Returned phone due to dropping bluetooth issues and performance not great. Not sure if it was just mine or all the phones for the s24 design. But the PROBLEM IS ... I returned the phone and got an email from Samsung stating they received it but its almost a month and still no refund issued. I have talked with many reps over the phone and over chat and all they keep doing is opening a case for escalation but nothing happnes. The same thing is told to me every time... we can only escalate and nothing else to do. GIVE ME MY REFUND ! Someone higher up please contact me. Exhasting.
Hi there Lavienrose30, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S24 with us. We have provided a link to a troubleshooting guide for the Bluetooth connection of your devices. We have also shared a link to the Samsung Support Team. You can work with them one on one through chat to resolve any frustration you are experiencing. We appreciate you being a Samsung customer. -Elizabeth Bluetooth device won’t reconnect or stay connected to Galaxy phone or tablet https://www.samsung.com/us/support/troubleshoot/TSG10002014/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

