Samsung microwave display buttons does not respond
If the microwave is powered on but does not react to orders, or if just some buttons function, follow the steps below to discover how to resolve the problem.
The panel may not be responding because it is not detecting your fingers. Use a damp cloth to wipe down the control panel, dry it and then test again.
Note:
- Buttons should not require excessive force to press. If buttons work, but only when using excessive force, visit our Support Center to request service.
- Some microwaves have capacitive touch panels. On these microwaves, make sure to touch the button with a bare finger. The button may not respond if there is not enough area of contact.
Some microwaves have control locks. If this is enabled, the other buttons will not respond.
There are also cases when some buttons will not respond while other functions are being used on the microwave. See your user manual for details about the control lock and when the button you're trying to use may not respond.
To reset the microwave, unplug it or power cycle at the circuit breaker for 60 seconds.
Note: If the panel still does not respond, visit the Support Center to request service.
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