device.
Standard Limited Warranty, Extended Warranty, and Accidental Damages from Handling services are all available for Samsung Certified Renewed (CRN) devices. The coverage for CRN devices is the same as new Samsung devices.
See FAQ item 1.4 above for additional details regarding Samsung Care+ for Business ADH and EW protection plan.
You can view the Standard Limited Warranty Terms & Conditions online.
Please provide your contact details and we will get back to you about Samsung Care+ for Business extended service options. Or you can call (866) 726-4249 to talk to an expert now.
Please provide your contact details and we will get back to you about Samsung Care+ for Business extended service options. Or you can call (866) 726-4249 to talk to an expert now.
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1On certain devices, including Rugged, Tactical Editions and Enterprise Editions; most devices are backed by a three-year Extended Warranty. 2Accidental damage is considered to be any unforeseeable and unintentional physical damage that occurs due to handling errors, liquid or external events at a defined place and time, which stops the product working normally, meaning its usability or safety is affected. 3Samsung Care+ Fleet Coverage Plans require the purchase of an Elite Technical Support Plan. 4Minimum of 1,000 devices must be registered under a Fleet Coverage Plan. 5Eight Hours Minimum Order Quantity. Daily, weekly and annual cost options are available. 6Certain restrictions apply to next-business-day delivery depending on timing and location. Refer to the Services Guide details. 7Expandable with Additional Named Caller option.
